9 12 17 I received my APS bill on 8 10 17. In the envelope…read morewas a note saying their printer had problems and was late in sending out bills. The amount of the bill was $266.08 with included a discount of $31.75. This would bring the total before discount $297.83 and this is for a 12 ft. X 60 ft. mobile home. I looked at the Average daily electricity use per month comparison from July of 2017 to July of 2016 and saw an outrageous difference in comparison. I immediately called APS and told them I disputed the amount. I live alone and did nothing different from last year to cause such a great increase. Then I got the "OH THIS WAS AN EXCEPTIONALLY HOT YEAR, BLA, BLA, BLA" BLOW OFF. I CALLED AZ CORP COMMISSION AND TOLD THEM MY COMPLAINT TO WHICH THEY REPLIED THEY WOULD CONTACT APS AND HAVE ONE OF THE CSR INVESTIGATE. Shortly thereafter I received a call from aps Customer Representative named Tracy Dean. I told her the problem and also insisted that just looking at the comparison from last year this bill was in error. She said she would get back to me. I stated that I reside in the same mobile I have for the last 25 years, a 12 ft. X 60 ft. live alone and have had no difference in my life style from last year yet just looking at the average daily electricity use per month comparison to last year there has to be some kind of error. The current bill being just shy of $300 for the month. She said she would check into it and get back to me. Get back to me she did. After checking into the situation she did notify me that there would be a $41.00 credit and that it would be applied to my next month's bill. I am a senior on a limited income and on behalf of all seniors living on a very limited income I want to extend a sincere thank you for her professionalism and promptness. The $41.00 credit shows me that not only is there a God but that large corporations do make mistakes. It is too bad that not all CSR really do look into it as many just want to just get rid of you.

But unfortunately your Stuck, my issue is they Hire 3rd party contractors that have started…read morearguments and Racial slurs to other contractor employees but APS fails to take action on these incidents. Just recently we had a company that was contracted by APS, and 3 of those employees stood in the middle of a project screaming racial slurs and a Hispanic employee, then took off their safety vests wanting a physical altercation. Pretty sad APS Allows this to happen and yes, their field managers know about it. Their field operations have lost complete integrity.

Luis was great! He and his partner were quick to stop by our house and give us a quote on an EV car…read morecharger setup (Tesla charger), replaced old outlets with GCFI, and solving some ongoing wiring/switch issues we were having since having over into our new house about 5 months ago. Not only was he quick to reply, quick to set a time later that afternoon for a price assessment, he was quick to start on the job as well. He and his partner were able to complete the job that day. His price ended up being lower than three other quotes I got, and he fixed a lighting issue that two certified electricians said couldn't be fixed. In addition to the quality of work and attention to detail, he fixed a few cabinets for us that were offset free of charge, just to be a good guy. To top it all off, they cleaned the areas they worked to make it as clean as it was before they started the work- this goes a long way and I've worked with many contractors in the phoenix area that turn their nice up at a little sweeping. I complete recommend their servcies!

Luis and his team were great! They helped us solve our electrical issue and were priced very…read morefairly. I highly recommend Mass Electric.

Lies and scams - normal operating procedures. Their so-called discount programs are entirely bogus…read more "Income Qualified Discount" is just about non-existent. The only people who'll ever get that are those willing to spend dozens of hours at each of the following: IRS, SSA, Medicaid, and Retirement accounts, etc... to get a $10 a month discount. SRP claims they support the community, and support those less fortunate. And boy does that look good on paper. Unfortunately, that's all it does... looks good on paper. *They want pay stubs - I'm unable to work. *They want tax papers - I'm unable to work, therefore, I don't file taxes. *They want SSA paperwork - that's a 50 mile drive and 6 to 8 hours at the Social Security office. *They want Medicaid paperwork - that's a 30 mile drive and 6 to 8 hours at the Medicaid office. *They want retirement benefit paperwork - that one isn't even in the state. There's another 1-2 days on the phone. The last three, even if I went through the arduous task of getting those papers, would be all for naught, as they require pay stubs and tax papers. This company doesn't hesitate to use their monopoly to raise prices and lower service.

In summary, I contacted them that the reads (daily usage) was not working on their website…read more Instead of fixing the software, they replaced the meter, which I told them not to do because they were incompetent from the start, and they did it anyway, so power surge destroyed my computer (computer was not on, but was plugged in). If I had known that could have happened, I would have disconnected the power cord from the outlet. Never received any pre-installation checklists or what precautions to take before replacing the meter - no warning at all. I have contacted them numerous times, and their only interest is to fix the meter so they can charge me more. They destroyed my computer, refuse to take responsibility, and the ombudsman is horrible, just horrible to deal with, customer service is non-existent. Believe me, they will not help, even when they created the mess. Bottom line, I suffered extensive damages, and the issue was never resolved, reads still broken. Horrible people. Have to file a complaint the Attorney General's Office in order to get them to respond. This organization and its representatives are despicable.

I called having to get the services under my name & stuff since my grandma passed & Lara was…read moreextremely helpful & nice from the very beginning of the phone call to the very end. She helped me get what I needed done. Thank you again for all the help!

I mean honestly who is a fan anyway? However, at least I always felt they were a tad more reponsive…read moreand community minded than their competition. The recent price hike is a sin. It has come to my attention that they do not notate or put alerts on accounts where there is a heart monitor patient living inside the residence. Lost all respect Do better SRP you can afford it.

Really sad that I read so many negative reviews since my experience with Southwest Gas was Great…read more I called and reported a gas leak coming from the BBQ after we had turned the gas off. I talked to a really nice lady, named Stephanie who sent out a gentleman to check what was going on...he was here less than one hour later. His employee number was R6F2. He repaired the outside connection to the gas meter which was installed improperly. The BBQ will be shut off until someone who he will be referring to us connects the hose from the BBQ to the gas line.

I have been a Southwest Gas customer for almost 30 years. Even though I pay the bill on time (have…read morenever been 30 days late) they don't process it and then tell me to pay another deposit. Then I pay the deposit and then my next bill shows a credit. Very confusing. And I have told them repeatedly to take my ex-husband's name off of the account. I would not recommend this company, but there really is no alternative if you have gas appliances.

I don't think CenturyLink wants to be reviewed. There is no place to review their phone service…read more It's not that it's bad but, this company is behind in catching up with installing fiber optic cable for their customers. In our subdivision we still have the old wiring that was installed in 1972, so at times it can get static or no dial tone. Their customer service is lacking in being friendly. They do try and you have to give them credit for that. This last go around we had to have the service guys come out six times before all was back to normal. The suggestion I would give them is not to have their customers feel like being an inconvenience in calling to get your phone back to working order. So for this and only for this I can only give them two stars. The saga continues with Century Link. It is unfortunate for the company to not provide a decent phone service. I do understand that most of us have a cell phone and maybe that's what Century Link wants, for us to switch to only cell phone service? I don't really know but, the thing is that now we the customer have to provide a service to their company instead of the other way around. Meanwhile their service people are very decent people that try their best to fix your problem in the heat of all things. This phone company is not customer friendly and it is to the credit of the field service people that this company is able to survive. It is my opinion that if they want to offer a lifetime payment to have their service they have to provide a service that will keep their customers for life. Giving them two stars is more than kind and if I could redo this I would give them half a star. Especially when their fix is to place an above ground line to save face. When in essence they need to replace the phone line to have complete new service lines. End of this adventure. Maybe more to come.

CENTURYLINK is like the bottom of the barrel when it comes to customer service. If I want to…read moreupgrade my service, I have to pay them to come install something at the place I rent so I can pay them more money for faster service. No thank you. On April 30 about 10 o'clock at night my Internet went out. It's still out - four days later. . They say you have an outage in your area and we're working on it but they keep moving the day that it's gonna be fixed. When I try to call somebody I can't talk to a human being so I ordered Cox today and I will be canceling CENTURY LINK. They don't fix things quick enough and they don't communicate to their customers and they don't prioritize restoring service. There's more I could say about when they turned my service off because they never transferred it correctly like it's just been an unending nightmare of mediocrity. It's a mid company can't handle it bye

I called to have my utilities located because we were doing new landscaping and needed trees…read moreplanted. I am very pleased with the services and professional experience I received. The pricing was very affordable.

Recently had a plumbing issues at my new home. plumbing contractors were digging in the rear of the…read moreproperty and suspected my gas service ran through the dig area. They suggested i call a utility locator. First time having to use this service Deon with Clear Mark came out same day and perform excellent service which was accurate and affordable! Highly Recommended service! Thanks again

All I can say is JUST LOOK AT ALL THE 1 STAR RATINGS .. the only ones that are better than 1, are…read moremost likely posted by aps employees that created fake profiles .. unjust enrichment is what these people are gluttonously guilty of and they don't really give a rats *ss .. and they have no problem letting you know that they don't .. I have a friend that is a Solar Rep and he set a very polite appointment with a gentleman to just simply "Compare Rates" and when he got to the house, the gentleman that had been very interested and enthusiastic the day before, was sarcastic and rude with my friend and stated very sharply that their neighbor works for aps and that the people knocking on doors are scam artists and that there's no such thing as Net Billing/Net Metering(my friend was so disappointed that he felt compelled to PROVE to me that APS DOES IN FACT PARTICIPATE in the Net Metering Program PROOF EVIDENT BY A DOCUMENT THAT APS REQUIRES THE NEW SOLAR SYSTEM OWNERS TO SIGN BEFORE THEY(APS) WILL ALLOW THEM TO DO SO .. and because I know my friend to be an honest to goodness gentleman, he had no choice other than to believe that the APS employee neighbor was either FED FALSE information by their employer, OR, she flat out LIED and bashed an entire industry that is saving homeowners hundreds of thousands of dollars all over this nation .. my friend told me that there will be MORE SOLAR PANELS INSTALLED IN 2024 than ALL THE SOLAR PANELS INSTALLED IN THE LAST 10 YEARS .. COMBINED .. Yeah .. LMAO .. must be a scam .. if we believe the APS employee, then we have to assume that millions of Americans that "went Green" are STUPID and BLIND .. by way of comparison, my buddy helped a family just 2 doors down from the rude man and his APS employee neighbor, and he helped those homeowners lower their electricity bill by almost 40% AND APS has to pay them back every January for all the extra power their system makes .. and they have No Lien on their house, No Financial Liability, Everything is Covered .. Guaranteed, Insured, Warranteed, Monitored and Maintenance is ALL PAID FOR within the contract .. AND to top it all off, if my friend's customer decides to buy the system, it will add $35,000.00 value to their home and they get a 30% Tax Credit .. the end game? The neighbor is going to save over $120,000.00 over the next 20 years .. and in 20 years(if APS continues to raise their rates and gouge their customers,) the guy who claimed that his APS neighbor said that it was a scam, will be paying roughly $1,800.00 per month .. that wreaks of monopoly backed up by lies and unjust corporate enrichment ..

Go solar ! These clowns don't give to F's about when you are out of power. Got left on hold after a…read morelady over the phone had an attitude and I call her out on it. Over priced save money go solar

Kaidon and his team installed our new air conditioner units. Good customer service experience. He…read moreexplained all of the steps they would be taking throughout the day. Most importantly, when the work was done, he showed us all options on new thermostat. Very clear to understand.

I'm grateful to be able to write this review for American. I would enthusiastically recommend this…read morecompany to anyone looking for HVAC service. I got several quotes to replace my AC. I was referred to American by a friend, and they hit the ball out of the park at every customer touchpoint. I had the pleasure of working with Curtis first. He came to my home to give me a quote, and the thing I appreciated the most was that I never felt like he was trying to oversell me. He provided me with education, walked me through all my options, and gave me his honest opinion about what I truly needed versus what would be "nice to have." In an industry where most consultants are concerned about their commissions, Curtis made me feel like he was genuinely concerned about my needs, my pocketbook, and my satisfaction with my purchase. This is how you secure a customer for life. I was also extremely pleased with my installation team. I would like to give special thanks to Angel and Evan. These two were warm, respectful, and professional. They were sensitive to the fact I was working from home during the install, and they made every effort to allow me to do my thing while they did theirs. Angel did an awesome job correcting some issues he found in my attic. He shared pictures of his work and the quality really shone through. I feel confident that my system will live through many scorching AZ summers. In addition to the care I received from these hardworking techs, I was also super pleased that American offers interest-free financing for qualified customers. Obviously a new system is a huge investment. Having the option to make payments helps me balance this major purchase with my other priorities. I can only speak for my experience with their HVAC team, but based on that experience alone, I will be using American for all my plumbing and air needs. Please accept my heartfelt thanks for all your work. This company is truly amazing.

My system is great I can't believe I went 10 years with a salt system. This is so much easier and…read moreworks much better. My skin feels better and no more salt. I do love being able to drink from anywhere in the house too. I wish there was a way to tell if the buildup in the pipes was going away but nevertheless I'm a happy camper. Very professional and knowledgeable salesman. We worked with TC and he was patient and answered all our questions. Installers were also great and worked around our schedule. Thank you H20 concepts!

If you live in Lake Havasu City Arizona STAY AWAY FROM THIS COMPANY! We were told our water would…read morebe clean and only minimal minerals would be found good for you right. Unfortunately we have been complaining of mineral deposits wherever the water has been allowed to dry leaving ugly stains. The company suggests cleaning the hot water heater what this has to do with the cold water supply has never been fully explained. They will NOT come out to inspect the system or offer a solution other than the water heater. Our drip tray on our refrigerator ice maker is now stained with minerals that no longer clean off. We should have kept our water softener and R. O. Unit which they removed during the install. Don't waste your money on this system in this city!