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    Offshore Pools

    2.4 (19 reviews)
    Closed 9:00 am - 4:00 pm

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    Raymour & Flanigan Furniture and Mattress Store

    Raymour & Flanigan Furniture and Mattress Store

    (56 reviews)

    $$

    I ordered a chaise lounge in mid October 2025 I was given 5…read moredifferent delivery dates to only be called the night before or day of each delivery date saying it was not coming that day. Due to their conversion of a new computer system this is what caused the delay over and over again. It was in stock but they didn't know that I called the manufacturer and several other phone calls to see what the delay was. Long story short They shouldn't launch a new program prior to adequate training A customer shouldn't have to do all the footwork to find an answer. John the Mgr in Brick promised me the 4th delivery date which never happened. Doug the Mgr in monmouth junction warehouse and Julio in the Suferin ny warehouse were the ones that finally figured out the issue and finally got my piece sent to me. So thank you to the warehouse staff!

    I'm going to start with do not ever purchase from Raymour and Flanagan. I have been trying to…read morecontact the service department for over three months . I have purchased well over $10,000 worth of merchandise within the past five years. Their customer service in the store is great. Their customer service when it comes to repairs delivery, etc- terrible. I have called the one 800 number five times today and got disconnected every single time. I was just waiting for a half hour on hold and got disconnected. They do not take care of their customers when it comes to warranties I have been doing nothing but calling them once a week for them to call me back on my mother's phone instead of calling me back on the phone number I provided. There is no email to get somebody to email you back. I just need to speak to a live person. Also I had one repair done a few months ago. The job is terrible. It was not the right color paint. It looks horrible now I'm supposed to exchange it, but they will only do the table and not the chairs. Meanwhile, they did the work on both the chairs and the table SO - do not buy the protection plan because it's more of a headache than just going out to buy another piece of furniture from a different department store. Do not buy furniture from them. Take advice from me put your money in a mom and pop shop because this is not it. They don't care about their customers and mark my words as a retail professional- we won't be seeing many Raymours in the future- this business will fail if this is the way they handle it.

    Offshore Pools - poolservice - Updated May 2026

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