I came in last minute when in the area trying to get some things done. No appointment and was able to walk right in. Service was so great. Our customer service person was friendly and efficient we were in and out in under 30 minutes, impressive. Prices were a bit steep for some of what I needed, but I was on a time crunch, no lines and good service was worth it to me for today's visit. read more

We had interactions with two different 1 Stop Motor Vehicle Services last week and they were both awesome. The Surprise location and the Mesa location were both professional, competent and incredibly fast. I highly recommend 1 Stop Motor Vehicle Services and we will absolutely use them again. read more

I had a frustrating experience at this location that I feel could have been avoided with better training and attention to customers. Upon check-in, I was greeted by Stephanie, told to sign in, and have a seat. I did exactly that and sat directly in view of the front desk. After 20 minutes, I noticed two people who arrived after me were helped before me. Eventually, another staff member noticed I was still waiting and directed me back to the front desk--right where I had checked in originally. When I returned, Stephanie questioned why I hadn't "said something" and implied I had disappeared, even though I had been seated just a few feet away the entire time. It's clear she sits in her chair all day and doesn't move from it, so I wasn't shocked I had been overlooked. I explained again that I was there to update my travel license and transfer a vanity plate to my alternative fuel vehicle, which would require cloud plates. She tried processing it but said the system wouldn't allow her to proceed. She consulted a manager, who initially claimed I would need to wait until September. I explained my husband had done the same transaction at this exact location just a few days earlier without issue. After calling the manager on her cell phone, she was told it could be done but not until Monday. I chose not to wait and went to the West Valley Motor Vehicle location the today, where everything was completed in about 20 minutes with no issues. This location could greatly benefit from: * Better training on current policies and procedures * Staff paying closer attention to sign-ins and the order customers arrive * A more professional approach to customer service Unfortunately, based on this experience, I would not recommend this location. read more

completely a scam because according to them we didn't stop at a stop light when we did, didn't use the turn signal when we did, and apparently stopping at a yellow light to be safe made them check off points? They want $90 just to retake it for something they should have not failed us for??? this place is a scam and too expensive in my opinion. Definitely would not recommend going here! read more

Isabel was great. Very friendly and explained all transactions and fees. Highly recommended. read more

I recently visited One Stop Motor Vehicle Service on Greenway Road in Surprise, Arizona, for a driving test, and I would not recommend this place, especially for young or new drivers. As an educator, I've known several students who have gone there and had disappointing, even frustrating, experiences with their driving tests. One red flag was the option to take the test three times for a discounted rate. This raised some concerns for me, as it seemed to suggest a lack of confidence in their testing process. During my visit, I observed and heard from other customers that many students do not pass on their first attempt, and some even need to retake the test multiple times--often at additional costs. I also noticed that the fees charged here seem excessive compared to standard DMV services, which added to my disappointment. I sat in the waiting area and overheard conversations warning about students struggling to pass, which further confirmed my belief that this location may not be the best place for a fair and straightforward driving test. Overall, based on my experience and the feedback from others, I cannot recommend One Stop Motor Vehicle Service on Greenway Road for anyone preparing for their driving test. It's worth exploring other options to ensure a more positive and less stressful experience. During the test, the examiner told my Son he was going too slow at 38 mph in a 45 mph zone. He was also told that he must drive at least the speed limit. Is that the limit???, which seemed unreasonable given the circumstances. Additionally, the he was marked down for not knowing where the defrost button was. My goodness. All the best to you guys. We will get better from this. Oh yeah, also wasn't allowed to run the AC! smh read more

Very poor service. I ordered a new ID 40+ days ago and it still hasn't came in so I had to redo all the paperwork again and order another ID. It's quite unacceptable how they never reached out to me after this long and I had to come back into the store. read more

I dont have enough words to thank the personnel at this office! They are the very best!! I have really bad anxiety but they were so nice and that helped me to conquer the fear of taking my test!! Thank you so much to all of you!! read more

So disappointed with how they assist military members. They ask a lot of different paperworks and when I already have them they'll say they can't process it. Every person has their own rules in requirements. Hopefully this will get fixed. read more

This whole experience was really pleasant and positive compared to what I'm used to. I came in, was immediately greeted by numerous friendly employees, and Jenny helped me with no wait. The entire process took under 20 minutes, Jenny was courteous, kind, and explained the process to me clearly. I was thoroughly impressed, moving forward will definitely utilize this business for all my registration etc needs. Thanks for the amazing customer service, I definitely recommend this 1Stop Motor Vehicle Services. Money well spent to avoid wait times. read more

This is the second time I used rhis offsite DMV facility. Arturo was the agent that helped me both times. He was amazing, the process was quick and easy. First time I had to replace a title and the next time I visited I traansfered a title and applied for plates and registration. He really knows his business. He was friendly yet professional. The other staff was friendly and welcoming too. Greeted promptly upon entering. I would highlt recommend this place over the DMV. Quick service and my title came within 4 days. read more

Best service ever this place Deserves a 5 star review The Girl there helped us i dont know her name but best service ever read more

staff was not helpful at all. showed no interest in helping customers seems they are in hurry to close. there are better customer serviceocatios. Don't recommend this place read more

I went in to get my name changed(newlywed!) and even though the waiting area was packed, the staff is extremely efficient. Everyone was friendly, and Isabel patiently helped me with the process. Definitely worth paying the small extra surcharge to avoid going to the actual MVD. read more

I go to this location all the time as I am a car dealer! The fact that Elizabeth and Stephanie are so unprofessional makes not to go to this place at all. And, or any of the 1 stop locations. I take my customers here as well, but not anymore! They always try to find excuses to give you hard time and does not value your time. When I asked Elizabeth to talk with her supervisor Lisa, she claimed to be the supervisor and lied to me about Lisa being in a meeting for 3 hours read more

Thank you so much Jenny for taking the time today (12/01/25) for helping me get thru all with a new travel ID /license along with a new passport that had gone out. Your assistance was very helpful considering my disability. Going to the Surprise City DMV is a nightmare!! 1-Stop had several employees assisting others ..... my wait was very short. Thank you Jenny! I highly recommend the time (waiting), the employees... all was a very nice complement for 1-Stop. read more

Stephanie was a great experience hands down, from the moment I walked in did not hesitate to acknowledge me as a customer. Recommend this dmv from here on out. read more

Today I changed my address at 1 Stop and renewed my license for 5 more years. Big Thanks to Abraham. He managed it all from picture taking, eye test, forms and fee collection. I was seen immediately and on my way, in an extremely short time. Fantastic service at this location. Hope you meet Abraham.... He was friendly, efficient and helpful. Thank you so much. read more

This place is awesome. Workers are super nice & friendly. This is the only place I am ever coming to take care of my vehicle registration needs read more

Walked in and was greeted. They answered all my questions and was very helpful. Great customer service! Stephanie was wonderful and even told me where she gets her nails done! read more

The staff is very professional and friendly. Guided us through transaction. I can't believe how fast and efficient they were. We were done in minutes. Thank You! read more

Considering the circumstances, i was quite pleased with the experience. Definitely worth the convenience fee. Staff was friendly and had all the answers/info i needed. read more

I took the road test for my driver's license about three times before passing. A huge tip I can give for new testers is that the instructors are very strict on how they want you to drive, specifically on stop signs and speed, and that you should treat the road test differently to how you would normally drive. The test itself doesn't go on the freeway, but rather goes around the neighborhood near WCHS. Be very careful on two-way stops, as one wrong move can lead to an automatic fail. Overall, it was a frustrating experience getting my license, despite driving pretty safely. read more

hi, I've been to that place only twice and I've had nothing but a crate service. The places hospital clean staff is very friendly and they make everything easy I recommend. read more

5stars because that one review will not ruin this business lol. But aye if you feel like you don't like tickets that's tuff

We came here to do the Title/Registration for our vehicle - Abraham was quick, efficient and very courteous. Everything went very smoothly at this location. read more

We came into this place to do our licenses and registration on our vehicle. We had to have a ticket submitted because their system wouldnt let them do something and had to come back. THEN they refunded the amount (they said) instead of charging us so charged our account DOUBLE!! On a Friday. One guess which one STILL (Monday night) hasn't posted so we have to come back again for the 5th time!! They are STILL working on getting our money back and STILL we paid the 50$ convenience charge. SOO unhappy right now. read more