I see why this place has low score. I get and I should have listened go the reviews. The drive thru window was not paying attention. Had to flag him for a while because my order was missing an item. He was busy with his phone while I was waiting in the drive thru to let him know I'm missing an item. Chicken was too salty. Didn't taste the cilantro sauce at all and one piece of napkin doesn't really work. Not offered additional sauce either. Just handed the bag and closed to window to be back on his cell phone again. Not coming back for sure! read more

Pollo Tropical - Chicken Shop Near Me - Miami, Florida

FOOD SUCKED #2 SERVICE slow , but they do work hard , the change since 6 years ago drastic , the chicken dried nd tasteless the price rididulous , nothing flavor and will avoid from this dayn on , value no read more

Today for lunch I was in a mood for a salad I've seen a couple a coworker buy this salad in the past so I decided to download the pollo tropical app and place an order for this salad for pickup why for pickup it's in a real heavy traffic spot especially at lunch time the drive thru lines are long parking is difficult to find and you will find a line inside so placing the order on the app made it a lot more smoother for me So i arrive give my name it was not ready but the girl immediately made it on the spot! I was in and out rather quickly I recommend if you work near this area download the app and pickup because if you know this area the traffic is horrible The salad is phenomenal full of color and flavor which I love in salads the chipotle dressing is amazing!!! This is salad is 10:/10 The only thing that stops me from Going to this pollo tropical is the traffic The only negative thing is I am forced to go all around through 25th to get back to work again the traffic on 25th is a nightmare read more

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Your kind words don't fix your problem, the person cutting the chicken is the problem, he/she should be removed immediately so this doesn't happen again. I've seen how it's done, if I order 1/2 chicken, instead of cutting it for the order, they have pieces already cut and serve whatever they want but not exactly what you ordered. I've seen you have a large clientele but businesses fall in days and it's not good. For me I don't feel like going again after this experience so goodbye. read more

Stopped by today and got the avocado chicken salad, delicious!!! Emily was the nicest! Went out of her way to help us! The gentleman making the food was also extremely pleasant! Not sure why this place has low ratings, but the Sunday crew on 1/25/2026 was wonderful!!! read more

Horrible service, horrible attitude , clueless ,and take forever never going back again

First time in this location and my last time. I except the same quality and portion of the food. I ordered chicken soup there no chicken or vegetables just broth. Chicken strips not even cut like in the order locations that its server already cut. Worst location, definitely prefer to drive to the other location in 41st that they are consist in quality of the food and portion. read more

Pollo Tropical - Chicken Shop Near Me - Miami, Florida

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Fui con mi familia a este Pollo Tropical y la comida estaba bien, pero la atención al cliente fue pésima. La manager fue increíblemente grosera, con mala actitud desde el principio. En lugar de resolver una duda que teníamos sobre el pedido, respondió de manera sarcástica y nos hizo sentir como si estuviéramos estorbando. No es la primera vez que escucho quejas sobre su trato a los clientes. Una lástima, porque el resto del personal parecía amable. Pero si la persona encargada de liderar el lugar trata así a los clientes, ¿qué se puede esperar? No regreso más a este local. read more

The service at this particular location was horrible! My families order should have included beans and rice, yet they were out. How can you be out of a item that is a staple of every meal you offer. The bowls are built on beans and rice. If you can't offer the basics on your menu the rest of the food you provide should be outstanding and memorable. The Mojo pork was mediocre at best. Inside the restaurant was not clean. The staff was not friendly and service took far too long to get out food out in a timely manner. I advise against this particular location. Would love for it to be zero stars based on the fact there are no redeeming qualities about this restaurant. read more

First time visiting this location, we ordered a Cuban sandwich a chicken wrap an order of fries and two lemonades. The food tasted good, temperature, flavor and freshness but I notice there are a lot changes. There is not a table with sauces anymore. The cashier doesn't offer sauces and there wasn't any ketchup available for the fries. We dine in the restaurant. The tray were our food was served had no paper linen. As the for the fries they weren't good at all. I believe the oil was pretty old. (Over fried or maybe frozen) The lemonades were sour and they had no sugar. I changed my beverage with a sprite, i however was surprised with the person who assisted me, she was very nice and courteous. She agreed to change my beverage, I asked for a tea... but there was no tea either so I went for a sprite and for my surprise the soda had no syrup. It was plain soda water with cO2. I just mixed with a little lemonade and call the day. The tables were very wobbly and most of them were dirty while the restaurant had only two more customers at the time. read more

Pollo Tropical - a restaurant with tables and chairs - Chicken Shop Near Me - Miami, Florida

Amazing Drink I had Today from this Location thanks to the staff and an amazing manager they have Yinet please come to this location!

yo amo la atención la amabilidad y una de las manager Thalía es muy preocupada y siempre está al pendiente de lo que necesita cada cliente yo lo súper recomiendo read more

Pedí dos veces con los mismos resultados, a través del autoservicio, una vez que llegué a mi trabajo y comí mi comida, mi pollo se quemó y no pude comerlo. No entiendo por qué servirían pollo quemado. La persona que está sirviendo el pollo necesita vasos o hay que cambiarlos porque no está haciendo su trabajo. read more

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My ONE star here is very justified: What a scam is this place And a shame for the franchise A tropichop here is a literally a sample of chicken and container is server nearby over to half capacity The female manager on charge was totally inattentive to my question why such a few pieces of chicken and almost half filled container... apparently a regular tropichop gets half of the piece of chicken lady, according to this person (is a $6.79 plus tax item and a large stripe of chicken OVERPRICED) the piece shown was large than the pieces scattered on my plate (about 8 pieces 1/2 inches) Asked to exchange the uncut piece for the portioned at my untouched bowl... lady refused and literally walked away Zero customer service Never coming back to this one No recommended No wonder why this place was empty (just me and another customer eating on a corner table alone) at 6pm a.k.a dinner time Not to mention I ordered thru the app and asked about my order as soon as i got there... shortly after someone put a bag and 10 minutes later when inquired about my order that bag was handed to me with lukewarm food My order was sitting there all and nobody cared !!! Pollo Tropical is a Miami pride, great and tasty food, consistent everywhere in the city and generally service behind the counter is pleasant and helpful So sad to have to badly review this location... Only hope someone there care and fix it. read more

Pollo Tropical - the front of the restaurant - Chicken Shop Near Me - Miami, Florida

After a really long travel day I arrived at the Aloft Hotel hungry and was happy to see Pollo Tropical was still open. So I didn't have to eat a fast food burger at midnight. I ordered the tropical trio after looking at the menu for more than 10 minutes trying to make a decision but didn't realize a drink wasn't included in the combo until after placing the order. Thankfully Mia was the employee that took my order and must have seen the exhaustion on my face. She was patient with how long it took to make a decision and included extra sauces in the bag. I enjoyed the rice, steak and pork. The only negatives were the chicken...so dry to the point it was inedible and I didn't get chimichurri sauce on my steak as pictured on the menu. My only recommendation is to maybe allow optional sides other than rice and beans with that meal. It would have been nice to swap a salad for the carbs but I was told that wasn't an option. read more

I had a great experience at Pollo Tropical in MIA next to Aloft hotel. You literally walk less than 3min for quick fast grub! They were very busy the night we went, so I packed my patience... Once the cashier took my order, I waited maybe 5min tops. A lot of fast food chains have terrible customer service, so I was actually surprised. Plenty of seating and parking, and it was clean. The food was all warm and tasty. The chicken was a bit over cooked, but I didn't have to return it. My brown rice, mac N cheese and black beans were seasoned well. The serving size was good for the price I paid. I believe they had a special for $5.99. It was well worth the wait, I didn't feel like going to a restaurant and wait on a Friday night in MIA. Yes I would try them again for a quick bite! read more

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Food here is always fresh and amazing, I usually come for lunch, havent had any problems , service was great and the restaurant itself was pretty clean, I always get my order within 5 minutes of ordering it, fresh food and quick service ! read more

Pollo Tropical - I got a large tropichop - Chicken Shop Near Me - Miami, Florida

We're in the hotel next door and Pollo Tropical has saved us from some eating misadventures on multiple occasions now. We tend to get Ceasar wraps, cubans, and the 1/2 chicken special with brown rice and black beans. ---Pros--- * Workers there are pleasant, professional, and always hustling. * Food is still delicious and fresh probably because the drive-thru line is usually long. * My favorite sauces: Garlic, Curry, pineapple. My partner's favorite: Spicy pollo-pollo. ---Cons--- * I wish they loaded up the food with more veggies! * For some reason, we'll order or favorite sauces and the ones we actually get tend to be random. Lol. read more

I am usually a regular but was disappointed at my last experience where i had a large party order and was left short on meat. I ordered 3 Grill Master Trios and they shorted me the Sausage and did not even tell me. I was not happy about this at all. I tried calling store several times and no answer. I called corporate and all they did was make note. I really hope this gets resolved. I cant imagine how many other people were not given sausage and charge full price for there Grill Master Trio in May... read more

Pollo Tropical - Grill Grillmaster Trio Platter - Chicken Shop Near Me - Miami, Florida

This is the best pollo tropical in soflo. The customer service is incredible! For a fast food chain, their employees sure are going out of their way to be sweet. I'm used to terrible service at fast food chains, or in general during the lunch rush hour. So this kind of service truly stands out. Bravo!!! read more

Pollo Tropical - Chicken Shop Near Me - Miami, Florida

About as solid as any Pollo Tropical can be. Despite it being an extremely busy location in an extremely busy part of town the service was still very fast and the food was fresh Definitely make sure to stop in if you need a quick bite during your workday or on the way to the airport read more

Pollo Tropical - Chicken Shop Near Me - Miami, Florida

I went in a hurry by drive thru kids tropichop, water bottle and yuck cheese. Let with no water bottle and went back for yuca cheese. No water and gave $20 and received $0.55. read more

I love that I have a pollo tropical so close to home but honestly their customer service is awful. I came here yesterday and I asked for some garlic cilantro sauce and they gave me one. When I asked if I could have more I was told I already had some, when I showed them that it was only one they just made a face, and literally gave me one more. Since when have they been stingy on their sauces? My boyfriends tropichop was the saddest tripichop I have ever seen. It was half empty (I don't have a picture cuz he was starving and inhaled it after the gym). My chicken wraps were all mangled and falling apart. I was so excited for our yuca bites, but now apparently only 5 come with an order? I can't even tell you how much money I paid for the yuca because I RECEIVED NO RECEIPT. Awful. I can see from other reviews that I'm not the only one. Get it together pollo tropical, or else I'm going to have to go to other locations that are farther from me where they actually serve normal amounts and don't skimp on sauces. read more

Pollo Tropical - What is this? Tiny - Chicken Shop Near Me - Miami, Florida

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Pollo Food is very good. This Location always has problems. A couple months ago in the evening while we're waiting in line we put our order with the employee we wait 15 minutes for 10 cars to go through when we get to pay we're told they ran out of chicken. How can you run out of chicken at a chicken restaurant at 6 PM. This has happened to me before at the same location where they ran out of beans on a Sunday. People these are Caribbean staples! You always have rice and beans and you always have chicken at a chicken place. This has been happening for almost a year. The other location that's close to this is on 42nd Ave. and Northwest 36 street never runs out of food. But it is always busy so we come to this location. It's hit or miss you come here sometimes and it's insulting is you're waiting in line and they could've told you that they're out of chicken, beans, rice but they never do. Bad customer service like you order a whole chicken and they give you a half. read more

My family and I were coming from a 4.5 hr drive, therefore I placed an online order to pick up curb side. When we got there we realized there was no section for curbside pickup so we went inside to ask. They were supposed to have the food ready by 6:45pm, yet they gave it to us at 7:05pm. After patiently waiting, we checked to see if our order was correct and noticed the large sweet plantains missing. After we asked the employees who were messing around the entire time, they made a face and put the "sweet plantains" wrapped up in aluminum. The guy made sure to close the bag tightly, which now that we think about it was probably for us not to check. My brother asked if those were the large size and the guy said yes. We left and when we got home we opened the plantains and as you can see attached below they were all BURNT except three. Not to mention, they forgot my diced onions, gave me the wrong sauce for my tropichop and did not give us the complimentary bread. Horrible experience and we will never come back to this location, that is why it is super empty!! read more

Pollo Tropical - Sweet plantains - Chicken Shop Near Me - Miami, Florida

I had a vegetarian TropiChop with black beans, rice with veggies, grilled onions, grilled peppers, tomatoes and a side of chopped romaine lettuce. I added in a side of plantains. The beans had a good flavor as did the peppers. Salsa from the condiments bar helped the otherwise dry lettuce. The plantains were perfectly cooked in the middle, but very greasy on the outside. The restaurant was clean, and service was extremely fast. The kid at the front counter could use a little charm, but the rest of the staff was pleasant. For reference, Vegan options include the Vegetarian TropiChop, black beans, french fries, white rice, boiled or fried yucca, sweet plantains, and corn. You might consider ordering sides instead of the TropiChop for a better portion for similar money. read more

Pollo Tropical - Vegetarian (vegan) TropiChop with white rice, black beans, grilled onions and peppers. Also, a side of plantains. - Chicken Shop Near Me - Miami, Florida

Amazing food and it was so fast with my order. Am going again for dinner great service from the cashier made me feel welcomed

The worst tropical chicken, the chicken extremely dry, the ceasar salad looks like it had been in the fridge for three days, I do not recommend it read more

Customer service was atrocious. We asked for two chicken tropichops with everything and a soup. We also asked for sides of Garlic Cilantro and Onions along with two cups of water. The first Tropichop had everything but the other just had chicken, rice, and tomatoes. Okay, not that big of a deal but we haven't gotten our water yet and it's been a little over a minute after we paid so we start calling the employee in the window but he does not respond. After 5 generously spaced out hello's and 2 firm excuse me's he finally turns around and says "I have your waters" and gives it to us. We also did not get any of our sides. I love Pollo Tropical but this location had horrible service, I don't think I'll be coming back to this location again. read more

Horrible service, there's not a single person here that's speaks English. Horrible customer service you get there and no one takes your order right away, they're talking and chismeando. They wait to run out of salsa to fill it again. The yuca fritas are never okay if they're are not burn then they're not cooked right. The tropishop is almost empty and they're don't even put the chicken it's supposed to go. I hate this place honestly. read more

Pollo Tropical - Where's the chicken? 5 piece - Chicken Shop Near Me - Miami, Florida

I don't know who owns this place but you need to be concerned because your employees are literally turning people away. I came 12/22 at 11:20pm and they had the doors locked and would not open them, even stopping other customers from doing so as one tried to let me in. That customer had to mouth to me - "they say they are closed" when it states midnight close on door. Madness & scary for any business owner. Uh consider your staff - that's all I have to say. read more

Pollo Tropical - Chicken Shop Near Me - Miami, Florida

This is the worst pollo tropical location in the world. Been here a couple times and both times it has been a disaster. They get your order wrong and take over 25 minutes to cook a small order of plantains read more

Pulled up for family dinner, drive Through states "system is down " and they can only take cash. We leave go to the atm get cash to come back and the tell me they are closed !?!? Hours day until 11 pm but they are closed at 9. Don't waste your time. Haven't found a pollo tropical that has good service, which is a shame because the chicken is good. read more

Very nasty tables, managers with the cell play around with the long line as hell, is crazy, garbage full and Im just need eat

Save your money the service is horrendous. The portions look like they're from the kids menu. Make your way across the street to Pollo Inka they have better food better prices and better service read more

Let me start this off with the fact that I stayed at the Aloft Airport Hotel right beside this Pollo Tropical location this summer for 4 days in Miami. I was very intrigued in trying this place out since I've seen many locations around the city. My friends and I decided to order from here between the hours of 8-10 PM on a Monday night. We ordered online since we knew that the location has not opened up their dining area. After ordering we decide to walk down and pick it up by drive thru ourselves with no car. Like I had mentioned before, we were staying at the hotel right beside the restaurant. When we get there we ask through the drive thru window for our order and took it back to our room. Starving and ready to eat, we noticed that our whole order was wrong. We got sides and platters we never included and even missed other things we actually paid for. We go back to ask for the mistakes to be corrected and get what we actually ordered. To our surprise there is a long line of cars waiting at the drive thru. We knew they were open because online said their closing hours were 10 PM. So we decide to go around and figure out what was going on at the window. We noticed NO ONE In the kitchen area. We thought maybe they were closed? But no, it was still early and the lights were on. Eventually, one of the customers waiting in the car at the drive thru got off to check as well if anyone was there since they weren't being helped at the drive thru speaker either. My friend and I start to knock MULTIPLE times until we FINALLY got someone to help. By this time it was late for the other customers because literally every single car decided to leave. In our case we weren't going to do that since we had paid almost $50 for our food. We asked for our order to be corrected and sadly we didn't exactly get everything we wanted since they ran out of things. They still took about 20 min to fix our order while more cars were passing us and asking if they were open. We literally told them we didn't even know because they barely helped us or other cars that had just left. Finally, we got "some" of our stuff corrected and the rest we were just going to eat what we had. Overall, it was a bad experience. Really bad customer service. Maybe in the end it wasn't their fault, maybe the site has not updated the hours.. not sure but it was horrible. The food was quite appetizing but I was so hungry that I was going to eat anything at that point. I definitely recommend for this location to be managed better. Maybe not all locations aren't like this, but for a restaurant to be located outside a Aloft hotel they should definitely work on their service. read more

Says open until 11pm, yet they are closed at 9pm. Every time I have tried to go to this pollo, I am reminded of their crappy service. Rude customer service and inconsistency!! I'll never go back!! read more

Very good food. I ordered delivery due to the virus. It came quickly and was really good!! Not like fast food fare. I'll definitely order again when I'm back here read more

Don't try. Website says open. I went through. Customer knocked on my window to tell me they were closed. Drive through no one answered When I drove through a bunch of kids hanging out ignoring everyone else. Hasn't eaten here. Guess I won't. read more

Ordered a half chicken with double black beans, sliced jalapeños, fresh salsa via Uber Eats. Only thing that showed up was the half chicken. This is why we shouldn't pay fast food workers $15 an hour. Chicken was cold. Not the first time I've had issues with this restaurant. There are better places to eat next door and across the street. read more