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    Pollo Tropical

    2.3 (74 reviews)
    Closed 10:00 am - 12:00 AM (Next day)

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    POLLO TROPICAL ATMOSPHERE

    What's the vibe?
    Good for groups
    Good for kids

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    Otty B.

    First time in this location and my last time. I except the same quality and portion of the food. I ordered chicken soup there no chicken or vegetables just broth. Chicken strips not even cut like in the order locations that its server already cut. Worst location, definitely prefer to drive to the other location in 41st that they are consist in quality of the food and portion.

    a restaurant with tables and chairs
    Maria B.

    First time visiting this location, we ordered a Cuban sandwich a chicken wrap an order of fries and two lemonades. The food tasted good, temperature, flavor and freshness but I notice there are a lot changes. There is not a table with sauces anymore. The cashier doesn't offer sauces and there wasn't any ketchup available for the fries. We dine in the restaurant. The tray were our food was served had no paper linen. As the for the fries they weren't good at all. I believe the oil was pretty old. (Over fried or maybe frozen) The lemonades were sour and they had no sugar. I changed my beverage with a sprite, i however was surprised with the person who assisted me, she was very nice and courteous. She agreed to change my beverage, I asked for a tea... but there was no tea either so I went for a sprite and for my surprise the soda had no syrup. It was plain soda water with cO2. I just mixed with a little lemonade and call the day. The tables were very wobbly and most of them were dirty while the restaurant had only two more customers at the time.

    Burnt chicken
    George E.

    Pedí dos veces con los mismos resultados, a través del autoservicio, una vez que llegué a mi trabajo y comí mi comida, mi pollo se quemó y no pude comerlo. No entiendo por qué servirían pollo quemado. La persona que está sirviendo el pollo necesita vasos o hay que cambiarlos porque no está haciendo su trabajo.

    the front of the restaurant
    Vivian V.

    My ONE star here is very justified: What a scam is this place And a shame for the franchise A tropichop here is a literally a sample of chicken and container is server nearby over to half capacity The female manager on charge was totally inattentive to my question why such a few pieces of chicken and almost half filled container... apparently a regular tropichop gets half of the piece of chicken lady, according to this person (is a $6.79 plus tax item and a large stripe of chicken OVERPRICED) the piece shown was large than the pieces scattered on my plate (about 8 pieces 1/2 inches) Asked to exchange the uncut piece for the portioned at my untouched bowl... lady refused and literally walked away Zero customer service Never coming back to this one No recommended No wonder why this place was empty (just me and another customer eating on a corner table alone) at 6pm a.k.a dinner time Not to mention I ordered thru the app and asked about my order as soon as i got there... shortly after someone put a bag and 10 minutes later when inquired about my order that bag was handed to me with lukewarm food My order was sitting there all and nobody cared !!! Pollo Tropical is a Miami pride, great and tasty food, consistent everywhere in the city and generally service behind the counter is pleasant and helpful So sad to have to badly review this location... Only hope someone there care and fix it.

    Danielle P.

    I had a great experience at Pollo Tropical in MIA next to Aloft hotel. You literally walk less than 3min for quick fast grub! They were very busy the night we went, so I packed my patience... Once the cashier took my order, I waited maybe 5min tops. A lot of fast food chains have terrible customer service, so I was actually surprised. Plenty of seating and parking, and it was clean. The food was all warm and tasty. The chicken was a bit over cooked, but I didn't have to return it. My brown rice, mac N cheese and black beans were seasoned well. The serving size was good for the price I paid. I believe they had a special for $5.99. It was well worth the wait, I didn't feel like going to a restaurant and wait on a Friday night in MIA. Yes I would try them again for a quick bite!

    I got a large tropichop
    Tommy D.

    Food here is always fresh and amazing, I usually come for lunch, havent had any problems , service was great and the restaurant itself was pretty clean, I always get my order within 5 minutes of ordering it, fresh food and quick service !

    Grill Grillmaster Trio Platter
    Danny P.

    I am usually a regular but was disappointed at my last experience where i had a large party order and was left short on meat. I ordered 3 Grill Master Trios and they shorted me the Sausage and did not even tell me. I was not happy about this at all. I tried calling store several times and no answer. I called corporate and all they did was make note. I really hope this gets resolved. I cant imagine how many other people were not given sausage and charge full price for there Grill Master Trio in May...

    Meli R.

    This is the best pollo tropical in soflo. The customer service is incredible! For a fast food chain, their employees sure are going out of their way to be sweet. I'm used to terrible service at fast food chains, or in general during the lunch rush hour. So this kind of service truly stands out. Bravo!!!

    Ryan W.

    About as solid as any Pollo Tropical can be. Despite it being an extremely busy location in an extremely busy part of town the service was still very fast and the food was fresh Definitely make sure to stop in if you need a quick bite during your workday or on the way to the airport

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    3 months ago

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    1 month ago

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    3 years ago

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    Helpful 3
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    6 months ago

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    4 months ago

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    8 months ago

    Horrible service, horrible attitude , clueless ,and take forever never going back again

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    2 years ago

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    10 months ago

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    2 years ago

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    4 years ago

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    7 months ago

    Amazing Drink I had Today from this Location thanks to the staff and an amazing manager they have Yinet please come to this location!

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    4 months ago

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    2 years ago

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    4 years ago

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    Helpful 7
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    1 year ago

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    6 years ago

    Helpful 5
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    3 years ago

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    5 years ago

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    6 years ago

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    7 years ago

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    Customer C.

    Hello, Thank you for your comments and your visit!!

    Helpful 2
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    6 years ago

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    Customer C.

    Thank you so much for the amazing feedback. See you back soon!

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    2 years ago

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    8 years ago

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    4 years ago

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    4 years ago

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    8 years ago

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    3 years ago

    Amazing food and it was so fast with my order. Am going again for dinner great service from the cashier made me feel welcomed

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    3 years ago

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    7 years ago

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    Helpful 1
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    7 years ago

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    6 years ago

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    3 years ago

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    5 years ago

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    7 years ago

    Very nasty tables, managers with the cell play around with the long line as hell, is crazy, garbage full and Im just need eat

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    5 years ago

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    5 years ago

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    6 years ago

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    6 years ago

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    4 years ago

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    Page 1 of 2

    Pollo Tropical Reviews in Other Languages

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    Review Highlights - Pollo Tropical

    Me encantó la forma de la muchacha que estaba tomando la orden, súper amigable, servical y sobre todo buena vendedora.

    Mentioned in 2 reviews

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    Raising Cane's Chicken Fingers

    Raising Cane's Chicken Fingers

    3.7(102 reviews)
    0.9 mi
    $$

    This store is huge! Great indoor and outdoor seating! The service was fast and easy. They have…read morebilingual speakers to help keep ordering friendly and fast. The chicken was hot and fresh. The location was on the sides of two busy roads so if you are walking from one Of the nearby hotels be careful.

    (2/5) -- Great concept, but this visit missed the mark…read more I really wanted to like this Raising Cane's Chicken Fingers location more than I did, because the concept is solid and, generally, Cane's food hits. But this visit? Frustrating from start to finish. First off, the setup is misleading. The inside looked empty, and even the drive-thru appeared manageable--until you actually commit. You have to drive deep into the parking lot just to see how long the line really is, and once you're in, there's no easy way out. So now you're stuck. Not ideal. Then comes the wait. About 10 minutes just to place an order, with aggressive drivers jockeying for position like it's a race. I get it--no one wants to sit in that line--but the flow (or lack of it) makes it worse. For a place with two lanes, the organization just isn't there. Service at the speaker? Rough. I felt rushed the entire time, struggled to hear over the noise, and kept getting hit with "I can't hear you, speak up" in a tone that felt more dismissive than helpful. No upsell, no real engagement--just hurry up and move along. To their credit, the pickup window redeemed things a little. Once I got there, the food was ready, and they even overdelivered on condiments (asked for two ketchups, got four). That part was efficient--but it came after a pretty long wait for only about seven cars ahead of me. Now, the food... This is where things really slipped. * The 4-piece tenders felt noticeably smaller--more like large nuggets than actual tenders * Fries were undercooked and skimpy for the price and I had to ask for ketchup * Sweet tea was mostly ice, barely any drink * Overall portions just didn't match the cost For a brand that usually delivers consistency, this felt off. Like corners were being cut. Final take: Started as a 3-star experience based on the process, but dropped to 2 stars once the food came into play. If I could split it, it'd be a 2.5--but Yelp doesn't do that. This place should be better. The foundation is there. But between the chaotic drive-thru, rushed service, and underwhelming portions, it's just not hitting right now. Hope they tighten things up--because Cane's can be really good when it's done right.

    Photos
    Raising Cane's Chicken Fingers - Dining area

    Dining area

    Raising Cane's Chicken Fingers
    Raising Cane's Chicken Fingers - Ordering situation.  Order at counter. Wait for your name to be called and enjoy

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    Ordering situation. Order at counter. Wait for your name to be called and enjoy

    Pollo Campero - Fried chicken

    Pollo Campero

    3.8(27 reviews)
    0.7 mi

    I had a perfect experience at this location! The restaurant was extremely clean and well kept, it…read morealso seemed adequately staffed. The man at the counter was friendly and repeated my order back to me. It only took about 3 minutes for it to be ready and they again repeated it back and handed it to me. I got the grilled chicken and it was perfect! Very moist and still hot once I got home. Also for only $10 for a 2 piece meal with a side, drink and roll, you can't beat it!

    Rating: 3:0 03/2025…read more RESTAURANT: Its a good size restaurant with a drive-through and it's own parking. We visited after 8pm and it was a bit untidy inside. Drink bar and some tables has yet to be wiped down. The restroom were unisex and were not too bad. SERVICE: Staff were very polite. They answered my questions as it was my first time and gave me a courtesy for something they don't have. FOOD: I thought that this was another version of Pollo Tropical. Well, stand corrected. And although they serve a grilled option, this is a legit fried-chicken place. For drinks, they also offer fancy juices and horchata...pretty cool. Oh them chicken were lightly breaded and crunchy and well seasoned. The three piece meal comes with one side and a bread or tortilla. The fries were not bad but the coleslaw was delightful and crunchy. Overall, I am glad we ventured out to calle 8 And tried this place. That chicken flavor is memorable.

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    Pollo Campero
    Pollo Campero
    Pollo Campero - Nice large drink that comes with combo meal

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    Nice large drink that comes with combo meal

    Francisca Charcoal Chicken & Meats - Learn more at https://franciscarestaurant.com/miami-lakes/

    Francisca Charcoal Chicken & Meats

    4.2(143 reviews)
    7.2 mi
    7 years in business
    Happy hour specials

    First time trying Francisca's and it was delicious, fresh, and everything we tried was phenomenal…read morein flavors. The staff was accommodating and friendly helping us with all our needs. We were a group of ten and all the food came out pretty quickly. My favorite dish was their whole chicken with boiled yuca! Just wow the yuca was super smooth and they put a green sauce which was delicious and the way they cook the chicken they put a special marinade and it's perfection. The ambience feels bold and modern with some Venezuelan/Colombia flare. Highly recommend to anyone to check them out!

    We had such a wonderful experience here. The food was absolutely delicious and full of authentic…read moreVenezuelan flavor. Every dish tasted fresh, homemade, and beautifully prepared. It's the kind of place where you can tell a lot of heart goes into the cooking. What made the evening even more special was our server, Crisel. She was incredibly kind, attentive, and welcoming from the moment we arrived. She took the time to explain the dishes, made great recommendations, and checked in on us just the right amount. Her warmth and professionalism really elevated the entire experience. Great food, great service, and such a lovely atmosphere. We'll definitely be coming back and will happily recommend this spot to friends and family.

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    Francisca Charcoal Chicken & Meats - Learn more at https://franciscarestaurant.com/miami-lakes/

    Learn more at https://franciscarestaurant.com/miami-lakes/

    Francisca Charcoal Chicken & Meats - Learn more at https://franciscarestaurant.com/miami-lakes/

    Learn more at https://franciscarestaurant.com/miami-lakes/

    Francisca Charcoal Chicken & Meats

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    Pollo Tropical - chickenshop - Updated May 2026

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