Communication sucks! He doesn't do follow ups on his work as he might tell customers. He installed…read morea outside unit and a new plenum in my attic back in mid May. He told me he would do a service check a month later. I've called and texted him several times over the past 3 weeks. No response and he reads my texts....my phone tells me. My temp doesn't go under 75 in my home with my thermostat set at 60. Something is wrong,but no response to my calls or texts. . He's not a bad guy, but it seems once he's paid you're history ADIOS! Signed 1 very unsatisfied customer......

From the owner: Looking for affordable and reliable heating or airconditioning services ? Youngs Hvac Solutions is…read morethe right choice for you . We want to get your home back to a comfortable temperature again . If your too hot , no problem. If your too cold , that's no problem either . If you give us your problem then we will find your solution.

Clayton was the lead technician, he and Caleb provided excellent service. They came to replace my…read moretwo AC units and furnaces. The team was professional, punctual, and got our AC units (and furnaces) up and running within the time frame they estimated. They explained everything and left the place clean; they took the old units away as well. Infinity is highly recommended for anyone needing reliable AC work!

I originally got a quote from Infinity about 2 years ago to replace a faulty AC unit in my previous…read morehouse. I went another route, but apparently they kept my information and called me 2 months ago to offer an "AC tune-up and water heater flush" for $49. When I asked what the technicians would do on the tune-up, the salesman had no idea. He was embarrassed when I asked the question but told me he would have a technician call or email me with the details that day or the next. I agreed to book the service, and the salesman took down my new address. They were about three weeks out on appointments, so we set the date for June 6th between 11am and 1pm. I received no email or follow-up on the details of the service as promised. This should have been a red flag, but I didn't think much of it. I figured I could ask the technician when he arrived. On June 6th I took off work to be home for the service. At 1:15pm no one had arrived or called so I contacted Infinity. The scheduler informed me that the technician had gone to my house, and no one was there. After some checking we realized they had gone to my old address and when I was not there simply left. They did not contact me in any way nor would they have if I had not called. I explained that I took the day off and was home, they could just add me to the route at the end of that day. The answer was no they cannot do that, even though they went to the wrong address and could reschedule me for June 20th at best. I had taken off work that day and was not about to give them another three weeks and take another day off for a company that was not willing to admit they made a mistake and do their best (anything) to make it right. I was obviously upset and asked for a manager or the owner. When this was denied, I asked for a callback from a manger or owner and was told they would call that day or the next. As of 11 days later I have not received any contact from them and decided to write this review. The bottom line is I have heard good things about this company, but I will never now because their poor customer service didn't allow me to find out. I was hoping to get a quote on replacing two of the old units and ducts at my house that are on their last legs, but not anymore. This and the likely $20k+ in business that would have brought them will go to another company, one which respects my time. If you are looking for Air Conditioning needs in the greater Memphis area, my opinion is that you look somewhere besides Infinity Heating and Air Conditioning.

I just had my annual AC maintenance done and I'm thoroughly impressed. They were incredibly…read morethorough, cleaning the coils and checking the coolant levels to ensure everything runs efficiently for the winter. It's rare to find a service that is this honest and doesn't try to upsell you on parts you don't need. My unit is running quieter than ever!u

Smith Heat and Air arrived on time, did a chemical cleaning of my outside condenser unit, didn't…read morerush the job, provided an explanation of his work and my system status , and lastly all performed at a fair price. This was exactly what I was looking for...

Air Doctors came out and serviced my ventless gas fireplace on short notice and did an excellent…read morejob. It was just in time just before the recent brutal cold and ice. Thankfully, we did not lose power, but the work of Air Doctors would have made the house warm enough! I can't recommend them highly enough!

I had my ac serviced and was told that I needed repair done. I reached out to the manager to send…read moreme an estimate and I never heard anything back from him. I spent $85.00 for a service call and I'm not sure if they checked what I asked them to check concerning my ac.

Mr. Corey Baker was excellent. He was nice and knowledgeable. His professionalism is unmatched.read more

Do not use Tim Ferguson for any Generac/Generator servicing. Used them for a general service and…read moretake care of a simple error code. The tech changed the oil and serviced the generator but did it before fixing the error and then proceeded to not be able to clear the error. Therefore the oil couldn't cycle through to prevent further damage because the engine wouldn't crank. Supposedly the service manager couldn't troubleshoot either or they just wanted to charge me $200/hr for diagnostics and the error which they thought was the control board. I do not know if they didn't know how to fix or if they just wanted to charge me more money. Simple google search said change the battery and I did that myself and generator cranked and no issues. Was trying to find a reputable company so I don't have to maintain it myself but Tim Ferguson is not that company. Very disappointing given their supposedly good reputation.

Before you read anything else, know this... OUR AC IS FIXED because of Chris and we are so…read morethankful. Chris originally came out to look at our system as part of our Choice warranty, and immediately diagnosed problems that our previous AC person didn't find at all after multiple visits. When Choice didn't cover the claim, he assured that his prices would beat most places like Choate's and we agreed. He was having phone problems, so there were some issues getting things scheduled, with him sometimes coming pretty late in the evening. But when he showed up he went right to it and put us on a course to fixing the problem. Phone issues happen so I'm sure it was more frustrating for him. He found some duct issues and a part that had been installed backwards that was causing our system to not work right. None of this was found during the home inspection when we bought the house six months ago. He also found a mold issue inside our unit and provided options on how to fix that that we'll have him install soon. Here's our rating: Knowledge: 5 stars Scheduling: 3 stars (This is the easiest one to fix, so once the phone issue is resolved, it'll be at 5 stars.) Issue resolution: 5 stars (most important of all) Cost: 5 stars Thank you Chris!

I gave a good review previously....however, that was before I have had to deal with him over the…read morelast month. After waiting 3 weeks for a part to arrive, he told us for 2 days he was coming to install the part, after 2 days he did arrive after 7 at night, worked in the dark, fell asleep in the driveway, sent me the bill for installation that was paid that night. 2 weeks later the A/C quit working with an obvious leak. Have called his phone at least 5 times, left numerous text messages, called his wife's phone...who btw, has no Voicemail set up, and sent her text messages as well. So, would I never deal with this company again, I will be reporting him to BBB as well as Choice Home Warranty as well as going after the money he required me to pay for a 1 yr Service agreement he insisted I pay before he would turn any of our claim into Home Warranty because the A/C unit was dirty!! DO NOT DEAL WITH CHRIS JAMISON!!!

Down to earth treatment from both call and hvac serviceman. You're treated as a human.read more

From the owner: Quality heating and cooling products are just where we begin. The technicians at BC Heating & Air…read moreare trained and equipped to handle Heating Services and many other residential and commercial services. Our technicians look at the air tightness, insulation, ductwork, and equipment in every West Tennessee area home and design a customized solution that improves airflow, air quality, overall comfort, and lowers utility bills.

While they were not able to perform the service I requested (septic tank), the customer service…read moredepartment seemed genuinely concerned resolving the misinformation issue and they referred me to another company.

They cleared the bathroom sink drain but it was very, very expensive. There were a lot of…read moreadditional, unexpected charges.