Warning: Potomac Taphouse is still on "soft opening" after about a month of being open. So take my review with a grain of salt, though that is the only reason this is two stars and not one.
We arrived, some confusion, ordered drinks (great beer list!), server disappeared. 20 minutes went by before he came back. There is more to this, but our drinks took about 30 minutes and looked nice.
Ordered food, no changes to standard menu items.
It took ~1hr for the food to come out. Burger was well done, and just fine in quality/taste, pre-made looking patty with nothing super interesting about it.
Ordered sweet potato fries as my side which came out soggy and not properly cooked (some still hard), mashed potatoes for others were less mash and more glue like. All sides were completely cold so we can only assume a kitchen timing issue.
Let the server know, with the understanding it was a soft opening so we were ok with the status as long as they are trying to make it better. He apologized and said the manager would give us a 25% discount. Staff issue and "problems in the kitchen" was the excuse.
Eventually someone else, we think the manager, came over to apologize and he threw the kitchen staff under the bus rather than taking personal responsibility. Gave us cards for a "50% discount" on a future meal which we thought was a good way to go.
Then it went off the rails, they showed up unanounced with new sides, which should have been awesome. Sweet potato fries arrived and they were properly cooked but completely unseasoned and not sweet. Mashed potatoes arrived, hot, but were more glue like than before. Inedible.
We were still "ok" with it though and would have given a decent review, but then we looked at the cards we were given, 10$ off 50, not 50%. Then got the bill and "the manager decided to change from 25% to 15%, sorry" is what the server said to us. If it was due to the sides being delivered, we were not informed and didn't know they were trying to re-fire them, changing after offer is not appropriate.
We explained that we were told something else. The server agreed, but said it was out of his hands. I let him know we would be documenting this and he shrugged.
There is more, including an accidental but hard to remove double charge and servers not paying attention to their customers/slow but thats ok for a soft opening (though I would say 1wk is normal, 1month is not). That being said, the miscommunication about the coupon, lack of ownership of the issues, and changing from 25% to 15% is not acceptable.
There are two bars in the same shopping center already, both with decent options. PT needs to define their own identity, service level, and cuisine *now* to survive if they don't have funding for 1-2 years of running to figure it all out. I hope they take this review in kind and improve, as there is room for another concept, but not a basic run of the mill bar with anything other than outstanding food. If so, we may return. As it stands we will not. read more