We have used this business for the purchase & maintenance of our tankless hot water heater for…read moreyears. When our old hot water heater permanently died we initially called other local companies who spend a lot of $ on advertising. Their bids were astronomically high. Automatic's bid for a replacement tankless hot water heater was fair and "do-able". Dustin & associate from Automatic came out to perform annual maintenance on the unit today. He could not have been any nicer or made any of it easier. it was a joy to have him here.

I had to get an estimate from a company of how much it would cost to clean a washer drain because…read morethe handbook with all the directions had been washed up by the installer. Therefore, water with paper was everywhere. I looked on the computer and saw that this company was 24 hours and so I called and believe it or not the owner of the company answered. He immediately listened and told me that he would send the estimate to my email promptly and he did. I decided that this was the company to not only give me an estimate but to do the work as well. They came promptly, did a thorough job explaining what they were doing and got rid of all the paper left in my drain. Great JOB!! Therefore, I would definitely recommend this company because they know how to do business professionally.

I absolutely recommend calling this company if you are looking for a new AC / heat pump HVAC system…read morequote. This really personable and professional guy came out to our house and went through the full spiel with my husband. He was talking about features we had never considered or heard of and really good features that anyone would want to have if you are health conscious. He offered us a quote for a new unit installed outright and then he told us about a 10 year payment program where you get your unit fully maintained and serviced for a monthly cost of $159. My husband was sold on both options, he didn't care which we close, but having a sales background, I'm almost immune and for our needs right now, this was not the program or company for us, but yes, if we were in our forever home, I would have totally considered buying what this man was selling.

I had been using Service Experts in Memphis for twice-yearly HVAC maintenance, and my AC had been…read moreworking perfectly with no issues. I purchased the advantage plan which I receive two maintenance visits per year. During my most recent maintenance visit, the technician changed the filter and checked my 6 year old unit. He gave a report on my unit stating my capacitor reading was not the number it should be. He stated it would eventually go out. Also stated I needed Freon., and the compression would go out soon. About 30 minutes after he left, my house started getting hot. I checked the thermostat and saw the temperature was rising. I immediately called the company because my AC was working fine before the technician touched it. I made it clear to the Office Manager that I wanted my unit working like it was before he touched it and I wasn't paying any money to get it back to a working status. Instead of taking my concerns seriously, the office manager seemed more focused on my frustration than on resolving the issue. After speaking with the owner, they sent the technician back. His conversation was the same as the office manager informing me what the technician wrote and telling me my capacitor just happened to go out when he left. Also said that's pretty normal. I can't make this crap up! When the technician returned , he immediately tried to sell me a new capacitor for $268, claiming his readings showed it was failing. I declined because I no longer trusted the company. I then called another HVAC company for a second opinion. Within minutes, they discovered the real problem--the technician left one switch on my breaker off which is why the unit was on when he left but went off 15 minutes later. . They flipped it back on, and my AC worked normal again. There was absolutely nothing wrong with my capacitor nor was freon needed. This isn't my first bad experience with Service Experts. Two years ago, after another technician came out for a maintenance visit, my capacitor failed the very next day. A different HVAC company later showed me the burned capacitor that had been removed from my unit. Keep in mind that wasn't on the report. I told the Service Expert and the other company that came out to replace it that it's very ironic my capacitor went out the very next day. Looking back, I strongly believe my original capacitor was replaced during that visit. Based on my experiences, I no longer trust Service Experts. I cannot recommend a company that creates unnecessary problems and then tries to sell expensive repairs that aren't needed. I would encourage anyone considering their services to get a second opinion before approving any recommended repairs. Also stay away from the maintenance service plan because it's only a gimmick to upsell at the customers expense. They will call you for your service visit that you pay on a monthly installment only to find a way to get more money out of you at any cost!!!!

While they were not able to perform the service I requested (septic tank), the customer service…read moredepartment seemed genuinely concerned resolving the misinformation issue and they referred me to another company.

They cleared the bathroom sink drain but it was very, very expensive. There were a lot of…read moreadditional, unexpected charges.

Best Air Conditioning & Heating certainly lives up to their name; they are the BEST! My furnace…read morewent out last night when the outside temp went down to 18 degrees. I called and spoke with April who was great to deal with. She gave me a 2-3 hour window for a technician to come. They were here in less than 1/2 hour! They spent very little time to ascertain that it was a control board that went bad (think computer motherboard). They found the needed part and drove about 45 minutes round trip to get it. They installed it within 15 minutes! We are warm again! Thanks Tony and the Best Air Team!

Perfect customer service, perfect turnaround time and excellent work. I think his name is Goodwyn,…read morecame out and saved the day. I called at 11:30 pm at night and he would have come then but I decided to wait until the morning.This man went above and beyond to not only fix our problem but to fix another problem that may have been causing the original problem. He also gave pointers on what to do if it goes out again or if we have a power surge. I will be using this company from now on. Hats off to Best Air Conditioning & Heating Refrigeration & Appliance Service.

Larry provided awesome service for a problem I was having with my HVAC. He was able to make it over…read moreearly on a Sunday morning when no else would.

...Mr.Chilcutt Was Very Courteous & Tbe Service Was Excellent!!!...Yes!!!...If We Need His Services…read moreAgain We Will Definitely Call Him!!!...

Incredible family business! Our upstairs AC stopped working on a hot day. Bryson came out the same…read moreday, knew exactly what the issue was, and quickly replaced our dead capacitor. A big corporate company easily would have used our 10+ year old unit as an excuse to try and sell us a whole new system. Bryson was super nice, professional, honest, and had our upstairs temperature dropping 5 degrees in just a few hours. They have earned our business forever!"

We have been using Watson Heating and Air for decades at Piperton Baptist Church. When we have a…read moreneed they are there as soon as possible. Great service & great quality units they have put in and serviced in all of our buildings and our parsonage. All of the service technicians and David Watson are tops! David is continuing the great business begun by his father, James. The legacy of a great company I can highly recommend continues!

We have three AC units, two are over 15 years old and of those one was not working. After reading…read moreseveral RAVE reviews on Nextdoor.com we gave Thomas and Sons a call to schedule a service appointment for 10:00 am. Rob Thomas arrived on time. He was courteous, professional and very personable. He worked quickly, diagnosed the problem and plainly explained our repair or replace options. Thankfully, he also did a quick inspection of our other two AC units and showed me that one had a Freon leak and was freezing-up. Based on TRUST and COST, my wife and I can STRONGLY RECOMMEND Thomas and Sons Home Efficiency!!!

I was so nervous about my gas fire place being unrepairable. Thomas and sons came out and repaired…read morethe fire place by giving it a good cleaning and resetting the switch. I am very satisfied and I have referred them to three people. One of which has an appointment tomorrow.

VERY competitive quote and FAST install of both inside and outside components. One thing I learned…read more- the installer is more important than brand name. Steve is whom you want. Thank you Southern Comfort!!!

This company was subcontracted by the company renovating our home. Because we're not a/c savvy, we…read moredidn't find out how bad they ruined our heating & a/c. They were hired to move the unit in the attic. Well, they moved it, cut the a/c drain pipe which leaked into the ceiling and caused us to have to get that fixed. Then, thanks to our insulation guy, we found that they didn't even connect the return vent duct; not even close. It was six inches from the connection. Then, out of the 4 bedrooms we have, they only connected the duct to one bedroom; so there was no heat or a/c in three of those four rooms. And they said the job was done. How they have five stars is crazy.