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Livermore, CA

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Prada Outlet

3.8 (123 reviews)
Ultra High-EndOutlet Stores, Accessories
Open • 10:00 am - 8:00 pm

Prada Outlet Photos

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Ricca Cathrina E.

Always love the selection and the customer service! No trip to the outlets would be complete without hitting the favorites like Prada. My daughter and I had a fun quick day. Bring lots of water and snacks in case snack stands have long lines. Shop and want the steps!

Prada
Claire P.

I really LOVE this Prada okay! They have the best customer service ever ! SHOUT OUT TO one of the managers Mathew by the way. He is super helpful. What I really love about Prada is that you can go back in a certain amount of time and get things fixed ! My key chain needed to be repaired and they shipped it I guess back to the Prada corporate and got it fixed. That's really awesome because I got a key chain a while ago from Gucci and it broke and Gucci told me " Sorry ' can't fix it " So it's really awesome Prada has services that fix things and to top it off every time I go there ever one is so professional and so Nice! You guys are so awesome Really this 5 stars doesn't even do enough wish I could give you guys 10 you guys are so awesome thank you again .

Max C.

The main reason I came to the outlets today was because the hype of YSL. Unfortunately, their customer service wasn't on point. Finally our last stop was at Prada. Everyone that works at Prada was super kind, professional, and very polite. I felt very comfortable shopping inside Prada. I didn't felt judged at all, due to what I was wearing. They gave us space as well as great service. We ended up making a few purchases at Prada instead of YSL yesterday. Definitely going back to Prada soon.

Orly A.

Nice store with friendly staff. Selections are limited but worth visiting when you're in the area.

Grace L.

Just went in here today to purchase something.(8.24.19) Warning!!! This will be a long detailed review from a little disappointed customer. So bear with me. Ok I'll be honest, Gucci was my first choice but bec I wanted to save the best for last. So, I went in here first just to check if there's anything that that will catch my eyes..I got in right away coz there is no line. I walked around and I found 1 purse that caught my eyes. Tried it on, and I loved it. But I was torn bet. red and black since no one is helping me I just asked the older white lady who works obviously works there. So, she explained everything but when I'm going to asked something she went to the other customer (looks like she knows her) and she never came back. No big deal. Since I'm undecided. I left. But after I checked other stores and I kept thinking about the prada purse I went back again. This time with my husband and kids. I grabbed the purse that I really wanted, hold it, and look around more. My husband got a help from a guy worker there and he was assisted right away great! And me? Got nobody's help again. Looking at the workers they are really profiling you! So i went to the back and it was shoe section for ladies to check the sandals and then there I got help! Tried it on, and I liked it. They were helpful. I'm also an observer since my kids are young(11,10,7&1) So, this one younger asian lady walked to the shoe section(she was in the front section earlier)(maybe? Maybe to checked if everything is alright or if my kids or my youngest(will be maniacs touching everything). Honestly, they are all eyes on us.haha. funny right? I dunno if that's bec of my kids trying to touch everything or it's bec we are not paying yet since we are still shopping more. Then after I got purse, my husband's sandals, and my sandals, we went to the front and I was eyeing this little cute wallet so I got it too. Like I said, nobody is helping me, (except in the shoe sec) so, I kept calling this old asian lady to help me (bec she was just standing there) She did help but keep going to the new person who just came in. Basically she was back and forth. I was her costumer but she will go to the other one. Ofcourse I have to excuse myself everytime I have to call her. I'm no way a diva. Every one wants a GOOD CUSTOMER SERVICE TO A LUXURY store. Even though this is an outlet still, the prices of every single item here is expensive. So you expect a great service or at least good one. Yes! I got help bec. I asked for it. Usually, I really don't like to ask for help everytime I shop. I'd rather me call them than following me around. But this is different no total help unless you asked for it. Since we stayed longer in this store more people are coming in and bec I can see everything obviously the workers are following the new ones than us. * I know each associate works in different department it is obvious. You can even tell. Because they are just there in their designated place. Like I said in the shoe sec. The sale associate helped me all throughout.( read post properly) But not in the bag sec. Anyhow, I still purchased everything that's in my hand. 1 purse with a CHEAP dust bag that looked fake!(I had 2 purses from prada that I purchased here before and the other one online(saks) so I know what their dust bag looked like), 1 pair of sandals that has a cheap box too, and even 1 cute wallet. And 1 pair of my husbands sandals that has original box with all logos in it even the paper. (See attached pictures) Overall, I still love PRADA itself, the only downfall here is their CUSTOMER SERVICE!!!! Please! Treat people equally! Whether they will purchase or not!

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11 years ago

Great customer, Varinder was a great help!!! Best associate, thanks for everything :)

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13 years ago

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9 years ago

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Review Highlights - Prada Outlet

“Varinder is such a nice guy here at Prada outlet store, he is extremely helpful and considerate to the customers.”

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Prada Outlet - outlet_stores - Updated October 2026

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