Definitely make an appointment when you go here, it's totally worth it. They have a separate line…read morereserved for appointments made, and it makes the process go through so much quicker. I was helped by Ricardo today and he was really nice and friendly!

Being Retired Military/Civil servant and having to deal with DMV from Virgina to California. I will…read morejust say this. The Facility and Staff here were excellent. The line was long for walk in but moved quickly. There was several windows open and everyone was busting it out. No attitude or drama. Efficient. The woman that helped us was from Michigan and was very helpful. we didn't get everything we wanted done but we go somethings done and were directed where we need to go. Smooth in and out in less than 30 minutes. Thank You for a smooth transition into the community. The Robert and Angela Navarro, Oxnard, Ca.

I typically would just go to the MVD to take care of my business, but my real ID was expiring and I…read morewasn't required to have a new photo but I wanted a new photo taken so that's why I came here. I'm glad I did the lady that took my photo was very friendly and she asked me if I thought the photo was OK and I was like Yep beautiful love it. I look so much less crazy now!! additionally, I also had to renew my registration and upgrade to a handicap plate or whatever upgrade downgrade whatever you wanna call so I got all that done in one shot. So the convenience and also the friendliness of being able to actually get a decent photo is worth the price. that said it's pretty expensive. But it is nice to have options. The staff was very friendly took care of everything. There was no wait and got everything done and done. Thank you wvmv!

Horrible Service, Unprofessional and Disrespectful Staff!…read more I would give zero stars if I could. My experience at West Valley Motor Vehicle Services was nothing short of a nightmare. From the moment I walked in, the staff was rude and completely unhelpful. They barely explained anything to me, and when I had questions, I was met with short, dismissive responses. They didn't even take the time to properly explain the process, which meant I had to come back to finish things that could've been handled during the first visit. To make things worse, they spent the entire time speaking in Spanish, laughing and making fun of me. I could tell they were talking about me, and I felt incredibly uncomfortable and embarrassed. It was clear they didn't care about customer service or making me feel like a valued customer. I've never felt more disrespected or belittled in a place that is supposed to be there to help. This place needs a serious overhaul in both its staff and its treatment of customers. I will never return to West Valley Motor Vehicle Services, and I highly recommend you avoid it if you want to avoid frustration, embarrassment, and terrible service.

This MVD is surprisingly efficient and pleasant to work with. Almina provided me with excellent,…read moreprofessional, and friendly service and eliminated any apprehension I've had for MVDs. If you can make the inconvenient hours work, it is well worth saving some money by coming to this branch rather than a 3rd party business.

Don't bother making an appointment, you end up waiting in line anyway…read more It takes them half an hour just to take your picture and have you sign something because they had to reboot the machine five times. Then, the payment system is down, so you get to sit down and wait while getting zero updates or assistance. I am writing this as I sit here and wait to pay for something the government requires me to have. I've been here for an hour and a half, and I suspect I will be here for quite a while longer.

Even when busy this business is usually pretty fast. I have been in some places where it takes…read moreforever, this one service is great

Made an appointment to get my sons permit. I got there half our early and the lady at the front…read morecounter/desk said I was too early, come back 15 mins before. People that were walk-ins were being seen before us. I didn't like the tone of the lady. We went outside and waited, came back, she sent us to the window. Then got upset asking who sent us. I let him know the lady. He told me to let her know he was busy. She apologized and sent me to another. We were out in 15 mins. If it wouldn't have been for the rudeness of the first 2 people I had interactions with, they would have gotten a 5.

Maria's agency has insured all of my properties over two decades and many, many vehicles. Never a…read morehassle, always a smile, and always service-before-self. As a former insurance adjuster and public adjuster I can safely say this is top-notch service from an agent, and I rarely see that anymore. I have referred all of my close friends and family to Maria and she and Paul have gone above and beyond for them, always!!! Thank you Maria, Thank you Paul, and thank you Lori! I've had some good neighbors but none as attentive as you!

Best Insurance agents, and team!! Ive been with them for years for my cars. Paul Dittmann will give…read moreyou the best rates that suit your needs and is extremely knowledgable. I promise, once you give them a try you will not need to go anywhere else.

Told me what I needed to get a car transferred to my name. When I went back there was a mistake on…read morethe form so had to leave to get that fixed. The third time was perfect. Everything went smooth and the wait lines, all three times, were not long at all. The employees were not only efficient but very kind.

I have been here with Roger for over 10 years. Excellent customer service always. When I have a…read morequestion they are always there for me.When I had an accident they took care of me.

I love this place! This is a good group of folks. They always seem to take care of our needs and…read morefind ways to help us out. We never have to worry about anything with our friends at State Farm / Roger Downey and company. Laticia is always working with us to make sure our account is current and updated to match our needs for our family! We so appreciate this wonderful and great customer service! You guys/gals ROCK!!!! We would be lost without you! So if you need a good insurance place please go and visit them! You will be happy to have them in your corner!

The lack of interest in their own jobs is insane. I mean they couldn't care less. Last week called…read moreto change my address for renters insurance. The girl that answered could not have been more bothered that I called. She sounded half asleep. Hung up the phone without any explanation of what would happen next. Nothing about it taking a week because it's sent off to an underwriter. Maybe it's my fault for not understanding how this business works. went to the downtown office and the guy that helped me was anything but apologetic, could've cared less that I took the time to come down there. A simple explanation and an email with proof of insurance is all that was needed.

I've never had such a bad experience with an agency before as I have this one…read more I've called a few times to speak with someone who can just help me out. 3 weeks have gone by with my open claim and have yet to actually talk to my agent. Called today and someone at this location told me "what do you want me to do about it?" once I told them what's been going on. The incompetence of people not doing their job these days is extremely frustrating.