Our POD was delivered to our house in Upland, CA on May 4, 2026 by Michael A. Our one car driveway was a little narrower than ideal. However, putting it on the street will block the road on one side AND there was a scheduled tree trimming by the city on that side of the street scheduled for the next 2 days where any vehicles parked will be towed. Michael A totally understood the problem and did his best to successfully park it on our driveway. I really appreciated that he gave it a try and did it successfully. I am very grateful for his efforts and kindness. Thank you, Michael A. You delivered great customer service! read more

Luis was awesome! I sat out front with my two year old and watched him perfectly pull our pod up. He had excellent communication with me and was friendly. It was actually fun to watch and he clearly is an expert at what he does. We moved from coast to coast and it was a fantastic experience and I'd use pods 100% again. read more

PODS Moving & Storage - Pulled up exactly where we wanted! - Self Storage Near Me - Ontario, California

David 8939 just delivered our POD and he was great. Friendly, patient with answering our questions, and a true professional in all regards.

Ordered my 3rd Pod and the service was great! Jordan the driver was very professional, polite and greeted me on time with a beautiful smile. Thank you, again read more

Both my delivery n pick up drivers David and Mike were courteous n helpful, especially with my medical issues. Both responsive to my placement of PODs and efficient, being on time, quick placement n pick up ,as well as considerate of traffic flow around them if needed to move truck read more

HORRIBLE service. My pod was delivered to the wrong storage location and been at the wrong location for a month. I will NEVER EVER use this company again. Bad bad business read more

Great service from the drivers-Jordan A, Michael A, and David 8939. Very helpful guys that made the experience easier. I'm less satisfied with their team handling booking for pickups and deliveries. read more

First things first, the PODS Facility located at 4450 Edison Avenue, Chino, CA 91710 has some of the best employees working there. When I mention, the word CUSTOMER SERVICE. This staff takes CUSTOMER SERVICE to whole another level. I relocated from Pennsylvania to California. I had a total of 3 PODS. Yes, I have a lot of stuff. My PODS were delivered to the Chino Facility for storage. I submitted a request via the PODS customer service line to gain access to my PODS. The next day when I arrived at the Chino Facility, I was greeted by a gentlemen named Ron. He directed me to my where my PODS were located for access. We started talking and I was sharing with him that I has having a hard time finding a place to rent. He gave me about 7 or 8 search engines and contacts to follow through with. Within a week, I was able to find a place to call home. Now, because I had 3 PODS, I made many trips to the Chino Facility in order to access my PODS until they were delivered to my desired location. Each time, I visited the Chino Facility, Ron would stop what he was doing to assist me with anything and everything. He even gave me his cell phone number in case I needed anything else. He wanted to make me transition to California a smooth one. That's for sure. He provided water, extra pads to cover some of my items, and he even arranged his schedule to accommodate my schedule when delivering one of the PODS to me. When I say this employee went above and beyond. His level of customer service was out of this world. I don't know if I even have it in my vocabulary to describe the level of dedication that Ron for his job. Now, I know the apple don't fall too far from the tree, because his Manager Mona she was the same. I had an issue with my monthly charges for my POD. I went to see Ron at the facility. He called Mona and she dropped what she was doing at that time and placed a call into customer to get me help immediately. When I say the PODS Facility Chino Staff is awesome. That's an understatement. These individuals are dedicated to their jobs and it's very apparent that they love working in the customer service industry. If you are in need of storing your items at a PODS Facility, I highly recommend you store them at the Chino, CA location. Make sure you ask for RON. He won't let you down! GREAT BIG SHOUT OUT TO RON and MONA for looking out for me! Carla XOXOXO read more

PODS Moving & Storage - Self Storage Near Me - Ontario, California

If I could give negative starts I would. Terrible customer service. My pods were supposed to be delivered the first week of December. This company has failed three times to make that happen. This seems like a very deliberate ploy to get another months rent for the pods. I have been on multiple phone calls trying to get this situated , to end with "everything is good" to having it happen again. They are terrible logistically! read more

So disappointing, I had a POD scheduled to be brought out today, and no one was at the facility to assist us. I had two fully loaded trucks and some couches being delivered to this facility and all of it went to shit! This day was my only day to load and I had to cancel my couch delivery so now I had to pay a cancellation fee. This has been a very big headache! Very bad service, don't bother with this company. The customer service representatives are a joke, they give you the runaround, and they make you feel like it's your fault. Worst experience ever and I strongly advise to stay away. read more

Piece of shit!!!! We had a scheduled date of dropping off our belongings on a Saturday, we get there and not a soul in site. Apparently the manager was off and all his lazy employees called off. We wasted a whole day for nothing. Lost money as well. Pathetic company. Just rent a Uhaul and do it yourself. read more

Don't don't do this don't use this company they're horrible. I put my entire house in pods and suffered a stroke and they give absolutely no leverage whatsoever. They give no nothing. I had an extreme health event. It almost killed me and they call constantly threatening to sell all my things all the pictures of my son growing up all my memories I have our own pictures. They're not in my mind anymore because of the stroke and the only way to get the stuff out is to pay an extreme amount of money And physically go down there and get it myself which I'm half paralyzed. They won't deliver it they won't they have no human humanity whatsoever. They just wanna sell my stuff. It's not like it was financial and the worst part is, they won't deliver it to the address where I am now so I have to physically drive there and unload it from God knows where I don't know if it's handicap accessible. I don't even know how I'm gonna do it, but they're making this as hard as possible intentionally this company is heartless. It is absolutely not. They were. They're not willing to work with us at all not oh my God what a tragedy that that happened let's see what we can do. None of that. None of that just it's this much. And if you don't pay by this date, we're selling it. mismanagement. I had a stroke. I know it's not their problem, but my God if I had a business and some in somebody had a stroke, I certainly wouldn't threaten to sell all their stuff just to get money out of them. I mean, I can't work anymore. Don't don't use this company. If you have something happened to you if you know, nothing's gonna happen then I guess it could be OK but I mean we've paid $5000 just to keep them from selling my stuff in. This includes everything I've had since I was a little girl. So if you have extenuating circumstances that happened to you, knowing that you won't have any issues like you won't have a bad car accident or something then the news pods just know that selling your stuff is on the table. read more

Polite phone reps who actually know their business. Moving is hard enough. When the Pods crew is on your side your move will be that much easier. Pricing was very fair and they allow flexibility with pick up & delivery. Overall just a great service!! read more

Our drop off was quick and simple the driver asked all the right questions to make sure the pod was in a convenient spot. BUT the pick up was even easier PODs with out a doubt has too notch drivers Jimmy 2 (name in the card) was excellent he set the bar. Made everything easy and simple understood thats my life possessions in that container and showed the care you would want. Jimmy / Pods thank you for being the easiest part of this cross country move. read more

PODS Moving & Storage - Morning pick up - Self Storage Near Me - Ontario, California

All I can say is WOW, for starters the web site will not let you log into your account by using the I.D. or email, I even changed the PIN and still no luck, finally when customer service answers the phone, they cannot accommodate me on a pod pick up. Well who's fault is that, piss poor relations and customer care. I would NOT recommend this co, and the IT guy needs to re-vamp the web site to make sure no issues will occur when a CUTOMER is trying to long in and make changes .. NO MANAGERS/SUPERVISORS AVAILABLE TO TALK IF ISSUES ARRISE. read more

Do NOT use PODS. On a cross-country move they refused to honor their contract to DELIVER my items to my home. I had fully paid for the services. They held my items hostage at their facility demanding that I come pick them up- a 16-8 container. I had to pay a moving company to get my items. They could care less about their actions. DO NOT USE PODS UPDATE: I find it insincere to see PODS replying below like they care. I gave them AMPLE opportunity to resolve my matter prior to posting this and they clearly care more about writing replies to Yelp then actually helping the customer in the first place. Moving is highly stressful, to work with a company that ADDS stress with blatant disregard is very upsetting- and COSTLY read more

I would ABSOLUTELY not use PODS. I ordered a POD and They sold me a padlock to go with it. NONE of the Keys would open the padlock. I called PODS three times and was told that they would not replace the lock since I had opened it (this message was relayed to me by the customer service rep which he said came from the Chino location manager named Mr. Edward. I asked to speak with this person directly and that was refused. I can't see trusting them with my belongings when they won't even stand behind a lock. There are too many other choices. read more

Jimmy Z the driver was very courteous to call ahead and let me know his ETA also when he got here very efficient set up the Pod with no problems explained everything in full and I really appreciate what a great worker he is. read more

We had to unload on site and there was an amazing guy named Ronald was so helpful and nice! I really appreciate him! He needs a raise! Thank you Ronald N! read more

Jimmy Tinajero was the delivery driver for our POD. He called before he arrived to let us know he was on his way. And he arrived on time. Jimmy was very professional and very polite. He answered all of our questions and was very helpful. We really appreciate the tremendous service he provided. Because of the great service we received, we're going to use PODS Moving & Storage service again in the near future for all of our outside storage needs. Due to Jimmy's great service, we are very satisfied customers. We highly recommend PODS Moving & Storage for all of your short or long term outside storage service needs. Kudos to Jimmy Tinajero for his great service, friendly and helpful attitude. If you need an outside secure storage service, don't hesitate to use PODS Moving & Storage. And ask for Jimmy Tinajero to be your delivery driver, you won't regret it! Brian and Beverly W. read more

The driver, Ronald N. was great. Not only friendly, but called us ahead of time to let us know when to expect delivery. He was candid and shared helpful packing tips for fragile items. Thanks, read more

I should have read the reviews for tips on how to better use this rather convenient service. Here are my pros and cons of PODS. Pro: I had to get my floors redone and it was extremely convenient to schedule a PODS drop off. I ordered the largest available to be placed in my driveway since I had to clear out my 3 bedroom house. With COVID the contactless drop off was extremely easy. The PODS was super clean and actually smelled brand new. Cons: You are given a quote and the quote is the monthly fee but not the pick up and delivery fees so it does get pretty costly. BEWARE on the pick up though!!! I was foolish to think that I would get a reminder email to schedule my pick up because I only requested a one month PODS and I didn't get any type of reminder. It is up you to you schedule the pick up in advance. I was late by 2 days for my pick up and now I'm stuck paying an extra month of this unit when I have no use for it and it will be getting picked up two days after my agreement time. I tried to get it prorated and there is no such thing according to them. This is how they make their money. Plan your pick up ahead of time. Lesson learned and I'm out $400 that I was not expecting to lose. read more

I would like to commend the quality of service i received from the PODS driver Ronald N 49343 for his outstanding service. he was extremely helpful and friendly. He worked really fast to get out to our site to replace a broken latch less than 24 hours after i called. he got it done quickly and his communication was courteous and professional. he went above and beyond by moving our pod to where we wanted to secure it. read more

Do not use PODS! They do not stand by their agreed upon delivery date in an attempt to obtain more money for "storage" fees. At the best they are incompetent, at the worst they are attempting to illicit more money from their customers who are stuck with PODS holding their property. Use U-Haul or ANY other moving company! read more

Be careful of this company They lost my pod it was supposed to be chipped to Georgia but it was shipped to LA I had to rent another moving company to unload the second pod it got to my house over a week later in Georgia costed me an airline ticket a meeting with a court date in California And other expenses that I had to pay for Another service to unload my pod rebook an airline flight which costed me several thousands of dollars the pack and load was very professional those people were nice but pods people did not give a darn about my needs and they have not contacted me yet about my complaint they're ignoring me like they'll ignore you I've contacted them several times and they do not respond all they want is your money read more

I ordered a pod to help with moving. My first order was dated Feb. 27. Since then they have charged me a monthly storage fee twice and a "moving" fee twice. Now the pod is on its way to its ultimate destination they have charged me two fees that are quite large. They told me a I got a rebate on one charge, but my account never saw it. I have disputed their charges twice, but never heard back. They wiped out my checking account with the last large charge. They never warn you when they are going to charge money. I don't like them at all. After I got my stuff out at the destination, I will never use them again. read more

I just had my PODS container delivered. Everything went as scheduled. They emailed me the delivery window of time, and sure enough, the driver called me to say he was 15 minutes out, during that time. The driver, Robert Romeo, was polite, professional, and friendly. He expertly placed the container in place. He even swept out the interior, and cleaned the outside (where there was bird excrement). This was a positive experience, and if this is an indication of the final move/unload, then we have a winner. Thank you, Robert! read more

Shout out to Jimmy Z, he called to let me know what time he'd arrive with the POD; arrived at the time promised; and dropped, gave directions, and was humorous in less than 20min. Bravo Jimmy Z. read more

They deliver the pod to the wrong apartment address. They did not even call to confirm the delivery or let me know it was delivered. Customer service can't even help me fix their mistake. read more

My parents have been trying to get their Pods delivered and picked up for almost a week now. The drivers were 10 hours late and only picked up 3 of the 4. One still sits in their( well not their's because they've handed keys over) driveway. Can't get a straight answer from a single employee as to when it will be picked up. This company is a disgrace and should stop Doing business PERIOD! For the amount of money they charge you'd think it be top notch! read more

Keep in mind this company is not part of the BBB. Good pick up and Delivery guys. Bad phone reps. They need more training & just don't care. If they cant figure out whats happening they put you back in the Q, I was put in the Q 3 times in 28 minutes, not just on one call session but on all of them. My POD was lost for 2 weeks and they couldn't figure it out. Nobody called me to update or try to find it. Then they charged me a monthly rental fee while looking for it and a delivery charge which never happened. Also to make note, if the first person you talk to puts incorrect notes then the rest of the cust reps will not research but instead go off the notes time and time again instead of just going a little extra distance to help you. I would also say they are rude when you try to explain the situation. I did get a couple of good service reps that finally found my POD but now i have to call and get the fees reversed and that will be a nightmare. Also important, if your POD is delivered and the contents have shifted forward make sure your door will open, if not ask the driver to lift front and tilt back so door will open. After they found my POD and i got it delivered this happened and i called POD cust serv and they said they wouldn't be able to fix it for a week so i called the driver who came back and fixed it, no thanks to PODS customer service. I wouldn't recommend. read more

I had a great experience -- particularly with Jimmy Z. who really helped me navigate a tricky pick-up at my apartment building. PODS is a little pricey for shipping (I moved from Washington state to California), but really worth it all in all. I tied down all my belongings with ratchet straps and everything arrived safely. I usually called to update my delivery & drop-off dates (had many changes to my move itinerary) and customer service was always super responsive and helpful. I recommend scheduling your drop off and pick up as much in advance as you can to secure the dates you want. read more

PODS delivered a storage unit to our house yesterday. Our Driver Jimmy Z was awesome! Professional, courteous and efficient. He had the storage unit set up quickly was able to maneuver it exactly where we needed to put it. read more