Needed a cartridge for my shower and my experience from beginning to end was great! Perla had great customer service and got someone out right away. Even gave me a $25 discount as first time customer. Francisco did a thorough job and very pleased with his friendly demeanor. read more

I have used this company many times over the years and recommended to friends and neighbors from past positive experiences but this last call was a disaster. I needed fire pit rings replaced - I asked if this was something their techs could handle the woman on phones said she'd send their expert. When he got to my home and I said "I'm so glad to have an expert to replace the natural gas piping here" his response was "I don't know why she'd say I'm an expert". He then spent an hour and a half outside (I thought replacing the gas rings and getting the work done) to come back and tell me he wouldn't be able to complete the work at all due to the rust buildup and possibly loose pipe work. This was something that was visible from the first glance at looking at one of the fire pits. He had spent the last hour and a half moving the lava rock out of the fire pits- hadn't done any work to repair anything. On the invoice I got charged for "all the walking around due to owners large property". The space he was walking in was literally just the perimeter of the pool. Long story short I got charge $250 and still need to call someone else to do the repair. They have lost a devoted customer. They agreed to reduce the charge to $205 when I called to complain. read more

Plotke plumbing is now under new ownership!!! It took me multiple calls, the last one with my caller ID disabled in order to get a live person to answer the phone. This person lacked customer service skills and sounded unfriendly and overwhelmed. After her lunch break at 2 in the afternoon, she was still catching up with messages left in the morning and before! When asked the current hourly rates of plumbers, she said prices are calculated according to the job instead of time. She was unable to give me a quote on the phone nor interested in listening to what i needed done. So sad, i have to find a new plumber after working with Clara, Ernie and the team for over 10 years. read more

Horrible horrible horrible.why didn't I review the Yelp reviews first. That is on me. We had a bathroom remodel and our contractor found Plotke. On their first arrival, my wife explained what we needed done first but the plumber said no and that he would be installing a drain pipe today and would be back another day for the other jobs, hmmm ok maybe we didn't understand the process. NOPE, the contractor was not happy and we should have found a new plumber then buttt we didn't since anyone dealing with a remodel or plumbing issues knows you just want it to get done. Second visit, Plotke plumber began cursing at one of the tile workers,How unprofessional to curse and lose control in someone's home. My wife called me and told me what had happened. I called and expressed my unhappiness and I should have stopped and found someone else. I didn't, so the plumber installed the drain only to find out that he installed it wrong a ruined our $700 trough shower drain. I was horrified and Plotke didn't seem to care. I asked Plotke to fix the mistake and they offered to buy a new drain grate. I agreed but then was told oh you will have to go pick it up once it arrives and will have to have it installed????? What, ok maybe they will discount our bill due to me now having to spend my time and more money to fix their mistake, WRONG again, each visit the plumber spent 30 minutes and left. Well we got billed for an hour each visit and in the beginning the plumber explained he would not charge us the hour rate but rather the job itself due to him being booked at other jobs and only being able to do stuff here and there, well apparently they changed this because they had to pay for a new grate. The billing lady was so rude and in the end we paid the $900 bill that was twice what another company would have charged us after we hired them to complete the job. I wouldn't recommend you use them as there are many many other options for your plumbing needs. You can see in the pics that they did not properly measure the grate leaving big gaps on both sides. Could not be resized and I have to pay money to have a bigger grate cut and sized. So unprofessional. read more

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Great fast service - knowledgeable people - have used this company many times when i needed a plumber - highly recommend

Update: we understand the company has undergone changes in management and staff. Since we have been customers for 15 years, we gave them another chance and have been pleased with stellar service once again. read more

Alex from Plotke Plumbing came out today and replaced a burst Water Heater. Very thorough went over everything carefully and super friendly... very good experience and will definitely use again read more

This review is for Plotke Plumbing Carlsbad Terrible! Used to love them and used them for many years, bu since they are under new management they have become UNUSABLE. They just try to squeeze money out of you, no integrity, BEWARE! Here is what happened to me: I called because two faucets were dripping. First visit: 10 minutes, it was established he did not have the correct cartridge for the second faucet and needed to come back. Second visit: 12 minutes, replaced the cartridge. The result: $ 285. I complained, got a discount and paid $171.09. Still a lot of money for two faucets dripping and I thought they just lost a longtime client. One month later: surprise! Got another bill for $254! They claimed this was for the second visit as they charge each visit separately. I complained (in writing) that I was not going to pay $425.34 for two faucets dripping and I thought that the $171.09 was enough to cover the complete job. After all, it was not my fault if a plumber shows up and realizes that he cannot do the job. He should have left immediately and come back when he was ready, and not charge me twice. Anyway, no word from them for 5 months. And then: another bill, where they discount the $254 and they still want $152.55. I will never use them. I told my parents not to use them anymore. Please beware, there are much better options out there, I hope they go out of business soon (they are on the right track). read more

There are so many issues that were incorrect in this assumption I had to write them in {Brackets} Judy - I spoke to my General Manager regarding your request. {YEP, this email is dated, but the lack of customer service has declined to the lowest, I needed to share. My family used Plotke for many many years, something terrible has happened. Hopefully they will change their ways.} When you called in June to have us come out regarding odor in your bathroom we not only came once but twice, {Because the first technician didn't seal the toilet correctly. That was NOT the issue at the time.} and I sent two different Technicians to ensure we had not missed anything. Both Technicians did not smell any odor and they both pulled and reset your toilet, which you were only charged once. At the time of these visits you never asked to have your line snaked or cameraed. Now you are calling back two months later stating you have another Plumbing Company in your home and they found you have a blockage in your line, that does not necessarily mean that you had it two months ago. As far as your toilet overflowing again it was working properly at our time of service. {Third technician found errors in your second persons work. You are missing the point and being on the defense doesn't help your position. We feel we have been more than accommodating with your requests and do not feel you are owed a refund for our services.} Sincerely, Plotke Plumbing & Heating Inc. {Oh PLEASE! You are NOT sincere!} read more

If you gave this company above 1 star, count yourself lucky. Misdiagnosis, unprofessional, unfriendly and expensive. Expect to pay a lot for a little or nothing. I paid 185 for 20 minutes, a pressure reading, and a very bad, incorrect estimate. read more

Good service but very expensive. I had a small leak in a copper pipe. The company came out to repair it the next day. However, when they saw the problem, they said that the water to the whole building had to be shutoff in order to do the repair. However, since it was a 3-unit condo building, they said they had to give 24 hours notice (even though all parties were aware of this). Of course, they charged me for this (coming out). They came back the next day to make the repairs, and it was completed in less than an hour. The total bill was just shy of $300 including parts ($34.75 for 3 small items - can get all this at Home Depot for less than $10), fees ($35) and 1.5 hours of labor @ $150. To me, this is excessive! read more

Have used their highly professional plumbers for nearly 30 years. Hot water heater replacement, leaking pipes, leaky toilets, installing sink fixtures, repairing faucets. Never had any problems years after the work is dine. Efficient and helpful office staff too. The bottom line is they get the job done. read more

Had work done Sept 2018. Jan 2019 told I didn't pay. Had phone conversation and thought it was resolved as I had paid. After 18 months I now get an invoice in the mail for work done in 2018! All for supposed $100. Called the number and left a message to inquire about this. That was a week ago. Just called again and line doesn't go thru. The billing department needs an overhaul. Talk to your (x) customers! read more

Absolutely loved this company in the past as did many of my neighbors. Something has changed....prices extremely high & phone staff not the usual friendly, knowledgeable people. Don't know what happened but can no longer recommend. read more

PLEASE make sure you get the quote in writing. I wish I had paid attention to the recent reviews which warned me not to use Plotke. We were billed almost twice the amount of the original quote (no additional problems beyond the job, and only $157 of that was for parts). We requested the quote in writing but Steve showed up without it. Now that we are disputing the bill, Steve is calling himself Don. We really trusted him and now he is making claims that are made up. Very unprofessional. read more

Overpromised and Under-delivered! Plotke Plumbing returned to my home a second time on the same day, after I was told by their first plumber that I did not have a leaking Washing Machine Water Valve in my Laundry Room. I never had any visible evidence of a leak, or drop of water since I've owned my home. The plumber left both water valves in the OFF position, and several hours after the plumber left, and I prepared for the arrival of my new washer and dryer, and disconnected the washing machine hose! To my horror, water was spraying everywhere on the laundry room floor, walls and cabinet! I questioned why water was coming from a CLOSED COLD WATER VALVE? I immediately called Plotke Plumbing back and spoke with Sheryl who advised me to shut-off water to my home. I didn't have a previous leak, so I was perplexed as why now it was evident there was a problem and the first plumber informed me I didn't have a leak? Sheryl arrived with the second plumber, and evaluated the situation. I was told both hot and cold water valves were leaking, and needed to be replaced, which would require opening my wall and replace my washing machine laundry outlet box and valves. The first plumber said no leak and I could replace the water valves when I was ready and there was no reason I could not have my new appliances installed. When I expressed concern about opening the wall and needing to search for a dry wall repair service, prior to the arrival of my new washer and dryer, the second plumber said he understood and tries to take care of client homes as his own, which I thought was great! He also volunteered and said he had plaster and could use that on my wall, and get drop clothes and just have the delivery service bring my appliances upstairs and he'd install both washer and dryer after he was finished repairing the leak. I felt at-ease, until he negated everything he said and overpromised and under-delivered intentionally, which resulted in a very stressful situation! There was never any communication ahead of the repair to inform me the washing machine outlet box and valves the plumber brought were not a match. Upon seeing the repair (replaced valves and makeshift outlet box), I was surprised and alarmed as it didn't look anything like my original set. I was concerned and asked questions to ensure the valves were reliable and if they had the ball valves as my original set did, as well as inquire about the look of the outlet box, which was pieced together. I expressed concern and asked, if the appliance outlet box he brought didn't fit, then why not use the Quadtro valves from my purchase with the ball valves? This is where everything changed! The plumber said he's never been asked so many questions, and told me he could order the same outlet box and valves, but it might take six months. I'm just seeking to understand as I had a hole in my wall and the fit of the outlet box and pipes looked bad! At the same time, the appliance delivery service called and stated they would arrive in 10 minutes. Given the plumber was still working, and there was an issue with the delivery team installing my appliances, I asked the plumber if he'd just hook my original set back up? He flat out said no, that's beyond his responsibility and he was just trying to get done. When I asked if I could use his drill or have the delivery team use his drill to open a hole in the new washing machine, floor pan that their first plumber cracked, he said no. He packed up his tools and left the hole in my wall, no plaster as he stated he would apply the night before. Plotke Pluming communicated tasks they said they would take care of and without any warning the plumber changed his mind, because I asked questions about the repair. If he didn't want me to use the drill, he could have simply drilled the hole himself in 5 minutes or less, given the delivery team was already onsite and removing the old appliances. When I sent Sheryl pictures of my laundry room and shared my disappointment with the outcome, I received a response from Sheryl with the following explanation about use of the plumber's drill "As for the drill, let me say in jest, do you share your toothbrush? Yes, it's that personal to Jason, a career professional." Sheryl's response was uncalled for and unnecessary, given I was in a tough spot with navigating to get the leak repaired after their first plumber wasted time and charged me for over 2 hours, when he was finished and out of my home in 1 hour and 50 minutes (overcharged). It's the principle of professional service, courtesy and follow-through, given stressful times. I expected more and Plotke Plumbing could have handled this situation differently. Overpromised, Under-delivered and billed an additional $339.00 after the first plumber was a waste of time and money at $260.00. Very disappointed. I would have had a better outcome with a different plumbing company. read more

After almost a month of problems with the shower in my apartment and a visit from another plumbing company, a friend recommended that I try out Plotke Plumbing. The technician arrived exactly when they specified he would. He was very friendly, professional, and patient. He was at my place for less than half an hour and had the problem completely fixed. My shower works great now, with no further problems. I would definitely use this company again and will not hesitate to recommend them to my friends!!! read more

I've used Plotke twice in the past 1-1/2 years. Both times to reroute hot water lines that the builder cleverly hid in the slab foundation, which then decide to leak after 20 years. Durnit. Both times we received a written estimate prior to doing the work. Both times the actual job came in under estimate. On the first job, I was able to compare the estimate with virtually the exact same job they had done on my neighbor's house (gotta love tract homes), so I know they weren't just padding the estimate. They actually got it done for less! Everyone I've dealt with has been un-creepy. I mean, I don't expect them to be my new bff, I just don't want to worry about who's in my house! They've shown up within the timeframe quoted and gotten the work done quicker than estimated. I will for sure call them again if I need any plumbing work! read more

I had used another plumbing company to install my tub and was not thrilled that the work my husband had requested be done was not done and then they offered to do it for an additional $150...after we had already paid over $600 for 2 hours of work. They didn't even attach the tub to the studs and chipped the tub! So I am writing this review with having experienced another plumbing company doing basically the same thing. I am thrilled to write this review on Plotke as I just opened the bill and it was less than HALF of what the other company charged. The bill was itemized so you know what you actually paid for (vs. other company just broadly said "install tub and shower spout in ceiling). Dave was friendly and professional. He was the one to point out to me that the tub was not attached to the studs and would therefore flex the tub that could break grout joints- He told me what to do so I could tell my husband to secure it without damaging the tub. I am going to use them again when we need the fixtures installed. Great company! Great to do business with. I didn't pay when they did the work, they send you an invoice. If you pay by credit card there is a 4% convenience fee, so I paid by check. read more

My appliance guy Tom recommended them and I trust Tom because he is a super honest guy. Plotke are also his plumbers. I like to use the tradespeople that the other tradespeople use. I think they know who's good and who is not. If I could give more than 5 stars I would. I have used Plotke 2 times now and both experiences have been outstanding. They are REAL plumbers!!! It sounds like it shouldn't be that hard, but most of the guys who show up from these companies that run commercials on TV are less trained than an apprentice. The Plotke guys are seasoned plumbers who have seen it all and are very knowledgeable. I had water in my carpet and had convinced myself it was a slab leak. The plumber showed up, opened the wall. Immediately zeroed in on the problem and right away went to fix it. Not a slab leak. Yay! It was a difficult job, with limited access, required cutting, replacing and sauntering pipes. All in, with finding the problem and repairing it was 2 hours labor, plus parts. They worked fast and consistently. They are great, I highly recommend them. They are reasonably priced, experienced plumbers who get the job done. read more

Just fired Rescue Rooter and went with Plotke. Rescue Rooter wanted $850 to replace a burned out Grundfos Recirculating pump (household) - Plotke did it for $324.50. Fast - easy - honest - time and labor. Don't screw with anyone else - you can trust these guys to do it right and charge and honest hours worth of work ($90 an hour plus materials) read more

An old water pipe from the street to our house broke and was leaking. The water was turned off at the street to stop the leak and we called Plotke for an estimate. They were prompt, polite and knew what they were talking about. When they saw that I had a tankless water heater with a pump turned on and no water, they turned it off and explained that the pump would get burned out because no water was flowing through. They were looking out for me as a customer instead of trying to get more business fixing a broken pump. I applaud them for their honesty. They installed a new pipe from the street to the house and brought the manifold up to code. The workers answered all my questions. They were great. As another reviewer wrote, "They are real plumbers." I highly recommend them. read more

I always dread calling plumbers to fix icky stuff around the house. The expense, mess and smell of the workers are always irritants and leave me feeling skeevy. This time we found Plotke through Yelp and could not be happier. We initially called Plotke with a toilet issue, but I asked if they could take a quick look at a shower handle made in Germany (because apparently the ex-owners of the house couldn't find anything suitable that would be replaced easily). He ran upstairs, worked on it a bit, and found the issue. Plotke called the faucet company for us and ordered the part. They promptly came back and installed the faucet. Neat. Respectful, clean workers. More than reasonable prices. No more dread when it comes to plumbing issues. Thanks Plotke! read more

Called Friday morning about a gas smell in our family room. They were already booked for the day, but said they would see if somehow they could reschedule a tech due to the safety concern. Called back shortly to say a technician would arrive shortly, which he did. Very friendly and informative. He checked for leaks and found none, which was very reassuring to us. Turns out, it was his day off but he agreed to come in to take care of us. I think this was great service and the charge was very reasonable. Used them one other time to replace some angle stops and repair a leaking sink drain line and they did a great job quickly, again at a fair price. Our experience with them has been good and I would recommend them. read more

HONEST and ON OUR SIDE Two days without a sink, dishes piling up and home remedies not working. Plumbers I called were not calling me back. At the end of my rope, called Plotke Plumbing. First they have someone to answer the phone. So reassuring. Next she told me to tighten the hose on the sprayer on the faucet! It worked and we are so grateful this company is honest. We have a new plumber when we need one! Rebecca Speer, District Counselor SDCS Encinitas, CA read more

Called twice and never got a returned call. Second time actually talked to someone and was told she would call me back. She never did.

Had a great experience. Our water heater was leaking and they gave us a quote over the phone. Very nice, professional. Called back first thing Monday morning after leaving a message over the weekend. Clear communication on cost and options. Arrived on time and installed in 2 hours. read more

I never write negative reviews. I understand everyone may have a bad day. But I feel inclined to write this review for plotke plumbing. Long story short, they came to fix a clogged kitchen sink. It clogged again 3 weeks later. When I called to let them know the problem was not fixed, I was told they are very busy and would get back to me by the end of the day. They never got back to me so I had to call another plumber. The other plumber from pacific drain came out, attacked the problem in a different way, AND for less money. When I called plotke to ask for a refund the woman who answers their phone, kept telling me they had not made a decision about the $150 and she never called me back. I called her 3 times calmly explaining my end of the situation until she hung up on me. Plotke has chosen to provide poor customer service for the sake of $150. All I heard from both the person and the technician when he first came to my house was how busy they are. With how busy they are, I guess they can afford all these negative reviews. DO NOT USE THIS COMPANY. Btw, we used pacific drain to finally fix the problem. The technician was very professional and they give a 30 day guarantee against future clogs. read more

I have been a customer of Plotke plumbing for over 10 years and used them for numerous plumbing issues as well as installs. They have never failed to be the utmost in reliability, value and good service. They are more than fair in their charges, and sometimes have even told me how to get a simple part and install it myself. They treat me (and I'm sure every customer) like they would family. So refreshing to find such a reliable service in a vocation that can sometimes take advantage! read more

had an emergency they were fully booked but managed to squeeze me in Francisco came out and saved the day also when calling the Lady on the phone was so nice and helpful I was very impressed with the kindness service and response Highly recommend. read more

So very sorry to to write this. I have used this company for more than 25 years for both my home and rental units.They were always fair and prompt. The plumbers were top notch , they saved me many times and Steve did two complete repipe jobs for me. Unfortunately Clara and her husband no longer run and own the business. BEWARE, not the same company. Get your price quote upfront. Some of the same plumbers but the pricing policy has changed dramatically. I hope the the plumbers themselves get some of the huge increases--they deserve it. I will NOT be recommending Plotke Plumbing anymore and have already warned others. read more

Alert: new management. I've been "chasing" them to fix a leak on a job they did few months ago in my house and it was impossible to reach them. I spoke twice with the lady and when I tried to schedule for them to come- crickets. Left vm's and they never got back to me, as if intentionally. Too bad because the 5 star reviews they had on yelp doesn't reflect their terrible customer service they have under this management. If you want someone reliable and trustworthy, I guess it's not that company. read more

They were prompt, professional, and reasonable. So tough to find a responsible and honest plumber--Plotke gets the job done and makes sure you're satisfied. read more

Had a great first experience with Plotke. Very professional, of course the problem I was having didn't happen while he was there but he went out of his way to check out possible causes and make sure everything else was working. Will use them again. read more

I use these guys all the time and have never had a bad experience. They are reliable and well priced. You may need to wait a few days for an appointment if it's not an emergency. read more

Very disappointed. Had an appointment with a window of !PM- 3PM and at 2:35 they called to say they did not know when they would show up. They could reschedule for the next day at the same time. My time is worth at least what there time is worth. Not very reliable people. Very difficult to get to a real person on th ephone and left multiple messages. read more

Today's labor price is $90 per hour. Be advised that the meter starts the SECOND the truck rolls up and ends when the truck drives away, so if there is any chit-chat you pay $1 for each 40 seconds at today's labor price. After my work was done, the repairman spent 15 minutes talking about where he lived, his hobbies, my hobbies, and the neighbor down the street, and then finally presenting me with the bill. I was shocked when I was charged for this chit-chat time because I had no control over getting the tech away from my house. You can hire them if you want; I think they will do a good job, but my guy was a MASTER at running up the clock....resulting in a 33 percent up-charge in labor cost. After a lengthy argument on the phone I was "allowed" to pay only the work time, but it left me with a poor opinion of their professionalism in this regard. The workmanship was good, but I will hire someone else next time. read more

I lived in Encinitas at the time. It was your company but good try for trying to cover it up.

Honest, fair and the best price in town! My entire family uses Plotke for all of there plumbing needs; we have never had a bad experience. Thank you, Plotke! read more

Have left two messages over the last few weeks, no return call. Appears from other posts new owners and bad customer service reviews. They had done great work in my two different houses over the last 15 years. If anyone knows where Steve, one of the head plumber went to, I'd like to use him. read more