This guy was very rude to my wife. He also didn't stand behind his work. He was paid to fix a…read morebreaker in our home which we just bought. Sure enough, the breaker wasn't working when we moved in. My wife and I worked hard unboxing our belongings until 2am. Then my wife sent his business a message before we went to bed. We hoped and expected he would get her message in the morning, but he surprisingly answered right then! It wasn't an emergency but he continued to chat on Facebook messenger so she asked if he would come back and check his work- see attached photos... We asked him to come back and fix it and he was extremely rude and said he will charge us $150 to come out and an additional $75 an hour until he is done. Poor work ethics, poor workmanship poor customer service. I do not recommend him and as a community spokesman, I will let families know we had a bad experience with him. ------ Update: He publicly wrote me back calling me "left wing scum." LOL some people ... bless his heart. I hope things go better for him and he can find it in his heart to give basic customer courtesy to people.

brian came out and done estimate same day . started the work the next day very good prices and good…read morework

Great service. Worked with me and my schedule so that I could be at home when the technician…read morearrived to accomplish the electrical tasks. Pricing was very reasonable in my opinion. I would use their service again if needed.

From the owner: Tailored Electric is your trusted partner for all your electrical needs in Brownsville, TN, and the…read moresurrounding areas. With a commitment to excellence and a team of skilled professionals, we offer a wide range of services tailored to meet the unique needs of both residential and commercial properties. When you choose Tailored Electric, you're choosing a dependable partner for all your electrical needs. Whether you require light fixture repairs, electrical maintenance, rewiring, or any other electrical service, we're here to provide tailored solutions that exceed your expectations. Contact us today to schedule an appointment and experience the difference that we can make for your property. 24-hour emergency services are available!

Clayton was the lead technician, he and Caleb provided excellent service. They came to replace my…read moretwo AC units and furnaces. The team was professional, punctual, and got our AC units (and furnaces) up and running within the time frame they estimated. They explained everything and left the place clean; they took the old units away as well. Infinity is highly recommended for anyone needing reliable AC work!

I originally got a quote from Infinity about 2 years ago to replace a faulty AC unit in my previous…read morehouse. I went another route, but apparently they kept my information and called me 2 months ago to offer an "AC tune-up and water heater flush" for $49. When I asked what the technicians would do on the tune-up, the salesman had no idea. He was embarrassed when I asked the question but told me he would have a technician call or email me with the details that day or the next. I agreed to book the service, and the salesman took down my new address. They were about three weeks out on appointments, so we set the date for June 6th between 11am and 1pm. I received no email or follow-up on the details of the service as promised. This should have been a red flag, but I didn't think much of it. I figured I could ask the technician when he arrived. On June 6th I took off work to be home for the service. At 1:15pm no one had arrived or called so I contacted Infinity. The scheduler informed me that the technician had gone to my house, and no one was there. After some checking we realized they had gone to my old address and when I was not there simply left. They did not contact me in any way nor would they have if I had not called. I explained that I took the day off and was home, they could just add me to the route at the end of that day. The answer was no they cannot do that, even though they went to the wrong address and could reschedule me for June 20th at best. I had taken off work that day and was not about to give them another three weeks and take another day off for a company that was not willing to admit they made a mistake and do their best (anything) to make it right. I was obviously upset and asked for a manager or the owner. When this was denied, I asked for a callback from a manger or owner and was told they would call that day or the next. As of 11 days later I have not received any contact from them and decided to write this review. The bottom line is I have heard good things about this company, but I will never now because their poor customer service didn't allow me to find out. I was hoping to get a quote on replacing two of the old units and ducts at my house that are on their last legs, but not anymore. This and the likely $20k+ in business that would have brought them will go to another company, one which respects my time. If you are looking for Air Conditioning needs in the greater Memphis area, my opinion is that you look somewhere besides Infinity Heating and Air Conditioning.

Mr. Corey Baker was excellent. He was nice and knowledgeable. His professionalism is unmatched.read more

Do not use Tim Ferguson for any Generac/Generator servicing. Used them for a general service and…read moretake care of a simple error code. The tech changed the oil and serviced the generator but did it before fixing the error and then proceeded to not be able to clear the error. Therefore the oil couldn't cycle through to prevent further damage because the engine wouldn't crank. Supposedly the service manager couldn't troubleshoot either or they just wanted to charge me $200/hr for diagnostics and the error which they thought was the control board. I do not know if they didn't know how to fix or if they just wanted to charge me more money. Simple google search said change the battery and I did that myself and generator cranked and no issues. Was trying to find a reputable company so I don't have to maintain it myself but Tim Ferguson is not that company. Very disappointing given their supposedly good reputation.

professional and timely they are the best…read morecommunicated the entire way through the project work done to 100% satisfaction;

I would give 0 stars if I could. I had an appointment scheduled for last and I was told that the…read moreperson coming out to give me the estimate was taking a personal day off. I was asked to reschedule my appointment. I can understand this type of thing can happen. My appointment was rescheduled for today at 4pm. I got a call at 1142am this morning from James Crume telling me he was about 30 minutes away from my house and wanted to know if he could stop so he would not have to wait until 4pm. I told him I could not due to a conference call at 1230pm. Then he began to question me wanting to know what time I would be finished and why was my appointment scheduled so late in the day, then he had the nerve to say he did not want to wait until my appointment time. The last time I checked anyone running a business need to be mindful of the customer. I told him not to even worry about coming and I would contact Generac for someone who wanted my business and knows what customer service really means!!!