Hands down, WORST dinner experience we've had in probably a decade. It's truly baffling how much went wrong this night, and it just kept building on its self, becoming a complete disaster. DO NOT GO HERE UNLESS YOU FEEL LIKE TORTURING YOURSELF & COMPANY.
For reference to the information below, our table had 3 couples (6 people).
We were seated at the table and it took 17 minutes for the server to welcome us to the restaurant and tell us that'll she'll bring water. **I stopped her in her tracks and asked her to take our drink orders + appetizers orders (the writing was on the wall in respect to lack of service).
37 minutes later, three drinks (3 out of 6) were delivered, and 1 of them was for another table. We had to call the server back over so she could remove the drink. Also, the wine that was delivered wasn't the wine ordered, but we decided not to mention it since it took so long the first time.
The server decided to take this time to complain about everything going wrong, how nothing could be done, no one is helping, how she's overwhelmed, that her spilling an entire tray of drinks on another table forced her to fall behind an ADDITIONAL TEN MINUTES, how she was worried about tips, etc. etc. etc........
29 mins from there, 2 entrees were delivered... again, we called the server back and let her know that we were given an incorrect entree, which we ALSO told her we touched with our hands (but didn't eat) thinking it was ours, and then SHE TOOK IT TO A TABLE A FEW SECTIONS DOWN AND GAVE IT TO THEM!!!!
5 mins later, I got up to ask the Manager for our drinks that we ordered since it had now been an HOUR AND 11 MINUTES since ordering drinks and only half of our party had something to drink. The Manager got flustered with me and immediately snarled saying they were on their way as she stormed off. To which the drinks were delivered 3 minutes later.
It quite literally took another 22 minutes for 4 additional entrees to be delivered. AND AGAIN, ANOTHER ENTREE DELIVERED WASN'T WHAT OUR TABLE ORDERED, so it sat there untouched for 12 minutes until the server came with what she thought was the last entree for the table.
Mind you....... we also ordered 2 appetizers that were never given to us, so we told her to cancel them, but she immediately told us they were coming out next SMH ---- AFTER THE ENTREES WERE.
Most of us finished our food and we still had 2 others still awaiting theirs. Now, you might be questioning our manors for eating before everyone's food arrived, but after we waited 10 mins for the remaining entrees to be delivered, the food was already cold, and we all agreed just to take it on the chin and eat without everyone being served yet.
At this point, we're all struck with shear disgust of this operation and blatant disregard for service/food etiquette (taking food that was delivered to a table and touched by the table... to then pick it back up and deliver to another table for them to eat; MIND BLOWN).
I had to get up again and walk back up the stairs to the bar to ask for a refill of the unsweetened tea I ordered which was sitting there on the corner of the table directly at the front of the table where the server would stand for OVER AN HOUR.
She (the server) FINALLY came by again about another 15 minutes later (whilst we were all sitting there questioning this entire restaurant operation) to drop off the check AND WE HAD TO ASK HER WHERE SHE WAS AND WHY WE'RE STILL MISSING AN APPETIZER, MISSING AN ENTREE AND NONE OF US COULD GET ANY ADDITIONAL DRINKS ORDERED NOR REFILLED.....
She just complained about her life and the restaurant being busy and how nothing could've prevented the god-awful service. I was absolutely baffled and at a loss for words hearing the crap she was spewing out of her mouth.
Normally, I leave a tip, even when service was far from great, however, I was so beyond disgusted and upset about everything transpiring, I told the table there was zero chance this disgusting server would earn a tip. To my surprise, SHE ADDED HER OWN TIP ONTO MY CHECK/TAB (which was for 2 drinks, 2 entrees) and the tip was 22%!!!!!!!!!
WHAT IN GODS NAME DO THEY THINK THEY'RE DOING.
The server never came back to us after delivering the checks, which is obviously apparent as to why. We paid the tabs and got out of dodge as quick as we possibly could, which we were there for over 3 painstaking hours just waiting for food/drinks the entire time. read more