Electrical Estimate for new addition. Prompt response, reasonable priced, estimator was knowledgeable, professional, and took time to cover everything with me. This is a service everyone show used! Thank you. I appreciate you. read more

I have been one of their Fam Plan members for years. We have had several issues getting our scheduled services for about 1-2 years, however the deal was good for us at the time. Every visit (2 times per year) we get barraged with all sorts of service offers from "issues" they found during their visits. We received quotes from Choates and a couple of other vendors for the same services. The other vendors were usually 40-50 percent less than Choates. This year, I called to schedule and the next available visit was 6 weeks out. That is a no go for us, so I cancelled our "Fam Plan." Now today, checking my card, they have attempted to charge us again. No worries, I disputed the charge and Choates earned this negative review. read more

I called for a potential plumbing leak. The timeframe I was given was 8-10 AM. The technician showed up at 1:30 PM and seemed very annoyed to be here. I walked him inside to where the issue was. He never once got on the floor to inspect where the water was or where it could be coming from. All he said was I didn't have a water leak because my meter wasn't moving. Then he charged a $159 just to show up! I had to call another company to help determine the issue. Ultimately it was a toilet leaking, so I did have an issue. I will never call Choate's again. Edited: Choate's called me to apologize and refunded my money. The technician was still terrible, so that is why the review is only a 3, but management trying to make it right is reassuring. read more

Justin K. was very great servicing and looking at my water heater. I live in Colorado and he took his time explaining things to me (even after he woke me up, currently working nightshift). He was very apologetic when he did but was patient and professional with me. Easy transaction, quick tester heater flushing and also noted some things I need to get fixed since it's out of code. Provided me quotes and explanations of what need ti be repaired to get to code. Highly recommend Choate's and if you get Justin he's very professional. read more

I had a difficult AC install job in an older house that required a lot of careful detail and fabrication work. Choates' team was very professional, and did a fantastic job - especially their technician Jorge Barajas - who stayed long hours and worked overtime to get the job done in a timely fashion. I'm very impressed with this team, and I'll be using them again. read more

Stay FAR away from this place, it is an absolute rip off. First, they charged $175 for a simple diagnostic of a small ac unit to a small two bedroom home. The technician never went outside to the actual unit, instead having spent time in the attic to complete the "diagnostic." After that, they quoted us $2985.30 just to repair it and $14,724.14 to install a new ac unit. This is unheard of. I called Eldridge Services Inc, they sent a technician & he determined that the inside of the coils were full of cottonwood & added more freon. The cost of the service and 4lbs of freon was $419 total. Quite the contrast. Stay far away from this "business."These greedy, abusive people are simply preying on their customers. YOU'VE BEEN WARNED!!! read more

Choate's - Heating & Air Conditioning/HVAC Near Me - Collierville, Tennessee

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Was so please to score same day service! Our technician,Devin, showed up on time and quickly accomplished the task needed. Very friendly! We have used Choates several times in the past 2 years and have yet to be disappointed. 4 stars b/c if you don't purchase the Family Plan work is rather expensive. read more

Technician was so knowledgeable about pricing and diagnosing my issue. She solved my problem and helped me get the year long drainage service which gets me 20% off any future services and waives the initial fee for tech to come out for a whole year. That was cheaper than what I would have paid for the one call to clear drain with the initial service fee. So I was very happy. She was here maybe an hour so super quick with clearing drain, paperwork and payment. In and out and I was back up and running and back to my day. Prices very reasonable as wel! read more

Waited all day for spring checkup on ac unit , was scheduled for 10:00-4:00. Didn't leave his place till 4:00 . It's is hard to wait all day and still be late for appointment. I have had good service in previous years , doesn't seem so anymore . Very disappointed . Rose read more

Run. My house currently has a huge hole in it from the leak they let happen. We had never had a single issue with our units until they came out to do our family plan service and in one month we've had 4 issues. The last was replacing a condenser that cost me $1400 and I left for my 10 year anniversary trip the day after they did the work. I came home to my entire attic having to be ripped out and water dripping through the ceiling. When I called them they lied to me and told me that they informed me of a rusted coil that could leak at any time. Why in the world would I not have that repaired if that was told to me. My husband asked the service man four times if everything was taken care of up there and he said yes, you're good to go and this fix should last you another several years. 2 days later my entire house is being turned upside down to repair the damage that occurred from either their lack of concern for my home or intentional sabatage. We had to beg them to come out same day and when they finally did we were told there was nothing that could be done and we would probably just need to replace the whole unit. Mind you I just put a 1400 bandaid on it one week ago per their recommendation. I now have this to pay for AS WELL as our ceiling, carpet, wood stairs and molding that was ruined by their negligence and lack of communicating. Zero stars. Run. Run. Run! read more

Zach was great. He was thorough, punctual, and cordial. He exceeded expectations. What a professional technician.

As part of the Family Plan, we were scheduled to have our furnaces checked, filters changed, etc. The tech, Alyssa Landa, called at 7:25 a.m. to say she was 30 minutes out & she was right on time. She checked all of our furnaces (3), changed the filters & kept me updated on what she was doing throughout the morning. When she was done, she went over possible upgrades, which were broken down into three price levels, and explained the differences in each one. I declined since our units are all under 4 years old. Alyssa was professional & courteous. She kept me updated & was thorough with her work. Definitely recommend Choates. read more

BEWARE: Overcharged massively. $2000.00 to have it "serviced". Our HVAC was ok but my husband thought it should be checked since we've lived in our house for almost 5 years. The first technician worked 3-4 hours, then the HVAC went out completely about 7:30pm after he left. Spent 1 night w/80 F. inside waiting for the 10am servicemen we were told would come out the next day. After multiple calls, someone showed up about 1-2pm. Works like it did before; NO better. Tossed $2000.00 in the trash! read more

Jerrod was very professional., friendly and polite. Finished the job quickly and cleaned up everything. Very happy with Choates. read more

I was on the Choate's Family Plan, but it's proved to provide very little value. The last three service visits I've had have all been negative experiences. Years ago, the company use to have really great technicians and they did a lot of great work for me, but these people have seemingly long moved on. Last summer, a tech visits my house to service a fully functional outside A/C condenser. Twenty minutes later the service tech contends the dedicated wall circuit breaker is broke and $240 later I'm buying another circuit breaker that was selling on Amazon for $40. Fast forward to the fall, the next tech services the furnace in the attic, but leaves the dirty air filter in my living room then proceeds with driving off. Fast forward again to this summer, I have a condensation drain line clog which water damaged my ceiling. Tech 1 quotes me $500 to repair the clog and charges a $200 visit fee which can be applied against the repair if I proceed with the work. I said sure let's do it. Tech 1 also said he noticed a dripping water leak with the tub facet and he quoted $1,200 for this repair. I passed on this repair option as it seemed very high. Tech 2 arrives on-site a couple days later to do the work and contends he can't snake the clog. He tells me it'll require removing the vanity in the upstairs bathroom, cutting the wall, removing an existing pipe, and installing a replacement sloping PVC drain pipe. The new quote is near $1950. I said let me get another quote first. I have a brother come over to the house to get his opinion. After inspecting the problem, he's snaked out the clog in about 30 min without cutting the wall. He's not even a plumber. I called Choates back a couple days later to have them come out for a scheduled HVAC tune up. I specifically questioned whether the 3rd tech will cleanse the condenser line. The service rep said, the line will be inspected but he didn't know if the tech would clean out the line. Tech 3 arrives and services the HVAC system. I asked him point blank after describing the recent clogged line. Tech 3 says he inspected the drain line but cleaning the line isn't part of his service. He suggested I periodically pour a cup of bleach down the line to keep it cleared. So much for hiring a qualified HVAC company to perform regularly scheduled maintenance in an effort to avoid such problems as a clogged condenser drain line. In my personal opinion, Choates is too focused on sales growth and is compromising providing that minimal service level we all expect. I keep thinking If they had kept my condenser drain line clean as part of the normally scheduled maintenance, maybe the line would never have clogged. read more

Great experience! Our water heater took a dive yesterday and we called around for quotes. Jeremy came out very quickly to check out the problem. He was professional, polite and very personable. He made sure we got the best deal for our circumstances and we are grateful because this expense couldn't have come at a worse time. Sean and Prince showed up today to install the new water heater. They were professional and very friendly. They took extra care when entering and exiting our home with equipment and got the job done quickly. Thank you very much to the team for getting us hot water again so fast! The Vierlinck Family read more

Choates cleaned and repaired duct work. The staff and crew were extremely nice. They provided pictures of each step of their work & provided pricing at each step. My house seems to be much fresher! read more

UPDATE: I originally met with a Choate's rep to get an estimate and after about 5-6 weeks of getting no response, I wrote a review. After the review posted, I was contacted by Choate's saying they couldn't do the job and if i wanted to discuss, call them. At that point I had moved on to other vendors. The plumbing manager reached out this week and profusely apologized for the lack of response. He met me at the site and we spent almost 2 hours going over the project. He gave me a ballpark estimate before he left. I appreciate Choate's stepping up and making it right. read more

I've used Choates in the past, customer service is great , supervisors are terrible.They are rude and argumentative.

Choates made a very wise decision in hiring Bob Geisenhoff as their Service Manager! He contacted me, came and looked at the job, then made a commitment to have it completed correctly and quickly. He followed through and went over and above to make sure we were satisfied. With Bob in this position, I would not hesitate to hire Choates again! Their service techs will learn a great deal about customer service as well as tips of the trade from Bob! read more

Choate's - Heating & Air Conditioning/HVAC Near Me - Collierville, Tennessee

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I had a very expensive HVAC and water heater installed in April of 2021. Everyone was great from the salesman, to the technicians, who were here all day. I recently had a plumbing issue and Choates came out to fix it, Dustin W. is awesome. I had a leak in my wall, not their fault, and they helped me, Justin did with my Homeowners claim. I appreciate everyone there, and would gladly do business with them in the future, hopefully for nothing broken, LOL read more

We were very pleased with our recent service by Choates. During the recent cold snap and snow, our ceiling began to leak. James and Shaun came out and quickly identified a pipe leak and had it repaired immediately. They were both so pleasant and knowledgeable. Definitely a great hire by Choates. read more

Josh showed up when he said he would and brought a friendly and positive attitude. Second time we've dealt with Choates and both times we've received what they advertised. Good pick. read more

Terry Bridgforth is an awesome technician that works for Choates HVAC. He serviced the HVAC system and performed excellent work. Terry is very knowledgeable in his trade and I appreciate the quality of being trustworthy! Thanks again Terry and sorry for the delay in writing a review. Cheers read more

Choates is the worst plumbing company I have ever used in my 75 years. They are expensive. Their Fam plan is a joke. They constantly upsell. I do not recommend them. read more

The service was thorough and efficient. Tech was excellent and very personable. CHOATES handles all of my Heating, Air and Plumbing needs in an excellent manner. read more

Had Choate's give us a quote on a water heater replacement. We wanted the exact same model as we currently have and reminded the salesman at least three times of this. Two days before the scheduled install, we get a call from the plumbing manager claiming that the salesman had made a mistake (quoted us the wrong model) and they would not honor his quote. The new price would be MORE THAN DOUBLE the salesman's price!!! They then offered to beat a competitors proposal by $500. I told them I would rather pay the extra $500 and deal with a reputable company. Click. Not sure if this was incompetence or dishonesty, but there are other companies to deal with. We ended up using a five star competitor, who gave us a very good price and actually upgraded us to a larger capacity heater. Installation is complete, without any surprises. read more

My family attempted to schedule an emergency appointment. The company website Lists 24 hour service. The customer service representative that worked on January 2, 2021 in the afternoon spent more time eating supper while fielding the call then helping. She preceded to tell me a 24/7 service was only available at 8am. read more

I have been using Choate's for my Heat, Air, and Plumming needs since 2006. With their family plan that I have, I get priority service. They have always came when needed. Great family company and very professional. read more

We called for their emergency service at 11:30 at night for my mom who is 78 years old. They took her information and said the next available tech would call us back. We called back at 12:30am to ask for an estimate on the time for getting a call back. The woman said it would not be long. It is 8:00am and my mom is still waiting. Nobody called and nobody showed up. BE WARNED!!!!! It is an answering service that takes your call. Nine hours have gone by since we called for their emergency service. If you can't send someone out, communicate that to your customer. If you are too booked or don't have enough techs working on an emergency schedule, COMMUNICATE THAT TO YOUR CUSTOMER. She could have called another company or gone to a hotel. This makes me so angry for my mom. How dare you! Do better! We will be calling Conway Heating and Air now! BE SURE TO CHECK THEIR REVIEWS BEFORE SCHEDULING! read more

Update: Choates reached out and resolved the issue. We had out AC replaced and the ductwork replace which cost us over $11,000. A part of replacing the ductwork and included in the cost was that they would seal off the old ductwork. Choates failed to complete this part of the job. I spoke with a manager about having Choates to come out and complete the job of closing off the old ductwork. He stated they would get back with me to schedule a date. Unfortunately, we never heard back from them about coming back to complete the job. Two weeks later I reached out to the manager by text message to confirm again when they will complete the job. He stated he would reach out. During the last five months, we have had some important life events. We called again to have them come finish the job on 4/9/21. When they finally came they tried to charge us $1350 for something we already paid for in August! All we would like is them to FINISH the job without trying to squeeze more money out of us. read more

Choate's associates were professional, knowledgeable, efficient , clean and neat while completing their job today. We were thrilled . Thank you and Great job ! read more

Licensing and Experience. Choate's HVAC systems is probably the far best great & professional people. Everyone I spoke with was very polite and easy to deal with. Very knowledgeable of every aspect of what i needed. I would recommend Choates heating and air to anyone. They are top notch!! read more

Excellent service - came out on Christmas to repair a busted pipe. Very professional and helpful!

We have had the Family Maintenance plan now for about 3 years and just renewed it. Our service person today was Jarvis. As promised, Jarvis contacted us 30 mins before his arrival, wore a mask and shoe covers while in our home. Jarvis did a thorough check of our HVAC system and cleaned out the outside unit. So far, everyone we have ever encountered with Choates has been courteous, knowledgeable, and professional. Their rates seem reasonable for the work done. Highly recommend them. read more

The sales rep was here right away and told us we already knew--that the whole system was probably done for! He gave us two window ac units to use and the crew was here less than a week later. They also came on a holiday, Memorial Day. We are very impressed. The plumber came for his part and helped us out with several items that we needed, fixed the garbage disposal and a toilet--Nick was amazing. Also, crew will work all week to complete a large job. Great so far!! read more

Bottom line up front: DO NOT USE CHOATE'S for anything! Not even to change your air filters! Because of Choate's "service"/maintenance call on my HVAC system, I now have mold and mildew in my home. My initial appointment was for semi-annual maintenance, but has turned into a hellish nightmare! One of the four technicians that came to my home (within one month) did not secure the condensation drain pipe and water leaked in the hallway and my dogs' bedroom for almost one month. Due to your company's negligence, I now have a bigger problem than before and based on previous experiences with your company, I would not be surprised if this is some sort sabotage. Surprisingly I'd just had a maintenance service call completed on 7 December 2020 which yielded a clean bill of health and for some strange reason, my entire system became inoperable on Christmas Eve. The timing of the system's failure was suspicious and if I knew I would not be met with a lie or lack of accountability, I would go direct with the company; that's to be expected when there are multiple individuals accessing the system and only one actually completed the job. My hope is that through pictures, emails and time stamps I will be able to narrow down which technician, through negligence, caused this catastrophic damage to my home! I know there won't be any proper follow-up from Choate's so I won't waste my time. And don't waste your time/money either. I don't trust Choate's as a company, its service or its employees and 6 January 2021 was the LAST time anyone from the company will set foot in my home. *Update: As of 27/28 January, my heat is not working. Due to the pleasant weather and how low I keep the thermostat I hadn't noticed a "Sensor Error". But the problem became obvious when the home repair company asked me to turn the heat/thermostat higher to help dry the walls and floor. So, I'll have to find another HVAC company to repair my system because I will never use Choate's again. read more

prices they charge are outrageous. charged me $1100 for a $100 part. buyer beware. I will never use them for anything ever again.

We found our AC drain pan near overflowing this morning. Called Choate's and was able to get a same day visit to clear our drain clog. Tech was able to clear quickly at a reasonable price. read more

Called and arranged for an estimate. A guy showed up who worked hard to upsell. Following that, I received two lengthy texts that attempted to do the same. Irrespective of this, I needed by ducts cleaned so agreed to the service. 15 days after the fact, I have heard nothing from them. I contacted another highly rated duct cleaning company (Complete Clean) and they completed the task within three days and for $750 less than the quote I received from Choate. Important to note that they use the exact same equipment as Choate. Avoid Choate. read more