Excellent customer service. As a first time pool owner and closer I had no idea where to start. Rob…read moreP took his time explaining procedures and products and was a great help. Thank u!

I Brought my pool cleaner in for service the end of July 2019. (Noting: I purchased at Leslies a…read morefew years back). The manager Val said she would take a look at it. I kept stopping in to find out if the cleaner had been looked at. Every time I stopped in an employee stated that the manager would reach out to me and give you a call. I never heard back from Val and I stopped in today (Sept 28) to pick up my pool cleaner. It was never looked at in almost 8 weeks and I never received a call. The employee working stated that they haven't heard from Val in weeks and that she may have left the company due to illness. As a part of good customer service, wouldn't another manager or employee at least try to give me a courtesy call or other option for having my pool cleaner serviced in lieu of it taking up space in the back room for weeks unattended? Shame on the store management for the poor customer service. I would like a response from the district manager.

The pool and spa doctor is on life support. At one time, these guys were the best in the area. This…read moregave them false confidence. They don't need your business. They will only speak to you via email now. Even then, they don't get back to you. We had a big problem with our pool, which had been service by them in the past. We were existing customers. Despite multiple emails and phone calls, no one got back to us. Three months later, they finally sent us estimate. Thanks but no thanks. When we needed them, they didn't deliver. Don't let these people waste your time. We ended up with Midstate Pool Liners. They were outstanding!

This place is outstanding when it comes to anything pool related. The staff in the store and the…read morepool crews on the road can answer and fix most any issue. I had a heater issue as well as an electrical issue and in short order it was diagnosed and fixed the first time. Service couldn't be any better.

Hands down the best pool company I have ever worked with. Needed to have my pool closed on my…read morevacant home and luckily I found Trinity. How refreshing to deal with an honest company in a field where there are so many rip-off artists and bandits. They charged me the best price I ever paid to have my pool closed and I know it was done correctly. Thank you again Catherine and Pierre, and best of luck in your future endeavors!!

Had a pool heater and salt generator added for our pool. Paid Trinity $7000.00 and they have…read morefinished installing gas line for heater. Have called, emailed and no reply.

I needed a Pressure test done on My pool plumbing and no one would help. I explained it was either…read moreMy skimmer or the suction line may be the culprit. I was quoted 800 and this would be APPLIED TO ANY REPAIRS. They came the next day tested My lines no issue, the skimmer found to have a small leak. less than an hour here charged 948.70 Now I am being told the repair would cost even More. The money I wasted 948.70 will not be applied to the repair. they are here to help people. I have never seen anyone charge almost a grand for an hour. and then want to charge ME even More after I already OVER PAID. I am very disappointed in the scam played on me I hope the Money was worth it. I Hope Karma Finds you well. It says it should cost between 200 and 500 to pinpoint leak with pressure testing. I hope People read this before wasting your Hard-earned Money Here! They think people are Naive and can't see what they are doing but hey they got My money so Jokes on Me this time. I HOPE NOONE ELSE GETS RIPPED OFF BY THESE GUYS!!!!!!!

Always a pleasure working with this Husband and Wife duo. Ray has a smile on his face no matter how…read morelong his day seems to have been. Charlene handles all the communication with clients and she's always on top of things. Been a client with them for 4 years now, and have never even considered a change.

There are no words that I can use to express how happy I am with my new pool! It has been a…read morecomplete pleasure and actual honor to work with Chris and Sam on this project! Professional, timely, never promised anything other than what they could deliver and boy did they deliver! I can't recommend them enough! Every member of their team and every contractor for every part of the process was fantastic, their biggest goal is to make the customer happy and deliver an amazing product! Christened it today!

One of the best pool services in the area. The are friendly, professional and my pool looks…read morereally wonderful. Terrific, service-oriented and responsive! Nigel, Jeff, Mike, Shack, Alex and Noel are highly skilled.

Mike was contracted to replace the multiport valve on the sand filter, he gave an an estimate and…read moretold me to pick the part up, when he scheduled to come out on a Friday he no showed and no called, on Monday he said he would come on Tuesday no explanation or apology for not showing up as scheduled. He replaced the multiport got his money and left never telling me that the part was defective and didn't backwash or rinse? So I called and emailed and said you have to make this right, then I'm told it's defective and I need to return it. I call the company that made the part and they called Mike and told them to replace it. They scheduled to come out that following Friday and I confirmed that they would be there on Thursday. Again he failed to call or show up as scheduled, I hired another company to come out and look at the multiport and that's when it was found that the port wasn't defective it was installed improperly the return was were the intake should have been, needless to say I would not recommend them.

I don't know who answers the phone and sets up service. But she is by far the rudest most unhelpful…read moreperson I have ever had to speak to. When you call she will constantly audibly sigh like you're wasting her time.

owners are very unkind and unfair to staff members, very strong bias in the work environment, poor…read moreservice and communication from this company.

So pleased with Ricky and his workers! They did an excellent job on our new pool liner! Ricky is…read moresuper responsive and very hands on with every aspect of the pool!

Ricky Revel saved the day for me back in December, after I was left in the lurch by another pool…read moreservice. I had been waiting weeks for this other company to come and close my pool, including installing new anchors for my pool cover. I called Ricky and he came to my home that same day. He spent the next 3 days re- cleaning the water and draining the filtration system, which supposedly had been done by the previous pool service, but it was still filthy. After the water was completely clean, Ricky expertly installed the anchors into the new pavers I had put in around the pool. Then he closed and covered my pool. He was very professional, reasonably priced, and did an excellent job. I highly recommend Warrior Pools!

Well, Jersey's Outdoor Living's Bailey has my liner (supposedly). He received it - rather than…read morehave it sent to me directly. Yes, it is paid for in full. He promised he would install when it finally came in. Couldn't confirm he really got it, and he has not answered any of my messages. All I want is my paid for liner installed... and I will gladly confirm it's been done. Horrible customer service. Horrible communication. Horrible business practices. Ponzi scheme for sure.

Worst customer service ever. Ordered liner in DECEMBER, still don't have. Shipped but cannot supply…read moretracking info. Note: AMAZON even gives tracking info on a $2.00 item. Cut the bull. Get us our liner that is paid for. Avoid this scam artist AT ALL COSTS!!!!!

I've had a slow pool leak for about 3 years originating from 1 of my 2 pool lights. I became an…read moreexpert with the simple pool "bucket test" to track my water loss over the years. I "fixed" it each year with globs of "underwater epoxies, silicon, etc." but this year I lost about 3/4" per day and try as I may could not find any additional leaks. It was time to bring in the pros Samantha and her husband Ed. The pool was thoroughly investigated via sonar and dye testing and they found the culprit-my other pool light!! Ed repaired it as well as my other messy pool light fix with a neat and patient application of a special epoxy. I performed the bucket test again and my leak is gone! I highly recommend Pool Patcher for solving my multi year pool headache and I'm not worried about losing any more water or pool chemicals thanks to them.

Nasty customer service representative! When I began explaining my leakage problem, she started…read morelaughing and saying that it's going to be very expensive to fix, without even having someone checkout the problem!