I paid $3,098 for Pool Bros' Complete Maintenance package for the season, expecting exactly…read morethat--complete maintenance. I met with them during the opening and trusted their professional recommendations. Once I was no longer there supervising, however, it became one additional charge after another. They identified plumbing issues and recommended that I pay to have the plumbing redone. I followed their recommendation and paid the additional cost. Yet the leaks that were part of the reason for addressing the plumbing still weren't resolved, and I was then faced with attempts to charge me even more. I have no problem paying for legitimate repairs that are clearly outside a maintenance contract. My problem is paying $3,098 for complete seasonal maintenance, approving additional work they recommended, and still repeatedly being presented with more charges while the underlying issues remain. For anyone considering them, my advice is simple: get every detail in writing and question every additional charge before approving anything. They got me this season. Never again. Stay away.

We are first time owners of an above ground pool which was not properly closed by the prior owners…read more I chose this company because of the fabulous reviews by people like us that needed hand holding opening a pool. Our situation was worse then expected and Pool Bros lived up to their reputation walking us through each problem we had. The filter was broken, water was leaking when we tried to add water, parts were missing, and the cover had a hole. From David who told us exactly what we needed to purchase, to Chris the service tech and Dan who called to explain the situation, Pool Bros are miracle workers. Chris was cool calm and collected through the whole pool opening experience, assuring us it was going to be ok and he did, in fact, open the pool despite the multiple obstacles that he encountered. We are very happy!

Used DGL to open and close my pool. First time pool owner and I was guided through everything to…read morehelp troubleshoot etc... straight up professional.

ZERO stars.....ZERO STEVE, one of the heads of the company…read morecame to my house and looked at the work and told me he would take the job. A Jacuzzi job. He had me order the part and pay for it myself, which was no problem. It was 300+ dollars. After I received a part, I tried to contact him multiple times to set up a date. My calls were ignored. Then, finally after two weeks of no answers, he texted me, couldn't even call me. He then told me he couldn't do the job. Made up excuses.VERY VERY UNPROFESSIONAL!!!! Don't bother using their company they can't be counting on. There are other companies out there.

Gorlin has provided excellent, professional service for our pool for many years. Their teams are…read moreoutstanding, and they are our go to for any are and maintenance related to outdoor living. Thank you!

Superb on time service. Never have to worry about your pool and equipment. 5 STAR.read more

Claimed we needed a new liner, then that we needed a new pump, and the job would take 2 days…read more Overcharged us, took 8 days to complete work, and then never responded to us once things started to go wrong with the pool liner. Do not work with this company.

From the owner: Transforming pools, elevating backyards. • Expert…read morerenovations & resurfacing. Text us for a free quote!

Great experience with SOS Pools! They fixed my pool filter problem promptly and efficiently. Their…read moreteam provides excellent, professional service and displays great communication throughout. Highly recommend them and will absolutely use them again for future pool needs.

Excellent experience with SOS Pool Services! They are professional, responsive, and provide…read moretop-notch service. My pool looks perfect and the staff is super helpful. I highly recommend them to anyone in Staten Island looking for a trustworthy pool company.

took our money for a deposit on patching holes after leak detection. Promised to come multiple…read moretimes and never showed. now won't answer our calls.

Anyone that takes time out at the highest point in the season to come to our house to reattach our…read moreliner and help get the air bubbles out that were on the wall of the pool deserves 5 stars. We never used all ways around pool before but will definitely be our first call. Wayne was very polite and explained how and why our problem occurred and fixed it. He didn't try to sale us a new liner like other companies tried to do over the phone without even coming to see the problem. You can't put a price or value on honesty.

This company is terrible, do not use them for any fiberglass pool resurfacing unless you want a…read morerough finish, drips, epoxy resin stained on your deck and fiberglass dust all over your backyard because they don't collect dust. Very unprofessional

I ordered a large pool cover from the owner Walt ( who was very accommodating) and the completed…read morework was timely and professional. I highly recommend them! Catherine H.

This business does not provide what you're paying for and what they promise on their website. I've…read morediscussed this with the owner several times and the problem persisted so I'm moving on.

They do not even return phone calls to inquire about building a pool. On my initial call I spoke to…read morea lady who assured me that the owner would contact me back. A week later I called again and left a voicemail and never received a call back. if you can't have the common courtesy to return a phone call inquiring about building a pool, why would someone hire Mystic Pools to build them one. Poolscapes NOLA LLC out of Mandeville got our business