David Douglas has always had a good reputation and is very efficient, and trust worthy. My go-to…read moreplumber when in need! David Douglas can get it done!!! Great JOB!

Was in a bind and needed emergency help. My water line broke and flooded my garage. I called the…read moreguy I've been using for years and asked him to come over and fix a simple copper line split. I even tore out the wall and created easy access to a problem that could have been fixed in less than 20 minutes. Never happened.

Great company, great people. They help you do what's best for you and the given situation. They…read morewill get my business here on out. Mark D

KC Margaritas is not only knowledgeable, but takes the time to explain not only the issue but also…read morethe reason for the breakdown and the steps involved in every repair. He answers questions in an expedient manner and is nothing short of a dream to work with. HIGHLY RECOMMEND!!

Jeremy and his apprentice were awesome! They showed up as scheduled, got the job done (toilet and…read moredisposal install), were professional and knowledgeable. I highly recommend them. I had a few previous plumbers who tried to rip me off, or not show up at all. It was such a relief to finally find great plumbers. Thank you

I've been using them for years. Best service ever. The office is incredibly nice and…read moreunderstanding. And- the service guys as well. I highly recommend.

Great work. Knowledgeable and professional. Owns Guys Septic and we use for that also. Does good…read morework for a fair price.

I called this company out of blue for a water leak. Steve came out and looked at the problem and…read morestated he would send a Technician to fix the leak and check for any other problems. Dillon was very nice and immediately went to work fixing the problem. He finished, provided a bill which was very reasonable. We paid, he left. I was very pleased and will not hesitate to call them in the future. I felt my problem was small but important to this company.

We are renovating our home. New fixtures, new pipes, new valves. Everything leaks! I'm not a…read moreplumber but I can do better!

These guys came out to my place of business when nobody else would and fixed my broken pipes. They…read morewere reasonable also on their charges. People should call these guys.

May 19, 2025 Above &Beyond Plumbing & Electrical did the…read morewiring on our new patio. After that past inspection, they installed outlets lighting, and two ceiling fans. One of the ceiling fans was wobbly. I called and asked if they could come out and check it because it should be under warranty as it's been less than two months. The lady on the phone was polite and professional scheduled me quickly for a couple of days later this week. They had an opening today the same day I called and were able to get someone out and take care of it. The electrician and his apprentice also polite and professional. My fan does not wobble. I don't hold the wobble against them because it could happen to anyone they owned up to it and took care of it. If we need an electrician again, Above and Beyond it the top of my list. Very happy with the service 100% recommend them.

Great service from the office and the technicians. Top notch company. Great communication.read more

Update: I just used Andy again this week and had another pleasant experience…read more Highly recommended!

100% Grade A service and response to our call. Andy was the plumber and he was very nice and he…read moreknew exactly what he was doing --- went right to work and got our problem fixed. He even fixed another problem that we had whike he was here. 100% recommended

I have used these guys for many years, they are my first call when I have trouble or am…read morecontemplating an upgrade at my home. Their technicians have become first name friends and I look forward to hearing about who is where and what they are doing now. I have trusted them to give me immediate and first rate service.

Extremely disappointing--and frankly, confusing--customer experience with Patton…read more Patton apparently says it was established with the goal of providing its customers with "the best customer experience possible." After my experience, I have to assume that statement comes with some very creative definitions of both customer and experience. I first contacted Patton on August 11 after we experienced a power surge the night before and the upstairs HVAC system, which Patton had installed in May of this year, stopped working. We are new to Tennessee and were unfamiliar with brownouts and the possibility of an HVAC system entering a safety shutdown after a power event. I was able to restart the system and it was operating perfectly. I wasn't calling to complain or demand service--I simply wanted to confirm that I had taken the correct steps and hadn't done anything that could potentially damage the system. During that same call, I requested the records for the system, including the warranty registration information. I was told those would be emailed to me. I also requested information about a membership agreement because I was interested in having Patton continue servicing both my upstairs and downstairs HVAC systems. The only information I received was an invitation to become a member on August 11. The records and warranty information I specifically requested? Apparently those were destined for the same place as the promised callback. Later that day, while inspecting the upstairs unit in the attic, I noticed that the copper refrigerant line was exposed. It appeared an attempt had been made to tape or secure it, but the tape had shifted and the line did not appear to be properly insulated or sealed. Considering the system was only approximately three months old, I called Patton on August 12 and politely asked if someone could come out and properly secure the line. I was told someone would call me back. They didn't. On August 17, I tried calling again. This time I was greeted with the message: "We cannot complete this call." Apparently, this is Patton's interpretation of the "best customer experience possible." It turns out my phone number had been blocked. I'm still trying to understand exactly what I did to earn that distinction. I wasn't abusive. I wasn't demanding anything unreasonable. I wasn't even asking them to do anything beyond addressing a concern with an installation that they had performed only three months earlier. I was also trying to obtain basic warranty and equipment documentation for a system they installed. The other issue involved the downstairs HVAC system, which was installed in 2023. I asked whether Patton had service records showing whether the system had been properly maintained and whether I could obtain those records. I was told they don't keep records. As a military family that has moved several times, we've dealt with quite a few HVAC companies over the years, and we've always been provided maintenance and service documentation. So I found that answer unusual and asked some perfectly reasonable follow-up questions. I was trying to understand the history of the system and make sure there weren't existing issues I needed to know about. Apparently, asking questions about your HVAC systems is enough to get you promoted to the "do not answer this customer's calls" list. I understand that misunderstandings happen. I understand that companies get busy. I even understand that a company may occasionally disagree with a customer's request. What I don't understand is blocking a customer's phone number instead of communicating with them. If Patton's idea of delivering the "best customer experience possible" is promising to send documentation and never sending it, promising a callback and never making it, refusing to provide basic service information, and ultimately blocking the customer's phone number, then I suppose they have succeeded spectacularly. Unfortunately, this experience has completely undermined my confidence in allowing Patton to service or stand behind either of my HVAC systems going forward. The irony is that I initially contacted Patton because I wanted to continue doing business with them. I was literally asking how to become a maintenance customer. They managed to turn a customer who was actively trying to give them more business into a former customer without ever having to say "no" to the membership. That's genuinely impressive. There are plenty of HVAC companies that understand that customer service means more than installing a unit and collecting a check. I strongly recommend finding one of those companies. I made sure to let my realtor know as well so she can recommend literally anyone else to those new to the area and unaware of these guys. If "the best customer experience possible" is actually the goal, Patton may want to consider starting with answering the customer's phone call.