Great staff. Very good selection. Kelly is a true luxury brand professional! Thanks for making me Pradalicious.

My husband and I frequently enjoy strolling around the Livermore outlets, if it's just to get fresh air a little exercise and of course retail therapy. Prada is always on the top of my Wishlist! We have frequented the store since it's grand opening, but like all outlets it's hit or miss as to what you might find, but when you do see something special you better not wait, it will go fast! Linda Sue is the hardest working individual I know. She is so thoughtful and helpful and it doesn't matter if I'm just browsing or I happened to find something that I can't live without, ha ha she is professional and eager and willing to please her customer. In the men's department my husband is always happy to work with Varinder, he again is a true professional and very helpful. He seems to know and remember both his taste and size. Sometimes good people are just worth mentioning! read more

I always love Prada products. Great quality. Although this store doesn't have a lot of selections, but everything is sold at discounted price. I got a wallet and a handbag all together is only $1600 (including taxes). It's worth to mention they have excellent service. Jibrial and Matthew were so patient (I asked lots of questions, and I am a picky person) and helpful. My friends if you are Prada's fans, you definitely should make a visit here! read more

I went in there 3 times before deciding to make a purchase. Great customer service and 1/2 the price from the regular store because it's an older season but still in style! The workers are awesome ! I will return . :) read more

VARINDER is a very patient and helpful salesman! He gave good recommendation of men's wear. My family had a good time in the store.

Some nice items and at good prices but thought it was messy and not laid out well.

Shocked. I was completely ignored. Have we learned nothing from Pretty Woman? Aside from a ridiculous plot, the scene where she is snubbed by sales people is what I experienced today. I picked up a pair of pants, a shirt, and a dress. I could have easily been talked into a pair of shoes and probably a bag. Four sales people walked by without saying a word, much less looked at me. At one point, a salesman was next to me at the same rack. He did not acknowledge me at all, and I was looking right at him. I stood there for a minute then wandered around the store a bit, still with the items in my arms, looking around for a sales person. I walked toward a thin sales girl and she completely ignored me. I put the items down and left the store. This store was a disappointment. Today, they lost a sale. And a prospective loyal customer. I spent my money at Saks and Neimans and Barneys. A message to the sales people at this store: "Big mistake. Big. HUGE." read more

The customer service is good. The lady associate who assisted me was very helpful and accommodating. Which, made me bought a leather bag. But, when I arrived at my hotel, which is an hour drive, and checked my prada bag for an authenticity card ... I was shocked NOT to find any! So, I got the receipt and called their number to complain. Since, my hotel is far from Livermore and I was just on vacation in California, I requested to have the authenticity card mailed to my home address. It's their fault anyway and it's their responsibility as a premium brand to ensure that all they sell have authenticity cards. But to my dismay, I was told that they can't mail my authenticity card coz they need to see my receipt! I told them why not check it in the system with my receipt number?! Still, they insisted that I drop by in their store and drive an hour from my hotel again! I was so frustrated, and can't do anything but drive back to get the authenticity card. For me, there's no sense having an authentic prada bag without it. When I arrived to the store, they just calmly told me that maybe one of their customers who checked the bag I bought have mistakenly misplaced the authenticity card. And when checked their stocks, the bag I bought was a last piece and can't give me an authenticity card. So, I said, I cant take a bag without an authenticity card. So, they offered that I just choose another bag with the same price to replace it. It's a good thing I found one that I like. If not, I would have settled to something that I dont like as much just because I can't have a refund. So, when you shop in Prada Livermore outlet, MAKE SURE to check the authenticity card is in your bag before leaving the store! They won't check it for you! read more

We went for a Men's wallet and Varinder was able to satisfied our need quickly. I am satisfied by the experience.

We had a great shopping experience at Prada today because of the salesman Varinder. He was polite, respectful, attentive, helpful and, most of all, not pushy at all. We had so many requests and he met them with a calm and timely manner. He was also very knowledgeable for the products in his sales area. He impressed my mom with his Chinese. Varinder was wonderful and we will definitely go back because of this pleasant experience! read more

Very good price! Went there twice in a week. Karen is very nice! I will shop here more often. Driving fom San Jose is totally worth it.

Excellent customer service by Shaba... Took the time to help me finding the bag that I was looking for and did outstanding follow up and notified me when the bag arrive. It took sometime before getting it. You just need to be patience dealing with outlet products cuz the dont know when and what the new shipment gonna be. Would come back next time.. read more

The staff of this store were all extremely helpful especially the store manager. We had a small issue with an exchange and he was quick to solve our problem. The variety within the store was reasonable and very well priced. I advise anyone passing through to give the store a visit. I am sure you will find something to your taste and budget. read more

It's nice that they limit the people who go inside the store. They have a good selection of products. I would definitely consider the outlet before going online or going to department stores. read more

I went shopping here for a wallet and a super handsome black dude helped me. He speaks perfect Chinese and he's super hot. Really good!

I had a great shopping experience at this store today. Varinder was the salesperson who helped me and he was terrific. He helped me find the perfect blazer and shirt, and gave me excellent advice on the size and cut of the items I tried on. Prada did not have a jacket in the size I was looking for so Varinder took my contact information and assured me he would call me if it comes in. Definitely a higher level of service than I expected to get at an outlet store. read more

Be careful guy they won't let you return to get your money back please be sure with your purchase! The return policy is horrible. Be carrrrrrrful read more

went today for a Christmas gift to me. yay! service was top notch and merchandise is of course gorgeous. purchased 2 bags (first prada's ever) and couldn't be happier. will be back now that i know this store exists read more

Good experience. The sales staff were wonderful! I am a no-fuss shopper, went in, got my purse, paid and out the door. One star off as I was looking for more selections but I can always come back. read more

Exceptional service every time we come here. We have bought a lot from here and keep coming back because of the good prices and really good customer service. read more

We got what we wanted.. Bought 8 pairs of flip flops & sandals.. Service was good by T.. Cashier was a chinese lady who was friendly with smiles.. Other sales associates also chatty and friendly. Overall experience was good. :)) Will visit again :)) read more

Worst experience! Do not buy from this store. Customer service is so bad. Product is great, but their service is so bad, that I'm converting to a different brand! read more

I went over there to buy a purse and the staff are very accomodating! Good customer service for me. The purse that i bought it was the last stock since I'm just vacationing over there and since that day was my flight day too i wasnt able to check the purse. When i'm home and I'm ready to use it i noticed theres a scuff on it its just a small though but still I'm not happy bout it coz its both side. All my Prada, Gucci and LV even it more than 3 years you cannot see any scuff. I retuned the purse and shipped it after few days. The Manager refunded me as well as the shipping. Thank you so much for the good customer service. The next time I will visit San Francisco i will definitely go back there and buy again. Thank you! read more

You expect a Prada bag to be made in Italy so when you are buying at what you think is a legitimate Prada store you don't think to ask. I brought my Prada bag home (the cost was still over $1,000) and noticed the inside tag says "made in India". I called the store and they informed me of their no return policy and said I should have asked. They said if the customer asks they will tell them but otherwise it is not brought up. There should be a disclaimer sign telling people these are NOT Prada bags made in Italy. VERY disappointed. read more

I frequent the outlets a few times per month as I commute to the Bay. I have made numerous contacts at many of the top designer stores however, Varinder from Prada has been the only one to follow up with me in regards to a specific product. I have been in the store 4 total times as of writing this review. The first time to look...2nd to actually buy but like my first time in I was not offered any help by any of the floor staff. In fact, I even listen to them talk amongst each other about the days sales performance...3rd I was determined to find out what size I wear in Prada so I could order from an online dealer but that's when I met Varinder. He was very upbeat and professional offering me assistance even when he was helping another couple showing he could multitask. Anyhow the experience resulted in him taking my info and explaining he would follow up with me once the product I wanted was available in my size. 48 hours later I received a call and it was Varinder following up as he said with my product on hand ready for my purchase. 4th times a charm as I purchased within about 2 hours of his call. Salute to you Varinder and thanks again for your service. Your coworkers could learn from you. Bless! read more

You can count on this store for good deals. If you ever go to this store, make sure you ask for help from Varinder. He's very patient with us when one of us really had hard time deciding which color to buy. He offer to check the warehouse to see if there is a new one without us asking. read more

The customer service in this store sucks! I had to get my bag serviced because of its stitching. Lady said its going to take 6-12 weeks for repair. Came in a few weeks after just to ask for an update and just because I was in the area too. Haven't finished talking, dismissed me right away and said its going to be about 12 weeks, we'll call you. I didnt make anything out of that at first, I was thinking maybe they're just busy, whatever. They called me after 6 weeks and I missed the call. I called them back and spoke to the same lady who was semi rude to me the last time. She doesnt have any idea why their number called me and again, insisted the 12 weeks time of repair and said they would call me. I was trying to explain that they called me just now so maybe there's an update atleast and from there she changed the tone of her voice to disrespectfully dismissive; insisting on that 12 weeks timeframe and callback. I had to call her out this time that I wasn't asking her a favor, that I am a customer who is entitled to proper customer service and that she was being disrespectful. I would never buy from this store again, and if Prada proves that this is their kind of customer service, then I dont mind letting go of Prada as one of my favorite brands. I am someone who rarely makes a review, but because of this unpleasant encounter, I had the energy to make this long review for everyone's reference. read more

My husband and I had an excellent experience shopping in this store. Unfortunately I didn't catch anyone's names. There was a super nice gal in the shoe department. She announced that a style was a very good price and she had many sizes in stock. I ended buying the pair she mentioned and another pair. The prices were much better than department stores in the area. Another male employee helped my husband and I find a good deal on a purse and wallet. The purse was a piece that recently arrived in the store and the wallet was a perfect match and fit. The employees couldn't have been more helpful and the store was really busy. Still they managed to give us personal attention and help us make good choice. read more

Varinder is a great person very helpful, attentive. My husband and I were shopping in Prada twice last few years and both times Varinder's help was essential. Thank you! read more

Varinder is such a nice guy here at Prada outlet store, he is extremely helpful and considerate to the customers. Strongly recommend.

Great customer service from Varinder, he's extremely helpful and kind. You will definitely leave with a smile on your face! Thanks Varinder!

If you are looking for a nice pair of Prada men's shoes, I suggest Prada outlet in Livermore. Ask for Varinder, who only works men's shoes. He is knowledgeable and very helpful without being pushy like many sales people are. I am happy with my new shoes. read more

I am really mixed about this one. I wanted to give a single star for this store but the sweet Asian lady at the cashier counter deserves more than a star. I took my brother and sister in law to this store as they were looking to replace one of those little black organizer pouches. The pouches are all on display at the cashier counter. It was a quiet weekday afternoon, and we were one of the only two customers in the store. My brother found the right size one on display but in the wrong color. So he approached the African American sales personnel (male) to see if the store has the one he found in black color. That guy looked at my brother and coldly told him everything that they had is on display, and strutted away in his employee-discounted shoes to chat with the other 5 or 6 sales persons that were standing around. Then the sweet Asian sales lady who witnessed my brother's encounter as she was just standing behind the cashier counter too came to the rescue. She offered to go to the back to check if the store had what my brother wanted; very quickly she returned with the item. I hate to stereotype here, the African American sales person probably hated the Asian lady sales person for making him look bad, but he lied and he totally is one of those "I work in a high end retail and therefore I am higher end than thou" bit**es. He should be fired. Kudos to the lady for going the extra mile. She is five star all the way. read more

Varinder is one of the sales people and he is very helpful and is great customer service. Been there many times and he's the best

I bought a pair of black leather pumps for $125 after taxes !! Retail was $650! I almost couldn't believe I was reading the tag right! I can't remember the associate's name but she was a very friendly, petite lady. I do agree that they are not initially very friendly, but they probably see thousands of people trying to by Prada for Micheal Kors prices..sorry not going to happen. Expect to pay a lot, but not as much as retail. Overall I was very pleased with my experience here and will definitely pop in next time I'm at the outlets to see if I can score another great deal. read more

Taliaferro Lee make my day! Thank you so much! He was so nice and helpful. Definitely going back!

Went to prada on Wednesday got help from the most loveliest employee I think her name was cristina she was real helpful and kind I cant wait for my next trip to prada to say hello again. Thanks for being a nice person Cristina read more

I don't go to this store as as much anymore because I moved jobs but I owe this review to the two awesome SA's of this store. I wish I knew their names, I know I'm horrible, especially because at this Prada store, it's like I'm walking into a mom and pop corner store whenever I come here when those two are working. For some reason, they remember who I am and they drop everything, just to assist me. I feel like a VIP, even if I've only purchased about 3 bags, a wallet and a pair of shoes in the course of 2-3 years. Either way, I guess I drop by too frequently to check out the merch. I dont buy every single time I go. But I digress, I think one guy's name is Michael the other one, not really sure. All I know one is African American and the other is Filipino. I'm tempted to call the store and ask. Lol! Ok, this may be the most scattered and useless review here. Well, hopefully not. read more

Kelly, and Karen are the sales consultants to look for! They are so kind and polite, and will make your shopping experience memorable - can't wait to return for more (even though We live on the Southeast Coast)! read more

Great customer, Varinder was a great help!!! Best associate, thanks for everything :)