On this day, 12/29/2017, I would give this Prada Outlet, Livermore, Ca. a negative star if it allows me. I tried to exchange an item that I bought 2 days ago & I got a stern "No" from I believe her name is REGGI (don't know how it spelled), I'm sure she is Filipina & I am Filipina. How sad is that? She told me that I purchased a discounted item. I was shocked because are not all their items discounted, thus, they are just an Outlet. She pursued to tell me that there was an additional discount on it. I did not know that, no one told me and they can't prove where the additional discount was reflected. At this point I was really disturbed & disappointed because I really do not like this handbag anymore, since we have to come back to the store for them to remove the security tag that they obviously forgot to take off. I just wanted a store credit or exchange it for a more pricey item. Anyway, she went to the back of the store, had my receipt with her and took a while before she came back with her Manager. I don't know what she told him but he told me the same thing, that I can't return it because it was final sale. I just wanted to know how do you know that an item is a final sale & he told me that I picked it up from a corner with that promo & that I was told by the cashier. First of all the item was brought to me by a Sales Associate while I was in the counter paying for my items, and while I said that is cute and tried it on, my husband impulsively said I'll buy that too. No one told us it's final sale. I did not even know how much I saved. Anyway, I challenged them to look at their surveillance camera to dispute everything they told me happened. In the end, the Manager who felt hostility from me probably tried to give me their customer service number, in which I asked him , what can they do for me. His reply was, they will be the one to determine if I would be issued a refund after investigation. In which my answer was, you guys give refunds? I did not know that. At this point, the Manager looked surprised and asked me, did you just want a store credit? I'm like omg, that's what I told her (Reggi) and she said "No". I'm aware that they do not give refunds, duh! I used to like that store because of the friendliness/knowledge of the other employees. Unfortunately I may have to use my credit at a different location. While I appreciated that the Manager did right by me, I could not excuse the behavior and accusatory action of the cashier. She even told me, where is the tag? She said, it was ripped. I told her, tell me who ripped the tag? Definitely not me. All my purchases did not have tags which was odd (is this a common practice?). read more