Called and arranged for an estimate. A guy showed up who worked hard to upsell. Following that, I received two lengthy texts that attempted to do the same. Irrespective of this, I needed by ducts cleaned so agreed to the service. 15 days after the fact, I have heard nothing from them. I contacted another highly rated duct cleaning company (Complete Clean) and they completed the task within three days and for $750 less than the quote I received from Choate. Important to note that they use the exact same equipment as Choate. Avoid Choate. read more

We found our AC drain pan near overflowing this morning. Called Choate's and was able to get a same day visit to clear our drain clog. Tech was able to clear quickly at a reasonable price. read more

You're igniter is dead. Good; not surprised. And your card: burner fan's not getting juice. But it was running an hour ago. The card and igniter didn't both die, just one or the other. Jiggles wires; only finds 1V at pin: It's dead; I don't know why. It'll be $1100. The going rate for $40 Chinese replacement parts in Memphis is $300, not $1100. Here's your $60 diagnostic fee; put the covers back on and get out. He installs cover, burner fan mysteriously fixes self and starts to run. Politely gets out as he was told. read more

The background info. After topping of and servicing my unit for the year with an alternative freon, my regular a/c guy was unavailable for a couple of weeks. shortly after the service my a/c unit started acting up. I called choates to fill in for my guy. The tech came out, put gauges on it and said the unit was over serviced. Pressures were way too high. The tech spent the next hour trying to sell me a new unit. Im a mechanic by trade. I Can keep up with most tech conversations. the tech focused on the alternative freon as a way to turn every conversation back to a new unit or multi thousand dollar repairs with no guarantee of success. the only viable option in his opinion was to purchase a new unit for 5-7 thousand dollars. We talked for a bit and he left after calling in an appointment with sales person for the next day. they never showed, or called. I got back in touch with my guy finally. He came over, hooked up the gauges and read the pressures. " Yep, I got it wrong last time. He literally opened the valve on his gage set and let off a touch of pressure til it stabilized per the a/c pressure chart on the unit. It has been running like a top ever since. After this experience, I could not recommend this place to anyone. I feel as though they blatantly tried to rip me off. read more

The service guy showed up on time, but spend 30 mintes trying to sell me a maintenace contract I wasn't interested in and 10 minutes fixing my a/c. It is working but not cooling as fast. This must be the new thing to do since this is the third time this year I have been given a hard sale for a yearly maintenance contract costing more than the repair. I really dislike a hard sale in my home I didn't ask to be given. Otherwise, everything was OK. read more

Our air conditioning went out in May. On their first attempt, Choates claimed to have fixed a leak in the compressor enclosure. They failed to find a leak in the evaporator coil which necessitated a second attempt. They charged us $1454 on the first invoice and 3425 on the second. A fw days after the second attempt, the new evaporator coil area was leaking water and I had two inches i my basement, with the AC again blowing hot air.. Choates came again and stated in their invoice that the blower motor was busted. I did not believe them and engaged a new HVAC tech, who diagnosed a leaky compressor. He said that the failure of Choates to install a line dryer on their second invoice likely caused the compressor to fail. When deinstalled, the compressor was found to contain fluid-contaminated oil, and there were also leaks and oil stains in the condenser located in the compressor cabinet. In summary, Choates had two major diagnosis failures, and, after several visits over more than a month, our AC was broken during a heatwave. The replacement AC tech diagnoed and fixed the problem over two days and our A has been running fine for a month now. I disputed the second charge with AmEx, who immediately credited my payment. I also filed a Better Business Bureau complaint, and Choates undertook to also refund the $1454 first payment, but, have not yet delivered a check, which is late. On the first call to Choates on May 11th, I was traveling and the issue was handled by my housemate, who is a female in her 70s. Choates has a job position called "comfort engineer" whose job seems mainly to be upselling their services. I priced the evaporator coil they replaced at $702 in our local retail supplier, so their markup on this straightforward repair was almost 500%. It is my considered opinion that Choates are elder predators, because, once I got back from my road trip, everything they said to me was either false or plain ludicrous. After more than a month of their to-and-fro our unit was still busted and my basement was flooded. The new AC guy fixed everything up in less than two days for much less than what Choates charged. This is the worst consumer experience I have ever suffered through. read more

Knowledgeable, professional employee. Friendly, efficient. The office gave me upfront costs, so I would not be surprised.

We needed just a little work done before we moved out of our house. Rather than charging an arm and a leg, Choate's was great to do exactly what we needed and no more. The service tech was very friendly and trustworthy. He went the extra mile. We were not only please with the customer service but also the results of their work. read more

Top Notch Friendly Service I was very impressed the quality of work performed by Lewis. He was professional, friendly and empathetic to my needs. I was able to voice my concerns and Lewis understood exactly what I needed done. I would recommend Lewis, and Choates to all my friends and family for their plumbing needs. I was happy to find out that they had financing and an affordable plan for the Preferred Customer Agreement that saves me 25% on each service call, including some free maintenance for heating and air as well. I'm so happy to finally find "the" plumbing company for me and my family. Thanks Lewis!! read more

We had a very good.,professional experience with Choates. They came in and fixed our heating and air conditioner unit. They were on time and worked the whole day until the job was completed. I am so glad we used Choates. This is a blessed company. read more

Wow. Totally overcharge... we got a bid for work that was absolutely shocking and outrageous... got another bid for the EXACT SAME plumbing work which came in at one third of their inflated estimate. Crazy. Maybe because we're out of town homeowners renting the property? Who knows. Either way we Highly recommend getting a second opinion if using these guys. read more

Our water heater went out and began leaking overnight, and unfortunately it flooded our nursery closet. We looked around briefly to check prices at Home Depot and Lowes, but opted for Choates in order to support a local business (knowing it's hard times for many small businesses during COVID). They were professional and polite. Things didn't move very quickly but that's fine (over 24hours to get someone out to our house, then 48 hours more to get the installers out). The pricing quote we got to replace our water heater was about $2k. The issue we ran into was that we were quoted for a 50gal tank, but realized after the install that we received a 40gal tank. We also paid for a 50gal tank, and it's what's listed on our invoice. When I called them about this, I was told the 40 gallon and 50 gallon tanks are the same price, so there wasn't anything for them to do. (Although when I checked prices online, there was a difference). Despite the fact they quoted and charged me for a 50gal tank, but installed the wrong one, there was no apology, no compensation, no offer to install the one I was charged for. I'm pleased with the work, but not how their mistake was handled. read more

I came home at 5:30 pm and found my air conditioner not working and my home at hot mess! Choate's had someone dispatched to the house within 45 minutes, he diagnosed the problem, had to run out to get a special part, returned, installed and tested that everything was working and then left at about 8:30 pm. We went from broken air conditioner to working air conditioner in about 3 hours even after traditional "office hours." Thanks for the great service! read more

Their driver almost t-boned my after running a red light. My light was green, and I was turning left onto whitten, and a driver of one of their trucks almost t-boned me, having chosen to run a red light. He was close enough that I could see he was a white male with a beard, wearing sunglasses and talking on his phone. I slammed on my brakes and pointed up to the clearly green light. I don't know anything about their air conditioner repair, but they need to train their technicians on not to run a red light. read more

AC went out at my elderly parents house. Forecast was 93* so I was worried we may not get quick service. I found Choate's on Yelp and an online coupon for $50 off an $85 service call. Called Choate's about 8am and they told me a technician would be out between 10-2. Technician, Chad, arrived about 9:30! Super nice! Super helpful! And said he'd do everything he could to give us a good price. Took him about 1 hour to get it running (something with the compressor). Very please with all aspects of service from the woman who took my call to Chad and the quick repair. BTW my parents live all the way out in Drummonds, TN! read more

Prompt, reliable service from Choates. Our service tech Brandon found the issue quickly, replaced the fuse and then found the reason the fuse had blown. He was so nice, very professional, and very thorough! We are so very pleased with Choates! read more

Brandon Brooks did an outstanding job getting our air condition up and running again. He was very efficient, knowledgeable, and professional. Thanks Choates HVAC and Brandon Brooks. read more

This is a top notch company! The serviceman was friendly, respectful, and knowledgeable. He made excellent repairs & recommendations that other companies had ignored. I could see the issues that he referenced, never before mentioned to me! I will definitely use them to satisfy all my heating & air conditioning needs! read more

Revising my 5 star review to ZERO stars. Initial visit given a price. Job completion additional NINE HUNDRD plus dollars. Now discover not only over paid but they busted the pipe to the MAIN and won't take responsibility for it. Now I have also found out the work they did does not meet CODE. Don't be fooled by " family owned" years of experience. It has been a nightmare read more

The technician was on time, knowledgeable, courteous and friendly. He took care of our problem and we have confidence in him and his work.

I scheduled an install with them even though their price was $4000 higher than Infinity. I also wanted a tankless water heater installed at the same time as the tank water heater had to be drained and removed to get to my furnace. The plumber was rude. He did not leave an estimate and refused to even consider installing the tankless at the same visit. On 4 calls I was told I would get a call back from the plumbing manager. No call came. I wasted my entire morning with their bs. I also had scheduled a quick trip to the beach which I had cancelled as I only have 5 days off work this month. Their actual customer service does not exist. They are not getting my extra $4000. I'm glad I found out before I actually had the unit installed. read more

Excellent service from Choate's. I have used multiple companies in my many years of owning rental properties. Choate's came in clutch on my personal house's busted hot water tank, they not only replaced the hot water tank on a Sunday night. Monday morning they made sure to have a water mediation company on site to do a proper dry out and dehumidification process to ensure that no black mold could spore. I highly recommend technician Ronnie W for all your plumbing needs. Very knowledgeable and 2 decades of experience read more

Great service! It never fails that I need them on the weekend. They come right out and fix the air. Jake is super! Hey Choates: give Jake a raise! read more

We had a heating problem and I called at 1:30 on a Friday. They were able to get someone out to look at our furnace by 4:30 that afternoon! Our first contact was with Randall and he was AMAZING to meet and work with! He was able to get Charlie, the service technician, out by 10:30 the next morning to get us taken care of. It was handled quickly, professionally and with true concern for our comfort. I will definitely use them again for any future issues! read more

I can't say enough nice things about Choate's. Jeremy came early on Sat. after my AC died on Friday evening. He was courteous and did not try to sell me something I did not need. He had me back up and running very quickly and the service was reasonably priced. The same company installed my new heating system 2.5 years ago. Five stars for Choate's and Jeremy! read more

Choates, after not even being able to fix a small commercial plumbing issue the first time so I could get a second inspection approval, wants to lecture me through the Yelp reviews. It took days for them to call in the inspection after they came out the first time. When they did, the inspection failed because a professional plumber didn't put a trap under a sink. Then, it took another two days to call in a third inspection which finally passed. Now, I know better when it comes to pricing. Another good example would be them charging me $480 to put a belt in an AC unit and blow a drain line. Sound like reasonable pricing? Absolutely not. Finally, he wants to point out my failure to reply to their attempted call(s), of which there was actually only one. Let's point this out, I requested a maintenance contract when they came for AC unit and they said they'd have it to me in a day or two. I emailed/called starting the next week repeatedly, for 3 weeks straight before they got back to me. The person who called said he'd have it to me by end of business that day or the next. That was about 4 weeks ago now and I've yet to hear back from them. Do yourself a favor, DONT USE CHOATES!! Go with a company that will respond to you and do right by you before and after they get some money from you, not just before! And, to those at Choates, I have no further interest in speaking with you people, so don't call and don't proceed to lecture me through reviews to cover up your company's issues. I used you guys for several things and gave you the benefit of the doubt. You people did me wrong. read more

The technician called 45 minutes prior to arrival. He arrived at the designated time. Quickly and efficiently did the work. Answered all our questions. read more

I can't really rate their service because the prices were way too high to make it that far. I called Choate's because my upstairs AC wasn't working correctly. I wanted to go ahead and have someone look it over completely, including my freon levels. I was told to make sure it was turned off a few hours before my appointment, just to make sure the unit wasn't frozen. Prior to the technician coming out, he called me and started talking about how he was trying to beat the rain, and I could tell he was really hoping I would just cancel, which I didn't. When he made it out, he started by messing with the thermostat of the unit that wasn't giving me problems, turning it down to 60 so it would keep running. He then went outside, flip the breaker, took off a panel, and told me the capacitor was bad. After some small talk he told me that he had the part and that it would cost around $250. I asked him why it was so high, seeing how the part was only about $20, and he told me that they weren't a non-profit organization. I told him I would just buy the part and replace it myself, which upset him and he felt the need to tell me how honest his company was because they paid him when "customers like you don't want to pay for the services". I asked him to check my freon levels, since I was still having to pay for the service call, but he told me he couldn't because my unit was no longer running, even though I kept telling him that the unit was working but not cooling. Before he gave me the invoice, he had to then give me a sales pitch for the premium service that would pay off the service call. Ultimately he wanted me to pay $350 to save $80 on the service call, and then get 10% off of the repair that I declined. I rejected the service agreement because I really didn't want to pay even more for a service they weren't even providing. Apparently he got really upset for not up selling me in anything and really started acting huffy. He wanted to come in so he wouldn't sweat in the invoice, even though we were both standing outside in the shade, he snapped that I could at least let him sit down, and then he just kept saying "lights" about 5 times before I could get to the switch that was next to his head. So like I said, I can't accurately rate their services because I never got any. Even after paying, I didn't even get the full diagnostics, and had to listen to an upset technician because he didn't get his commission sales from me. Oh, I did change the part myself, even though he told me it was too hard and he would be waiting for me to call them back. It cost me a total of $25 at a local store, and took 5 minutes to replace and put the panel back together. read more

I would not recommend them. I had a small pipe to break and they wanted to charge 926.00 to fix it and 60.00 for a service charge. I went with DrainGo and they done the work for 225.00. It took the man from DrainGo 30 mins to repair what Choate's was wanting 926.00 to fix. They try to take advantage of someone when they need help. At least Choate's made there 60.00 without doing a thing. read more

I'm generally pretty happy with the work that Choate's did. I needed a 3 ton A/C and heating unit installed at my home. Their sales rep came out to my home, wasn't high pressure, looked over the site and told me exactly what they would do. They quoted less than the other very reputable company charged so I went with them. Their installers got the job done in a day. The only quibbles I have with the installation is that they did free duct cleaning but they did a sloppy job of taking off the vents, leaving lots of score marks in the paint, and they put a couple of dings/scratches in the walls that I'll have to get touched up. And they did leave a lot of cigarette butts in my driveway. And they did run the new A/C line outside the exterior of my home, which I guess I'm fine with, but I would have liked to have been told earlier that they couldn't use my old refrigerant line (which runs inside the walls and is a lot tidier). They didn't install the controls properly, but that wasn't their fault and a Choates person came out the next day and fixed it. And I had a rather complicated return duct system which needed filtration which the Choate's guy found an innovative solution to. So there's good and there's bad. I would say I am overall happy with the job. I was most impressed with the project manager and the sales rep, less so with the installers. I would have given them a decent tip if they hadn't been so careless with the walls and duct cleaning! read more

Zach, their master plumber came out in snow & ice last weekend and got the clog partially undone enough to run a camera and see that the pipe from the cast-iron to the terra cotta u turn had collapsed. They came back Wednesday and dug up the collapse and replace it with PVC and a code tap out. I cannot say enough good things about Choate and how they treated me and the great work they did. I would give it a 5 except they are very expensive compared to other plumbers I've paid. Still, if you want it done right, pay the extra and have Choate do it. read more

This is a great company! A discount coupon I had purchased from Yelp did not include the limitation of being a "Service" -related saving. Choate's honored the coupon amount for items I was purchasing, since I had made a special trip. It's nice to do business with a company exhibiting customer service, integrity, and honor, even though they weren't sure why the coupon details had been omitted. They, also, e-mailed, offering an additional apology and other discounts for my inconvenience. Thank you for being exemplary! read more

I have dealt with a couple of companies in Memphis for A/C needs. I have heard good things about Choate's so I decided to give them a shot. The tech (Xavier) was excellent. I had requested late afternoon and this worked well with my work schedule. He arrived and was very pleasant and professional. He explained what he was doing and why which is always good. He completed the work and inquired if there were any additional needs before he departed. I highly recommend this company and this tech. read more

We have a 20-year old AC unit at our place and it was struggling as the temperatures were getting over 90 to keep the house under 80 degrees. They were running their special on Yelp (seems to be a permanent thing, but it's only a first time customer special). It made the initial cleaning very cheap and improved the performance. I also appreciate the honesty of the technician; he let us know that, because of the age of the unit and the lack of care, the amount of work to do a proper cleaning of the ducting in the attic would have been so labor intensive that it would be better to get a new unit. We are renting the place we are at now, so we passed it on to the landlord and owners and left the decision up to them. I would use them again for a future home. read more

Very satisfied customer. Choates completed our bathroom rough-in and ran water lines. The job was completed in a very timely manner and the price was right. Customer service was excellent from start to finish. Keep up the great work. I would definitely use them again if needed. read more

I had an issue with my heat on the first chilly day of the year. I called Choates around 11 am, and they said they could have someone out between 3-7. I got a call at 3:15 saying they were on the way and by 4:30, everything was fixed and working. Thanks Choates!! read more

Smith Services is the best! I will NEVER go anywhere else! They are upfront and honest....HONEST! I'd previously had 2 other contractors come out. The first tech named Burt from Choates, stated that my inducer motor assembly was going bad. Prior to him coming out my heat was atleast coming on. After he finished 'looking' at it, it was totally out! He claimed he was trying to get me thru the weekend and couldn't. It was worse after he 'tested' it! Instead of being upfront and giving me the cost, he directly went into sales mode and tried to sell me a maintenance plan. On top of that his quote to fix it all was $600!!!! I just didn't trust the guy and decided to try Southern Comfort Heating next. They were even worse. I told them that the previous tech said it was the inducer motor assembly. So they went into the attic and 'tested' it and came back with the same issue. The thing about Southern is that they left to go out to purchase the part and called me back stating the part cost $300!!!! And, I had to pay in CASH AND I had to do it now before the dealership closed at 11AM!!!! Anytime a vendor rushes you trust your intuition and know that is not RIGHT! Smith was honest, reputable, and actually went and tested the heating. Turns out there was nothing wrong with the motor. NOTHING!!!! The circuit board just needed to be reset!!! I will ALWAYS use Smith Services for heating, a/c, or appliances! And I will tell others about Smith's good service as well as my experience with the others! Smith Services is the best!!! Thanks Glenn, my tech! He gave me the best Christmas gift this year!!!! read more

Can't say enough good things about Choates. Our HVAC system was about 30 years old and was barely running. The previous homeowners used Choates for maintenance so we decided to give them a call. Randall came out and did a great job quoting the project. He recommended the proper unit and did not try to oversell other products or more expensive units. Based on the good price and great warranty period we decided to completely replace everything. We were scheduled for Friday of the following week. The unit died Monday night and temperatures were getting hot. I called Tuesday morning and asked if there's anyway they could come sooner. I got a call from a manager a few minutes later and he told me I could be moved up to Thursday and he would be happy to come by with some window units in the meantime. I got a call a few minutes later that they could move me up to Wednesday even though I know they were swamped. Kevin and Ray showed up the next morning at 8:30 and worked incredibly hard in 98 degrees until they finished at 5:30. Great guys that did a great job and they walked me through everything they did when they were finished. Got a couple follow up calls from Choates in the following week to make sure all was good. I will never use anyone but Choates in the Memphis area and I will recommend them to everyone. read more

Dreadful experience with Choate's...... I called Choate's at 12:30 this afternoon, because my 12 year old water heater (which is located in my attic) was leaking and I needed a new one. The dispatcher took my information and told me a service tech would call me back. Within 5 minutes I did, indeed, receive a call from the tech and explained the situation to him; that my water heater was leaking, the drip/catch pan didn't have a drain, and that the pan was leaking and we were having to constantly vac the water out. The tech explained that since it was Saturday, he would not be able to buy the water heater and it would be Monday before he could come. I asked him would he be able to install a water heater if we went to Lowe's and purchased one, and he said yes. He went on to explain that only the labor would be under warranty, which I completely understood, and told him that would be fine. At that point I put my husband on the phone with him, and he asked the tech what time would be the latest he could come and he said no time was too late, just to let him know when we had the new water heater and would come after whatever other calls might come in. I called the tech back at 2pm and told him my husband was back with the water heater, and I told him to call me when he was on the way, and he said ok. At 3:45 pm the tech called back and told there was no way he could come today and that it would be Monday before someone could come out. Irritated and unhappy with that information, I called Choate's main number and Lisa, the dispatcher, who has been the ONLY helpful person I have spoken to at Choate's, listened to my problem, put me on hold to try and call the tech herself, and then got back on the line to tell me that Wendy, the manager would be calling me "right back." Instead, fifteen minutes later the tech called back and told me it would be Sunday afternoon, MAYBE, before he could come out. I told him that I couldn't rely on "maybes" and that I was told Wendy would be calling me back. Finally, I received a call from Wendy at 4:15. She offered nothing but excuses and half-hearted apologies for "any frustration." read more

Choates came out to our retail location in Cordova, off of Germantown Pkwy. We have a retail space of about 3k Sq Foot. They where quick to respond, professional, fast to repair, and competitively priced. Our business will defiantly call Choates with our next HVAC or Plumbing need. read more