Alittle complicated but all worked out. Very professional people and friendly!Definitely would recommend!

Needed travel ID's and I tried to make an appointment online before my husband took half a day off of work. No bueno. After in putting all information I kept getting an error to add all required info even though I had. So, we just go down. Arrived about 1:30 on a Tuesday and was surprised there were only 6 people in line. Before entering the line you must scan your drivers license via a kiosk. We stood in line about 10 minutes and were called by Duane I believe, might have been Dwight. Since I had printed out paperwork and filled out at home and had all required documents this was a seamless process. I think it took me longer to track down my marriage license than it took Mr. Duane to process our new travel licenses. Ladies, if you've changed your name after marriage take your marriage license. Even though years ago I had updated my social and dl it was required because my name now does not match my birth certificate. Duane was wonderful. Personable, efficient, happy. By 2:00 o'clock we were on our way home. But when we left there were about 30-40 people in line and the parking lot was jammed. My experience within the mvd office was five star but the hassle of the website trying to make an appointment, as others have stated made me take a star away. read more

Took 2 cars in for emissions check at the Surprise facility. Both Al and Hunter were very good to work with - efficient with great positive attitude. Made the process a pleasant experience. read more

I started with Sharon and she was very professional, polite and efficient. Afterwards, I just walked up to the guy between 13 & 14 to help me set up my online MVD account and he was super nice too! I wasn't even there an hour and that's including the wait time. This was the best motor vehicle department experience I've ever had; the total opposite of what we usually expect. I won't go to another location. I'd rate them 10 stars if 5 wasn't the max. read more

I came to take my driver's test and I had a young kid for my instructor. He was very unprofessional and I don't even understand how we got this job. He had no idea what he was talking about and he kept asking me for an id card for my insurance when I showed him all of my insurance information. And they took the same paper I showed them last time but now they made it a problem. I keep asking him what he needed and he just said id card and kept laughing nervously and I asked him to get a manger and he just stood thier until my husband came and made it a problem. I will never be coming back here and I wouldnt recommend coming here for a driver's test the the instructors are unprofessional and need to find a nother profession. read more

My recent visit to the DMV was the first time I truly felt supported and helped efficiently. Mary was extremely helpful, friendly, and professional. She handled everything quickly and even took extra steps to make sure everything was done correctly. I really appreciated her positive attitude and the pleasant experience she created. read more

There were 25+ people in line in front of us, took 9 minutes to get seated. 10 minutes to get my daughter a AZ drivers license. Fast efficient and friendly. Shanna was so helpful and friendly, great attitude all around. read more

Motor Vehicle Division - The best and most helpful agent! - Departments of Motor Vehicles Near Me - Glendale, Arizona

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I was specifically told by Dillon that I did not need my document notarized, however when I returned I was told it in fact did need to be notarized. so now I have to find time to make a THIRD trip. Don't trust the Slytherin. read more

I got there right as they opened and only toke about 15 mins and there was 10 people in front of me. The lady who helped me made it so easy and quick. Def the best DMV i've been to! read more

Was having a problem in Cali getting my license renewed because Arizona had a hold. Carmella who assisted me was amazing we cleared it up in a few minutes. Best DMV experience I've ever had read more

Hadn't been to this location in years because it was always so crowded and disorganized, you could always count on being there half a day, no matter how trivial your need was. NOT ANYMORE! What a wonderful change! I made an appointment on line and when I got there, I simply checked in at an automated kiosk and then stood in line about 4 minutes for an available clerk. I needed to title, register, and get a disabled license plate for a car. The clerk (Tass) was knowledgeable, pleasant, and efficient. I was in and out in under a half hour!! I'd say that is a massive improvement for our Department of Motor Vehicles, and kudos to whoever orchestrated the change. read more

The system this agency uses to set up an account so you can set up an appointment and not have to wait in the excessively long lines to do anything at DMV is idiotic at best!! Just to create an account involves countless steps upon steps upon steps to prove identity, take pictures, move and connect dots with your noise all for it to fail and advise you have to contact support...WTH could they make it any more difficult to do what should be user friendly and easy??? This agency is full of darn idiots making it hard for the general public to do anything but stand in endless lines!!!!!!!!! read more

the young lady that sits at Window 3 I think her name is B she was very helpful and helped me through the whole process she even let me take my time with reading the questions she's a very lovely and polite employee " read more

After 2 days of people saying they'd call me back I finally got help ordering new plates and setting up an account. Not without being hung up on by a representative when I simply asked her to stay on the line with me while creating the account because I kept running into the same issue. Asked her for one more minute of her time and she said "NO I CANNOT" and hugn up. read more

your system is fucking trash .. your people are incompetent.. all I needed to do was order a ID online because I was out of town one dumb rep said he was transferring me to a second level rep and they could do it because I was out of town just for me to sit on the phone on hold for 20 minutes for this idiot to tell me it doesn't matter if I'm out of town it still needs to be done online but your shit online isn't working ..get your shit together over there then you wonder why people go in these places and go the fuck off .. all this dumb shit your phone has to be in a certain settings .. lol smh read more

Called in and got all my questions answered. Still have yet to go in to get my stuff worked on but at least I think I'll be saving the usual 6 trips back and forth like I would deal with in California lol read more

THEFT! The AZ MVD would not allow me to request a refund of my registration for several vehicles I sold a few months ago. I can't request a refund because I am "no longer the owner". I don't get a full refund because I didn't let them know I sold it right away.... Lets review You know I sold my car You kept my registration overage You won't refund the amount backdated to the sold date You don't get the refund unless you request it.... even though you know I sold it. Sounds like a class action lawsuit for a good law team read more

I would just like to know why is it that if it closes at five and you get into the building 11 minutes to close they just don't see you I get off at 4:30 and I ran to go get there my tax renewal and I been trying for a couple of days and every time I get in there they gonna tell me oh we just took the last customer at 4:45 But it says you are open until 5 o'clock read more

This is the MVD where I got my driving license a very long back. This time I went there for renewal of the same. There are few significant changes in the office and it was so easy to navigate. I did an online reservation and so got the associate window almost immediately. Work was done smoothly and very quickly. Overall big MVD with lot many windows for servicing customers. Highly recommended MVD in this area. read more

Motor Vehicle Division - Departments of Motor Vehicles Near Me - Glendale, Arizona

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We had Kelli at the Chandler office helping us. She was absolutely amazing!! She was very friendly and helpful!! She even helped me with something else than what I was there for initially!! I was extremely impressed and grateful for the friendly service. I hope the next time I need something from there that I get Kelli again read more

I haven't been to the MVD in over 10+ years! Was nervous at first because everyone knows the MVD is always a pain to visit. However, this time was WAY BETTER! Scheduled an appointment online for a Travel ID. Had a smooth experience all the way through. Highly recommend setting up an appointment for an early morning mid week slot if possible. Walk-ins are available but the line was very long and I would not recommend this options if avoidable. The service representative seemed new as she had to ask for assistance multiple times but she was very nice and professional. I was in and out within 20 minutes with a 9:40am appointment on a Wednesday. Good luck to everyone who needs to visit this place. read more

I made an appointment and got here before my time. They now have an appointment line and regular lunch be. So here I stand waiting way past my appointment time.only 3 counters open if you have an appointment and 7 if you didn't make an appointment. That line is going faster. New appointment system is wasteful of my time. Appointment times should be honored and if there is a line, take all appointments before those that show up. read more

Website is horrible, cant login, wrong information on license, can't edit. Tells you you have a different email doesn't allow to login under a different email as it displays your name!.( Obviously I'm in the system). called for help waited on hold for 11 minutes someone picked up and then immediately hung up, just before noon so I'm sure they just wanted to go to lunch... Typical lazy state workers watching the clock and not caring! Either that or don't know how to answer the phone!! And not any particular location just the website and customer service trying to get help read more

Well, I can't say how everyone else feels because everyone else's mood is different. Some people hold grudges, have bad attitudes and or have some type of entitlement when it comes to customer service. I believe in any given situation, people need a chance to speak their perspective or opportunity a.k.a. communication 101. Unfortunately not everyone is considerate. I was very grateful to come across a person as a citizen outside of Arizona to transfer my CDL. If you haven't heard this, you know now "it's not what you say, it's how you say it" ...thank you Ryan Wiseman. Given me every thing I needed so I can move onto the next step. Thank you, for being a gentleman and being openly honest. Patient is a value especially having a job like customer service. Thanks again, Ryan for being a good customer service representative. Don't let those in the office nor outsiders change your character. There are still good people out there !!! read more

Worse place ever. My representative was Jack Bobseine and was very unprofessional. Took a hour to get seen and then still wasting time ( another hour) to reinstate my drivers license. He laughed most of the time behind cuticle then actually helping me. Have 100 more ppl standing in line waiting. Very unprofessional. read more

Luckily, many Driver License issues can be taken care of on-line. Or, at one of the self service kosic inside at this location. Because of my job at the time from 2014 to last year, I was a regular at this office. So, I got to know most of the CSRs, and a couple of the Leads quite well. And, i5 am greeted with a friendly smile, a genuine welcome,and maybe, a hand shake. Today, I was here on personal business (would be out of state at time of Registration renewal, so I needed to find out how far in advance it could be done. Answer is 6 months. So, I renewed today while I was here). Also, said hi and chatted with a couple of the CARs and Lead that I know from before. But, a lot of new faces. Overall, the staff is professional and knowledgeable. However, some can lack that touch that makes the difference between a nice visit, or one you wish could have been avoided. read more

Motor Vehicle Division - The Glendale MVD Office - Departments of Motor Vehicles Near Me - Glendale, Arizona

Fastest DMV I've been to. Gone in and out in less than 30 minutes, and I arrived 30 minutes after they opened.

VERY packed location. I left and went to another office that was far less crowded. I would recommend driving out of the way to avoid this one. read more

TERRIBLE !!! Over the last year I have had the following problems with getting information about riding/registering a 49 cc motor scooter - I've been driving for 50 years so this isn't my first rodeo. I've had the following issues: --- I called two different offices and they said a Motorcycle license isn't required because it's under 50 cc (which is consistent with the law in most states). The bike was titled/registered in Iowa. --- Was stopped and ticketed by a Peoria officer and ticketed for not having a motorcycle license; all other paperwork was perfectly in order. --- Took the Motorcycle license test at 59th/Bell and passed the test. A supervisor at that office told me that they won't title/register the bike in AZ because it's under 50cc. Decided that makes no sense because...how would I ride it on the street !!! ====He also told me that my Motorcycle endorsement was limited to bikes under 100cc. --- Called the Surprise DMV and they told me they WILL title/register the bike. I left AZ for the summer so kept the Iowa title/registration. --- I eventually learned that even if you call the listed number for a specific office...you won't ever talk to anyone at the specific office !!! Their system always sends you to a call center which doesn't have DMV experienced personnel...they are simply contracted to DMV. BUT, as I've learned. they will give you an answer whether it's right or wrong. --- In January 2025 I sold the 49cc bike and bought a 110cc bike. I went to the Surprise MVD office to find out how to upgrade my license based on the advice from the supervisor at 59th/Bell and, after waiting in line for 30 minutes, was told by the lady working there that I have a motorcycle license...and that she had never heard of any kind of restricted motorcycle license !!! THE ENTIRE SYSTEM IS THE WORST PUBLIC WORKS DEPARTMENT I'VE EVER ENCOUNTERED...and this is coming from a person that worked a 50 year career which was primarily in public works. read more

Tried the chat and nobody there. Called and transferred and nobody again Just wanted to put car in storage. Not a simple task. Never got plate sticker and they want a fee for a replacement. read more

Wow!! I am so impressed by the service and speed of this DMV. I arrived right at 7:30, which is opening time, and only had to wait in line for 5 minutes. The man who helped me was incredibly kind and efficient and the process was very easy. As long as you bring the appropriate documents and show up early, everything should be easy. My first actually good DMV experience! read more

We're moving from California to Arizona & called to get information on our expiring vehicle registration. A bona fide human being answered the phone within seconds. He was very friendly & helpful. The process is super easy and much less expensive than California registration. I actually called back on another topic and the call center routed me to a different person who was equally proficient and cordial. And who answered quicker than the first. I'm hoping the rest of our move goes as smoothly! read more

Edmond was awesome! He was friendly and made the process very smooth, I was in and out within 20 minutes, thank you!

I arrived here out of state and heard that the DMVs in this state aren't 2-3 hour wait times. I came here to get a Real ID and to register my car here. I came around 1:00pm and only had to wait 10 minutes before I got to meet the amiable Juana who did a great job in making the whole process so straightforward and easy. I brought a lot of documents so I was able to successfully register and get a Real ID. The Real ID cost me $25 and a 2 year registration cost me $207. The only imperfect aspect about this place is their unwieldy website. I tried to make an appointment online and it just wouldn't let me. It was also difficult to find what documents I needed for out of state registration. read more

Their process is a bit confusing but once we got to the window with Kevin, it was smooth as silk. He was knowledgeable, handled all of the documents quickly and took the time to explain every change to the system and every process that title takes. I couldn't be more pleased. Don't go to a 3rd party and over pay. This is easy. Maybe you will be lucky and work with Kevin! read more

Yet ticket has 3min yet we still don't get call dad is handicapped but priority is still for the other line wow We than have a special line just make one line how times have changed take care of the elders respect the elders read more

Lines like Disney, be prepared and start your queue before 8 am. I am impressed that the MVD on trying to improve efficiency. Things have changed since a year ago. The Glendale MVD has structurally and procedurally changed. Get ready to line up. Hopefully today was an anomaly. The clerks informed us that it was unusually busy. When you walk in, many rows of metal grated benches have been removed in the middle of the waiting room to accommodate many lines of people standing. If you are getting your Driving Learner Permit, be prepared for at least 4 lines. Gone are the days of only one long that extended from the information desk upfront and extended into the parking lot and wrapped around the building. Once you go through their "triage", had your picture taken and received your number, you could sit down and wait for your number called. The wait between counters calling your number up on the board was long but you got to sit. In this new system, after the information counter, and you've received your forms to complete and your number, you line up to wait for the Service Director. This is the longest line. At the end of this line, the Service Director puts your name, reason and number on a clipboard. She then directs you to the appropriate counter. The clerks at these counters have been friendly and helpful. They process your form and identification and take your mine. They take credit cards. After this line, you queue for the clerk who readies you for the computerized test. Non-English verbal tests are given in 8 languages. Because a computer was available, my daughter tested immediately. The computerized test compromised of 30 questions. You can miss 6 and pass. It is untimed. If you miss 7, you get kicked off and may retake the next day. Tip: They no longer make you wait 2 weeks.. You can skip questions and the computer puts them at the end of the test. If you have completed the minimum, it congratulates you and bypasses the skipped questions. After you pass or fail, you line up in that same line to meet with the same clerks to get your permit. It was nice to see when the main clerk was swamped with customers, a couple of other clerks flowed in to help ease the strain on that line. Pros: This new system has increased the number of clients served and is a good way of using our tax dollars and time. It has also managed to squeeze more customers in the building and that means more people get to wait in air conditioning and not in the desert elements. Fewer people are turned away. Even though it was uncomfortably crowded, the clerks stayed positive and were actively engaged in helping someone at all times on the floor. The last lady who helped us said that it wasn't usually this bad but they were hit with a double whammy: Short week after Columbus Day, and it was Fall Break for many schools. Cons: Lines are really long and you have to walk and stand. Tip: Avoid high peak days: Monday's, Friday's and the day after a holiday. Tip: If you have a disability, they have a Priority Access line. Make sure you indicate you have a disability at the first Information Counter. I understand and appreciate these waits cannot be avoided because we live in a big city. I appreciate the courtesy and sense of humor the employees have in this location. Tip: Like A theme park, come early, line up and prepare to take at least half a day. read more

The first man that helped me acted like a Robot but Carla saved the day. When I first got there, I explained how I didn't have a physical copy of my license because I wasn't in state (Texas) when it expired and I renewed online. The man did not greet me, pulled up the wrong info so he had to manually put my info in, all while I am asking if he wants to see my physical expired DL to go with the paper license. Every time I asked, he said no. He later told me because I don't have a physical copy of my DL I would either have to take the knowledge test or get my driving record from the TX DMV and come back another day. I opted for the Knowledge test because I had been there for over an hour. I get to the room to take the test, and it literally doesn't even work. I walk out and Carla said she would help me, and after a minute or two of waiting I am able to explain everything that happened. She looked at all my documents and said that not only did I not have to take a Knowledge test, that I had all the correct documents and she only needed the physical expired copy I offered the other guy at least twice. The only question she asked was if it had been expired for over a year, which it wasn't. It took less than 30 minutes to not only get my DL, take the picture, and finish that process, we also got me a 90 permit for my registration. I don't know the other guy's name. But Carla is the absolute best and was so kind! read more

Mvd is always a nightmare for waiting. Call to make an appointment! Do not go as a walk-in. If you're lucky enough to get Steve, he'll take good care of you. Knowledgeable, pleasant. read more

I ordered plates for my vehicle back on 4/17/2020 I paid and got the confirmation but somehow there's no record? I have the email and can show that the money was taken out. I would like an answer on where and when my license plate is coming in! I have emailed and called NUMEROUS TIMES WITH NO HELP OR INFORMATION!!! read more