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    Ask the Community - CenturyLink Store

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    Verify this business for free

    People searched for Utilities 176 times last month within 25 miles of this business.

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    Cox Authorized Retailer

    Cox Authorized Retailer

    (41 reviews)

    They close at 19:00, but Yelp says 18:00. I came in around 17:30 and the place was packed with…read morepeople waiting. I came to pick up my new modem. They appeared to have three or four staff working. Nobody said anything when I walked in. They told people that came in after me to sign in. I'm not sure how long all the waits were, and the check in kiosk wasn't helpful at letting you know. Surprise, they have a check in after you enter that just says Hello on the front. Apparently you can get Cox Mobile as low as $30 per line for up to five lines. The black Friday steal allows you to get an iPhone 17 Pro on them with eligible trade in, must be why the sales person kept trying to get me to get one. I wasn't impressed with the assistance online, so I wasn't expecting much from the store. After my name was called the person tried to sell me a phone. I know it would lower my price, but I don't need an additional phone, even a burner though I'm sure some people could use that. They've got music playing pretty loud, so I couldn't hear the associate too well. Once my name was called, about twenty minutes later, I spent about five minutes with the associate. I need to return my old modem within 10 days, but he told me I could just pay for it. I'm sure my many years of renting it paid for a couple of them.

    Worst customer experience every!! Transferred me to 3 different representatives to ask the same…read morequestions and wouldn't cancel my service then the guy said he's gonna transfer me again and hung up on me. So now I have to go to store to cancel !! So annoyed

    CenturyLink Store - utilities - Updated May 2026

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