Please, steer clear of this place.
I stopped by for happy hour with a few friends, and we had high hopes. We were seated immediately and greeted by a kind, attentive server who took our order of happy hour drinks and food. This is where the positive experience ended.
A few minutes after getting our drinks, the server returned, apologetic, and said the manager denied our order because "happy hour is only for those seated at the bar and bar lounge"--totally cool if this was an oversight on our part, but this detail wasn't mentioned anywhere in the restaurant or online.
We asked if we could be re-seated in the "bar lounge," and our server had to pass this through the manager before she could say yes. We picked up our drinks and were re-seated at a table in the front of the room, past what appeared to be the manager, who just looked at us. As it turned out, there was no separate "lounge" space--literally just the front of the same room we were in, at an identical table.
Our food arrived, and it was pretty tasty. It didn't come out exactly how we'd ordered it, but griping about a sauce that didn't come on the side is splitting hairs, so really no complaints there.
When it was time for the bill, we were asked to walk over to the server station with our cards because they couldn't print the check. When I looked at my bill, our $6 HH drinks were listed at $17. We were told, "Oh, those weren't happy hour drinks," despite ordering the drinks verbatim off of the HH menu (...and being relocated across the restaurant specifically to sit at a happy hour-qualifying table). We pointed this out and the manager offered to "look into it", so we walked back to our table with our cards and watching him struggle for about 10 more minutes to correct our bill on the screen, as if this issue hadn't ever happened before. He then came to our table, seeming a bit disgruntled, and asked for our credit cards. No "I'm sorry" or "thank you for your patience"...just took our cards and came back with printed receipts this time.
The HH prices were finally correct on our bills, but for whatever reason, mine was the only bill in the group with an added "credit service charge" of $3.48 (we all used credit cards and had similarly priced bills). At this point, we decided to just cut our losses, pay, and leave. Our server was gone, and the manager (again) just stood there silently as we walked out.
In summary-- We were made to feel like a nuisance for seeking clarity on the happy hour pricing and hidden restrictions. Management was clearly breathing down our server's neck, and the place seems geared toward guests who can afford not to question overcharges. The overall experience left us feeling simply unwelcome. read more