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Cordova, TN

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Legacy Plumbing

4.8 (4 reviews)
Open • Open 24 hours

Services - Legacy Plumbing

Plumbing inspection

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Aire Serv of Memphis

Aire Serv of Memphis

(21 reviews)

Cordova

I contacted Air Serve on 5/17 to service my inoperable unit. In short yes he attempted to upsale…read moreme to purchase a new unit, which I didn't fall for. My bigger issue is (1) they don't provide you anything in writing even after asking multiple times (2) I agreed to have them complete the repairs on my unit for a total of $1,300, minus the amount of the service call ($62). (3) The tech was supposed to be processing my payment of $62 for the service call on my debit card and he charged me for the entire $1,300 repair that hadn't taken place. I was ASSURED by this tech that it would be reversed first thing this morning by their office team. I never intended to pay the actual repair on my debit card, which I told the tech before he ran the charge. I have now placed 4 calls to them for a status update, each time i'm advised an urgent message has been sent to accounting to reverse the transaction but no reversal has taken. There is zero sense of urgency for them to rectify their "mistake". This was only caught when I asked the tech to provide me with a receipt for the amount I was paying. I have since canceled my service call with them because I have little faith in their integrity based on something so simple that was an error on their part taking an entire day to resolve. Remarkably unprofessional, inconsiderate and poor customer service. I will share this review on every platform.

I don't want to leave any star, but oh well no choice…read more On 4/8/2026, my air unit was not cooling. Jacob came to my home and told me i needed a coil replacement. My unit is a 2019, it is still under warranty. Jacob tells me that Trane don't have any, they would only give the new coil that takes the new freon and that i would have to change out outdoor unit. He said he had to get it from a local supply house and it could be around $1200 more plus the labor and freon cost. Well I called Trane and Trane stated companies has to call other vendors to find the supplies and that yes the freon changed but companies brought it in stock piles, so they would need to call around. Trane rep said there are supplies out there. So i called a different HVAC company to come assess. At first i had them to see if they could get the coil, they could, then i told them i wanted them to come service and see what I needed bc at this point i didn't trust that i needed a coil replacement. This is what they found: * System was found overcharged by approximately 2 pounds of refrigerant. * Complete eletronic leak check performed on the entire system -- No leaks detected recommend a follow up in a month to confirm no refrigerant loss * High Pressure Switch (HPS) and Low Pressure Switch (LPS) were removed from the control circuit. * Service ports had no Schrader valve caps installed. So what they did was: * Recovered 2 pounds of excess refrigerant to return the system to the proper charge level. * Reinstalled and properly reconnected the High Pressure Switch (HPS) and Low Pressure Switch (LPS) into the control circuit. These critical safety devices are now fully operational. * Installed two new Schrader valve caps on the high-side and low-side service ports to prevent leaks and contamination. My unit is working properly. NO COIL WAS CHANGED. I paid way less than expected with the new HVAC company. I ended my membership.

Legacy Plumbing - plumbing - Updated November 2026

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