Bill was very responsive when I reached out. He connected me with a great source to order my…read moreplumbing supplies (in this case toilets) directly. He did the work quickly, and I couldn't be happier with final results. His pricing was competitive and he provided great value for the money spent. I would absolutely use him again for any future plumbing needs and would recommend him as well.

I reached out to Mr. Bill about my water heater around midday on a Thursday. He asked a few…read morequestions and for a few pictures to be sent, then quickly got back to me with a fair price. Less than 24 hours later my new water heater was beautifully installed! Highly recommended.

Found that we had a leaking clean out below the slab, facing outward on the brick wall exterior of…read morethe house. We had no idea who to call, but saw their website that says "if water runs through it, we do it" so we called them and they stuck to their word! The problem was a compound fractured pvc pipe and broken clean out adapter. They worked with a local company to repair the pipe from the inside (and behind the brick wall) saving us thousands from potentially cutting through our remodeled bathroom. Jamey was responsive always returning texts and calls promptly, and really cared about the work. He made sure they weren't going to stop until the problem was absolutely fixed. They're not only good at what they do, they definitely get a thumbs up for integrity and customer service.

Very professional, timely, and thorough-Trey was excellent! Definitely recommend them.read more

While they were not able to perform the service I requested (septic tank), the customer service…read moredepartment seemed genuinely concerned resolving the misinformation issue and they referred me to another company.

They cleared the bathroom sink drain but it was very, very expensive. There were a lot of…read moreadditional, unexpected charges.

Excellent service. The person that came from Smith's was very professional and friendly.read more

After having moved back to the area, I called Smith's because of the great experience I'd had…read morepreviously lived here. No hiccup in the quality of service. Everyone who answered the phone or returned calls was courteous and helpful. We needed a new toilet with bidet seat for a disabled son. Is tomorrow ok for the tech to come out for a quote? Wow! Next day, Cabe arrives, no spiel but an honest assessment, good information, no BS. He was knowledgeable, friendly, had an easy humor. And he listened to us! Next week he installs the toilet and bidet, and on his way out I ask him to look at the faucets in the laundry area. They were pretty bad, and as I had already thought, should probably be replaced. Give me a quote, I say, and when he does I ask when he can do the work. Right now, he replies, pending clearance from the office. Clearance granted, he replaces the faucets with new quarter turn ones. Yes, he had to cut into the wall, and while he wasn't obliged to patch it up, he put it back together fairly well. Not long after that we called about a leaking shower. Again Cabe shows up. Replaces the cartridge, but while the leaking stops, the shower handle spins 360 and doesn't check the water from reaching scalding temperatures. But he doesn't support that brand of faucet. Nevertheless, he needs only a few parts - he actually hunts them down at the local big box store! When he leaves, we have a working shower that won't burn our son. He didn't have to do go to all this effort. But he demonstrated a concern for our son's needs. We were the focus of his attention. Excellent service and a real nice guy. Cabe was outstanding, a real gem. Trustworthy. He's like a good friend. I can't recommend Smith's highly enough.

We need a reliable company to check our HVAC system twice a year! We found that company with Ryan…read moreat Infinity Heating and Air!

Failed to provide information. Terrible service. Sold us expensive services we did not need at…read morehigh rate. Implied we had mold by saying we had "m" but they couldn't say the word or we would have to pay for remediation and that would costs a fortune and eliminate resale of our home in the future. Do NOT use

I got a leaky faucet fixed unfortunately a couple days later the knob got very hard to turn I…read morecontacted them through the phone and text was told someone would get back to me next day but no one ever did

Aaron is a wonderful technician and great person! He was very clean and tidy while replacing the…read morehot water tank at the house we are renting. During the repair, our A/C was out. Aaron did not complain nor did he slack on the job, he remained diligent and did a superb job. I really appreciate all of the support from the whole Premier team; LaDonna is very responsive and has called to check on my family after each repair.

DON'T USE THEM!!! My previous posting of this complaint went away! They were suppose to come…read moreyesterday between 1 and 4 to fix my outside water line. They said they'd call 30 minutes before they came. They didn't call or show up. Phone number was disconnected when I called at 3:45. (That's what someone does to keep you from contacting them). Called late tonight they answered the phone told me Homeserve cancelled. All Homeserve had to say is they would look into it. Similar problem I had with the previous company they supposedly set up to do the job. Synder plumbing is in with Homeserve and these other companies to scam customers for monthly insurance premiums. They will be subpoenaed to civil court to testify and pay large fines in my complaint against Homeserve along with another plumbing company. Already hired a lawyer! Word to the wise!!! DON'T USE THEM!!!I would give them negative stars if they gave you the option!

Called them with specific instructions to replace garbage disposal and kitchen faucet, and check…read moreother faucets in property while there, and detailed instructions to call property owner when they were at the location. None of this was done. They left a paper which after their trip charge etc. totaled over $200 with the recommendation that the faucet needed to be replaced, which is why they had been called to begin with. After calling their office I was asked if I would now like them to come out and replace the faucet. Do not make the mistake of using this company to be bilked for nothing!

Electrical Estimate for new addition. Prompt response, reasonable priced, estimator was…read moreknowledgeable, professional, and took time to cover everything with me. This is a service everyone show used! Thank you. I appreciate you.

They charged $500.00+ to replace two shutoff valves under my bathroom sink. The tech didn't inform…read moreme it would cost $300.00 about the $200.00 service call. They lost my business, and I'm getting ready to install a whole home generator. Bye bye.