Been a customer of Los Verdes since it first opened across the street from the Coral Way and 137th Ave location. I would order almost every night and the food and customer service WAS great. They then moved across the street, expanded the menu, and have a bigger location, which I loved. Usually with expansion and growth you tend to lose the little things that make you great like quality customer service, quality employees, quality in food, and the all around feeling of being at a restaurant that you love. Los Verdes actually managed to keep all of that when they opened the bigger Coral Way location. I would go there and knew all the workers by name and they knew me by name as well, I felt as if I was going to a friends house to eat. John, Erika, even Eduard when he started a little while after, they were and are all great. Then they started opening more restaurants around the Miami, Broward, and even New York area which I thought was great! They moved some of the people from the Coral Way location to put them in the other locations, which was sad but aslong as they brought new people that were just as good and cared about the customer and the quality of the food then I did not mind. As time went by I started realizing that the restaurant I LOVED and LIVED at was changing and sadly NOT for the better. I have realized that the food quality has started to go down. I gave them the benefit of the doubt, maybe they are getting the food from a new supplier or whatever the case may be, I continued to go and just ordered something else from the menu instead. Again, I started noticing other things that were not the same. I would call and be put on hold for 10-20 minutes at a time. Again, gave them the benefit of the doubt and said "Maybe they are super busy or under staffed". Now that is two things that started to bother me that I had never experienced at Los Verdes before. Customer Service and Food Quality changing. Throught time I kept on experiencing these issues so I gave myself a break and said I would not go for a couple months and maybe things will get better. To my surprise things did change but NOT for the better. I was experiencing the same issues along with a ton of other issues. I would call to make a delivery, they now put a delivery fee that was more expensive than the order that I had made, I literally live 5 minutes away. I also just recently had the inconvenience of calling to place and order and after I place the order while I am on the way to pick it up I get told that I must pay the order with Credit Card over the phone if not I have to place the order there. Mind you I am in a hurry and am going there to pick up the order and go and I only have cash as I am paying for multiple peoples food. I nicely told that person on the phone that I could not pay with card but I am on the way already and would like to put the order in since I am in a hurry and I am able to do this at ANY other restaurant that I go to. The person who I was speaking to kept saying "No" as I begged for them to please put the order in and I was then hung up on in the middle of the conversation. This infuriated me and the people who were with me that were also trying to also put there orders in. I then went ahead and showed up since I was already on the way. I explained what happened to the manager and was told "Well you are here now, go ahead and we'll take your order" which AGAIN infuriated myself and the people who I was with. I became frustrated and asked the manager "who could you just say that?" and the manager did not seem to understand that the way I was being approached was HORRIBLE customer service and the fact that I was hung up on and NOT APOLOGIZED to not once about it just told to put in the order now that I am there. After speaking with the people I was with we decided that we will still put in the order. So we put in our order and I waited by the counter so that they wouldnt forget out me since we had to go. We got our fairy quickly which was good. Food itself was not bad, but again it was not the quality that it once was. After eating and discussing with my guests we decided that due to the customer service we received, not due to the food because we were generally happy with the food (and we were happy to see that John was also back but sadly in the kitchen), we asked for our money back. I made it clear to the manager that I was not happy with how I was treated and that this is a culmination of all my prior negative experiences but this one was way over the limit. I explained that the food was fine but I was asking for our $30 back because of the customer service we receieved from them. I would not have asked for ANY money back since I have NEVER done that to Los Verdes but I the fact that I was not once apologized to or sympathized with made me feel uncared for. The manager told me "No" to the refund which aggrevated me and then the manager refused to speak with me and told me to leave. Sadly, I will NEVER back. read more