All those BAAAAD Reviews? Believe them! This owner/manager of this location has zero concept of Customer Service or Professionalism. Yes, the products are also WAY overpriced but one expects that from a shipping store that offers them as a convenience. As a small business owner, I used to come here daily as it was very close to our location - but the god-awful service finally got to be too much and now I will GLADLY spend extra time and fuel to go to another shipping store. I wish I could say the bad service was limited to just the owner, but sadly it seems to run in the family - the owner/managers wife and son are also incredibly rude and condescending. The only good service you might get here are from the non-family employees, IF they decide to stick around(the last good employee they had quit mid-shift) read more

I had to return an item through fedex and the company sent me a prepaid shipping label. Went to this location and everything was fine until I asked for a receipt. The man said a receipt would cost 50 cents. The company I was returning the item to specifically stated to get a receipt. Luckily my husband who was in the car had the 50 cents. I would never use this location again and I wouldn't recommend it. read more

Never going back to this place the workers are very rude and told me they couldn't help me because they were "busy"

They have a postal service, that you can pay $1 and they drop off (or have your items picked up) for USPS. Well I dropped off my bag, with a label, paid my fee and off I went. When I track my package, it still states that the label was created, no movement. I call them, they said they don't have anything left to drop off, it's now past 30 days since I dropped it off and the tracking remains the same. I called USPS and asked what I could do, they said Postal Annex can "receive" it and then usps can take accountability. I didn't realize they didn't accept possession and it makes me question what happened to my items. It was a return so I'm out that money too. Anyway, my stuff is "lost" .. read more

The older gentleman who works here is very rude and cold. He treated me and the rest of the customers present very rudely. He even shut someone up in mid sentence, ignored him and moved to the next customer. I was very disappointed with this experience and will make sure to never come back to this postal annex again. read more

I dropped off package and they said I had to pay $.50 for receipt. I didn't bring my wallet since I was just dropping off. So he refused to give me a receipt. I should've asked for the package back but he walked away so fast when I said I didn't have a way to pay. Well my package never made it and since I don't have a receipt there's nothing I can do. The package had 2 pairs of shoes, over $100 I was supposed to get reimbursed. I will never go here again. I live in Lemon Grive and like to support local business, but I hope this place closes or gets new owners. read more

I went to the store yesterday to do an Amazon return. The rude man behind the counter tried to charge me one dollar for a strip of tape to attach the label to the Amazon package . Then he tried to charge me for a bag to put the Amazon package into.I told him that it was an Amazon return and there's no charge. He stated Amazon does not own his shop. I had a few choice words for him. I took my package and left. I will never do business there again. And no one else should either. With that attitude, he shouldn't be allowed to conduct business in our neighborhood. read more

OMG! The rudest man works here, maybe the owner. They get a fee for taking Amazon returns, I took an Amazon return to this store, it needed one piece of tape to tape it back up, Kohl's never ask me to tape up the box, anyway, he said he could not take it unless he charges me fifty cents for a piece of tape. He was so rude and disgusting. I will never go there again. I forgot my phone at home and all my debit and credit cards are in my phone wallet, so I did not have fifty cents. I will take it elsewhere. Disgusting customer service. read more

My first time at this location, I was dropping off a UPS package and decided to go here as it is closer to my home than the local UPS Store. I asked for a receipt and was told it would cost me .50 cents. I left without a receipt, but after thinking about it went back and told them I thought that charging for a receipt seemed kinda "shady" ( and it's illegal in the state of California), to which I was told if I thought they were shady, I should take my business elsewhere. I eventually got my receipt and did NOT pay the .50 cents, but what a way to treat (the son was especially disrespectful) potential new customers. DO NOT spend your hard-earned money at this establishment; go somewhere else where you will be given the respect you deserve. read more

DO NOT USE THIS BUSINESS!!!!!!!!!!!!!!! I was charged $69.99 to overnight some documents on 9/27/21. On 9/29/21 the documents were still not there. I logged in with the tracking number and they are being sent back to me with no explanation as to why. I went to the Postal Annex and they said "To Bad". No fefund or evan a discount. DO NOT USE THIS BUSINESS!!!!!!!!!!!!!!! They dont care about the customer only how much money they can get from you. DO NOT USE THIS BUSINESS!!!!!!!!!!!!!!! read more

Don't be like me, check the reviews before using this location. It's not an exaggeration, avoid this location at all costs. I felt cheated leaving my box on the floor, in front of the counter, with no receipt proving I left the package here. Never again, and I advise you to do the same thing. Fingers crossed my package even makes it to its destination. One shouldn't feel that way 1 minute after walking out of this business. read more

I never really had an issue with this location until recently. I read through some of the comments and my experiences are validated through other post. They wanted to charge me $1 to drop off USPS prelabeled package. Its the Postal Annex. USPS goes there daily to bring their mail, why are you charging a fee for this. In other visits I was still charged for poor prints. Other places dont make you pay for that, but they do. I agree there are other locations with beyter service. read more

So I walked into this Postal Annex for the first time today. I needed 6 pages of an email printed. I asked the Middle Eastern owner/customer service how much it was, and he said $3.99. I responded OK, so he printed, and when I inquired how much for extra copies he said .25 cents per page. At that price, I concluded I didn't need any further copies. He became enraged and snatched the copies out of my hand I was holding, which were $3.99. I asked why would you snatch the copies out of my hand? He stated that I do not tell him what I intend to pay for. So he was upset because I didn't order more copies that weren't even printed. I had just asked him how much it would cost for more copies in case I needed them. I had to beg and ask why I couldn't buy what I came to get. He told me to go back to my country Mexico. Now I am born and raised in the US. He started arguing with me in front of other customers. So he irritated me and I told him to go back to his country as well. He was so disrespectful now I see why his YELP rating is so bad. You just don't treat customers like that, and we aren't obligated to buy more copies unless he had already printed more out, which was not the case. DO NOT SOLICIT THIS BUSINESS!!! We need to picket this business look at these reviews. This store needs to be shut down. read more

DO NOT GO HERE TO SHIP ANYTHING!!! MEHUL IS A SCAMMER AND HE WILL RIP YOU OFF!! We sent a package literally 10 mins ago. My 18 year old girlfriend just went to send a package and he pressured her knowing she was young and naive and did NOT tell her how much the package is going to be and pressured her into paying an absurd amount of money and we tried to get it back. Mind you it has been 10 mins and he said the package is already gone. He is scum of the earth. TAKE YOUR BUSINESS ELSEWHERE! Don't trust this scummy business!!! read more

I'e mailed out a few pa slaves from this store before. So on 10/28/2020 I went to ship a statue of St. Anthony that stands approx. 3 feet tall. I informed the older male clerk that it was a religious statue. I had wrapped the statue with foam padding of my own. The older clerk advised for me to let him wrap it with more bubble wrap on top of what I had and to add peanuts to the packaging to give it more cushion. Shipping and packaging was $120. He assured me he would take extra to package the item since it was a religious statue. I felt confident leaving that he would take care of the package. This morning, the recipient informed me that the statue arrived broken. The head of the statue literally broke off!! am utterly upset because the store did not do what it promised. I would steer clear of this establishment. I will never come back to this store again. read more

PostalAnnex - Notaries Near Me - Lemon Grove, California

Super fast!! Super friendly!! Came in for a live scan and got it done in less than 15 minutes!! Highly recommend

Will charge for what is supposed to be free returns... You have to go to an actual UPS/USPS affiliated location. Rude and will rip you off!

Deeply rude, went there for a live scan and the manager/owner cussed at me for no reason and didn't help. Don't waste your time here. This isn't a place who accepts just any customers . They are very picky chooser on who they want to serve. read more

Rude person, no manners over the phone. Can't even say bye before hanging up. When I got there I was doing an amazon return and said you can't turn it in like that, you need a box. I know is not UPS but at least he can say about selling me a freaking box. Never again going there. read more

Ugh, I dropped a package off to be mailed to Wisconsin and the FedEx driver just delivered it to MY HOME, No More Postal Annex!

Excellent services , great customer services Very friendly . They offer notary services !!! read more

Always get a receipt from them or do not drop off your stuff here. This establishment has no real way to keep your packages safe. They will claim FedEx will pick up your package and have no proof. When you ask for some help with finding the package they lost, all you will receive is defensiveness and unwillingness to help. I will no longer be supporting this establishment. read more

I'm only giving it 1 star because is the lowest I can go. I will never use this place again. Extremely expensive and RUDE!!!

Horrible, rude, unprofessional, nasty, unkind!!!! The man that works there, assuming he's the owner, is an extremely unhappy person. I will NEVER NEVER NEVER walk into this place of business again. Not only was he extraordinarly rude about shipping a prepaid package, when asked if he could hlep me with a box ...... she schrugged his shoulders, put his hands in the air and said "I can't do that". Lived in the lemon grove community for 30 years, and we do not need people or businesses in our community like this, or to represent us. We are looking for positive community builders that actually want to be here and make LG a better place to live. read more

I usually use the post office for mailing but decided to use this place to mail a package. I went in and there were about 4 people when I got in the door. I waiting my turn and the older gentleman behind the counter was zipping back and forth down the counter. He took my package information and stated the cost to mail the package. It was a lot higher than the post office but it was convenient. I paid and received the tracking slip then asked for my receipt. My receipt listed 2 line item charges and I politely asked what the second charge was for and he took the receipt and said it was a mistake. He then produced a receipt that said Misc Mail and the same price I had paid. I asked why the totals on both reciepts, was the same. He became angry and took my package out of the mail and removed the packing label. Tossed it on the counter in front of me and gave me my money back. I asked what he was doing and he said to go mail my package somewhere else cause I was yelling at him and he didnt have to take it. I stated no, I was asking whey the receipt was same price but different line items and no taxes on generic receipt. he told me to leave and I left and went to the local Post Office. Package was half the cost and got a real receipt. I am disappointed in the service and it is looking like some cash reporting issues if they are giving out generic receipts and punching in the total without any taxes if you pay with cash. Dont use this place. It is terrible. If it has new management then they need to talk to this person and get also review their cash ledgers cause either the business is up to no good or this employee is committing possible fraud/theft. read more

Literally rudest experience I have ever had with a postal worker. I never write negative reviews but the sheer rudeness I both witnessed and experience was SHOCKING. Walked in, saw two workers, one friendly employee and rude employee, Mehul or whatever. Waited in line quietly and witnessed Mehul yelling at a customer and PRAYED that I would get helped by the friendlier employee. Unfortunately, I got helped by the rude employee and even after trying to be polite and compliant. I got snapped at several times for not understanding what he was telling me and for asking for clarification on what the instructions on what to do for my live scan. And don't get me wrong, there are bad days but good people won't take it out on customers and people asking for services? Secondly, instead of asking me to politely take out forms or step behind the counter for my live scan, he would berate me for not automatically knowing what to do AND he kept being rude to the Certifix live scan operator over the phone. Like make it make sense. To make matters worse, he kept putting my information down wrong and needed to be corrected several times(IN WHICH HE GOT ANGRY AT ME FOR CORRECTING HIM ON MY BIRTHDATE, HUH?) If you don't like your job and can't do it correctly, don't work around people. read more

They do a good job getting your packages out. They have all the need supplies to send a package. The staff is friendly the service is a little slow and it feels crowded inside with the various packaging needs. The couple of times I have gone here they were helpful but a little pricey. read more

$9 to send a 10 oz package media mail. That's less than 6 at USPS. Dont waste your time

Very poor customer service. They try to sell you the most expensive shipping methods first and do not share your options with you as far as price points unless you ask them. I have used them for both shipping as well as faxing they always seem to behave as though they're being interrupted from a break. I've gone in when there's other customers and I've gone in when there's no one there and regardless of the situation it's just a total lack of customer service. From now on I will drive a little further how to use a company I feel more confident with and gives better customer service. read more

Other reviewers have given poor reviews to this business....but I thought, despite this, since I was only using it for basic mail services, it should be fine. I did not have any fancy mailing requests, no crazy packaging needs....BASIC/STANDARD mail needs. I am moving my mail services to another place, even though my mailbox still has time left remaining from my initial rental agreement. First, this is not a clean, organized or a well structured place. There is crap everywhere....nick-nacks, kitchy shit everywhere, nearly everything is dusty, piles of boxes, bubble wrap. The floor has stuff stacked everywhere, in piles, stuff leaning against the wall - it looks like the beginnings of a hoarders episode. Other people's personal mail and packages are laying everywhere...I can't believe there hasn't been theft of other people's stuff. Someone who was less concerned with following the letter of the law could steal other people's packages, likely without anyone noticing. They do not have a consistent system for alerting their customers of packages. They have no way of knowing how many packages you have received, they just look around the general vicinity, to see if they can "Eye Spy" your PMB number on the boxes..and hand you what they can find. They dont know if you received one or seven packages...if they only see three of them...then you'll only get those three. Note: They scrawl your mailbox number all over your box and across the front of your address label on the package and leave all the packages on the counter and all over the floor - see the above paragraph about theft/security. Also - some online retailers can't process PMB #'s (this PMB number is essentially your PO Box #) and your online submission will get kicked back. You do not get a PO Box number/address, I assume because its not an official PO Box location... I will gladly pay another fee to get my mail and packages delivered to a more secure and professional place. I highly recommend that you NOT do any business here. read more

Came in to use the notary services and the service was fast and great. They offer almost every service for mailing, as well as passport photos. I'll definitely be a returning customer. read more

Great place to have stuff mailed out, and all kinds of services. They are friendly and helpful. I went in to get some papers notarized. The guy was pretty quick with the notarizing, knowledgeable with what had to be filled out. They are sometimes busy with customers, so a little patience comes in handy. But definitely the place to go for great help and getting the job done. read more

Do we have to put any stars? This Postal Annex store is the worst in customer service. Went in there today to let them know their clerk wrote down the wrong account number, which caused unnecessary effort and stress on both myself and my client, and all the harried owner could muster is "next time you write it down." He then gave a careless "sorry" as he walked off. The average of 1 star for 12 reviews can't be wrong. read more

So I arrive with a prepaid package for USPS and the clerk wanted a dollar for holding there until the post office picked it up. I reported it to USPS and they said it is illegal as USPS pays them a luxury fee to conduct business for USPS. read more

These folks get one star from me, for changing a quote they gave me. I got a price to fax some documents, I guess they realized $10.99 was to low so they decided to change it to $19.99. You folks need to keep your word. Will never be back, will go to UPS or Office Depot. Trust me make the longer drive elsewhere. Unprofessional. Enough said. read more

11 am on a weekday and the store is closed. No hours posted. No note in the window. No nothing except 6 people standing outside with packages to mail. Don't waste your time coming here. The guy finally shows up to open. He charges $0.69 for one stamp. Tells me it's $0.59 plus $0.10 convenience charge. Can't wait to report this bozo to the USPS. Mail fraud will get you a few in Club Fed and a new boyfriend named Bubba. read more

If I could give less than one star I would do so. Besides charging 35 cents a page for black and white copies, they have rude employees and they misrepresent themselves. the following is an email that I sent their management! I was in your Postal Annex Location on July 9th at approximately 10 am. My purpose was to send AT and T equipment back to the company. The worker behind the counter, an East Indian man, informed me that I needed a label to send the equipment, this despite my informing him that the representative from AT and T and the AT and T mobile app, as well as the AT and T website informed me that no label was needed - I just had to provide my account number to the Fed Ex or UPS agent. What followed was over an hour of me at the counter or in my car having failed communication with AT and T because each representative insisted I did not need a label. I finally got a representative to provide a label but it was for the US post office and this same counter person refused to take it. I argued with this man that if this Postal Annex is representing itself as Fed Ex and UPS location, as is posted in twelve inch letters on your front window, then the equipment should be taken without a label as AT and T recommended. He very rudely insisted that he didn't have to because "they were lying" and he didn't have to believe it or do it. This is absolutely ludicrous! I have provided a link to the AT and T website stating the policy. Please make your workers aware if you are listing yourself as an affiliate of Fed Ex and UPS. https://www.att.com/media/att/2012/support/pdf/att121140829-2_wireless_gateway_swap_3800_to_3801_without_voice.pdf When I finally took the equipment to a Fed Ex outlet, it took less than 10 minutes from when I walked in their door to me leaving with the below receipt showing that the equipment was on its way back to AT and T. The service that I received at your Postal Annex was deplorable! I will let my fellow Lemon Grove residents know about it. In fact, I intend to post this letter on the Next Door Lemon Grove website and I hope that it negatively impacts your business because no one deserves the poor customer service I got at Postal Annex today! As I said, what should have taken 10 minutes took over an hour of wasted time with no resolution and a lot of aggravation! read more

Ok, now I see the 67 reviews on here average 2 stars. So the complete rudeness of the manager/owner should have been expected. I walked in and saw him eating lunch. So i was polite enough and said "go ahead and eat. "But I said i need my Irish passport renewed which means you need to sign back of my photos. He argued that i must sign it. I showed him the directions which explained the notary must sign the pics. The Consulate directions state that some CA notaries believe it is illegal to sign the form but it is not. So he came back and said read it that is illegal. He said I am not doing it. But he was really rude. He wasted 15 minutes of my time and he stated that I didnt read it properly. I have been an attorney since 1989. So i said ok, you should not have told me you could sign it. Then I called to tell him how rude he was. He claimed I threatened him to get him to sign the photos. It is really disturbing to go into a store , the owner/manager says can help you, and instead of saying I am sorry i cannot do it, he claims you threatened him which is a crime. It was so crazyt!! Something wrong in that place STAY AWAY!! That is my advice. read more

Just avoid if you can. I sent a package overseas through postalannex over 30 days ago and it's being held in customs for dues. I called this store wondering why a pair of pants would be held up in customs and why he didn't let me know I would have to pay duties which cannot be paid in store anyways. He basically told me I'm SOL and try to call usps. Ive shipped items to the same location twice with no problem through DHL and usps. They also overcharged me read more

This place is a complete ripoff. The two employees are cool. The owner, in short, is just pathetic. The guy printed off my label and spelled Medicine and Professional wrong. He tried to pen and ink change it. Umm no! After 4 mistakes on his part, he became frustrated and gave me my package back and I left. The place stinks and I will be calling the BBB. Wish I could give 0 stars. read more