Upfront, this review is solely based on one experience, but that experience was overwhelmingly…read morepositive (amidst a bunch of other not so great ones). We had part of our pipe burst in our front yard and attempted to contact numerous companies, who either quoted outrageous prices ($700+) or charged for a quote to begin with (absurd!), we came across Coker Plumbing. We reached out, they came out shortly thereafter, explained what was wrong and what our options were, quoted us a fair price on the spot, and did the work after we accepted. Shannon was efficient, thorough, and friendly, and we will definitely call him for any future issues, though we hope to encounter none.

Punctual, fast, professional, competent, and friendly. Another company said my drain was…read moreun-snakeable, and recommended cutting a hole in the wall between the bedroom and bathroom. I'm so glad I got a second opinion with Coker Plumbing. They fixed me right up at a very reasonable cost.

Mike has been taking care of me for 25 years. He has remodeled my kitchen and 2 bathrooms as well…read moreas putting in a new water main. Of course, he also has done the little things like repair leaks. Cannot recommend his services highly enough!

I have been using Mike Whiteley for 20+ years. always great service & reliability. Michael B.Rodgersread more

Jeff and his wife and excellent people. They are very very honest and hard working, they do what…read morethey say when they say. They are my definite go to for septic repair and maintenance.

They serve shit. Their quality sucks the moment they leave you'll have shit on your wall but…read moreseriously shit is getting on your wall. they should be ten dollars the value is all messed up as well it's almost like they want to never get business. Service requested, The service that I requested got delayed ten FUCKING times. The service they do is plumbing but they might as well be baby's.

Found that we had a leaking clean out below the slab, facing outward on the brick wall exterior of…read morethe house. We had no idea who to call, but saw their website that says "if water runs through it, we do it" so we called them and they stuck to their word! The problem was a compound fractured pvc pipe and broken clean out adapter. They worked with a local company to repair the pipe from the inside (and behind the brick wall) saving us thousands from potentially cutting through our remodeled bathroom. Jamey was responsive always returning texts and calls promptly, and really cared about the work. He made sure they weren't going to stop until the problem was absolutely fixed. They're not only good at what they do, they definitely get a thumbs up for integrity and customer service.

Very professional, timely, and thorough-Trey was excellent! Definitely recommend them.read more

I have used these guys for many years, they are my first call when I have trouble or am…read morecontemplating an upgrade at my home. Their technicians have become first name friends and I look forward to hearing about who is where and what they are doing now. I have trusted them to give me immediate and first rate service.

Extremely disappointing--and frankly, confusing--customer experience with Patton…read more Patton apparently says it was established with the goal of providing its customers with "the best customer experience possible." After my experience, I have to assume that statement comes with some very creative definitions of both customer and experience. I first contacted Patton on August 11 after we experienced a power surge the night before and the upstairs HVAC system, which Patton had installed in May of this year, stopped working. We are new to Tennessee and were unfamiliar with brownouts and the possibility of an HVAC system entering a safety shutdown after a power event. I was able to restart the system and it was operating perfectly. I wasn't calling to complain or demand service--I simply wanted to confirm that I had taken the correct steps and hadn't done anything that could potentially damage the system. During that same call, I requested the records for the system, including the warranty registration information. I was told those would be emailed to me. I also requested information about a membership agreement because I was interested in having Patton continue servicing both my upstairs and downstairs HVAC systems. The only information I received was an invitation to become a member on August 11. The records and warranty information I specifically requested? Apparently those were destined for the same place as the promised callback. Later that day, while inspecting the upstairs unit in the attic, I noticed that the copper refrigerant line was exposed. It appeared an attempt had been made to tape or secure it, but the tape had shifted and the line did not appear to be properly insulated or sealed. Considering the system was only approximately three months old, I called Patton on August 12 and politely asked if someone could come out and properly secure the line. I was told someone would call me back. They didn't. On August 17, I tried calling again. This time I was greeted with the message: "We cannot complete this call." Apparently, this is Patton's interpretation of the "best customer experience possible." It turns out my phone number had been blocked. I'm still trying to understand exactly what I did to earn that distinction. I wasn't abusive. I wasn't demanding anything unreasonable. I wasn't even asking them to do anything beyond addressing a concern with an installation that they had performed only three months earlier. I was also trying to obtain basic warranty and equipment documentation for a system they installed. The other issue involved the downstairs HVAC system, which was installed in 2023. I asked whether Patton had service records showing whether the system had been properly maintained and whether I could obtain those records. I was told they don't keep records. As a military family that has moved several times, we've dealt with quite a few HVAC companies over the years, and we've always been provided maintenance and service documentation. So I found that answer unusual and asked some perfectly reasonable follow-up questions. I was trying to understand the history of the system and make sure there weren't existing issues I needed to know about. Apparently, asking questions about your HVAC systems is enough to get you promoted to the "do not answer this customer's calls" list. I understand that misunderstandings happen. I understand that companies get busy. I even understand that a company may occasionally disagree with a customer's request. What I don't understand is blocking a customer's phone number instead of communicating with them. If Patton's idea of delivering the "best customer experience possible" is promising to send documentation and never sending it, promising a callback and never making it, refusing to provide basic service information, and ultimately blocking the customer's phone number, then I suppose they have succeeded spectacularly. Unfortunately, this experience has completely undermined my confidence in allowing Patton to service or stand behind either of my HVAC systems going forward. The irony is that I initially contacted Patton because I wanted to continue doing business with them. I was literally asking how to become a maintenance customer. They managed to turn a customer who was actively trying to give them more business into a former customer without ever having to say "no" to the membership. That's genuinely impressive. There are plenty of HVAC companies that understand that customer service means more than installing a unit and collecting a check. I strongly recommend finding one of those companies. I made sure to let my realtor know as well so she can recommend literally anyone else to those new to the area and unaware of these guys. If "the best customer experience possible" is actually the goal, Patton may want to consider starting with answering the customer's phone call.

I tried to leave a review on Google for this company but I couldn't. Our regular plumber moved…read moreaway so a friend of mine recommended this company bc she knows the owner. So we called them to replace 3 bathroom faucets and replace an outdoor water shut-off valve. Two guys came and they did a great job. We were very pleased so we will definitely call them back when we are able to replace the kitchen faucet!

called to apply for a job and the lady who answered the phone was rude and nasty and didn't want to…read moreanswer and questions if she was this rude when just asking about a job I would not want to deal with them for my plumbing needs

Jeremy and his apprentice were awesome! They showed up as scheduled, got the job done (toilet and…read moredisposal install), were professional and knowledgeable. I highly recommend them. I had a few previous plumbers who tried to rip me off, or not show up at all. It was such a relief to finally find great plumbers. Thank you

I've been using them for years. Best service ever. The office is incredibly nice and…read moreunderstanding. And- the service guys as well. I highly recommend.

Great work. Knowledgeable and professional. Owns Guys Septic and we use for that also. Does good…read morework for a fair price.

I called this company out of blue for a water leak. Steve came out and looked at the problem and…read morestated he would send a Technician to fix the leak and check for any other problems. Dillon was very nice and immediately went to work fixing the problem. He finished, provided a bill which was very reasonable. We paid, he left. I was very pleased and will not hesitate to call them in the future. I felt my problem was small but important to this company.