Precision has been providing our family exceptional service for many years…read more Actually, it all started for us (before we got married) when my wife's heat went out during a bad winter storm. Larry himself (co-owner with Kathe) drove over - in the freezing cold and snowy roads - and got her heat back on. We have been using them ever since. Several years ago when my mother's attic unit was having problems, we had called another company to check it out. We were quoted $1,800 for only a repair. I called Precision and Larry came out - within an hour of receiving my call - on a Saturday. He was able to make the repair as part of the service call for less than $1,800. Larry did correctly suggest that her original attic unit should be replaced within a year. Seeing that the base unit was more than 50 years old, I knew he was right. We went with Precision for the new unit to be installed instead of the first company. Kathe even came out as they were installing the new unit; she is a pleasure to work with. After Precision replaced the unit, there was a problem - on a Sunday evening - and Evan drove up from Hernando, MS and was able to make some repairs to hold us over until the repairs were made. These folks truly do go "above and beyond" when it comes to providing quality, timely service. This includes everyone from Amanda's fielding of every call to Larry and Kathy coordinating everyone - as well as each technician who has helped us through the years. We highly recommend these folks to anyone who wants quality Heat and A/C service. You deserve it too - call them!

we got in touch with them, back on the right path for good service. Delay getting back was around…read moregetting a part ordered before able to call on us, makes sense

Bill was very responsive when I reached out. He connected me with a great source to order my…read moreplumbing supplies (in this case toilets) directly. He did the work quickly, and I couldn't be happier with final results. His pricing was competitive and he provided great value for the money spent. I would absolutely use him again for any future plumbing needs and would recommend him as well.

I highly recommend MuMullin Plumbing and will be using them exclusively for any plumbing issues…read more When I called, he actually walked me through how to fix the problem myself, and then when I said I wanted to replace the part, he sent me the link to the correct part so I could have it on hand. I had to change the day he came out a few times and thought he would lose patience with me, but he stayed in text contact with me and was wonderful. When he came out, he continued to share his experience with me so that I could prevent future problems. His fee was very reasonable. He has my highest recommendation.

Very professional, timely, and thorough-Trey was excellent! Definitely recommend them.read more

Found that we had a leaking clean out below the slab, facing outward on the brick wall exterior of…read morethe house. We had no idea who to call, but saw their website that says "if water runs through it, we do it" so we called them and they stuck to their word! The problem was a compound fractured pvc pipe and broken clean out adapter. They worked with a local company to repair the pipe from the inside (and behind the brick wall) saving us thousands from potentially cutting through our remodeled bathroom. Jamey was responsive always returning texts and calls promptly, and really cared about the work. He made sure they weren't going to stop until the problem was absolutely fixed. They're not only good at what they do, they definitely get a thumbs up for integrity and customer service.

I was having a problem with my floor furnace and decided to make contact with three different HVAC…read morecompanies including MLGW (never talked to a customer care associate due to 30-60 minute hold time). Solace was the only company that responded to the need within 24 hours. Dylan (aka Dr. Furnace), Service Technician arrived on time, very informative regarding the issue and recommendations, as well as courteous. I will recommend Solace to my friends/family for their HVAC services. Prayer works!!! Thanks Solace... Scales - 10/10/2022

While they were not able to perform the service I requested (septic tank), the customer service…read moredepartment seemed genuinely concerned resolving the misinformation issue and they referred me to another company.

After having moved back to the area, I called Smith's because of the great experience I'd had…read morepreviously lived here. No hiccup in the quality of service. Everyone who answered the phone or returned calls was courteous and helpful. We needed a new toilet with bidet seat for a disabled son. Is tomorrow ok for the tech to come out for a quote? Wow! Next day, Cabe arrives, no spiel but an honest assessment, good information, no BS. He was knowledgeable, friendly, had an easy humor. And he listened to us! Next week he installs the toilet and bidet, and on his way out I ask him to look at the faucets in the laundry area. They were pretty bad, and as I had already thought, should probably be replaced. Give me a quote, I say, and when he does I ask when he can do the work. Right now, he replies, pending clearance from the office. Clearance granted, he replaces the faucets with new quarter turn ones. Yes, he had to cut into the wall, and while he wasn't obliged to patch it up, he put it back together fairly well. Not long after that we called about a leaking shower. Again Cabe shows up. Replaces the cartridge, but while the leaking stops, the shower handle spins 360 and doesn't check the water from reaching scalding temperatures. But he doesn't support that brand of faucet. Nevertheless, he needs only a few parts - he actually hunts them down at the local big box store! When he leaves, we have a working shower that won't burn our son. He didn't have to do go to all this effort. But he demonstrated a concern for our son's needs. We were the focus of his attention. Excellent service and a real nice guy. Cabe was outstanding, a real gem. Trustworthy. He's like a good friend. I can't recommend Smith's highly enough.

Excellent service. The person that came from Smith's was very professional and friendly.read more

We need a reliable company to check our HVAC system twice a year! We found that company with Ryan…read moreat Infinity Heating and Air!

Failed to provide information. Terrible service. Sold us expensive services we did not need at…read morehigh rate. Implied we had mold by saying we had "m" but they couldn't say the word or we would have to pay for remediation and that would costs a fortune and eliminate resale of our home in the future. Do NOT use

They Always answers the phone quickly, and very professional crew. They are also very fairly pricedread more

They park on the sidewalks in historic districts where the sidewalks are already in bad shape. They…read moremake the area unsafe for disabled people

DON'T USE THEM!!! My previous posting of this complaint went away! They were suppose to come…read moreyesterday between 1 and 4 to fix my outside water line. They said they'd call 30 minutes before they came. They didn't call or show up. Phone number was disconnected when I called at 3:45. (That's what someone does to keep you from contacting them). Called late tonight they answered the phone told me Homeserve cancelled. All Homeserve had to say is they would look into it. Similar problem I had with the previous company they supposedly set up to do the job. Synder plumbing is in with Homeserve and these other companies to scam customers for monthly insurance premiums. They will be subpoenaed to civil court to testify and pay large fines in my complaint against Homeserve along with another plumbing company. Already hired a lawyer! Word to the wise!!! DON'T USE THEM!!!I would give them negative stars if they gave you the option!

Called them with specific instructions to replace garbage disposal and kitchen faucet, and check…read moreother faucets in property while there, and detailed instructions to call property owner when they were at the location. None of this was done. They left a paper which after their trip charge etc. totaled over $200 with the recommendation that the faucet needed to be replaced, which is why they had been called to begin with. After calling their office I was asked if I would now like them to come out and replace the faucet. Do not make the mistake of using this company to be bilked for nothing!

In a previous review, I gave Choate's a one star review. Jason from the company asked me to contact…read morehim, and I did. We discussed the price issue, and he was very gracious. We arrived at a compromise that satisfied both of us. Therefore, I'm now giving Choate's a five star review.

I received a postcard in the mail from Choate's advertising a free tune-up for my furnaces before…read morethe heating season started. I called the number on the card and the next day a technician came to my house and proceeded to check out the heating systems very thoroughly, When he asked for payment, I handed him the card and told him the work was supposed to be free. He said that the company would not honor the card, so I got a statement and a bill in my e-mail. I protested via a letter e-mailed back to the company, to no avail. So I took the next step of tendering a complaint to the Better Business Bureau (bbb.org). That got some results: an employee of the company called me and apologized for their mistake, then sent me a revised billing statement saying that I did not owe them any money. Although Choate's was the company which installed all of my current HVAC systems and water heater under the previous owner, this is the second time I have had problems with this company. The first time was over my request for a quote for the installation of a gas line to the kitchen cooktop. Be careful when you deal with Choate's. They make mistakes on the first installation so they can come back and correct them later (and charge you for the correction).