My APS Customer Service Representative "Savannah" was the absolute BEST! Such a wonderful and pleasant experience it was to be assisted by this young lady...INDEED! Not only does Savannah demonstrate the professionalism and aptitude of a top performer; her compassion and support are luminously uplifting! read more

Trying to read current actual kilowatt usage on my meter and Aps makes sure that they make that very hard to get a hold of so you can't diagnose any power problems. Good job Aps. read more

Go solar ! These clowns don't give to F's about when you are out of power. Got left on hold after a lady over the phone had an attitude and I call her out on it. Over priced save money go solar read more

All I can say is JUST LOOK AT ALL THE 1 STAR RATINGS .. the only ones that are better than 1, are most likely posted by aps employees that created fake profiles .. unjust enrichment is what these people are gluttonously guilty of and they don't really give a rats *ss .. and they have no problem letting you know that they don't .. I have a friend that is a Solar Rep and he set a very polite appointment with a gentleman to just simply "Compare Rates" and when he got to the house, the gentleman that had been very interested and enthusiastic the day before, was sarcastic and rude with my friend and stated very sharply that their neighbor works for aps and that the people knocking on doors are scam artists and that there's no such thing as Net Billing/Net Metering(my friend was so disappointed that he felt compelled to PROVE to me that APS DOES IN FACT PARTICIPATE in the Net Metering Program PROOF EVIDENT BY A DOCUMENT THAT APS REQUIRES THE NEW SOLAR SYSTEM OWNERS TO SIGN BEFORE THEY(APS) WILL ALLOW THEM TO DO SO .. and because I know my friend to be an honest to goodness gentleman, he had no choice other than to believe that the APS employee neighbor was either FED FALSE information by their employer, OR, she flat out LIED and bashed an entire industry that is saving homeowners hundreds of thousands of dollars all over this nation .. my friend told me that there will be MORE SOLAR PANELS INSTALLED IN 2024 than ALL THE SOLAR PANELS INSTALLED IN THE LAST 10 YEARS .. COMBINED .. Yeah .. LMAO .. must be a scam .. if we believe the APS employee, then we have to assume that millions of Americans that "went Green" are STUPID and BLIND .. by way of comparison, my buddy helped a family just 2 doors down from the rude man and his APS employee neighbor, and he helped those homeowners lower their electricity bill by almost 40% AND APS has to pay them back every January for all the extra power their system makes .. and they have No Lien on their house, No Financial Liability, Everything is Covered .. Guaranteed, Insured, Warranteed, Monitored and Maintenance is ALL PAID FOR within the contract .. AND to top it all off, if my friend's customer decides to buy the system, it will add $35,000.00 value to their home and they get a 30% Tax Credit .. the end game? The neighbor is going to save over $120,000.00 over the next 20 years .. and in 20 years(if APS continues to raise their rates and gouge their customers,) the guy who claimed that his APS neighbor said that it was a scam, will be paying roughly $1,800.00 per month .. that wreaks of monopoly backed up by lies and unjust corporate enrichment .. read more

I don't know how many times I had to call over 3 hours but they are beyond incompetent in listening and problem solving. Talk about NOT being a Karen but turning into one because of these idiots. They ask questions and don't let you answer because they keep interrupting, then wonder why people get so pissed off. Over 3 hours to gain access online?????? My day is shot. When you have had enough of people you literally lose your shit. I gave up on being nice because it's literally a waste of time in the long run. If you can avoid APS then do it. Honestly, wish we still had SRP. read more

APS was supposed to send ME a refund but sent it to my EX Husband!! They reassured me it would come to my house- where I pay for their sky high services!! Then APS can't help me recover the funds.. thanks for piss poor service again!! Sure glad you were able to raise our rates read more

You can pay your APS and COX bill here. You can also pay your APS at Best Buy and one more location - I just can't remember what it was. Is recommend that due to long lines this time of year. read more

APS - Yes, I realize I am in it. Sorry! - Utilities Near Me - Surprise, Arizona

This review is for the customer service representative, Ezekial. Our power in the house that we bought didn't turn on due to a paperwork snafu. He was very helpful in getting it sorted out so that our power could be turned on that same day. He is such an asset to the company. read more

This company is a scam, first off surcharges for electricity through them are about 4x higher than any I have come across throughout the country. Now that's just half the BS they do to you. I signed up for automatic bill pay and sure enough charged 12 days AFTER I paid my last bill which was BEFORE it's due date. So now I have 2 large bill payments in a 12 day period well before the 2nd due date. Total rip off, reported to my bank. read more

I spoke to a very nasty woman who was rude and argumentative with me, I asked to speak to a supervisor and she would not put me through. I tried to call the corporate office but all you get is a recording. This is the worst utility company, there rates are so high and there customer service is a joke. I think it's a disgrace that you can't even talk to a higher up in the company. I warn everyone, avoid using APS if you can. OH and they wanted to put solar on my roof and rent the roof, but only wanted to give me 30.00 off my bill!!! What thieves!!!!! m BUYER BEWARE!!!!! read more

I HATE this company!!!!!!! They're the worst ever. I'm sick to death of their super high rates and the bullshit games that they play with people. We've gotten shut off notices a week before our bill is even due! We ALWAYS pay on time! They have threatened us with late fees and an extra high deposit for no reason! I'm tired of fighting with them! It's a b**** trying to get anyone on the phone! They don't care about anyone!!!! We are planning to move as soon as we can and are purposely going to buy a place that APS does not service. They're a real life nightmare and have made our lives a living hell!!!!!!! read more

My power was shut off, I paid the bill! They told me that it would be turned back on in a couple of hours, but because I have solar they neglected to inform me that they need to issue a service ticket to have someone come out and turn it back on! I found this out after 4 hours of no service, then charge 137 dollars to turn it back on! If you have solar, beware, make sure they issue a service ticket, or you'll go hours without electricity! It so happens to be the middle of summer! It's midnight and I'm still waiting! read more

Got my first bill, trying to pay it and got charged return fund fees when my account has more than enough to pay the bill.

Trash trash company !! They charge way to much money and keep changing our damn bill . They are no help when you call either I asked for tech to come check why my bill keeps getting higher and higher and they told me no . read more

Two brown outs, lasting hours, in one week June 2016 for those living near El Mirage and Bell Road. Yes, this is the poor area of Surprise proper consisting of the Lodge at Sun Ridge and retirement trailer parks. Over the past week we have been without power during evening meals (Record breaking heat too) -so what you have to throw dinner away a few times a week- APS is not going to compensate you and you will be told by the workers to, "SHUT UP" according to neighbor, if you ask how long it will be. Terrible service at an outrageous price, but you have no say because this is a monopoly. read more

Our electricity has probably gone out 8 times this year, it goes out ALL the time. And of course nothing is ever done about it. This week it went out at 6:30pm, which was very inconvenient of course, right before my 2 little ones went to bed. After holding 45 min aps said it wld go back on at 11pm, so do we sweat it out or pay for a hotel at our own expense? We decided to wait, come 12:30 am no power, 2 am rolls around so it's now been 8 hours with no power so I call again, the lady tells me it will go back on the following day at 7:30 PM, yes that right 24 hours, no sweat off their back, it's not them and their kids. So in middle of talking to the lady guess what?? My power comes back on, after I was just told it wld be another 24 hours and I was getting ready to pack my babies up to a hotel. And this is the second time the same thing has happened except for last time I had woke them up, packed and their things and was pulling out of the neighborhood when I noticed it started lighting up again. Thanks aps for the horrible customer service, I pay to have NO power, it's such a gamble on when it will go it again and affect my family. read more

Horrible customer service! They shut off my power when it was 110 outside forcing my fiancé to call into work to go down there and have them fix the problem. Their response was " It was a computer glitch sorry for turning off your power." Then they said they would credit us the $27 to reconnect. No shit? Considering it shouldn't have never been shut off in the first place. I asked if they could do anything more based on the missed day of work and complete inconvenience and they said they were prepared to offer anything more. A total joke for customer service. They are condescending and rude even when they are wrong. Its just too bad we don't have other options! read more

Had to change my service to a new house. Waited 1 hour 9 minutes for someone to help me on the phone. The person who finally helped me was phenomenal. She got the service turned on at my new home, arranged to have the service turned off at my present home, and all in all made it a very pleasant experience after the long wait. She gets the 5 stars. APS gets 3 for their high prices. read more

0 stars. Closed on weekends. Got charged a late fee after only being moved in 5 days. Have no one to talk to because of course it's a weekend. I was told my hold time would be 12mins, it ended up being 1 hour and 12mins that i was on hold. Worst company I've ever felt with. Trash trash trash. Go fuck yourself APS read more

I would give them less than one star if I could. I hate this company, the rates are high and keep getting higher. They wont work with their clients, they mess up my account all the time. they have been a nightmare and it does no use to complain because it get filed away in file 13 and forgotten. I cant wait to have anyone else but them provide my electricity. read more

This has got to be a joke. I've been very careful on what stays on in the house. I run led lights around the house, unplug anything on the outlets that are not in use, turn off ceiling fans in unoccupied rooms. I've payed very close attention to what gets plugged in to the walls around the house. I do all of this,plus... and I still see a bill over $250. How??? APS has been doing a horrible job by not only increasing their rates and charges but they also lack helping customers. This company makes millions of dollars each year and still they want to continually increase customers bills for their gain. read more

I would give the 0 stars right now. I am on permanent disability and very minimal income. With my thermostat set to 82 degrees at all times, I have over a $700 bill! They disconnected my service and we are in an excessive heat warning. I called them bc 2 of my children have respiratory issues and require nebulizer treatments. Monique at extension 179450 stated that bc I was disconnected yesterday and the heat warning came today, they won't turn it back on until I can pay it when my disability comes in at the end of the month. I'm documenting here as well in the event that one of my children requires medical attention. read more

Yesterday a team marched along my property line followed by a crane on a cattrack. When I walked out to inquire, I was ignored until I asked "what's going on?". "A new transformer". OK. And then the power went off. Not for long, mind you, but never the less it was turned off. My complaint and the neighbors is, could not someone have knocked on our door to inform us? What would have happened if someone involved in the outage was medically dependent? Could not the team have cleaned up after the job? Left behind was a padlock which was a potential weapon had the mowers picked it up, the 2 1/2" bolt (another weapon)and washer, the zip ties, the grass bunch which was dug up and simply tossed aside and left, the dirt,bricks and rock at the base that had been disrupted and left a mess. An apology and/or better yet come back and finish a job not finished. read more

Power has been out over 6 hrs I don't think ive ever had power out 6 Total hrs in my life with SRP wish I had other options in Youngtown

Worst customer service ever would do business elsewhere if possible I bet they wouldn't talk to there customers the way they do if they were standing face to face with them read more