We had pool city redo our pool in 2015 new liner, stairs, concrete around the pool. It was $$$ but It came out beautiful. The problem started when we had our pool sand changed in 2020 by pool city. There was a problem with the water being cloudy. They told me to wait until the lines clear itself out. Now fast forward a year later. We called the service manager to schedule an appointment to change to salt water. The guys never showed up until the next week at 6pm. They did a horrible job the plumbing was hanging off the filter. I called " the service manager" who does not call anyone back.The owner came out and had it fixed but the water was still cloudy. Called Again and again no call back I finally drove to the store and spoke to the owner he tried to give me all these reasons it could be cloudy. I also told him how upset his service manager does not call back, his response was he told her not to call any new or emergency clients which I was neither of those.He then said he would come out in two days. Never called or showed up! Very upsetting that customers get treated like this. I am not a person who gives bad reviews but when you pay $$ you expect good service. read more

Horrible, no communication. They lie about items being on back order. The never came and inspected pool once it's completed. I have basically begged for them to come and fix some liner issues, they fixed one area, will not answer my emails. They destroyed my pavers. Only gave us an orientation and maintenance kit after repeatedly emailing requesting such. Now they will not close our pool, they are basically holding our pool cover and closing hostage over $125 dollars, when I have email proof it was paid in full months ago!!! they sent a new bill that states new contract with a balance due of $125. I have contacted an attorney over this company. Do not use them!!! I have proof of everything and I guess will be settling this with the courts, as my pool is still opened. read more

We have had the best experience with Pool City and Sergio! We put our pool in in the fall, he walked us through everything. Our pool was put in and closed with only the concrete to be finished in the Spring. Anytime I had a question I could email Sergio or Jen and 90% of the time Sergio would show up at our house to resolve whatever worry we had. He really made us feel like his only client. Fast forward to Spring our pool was opened and Sergio's prices for concrete were more than reasonable. We were able to afford more than we had originally planned. I cannot say enough how stress-free this was. Sergio showed up EVERYTIME the next phase of the pool was to be complete. He never let something happen without coming to make sure it was done right. We are in Bayville if anyone wants to come check out our pool when they are considering Pool City. read more

Pool City - Almost ready for concrete - Pool Cleaners Near Me - Toms River, New Jersey

Don't even waste your time contacting this company. The owner Sergio came to our home to discuss installing an inground pool. He spoke with us for 40 minutes about his company, installation process, package options, etc. He took a copy of our property survey & said he would go to the town himself and determine what our options were because we're on a corner lot and then he'd email us a couple quotes. Two weeks went by & we didn't hear anything, so I emailed him and said we were still interested in getting a quote from him. This was now over a week ago I sent the email, over 3 weeks ago since he came to our home. Absolute waste of time. There is zero understanding of customer service or communication at this company. read more

Incorrect pool opening, failure to properly turn on pool system...never communicated nor sent a detailed scope of work. Charged my credit card for services not rendered without my authorization. Back office creates false documentation without my signature or consent. Owner does not take responsibility. See yelp reviews which reinforce this poor institutions lack of integrity and service. Filed a dispute with American Express, will also contact BBB and explore a legal remedy due to additional costs and loss of use. Unacceptable company. read more

you are better off riding down the road and throwing your money out the window,they are the worst,installer "PETE" rip me off bad 4 years ago and my NEW liner still is not the right size after he said he took the liner back and got it corrected and brought the same one back,piss poor work,don't be fooled by them and they change locations too! BEWARE! read more