I feel like most people only write reviews to complain...and every time we go to the brick location…read morethey are always honest and never try to oversell. Once we talked to them about different filters and was told I'll sell you any filter you want but this one is the best (& it was cheaper than the one we were inquiring about). We've been going here for over 5 years and always get help and employees always courteous. Sold us our pool, all our supplies every year and we're soon about to buy a hot tub from them.

Have had the pool 10 years and replaced the liner 4 times. The most recent liner purchased from at…read morehome recreation summer 2025 comes with 25 year warranty and already had holes but we didn't see them. Complained but they refused warranty and stated the manufacturer would only replace if tear was in the seam. Opened pool 2026 and 3 pin holes found on side of pool. At home doesn't stand by their warranty.

If you want a company who sells quality hot tubs and more importantly has outstanding customer…read moreservice, LBI Hot Springs is the place to go. I have had my tub for 3 years, and whenever I have a question, they are always very helpful and answer it with a smile. When they need to make a service call, they always come when expected. Jack and his team in Shipbottom and Point Pleasant are great to deal with. You won't regret doing business with them.

I am so pleased with my hot tub buying experience using LBI Hot Springs! Amy gave me all the…read moreinformation I needed and walked me through the entire procedure. She is knowledgable, efficient and kind! The owner, Jack came to my property and suggested the right location to place the hot tub. He was super helpful. It was evident that he truly cared about our backyard project! Jack, his son, Jack Jr. and Brian came the day of installation. It went so smoothly. After installation, Brian came back and gave a tutorial on how to use the hot tub. Everyone involved from LBI Hot Springs was professional, meticulous and caring! Needless to say, my family and I are enjoying our hot tub immensely! Beyond happy!

Love the hot tub I purchased from them last year. I needed chemicals during COVID and they…read moredelivered them to my porch free of charge. I went in last week to purchase more chemicals and the service in the store is excellent. I highly recommend this store.

Stay clear of Hot Tub Central In Toms River and Oakhurst, NJ. They do not honor their word even…read morewhen in writing. They refused to communicate with me even after I tried to communicate with both in writing and by phone. They used the flimsy excuse that they were "busy". Very Unprofessional in their sales approach. Do yourself a favor and shop at another Hot Tub store and be sure to not work with a salesperson named Liz.

Scott's pool store goes above and beyond in customer service. There was a mistake made with a piece…read moreof equipment I brought in to be fixed and the owner took responsibility and replaced it free of charge. This is the proper way to do business, I highly recommend Scott's.

I was selling a home with a pool that had not been opened in over a year. I had to get the pool up…read moreand running so prospective home buyers could see it. We opened the pool and of course it resembled a Louisiana swamp. Max and his crew at Scott's could not have been more helpful in getting that pool in pristine condition within days, absolutely amazing! Max and the crew at Scott's are THE BEST!!! Their level of care and professionalism is unmatched!

I've been a customer for 20 years. I am certain the one-star reviews here are isolated incidents…read more These folks make good on anything that needs correcting, and their pricing is very good.

The worst run company ever! I would stay far away…read more.. There are so many other Pool companies that are Accommodating to your needs! Run professionally... The bunch of woman that run This company are moody, rude, Unprofessional...the technicians Do not have a clue.. This is a family run business. My guess is..that is why the Employees still have a job! They are all about the money in Your pocket.. Not about the Service you should be receiving From a over priced pool company That is run very poorly... If I could give 0 stars I would!

He is a total thief. He put in a 3 hp insteadof the required 5hp on a motor last year.He came back…read moreto repair the second motor and I noticed he was using a 3 hp. I then checked and saw he replaced my other 5 hp with a 3 hp. He said he would come back with the correct motor. He actaully came back without my authorization and stole the 3 hp he had put previuosly installed He kept my money and will not respond to our phone calls. Stay away from this sleezy repair guy. Taking him to small claims court to sue for the cost of two new motors.

From the owner: The Spa Doctor Plus "The Water & Repair Experts" Your single source for creating a beautiful…read more patio retreat. We offer the very best selection in hot tubs, swim spas and pools. Our team can help you transform your backyard, patio or deck into an everyday place to relax or into a focal point for parties and family gatherings. For the summerizing, winterizing or pump replacement of your swimming pool. When you need a hot tub repair service call on Spa Doctor Plus, because for many years we have offered pool service and repairs including Spa Repair, Jacuzzi Service and much more. We strive to offer our great services at a price that's easily affordable. Our experience technicians will get the job done for you. Our services include spa repair and maintenance, hot tube repair, parts motor, Jacuzzi, heaters, pool and spa supplies, gazebos, spa parts, pool parts, barbecue outdoor furniture, outdoor toys, outdoor lighting waterfalls, solar heaters, gas heaters, patio construct

We recently had our pool installed and could not be happier with the work Specialized Pools has…read moredone. The company was reliable and answered any and all questions we had during the building process. Everything went as promised and there were no surprises mid-project. We'll definitely be giving Specialized Pools a call for pool service!

From the owner: Design, Engineer and Build custom Pools, Spas and water featuresread more

I cannot recommend Char-Nel Pools enough. They are a family-run business and really strive to do…read moretheir best. Their prices are fair and reasonable and they send out qualified staff to open and close the pools. We had trouble with our salt-water cell and they ordered the part and returned to install it without us calling to remind them it needed to be done. A few years ago I told the company we were using that I wasn't happy with the pressure from the jets and they just ignored me. Our Char-Nel guy spent 20 minutes figuring out how to get better pressure for us and recommended how to keep the flow strong. It's great now! I have used many local pool companies over the years and I feel like it is usually a run-around to get anything done, but that is not the case with Char-Nel. If I leave a message they actually call you back! I find the ladies to be sweet and their products and service to be great. They have been my pool company for a few years now and I am thrilled to have a reliable honest company that is well-qualified to take care of our pool.

Stay far away from these people especially if you have a seasonal residence and are not on premises…read moreto stay on top of them. uncommunicative , unorganized, and unapologetically rude. The workers are nice, its a shame how badly run this place is.

In a time when service is "get it done as quickly as possible" it was refreshing to find someone in…read morefor the long haul. Bill and Pamela were great. We were new to the area and unfamiliar with the pool. They took the time to teach us and answered all questions we had. They have now closed and opened our pool and we won't use anyone else.

I could not be happier with my pool liner replacement. Bill and his crew were punctual, kind and…read morethe work was done as advertised. My wife and I are extremely happy with his service and will continue to use him for future projects.

I want to thank everyone at Off Shore pools for your wonderful customer service and all your help…read morebuilding our beautiful pool. We have enjoyed it all summer! I was always more a beach person going to the beach almost very weekend in the summer but this summer with our resort like backyard and beautiful pool I only went a few times ! Our entire experience with off shore was a pleasure. From our consultation with Mike - our start date they came exactly when promised. It was a pleasure working with Matt who came back in the Spring and worked closely with us to create our dream patio. Everything was on schedule for us to have our pool ready before Memorial Day and they delivered ! I highly recommend this family owned business they will come and create your perfect pool. Thank you to everyone at off shore pools for creating our backyard oasis

I said I would never use them again and I did. They opened my pool and left it dirty. They told me…read moreto use a bush to clean up the dirt. They told me to back wash it and I could not turn the handle. They never tested the water. I called them about it and they never called back. I bought a pool robot at the store and I lost the power source. I asked them if they could order me one and they never did. I do not know how they are in business with their attitude. They do not care about their customers. I have now contacted a different pool company to clean my pool. no rating