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    terrible company to work with, always tries to squeeze as much money as they can and hardly assist you with anything

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    Page 1 of 2

    Ask the Community - SRP

    Review Highlights - SRP

    The customer service agent that handled the call was understanding, sympathetic, professional, and very helpful.

    Mentioned in 2 reviews

    Read more highlights

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    Verify this business for free

    People searched for Community Service/Non-Profit 5,234 times last month within 15 miles of this business.

    Verify this business

    Salt River Project - The entrance to the building.

    Salt River Project

    (96 reviews)

    Lies and scams - normal operating procedures. Their so-called discount programs are entirely bogus…read more "Income Qualified Discount" is just about non-existent. The only people who'll ever get that are those willing to spend dozens of hours at each of the following: IRS, SSA, Medicaid, and Retirement accounts, etc... to get a $10 a month discount. SRP claims they support the community, and support those less fortunate. And boy does that look good on paper. Unfortunately, that's all it does... looks good on paper. *They want pay stubs - I'm unable to work. *They want tax papers - I'm unable to work, therefore, I don't file taxes. *They want SSA paperwork - that's a 50 mile drive and 6 to 8 hours at the Social Security office. *They want Medicaid paperwork - that's a 30 mile drive and 6 to 8 hours at the Medicaid office. *They want retirement benefit paperwork - that one isn't even in the state. There's another 1-2 days on the phone. The last three, even if I went through the arduous task of getting those papers, would be all for naught, as they require pay stubs and tax papers. This company doesn't hesitate to use their monopoly to raise prices and lower service.

    In summary, I contacted them that the reads (daily usage) was not working on their website…read more Instead of fixing the software, they replaced the meter, which I told them not to do because they were incompetent from the start, and they did it anyway, so power surge destroyed my computer (computer was not on, but was plugged in). If I had known that could have happened, I would have disconnected the power cord from the outlet. Never received any pre-installation checklists or what precautions to take before replacing the meter - no warning at all. I have contacted them numerous times, and their only interest is to fix the meter so they can charge me more. They destroyed my computer, refuse to take responsibility, and the ombudsman is horrible, just horrible to deal with, customer service is non-existent. Believe me, they will not help, even when they created the mess. Bottom line, I suffered extensive damages, and the issue was never resolved, reads still broken. Horrible people. Have to file a complaint the Attorney General's Office in order to get them to respond. This organization and its representatives are despicable.

    SRP - nonprofit - Updated May 2026

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