A beautiful facility for service members and family. Very spacious, clean and comfortable. I wish they were open longer hours, they closed at 1900. Food, snacks, drinks, playroom for kids, computers, place to store bags and recliners! Perfect. read more

USO Arizona - USO Comforts - Community Service/Non-Profit Near Me - Phoenix, Arizona

There is nothing like relaxing at the USO before checking in for a flight. The volunteers are always wonderful and it is a delight to share stories with fellow service members. read more

USO Arizona - Relax and unwind - Community Service/Non-Profit Near Me - Phoenix, Arizona

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Outstanding USO and team. Very welcoming team with lots of enthusiasm. Very clean and welcoming environment. Good variety of snacks (healthy and unhealthy). Sandwiches, candy, yogurt, lunchables, and such. read more

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I wanted to spend part of my layover here, but they deny entry to disabled veterans, including 100% disabled US Veterans. No reason was provided, just "Sorry." read more

This USO was a little hard to find for me. It's located on level 2 by the C and D terminal check in, closer to the international side. The opposite side is where A and B terminals are located. The hours have changed from what is posted as of Nov 1, 2023. The volunteers here are wonderful. They gave me a tour since I couldn't remember being here in the past. There is a kids room, an area with reclining chairs, an area to eat a wide selection of snacks, and more. Someone donated chocolate chip cookies that I enjoyed while catching up with some work. The value is excellent considering it's based on donations. read more

USO Arizona - Hours - Community Service/Non-Profit Near Me - Phoenix, Arizona

I have spent a few hours here in the past, as flying to London from Yuma brings with it a long layover. Im here today and just enjoyed a non-interrupted knapp on a very comfortable couch. The place is incredibly well kept, very nice furnishings with many amenities to satisfy all ages. Very grateful to the men and women that run the place. Thankyou and great job. read more

Located in Sky Harbor Phoenix International Airport. Probably one of the better USO/ well stocked with goodies that weve been to! Plenty of room to relax, snacks, TV and computers and FRIENDLY staff read more

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Service quality for most was great. However, when traveling with my daughter and stopping there before our connecting flight and we had been traveling all day I was belittled by one volunteer for not packing enough gluten free snacks for my daughter who suffers from celiacs disease. When asked I was told by Elizabeth that I should've "planned better" then she laughed at me. I have never been so uncomfortable at a USO which is supposed to be a safe place for military and veterans like me. I can only pack so much in our carry ons and we had already been traveling all day, a simple "I don't think we have anything gluten free" would've been way better than how I was treated. -NAVY VETERAN read more

This is the first time I've visited this one since they moved locations years ago. Now it's neatly tucked away in a cubby hole next to the escalators. After the initial check in, it turns into your usual USO, replete with the amenities you've come to love, from the superior customer service to the well-stocked concession section and lounge areas. I fell asleep in a comfortable chair while my phone charged (in what's probably the norm) in the 3-prong/USB outlets. The bathrooms are located in the airport terminal around the corner. The open air design fits well with the Social Distancing as well. Do yourself a favor (if you're qualified) and seek them out for a nice reprieve from the daily airport hustle...you'll be glad you did. read more

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Donna & Hector we're so amazingly kind & made me feel so welcome. I got there, had to wait 2 hours for my friend to arrive, I was so grateful to see there was a USO! I had nice snacks, nice conversation! It was a one day trip, we both had the same flight time out we went back to the USO my friend is a Army vet we were greeted kindly by Gent and the staff, we had such great conversation. It was a wonderful experience at the USO in Phoenix. The quality of all they had to offer us was top-notch and they were very generous and we were very grateful. Thank you so much once again; Hector, Donna and Gent and staff read more

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We were here just yesterday ! My husband and I had a lay over from San Fran in Arizona. It was a nice uso. Had a game room , a quiet room, food with good service and a tv area. It was nice to take my shoes off and just relax. I sat on the game room to talk to my kids. Had a cup of noodles and some nuts. Charged my phone and laptop. Got to use a nice clean bathroom instead of the gross airport terminal ones. We love the uso and this one in particular was super sweet ! read more

This is one of the nicest USO'swe come to! Very clean with lots of room and an awesome staff! Folks here couldn't not have been more friendly, informative and helpful! Made for a great stay and to charge up all batteries! Thank you for a pleasant experience! read more

USO Arizona - Very clean and awesome staff! - Community Service/Non-Profit Near Me - Phoenix, Arizona

Saturday 7/27/2019: Great USO! Amazing amenities. We were in Arizona for our babymoon and made stops at L'auberge de Sedona, Antelope Canyon, and Grand Canyon. Our flight flew in and out of Phoenix. We allotted some time to be foodie adventurists in Phoenix on the final day before our flight. But OMG... the weather that day was 112F. HOW IS THAT POSSIBLE!? The rest of our trip wasn't like that because the canyons are cooler. In Phoenix, we were able to do "famous" BBQ and a stop at a "trendy" coffee shop, and then I said "Okay, done! No more. Bye Phoenix!" We spent 5 full hours at the USO because of the heat. This place is before the security line and you'll have to use the public bathroom before going in. They don't have their own. Five hours is a lot, but honestly this place was soooo great I didn't mind. They have everything!!! Lockers for your luggage, greeting cards, food, drinks, a cafe, a relaxation room with recliners (where I spent 95% of my time!), huge gaming room, library, internet cafe, and a baby room. EVERYTHING!!! This place was really busy, but it was so comfy I was still able to take a nap in the relaxation room. The relaxation room is darker than the rest of the USO. There's still a little light that filters in for safety though. It has a huge TV with DirecTV channels which I used to watch Captain America movies (how fitting!) and Friends. The recliners have sockets so you can charge your phone. There were a lot of food choices!!! Fresh baked dessert items (cookies, muffins, brownies!), microwavable dinners, turkey sandwiches and other kinds of sandwiches, yogurt.... MOVIE THEATER STYLE CANDY AND CHOCOLATE... AGAIN... EVERYTHING! This place is really great. Definitely a great amenity for our military at a super busy international airport. Thanks hubby bubby! read more

USO Arizona - relaxation room! - Community Service/Non-Profit Near Me - Phoenix, Arizona

The best USO lounge I've visited! Very clean and spacious! Awesome staff!!! The two ladies (didn't catch their names) there were so sweet and helpful! I quickly stopped by before boarding my flight and stocked up on SO MANY snacks! They have such a variety of snacks and drinks at this lounge! Great options, too! There were even healthy snack choices with extremely clean ingredients that I've seen at Whole Foods. Note: this lounge is located BEFORE you enter security! read more

Hey folks, please leave a donation on the way out the door -- let's all support this wonderful non-profit! Excellent USO! The folks have done a wonderful job of making a quirky space as comfortable as possible. Volunteers were friendly and helpful; nice areas for work, gaming, lounging; plenty of food/drink. Thanks USO and all your volunteers! Cheers! RS read more

USO Arizona - Kudos to the team for making this USO as comfortable as possible. - Community Service/Non-Profit Near Me - Phoenix, Arizona

Great welcoming and attentive customer service. Superior comfortable accommodations, with great areas for food, lounge, computers, games, or relax with tv. Top drawer all the way. C'mon in to the amazing Sky Harbor AP USO. read more

This USO was great. So many snacks and food at this location. I'm glad I made the stop. read more

USO Arizona - Community Service/Non-Profit Near Me - Phoenix, Arizona

This USO is better than most I've been to. The service is great and the volunteer staff do a wonderful job and make everyone feel welcome. One of the downsides to take into account which isn't terrible is that's it's outside of security. You have to allot for enough time to go through security. This USO has some of if not the very best selection of snack that I've ever seen in ANY USO let alone an Airport Lounge. That is specifically snacks. They have king sized candy suck as Paydays, Snickers, Resses Peanut Butter Cups, small can of Pringle's, Trail Mix etc. They have a small area you can sleep, play video games, watch TV, play board games, is computers, charge your electronics and simply relax. It's good to see that not everyone was taking advantage of the situation. I had a long layover and got a decent amount of snacks to include Chocolate Coconut M&Ms. read more

This USO is by far one of the best I have ever been to. Easily ranks well above the others in many areas. The staff were all phenomenal, and Brian was truly helpful in getting us signed up and logged in. Additionally, he gave us a tour of the area and helped us to the delicious refreshments. There was plenty of seating, lounge areas, reading books, and private computer areas. Additionally, the entire place was glistening in cleanliness! If you're coming through the Phoenix airport, this is a must visit! read more

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Fancy, fancy, fancy!!! This place is REALLY nice! Look at my videos and photos for an idea of how the facility looks! Their furniture and entertainment systems are brand new and have computers with printers for us to use. Make sure to have your ID ready for a speedy check in! They're great and always have TONS of toiletries for members to have. Last time I came here, I left with a travel pillow, blanket, and a hygiene kit--that doesn't even touch the dozens of snacks I was offered! The volunteers here are really nice, several of which were veterans and even spouses of veterans. People I've met here and the stories I've been blessed to share here are all memories I am so grateful to have. All in all, this has got to be one of the nicest USO facilities I've had the fortune of experiencing. I reduced the rating to 4 star just because of the hours. Part of the best things about USO facilities is having a place to rest at for late night flights, but their hours are Sunday to Saturday 8am to 8pm. They try their best to open 24 hours on holidays, but it gets difficult without the manpower unfortunately. Again, I genuinely appreciate all that USO does and this is the fanciest USO I've been to, but the hours of operation is the downer (when compared to other USOs). Tip: hours are Sunday-Saturday 8am to 8pm! They try their best to open 24 hours on holidays, but there's no guarantee, so call ahead if you are planning on coming here off hours! They're great about picking up the phone! Tip 2: located in terminal 4, floor 2 read more

Excellent service and perceptive to calls and giving guidance to location. Don't go through security to get here

The USO doesn't let you down!!! Looking at the other reviews some people are complaining about the hours of operation. REALLY???!?! In case you didn't notice it is ran by volunteers and everything is free for military members and dependants. Stop being so picky. Anyways, the staff is friendly and very nice. You feel like a 5 star traveler when you enter the room. Whatever you need they got it. Be sure to leave a donation when you leave! Thanks USO! read more

USO Arizona - Snack area - Community Service/Non-Profit Near Me - Phoenix, Arizona

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This place is outstanding with personable and caring volunteers. Support this venue! read more

This was mine and my family's first time going to a USO lounge (18 month and 3 year old). The volunteers there were very kind and treated us very well! I would recommend and will return. read more

In A Nutshell: -The USO in Phoenix Sky Harbor Airport is pretty nice. -It's a good option to have since The Club at Phoenix (which is part of the Priority Pass lounge network) closes at 3:30pm every day. -You'll need to show your ID card to get in. -If you are new you'll get a quick tour by one of the volunteers. -You can have at it w/ any snacks, junk food, drinks, toiletries, etc... -There's areas to play video games, a kids playroom and other small areas to relax. Overall, it's a decent USO, at least it's an option at this very busy airport. read more

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Not friendly or helpful at all. Called an hour ahead to notify staff that I did not have my ID but had other paperwork showing I am an active member of the reserves. Was told that what I had would be fine. Not the case after the 30 minute walk through the airport. Had my dependent ID, VA card, and even had my commander call but "because I was not traveling with my spouse" I was denied. Just the entire interaction was very off putting with the rude older gentleman at the counter who only kept saying "I said what I said" and not willing to hear or listen to anything I was telling him. Just not a way to treat fellow servicemen AT ALL! read more

It's a damn shame that the USO at Phoenix international airport wouldn't even offer any assistance to a stranded 78 year old retired marine sgt veteran in need. "Oh no the man said we dont have resources for those "kind" of vets. Technicalities with veterans lives is a dark disgraceful way of making excuses. I did all I can do for the veteran known as Freddie carrying his dress blues and is a combat vet, drove him 3 hours across the desert after being stranded at a rest stop, gave him money, bought him food medicine and a one way ticket to Columbus Ohio so he can bury his mama. No Thanks to the AZ PHX airport USO Freddie is sleeping in the airport confused alone hoping someone can lend another hand to get him in his flight in time. Shame on YOU USO PHX SHAME read more

USO Arizona - Marine Vet Freddie - Community Service/Non-Profit Near Me - Phoenix, Arizona

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Followed the directions to the airport lounges all the way to gates C and D, and after looking around for a while, couldn't find the USO. Ended up asking a worker at the airport where it was located and they told me it was outside of security on the 1st level, not a convenience at all for military members on layovers or who are already inside the area where the gates are. Didn't even go after I knew the location. Location needs to be in the area where gates are located or where other airline lounges are. read more

Great USO with great atmosphere, but with terrible M-Th hours. They close early at 3pm?!

So nice!! Great place to pass the time in a safe, clean, and comfortable environment. Thankful to have had this USO for a twelve-hour layover. Lockers available. A bunch of snacks, food, & coffee available. Cozy couches, recliners, TVs, board games, computer access with your CAT card, and even a children's play area. Can grab a snack, take a nap, watch a movie, or get some work done. Very well taken care of and every single volunteer I interacted with was kind. Open daily from 6am-10pm read more

This is one of the best USO's I've been to. They welcome you in and get checked in quickly. Their app wasn't able to check me in so I had to use the iPad. They give you a tour and they offer many choices of food and drinks, to include coffee, soda and filtered water. They have two refrigerators full of food with sandwiches, yogurt, string cheese and much more. They have many area with table and chairs, a lounge reclining chair area with a big tv, a gaming area and more lounge chairs in the "living room" and a place for kids. Then they have 5 computers stations with a printer. The only thing they don't have is a bathroom, so be sure to go before heading to USO. There is one near them. Make sure you go there first before going thru security. It's way down the hall on the end by terminals 3 & 5 past Southwest and Westjet. Overall, very nice. Thank you! read more

This is a very nice USO and I am thankful that they made a space for me; even though I'm just a dependent. A long layover can be physically hard on the body but the chairs and recliners were soooo comfortable and clean. The volunteers were top notch and answered any questions with ernst. There were outlets conveniently located throughout the seating areas to keep your electronics going. They had a separate kiddie area to keep little one entertained and busy as well. They had this one cookie with everything in it that you must try, if you're fortunate enough to get a chance to visit. So thankful for their service to those that have served. read more

USO Arizona - Thankful for our service members - Community Service/Non-Profit Near Me - Phoenix, Arizona

This USO is Just as shameful as the VA when it comes to helping veterans looking for a break. They(USO) got the entire family (including CHILDREN) turned away cuase the black guy at door demanded active ID even as I had proof of military service. Our flight got delayed, we were so burned out, tired and were just looking for a place to have a nice break but, my family got the middle fingerfrom the black guy at the entrance instead. I've been to about a dozen USOs and this one in Phoenix loves to say NO to veterans. I felt discriminated and my family was discriminated cause I'm a veteran while HISPANIC ‍ To be honest, did not see a Hispanic veteran inside. If you are Hispanic military veteran and or Asian military veteran, walk away cause you will be turned away Also, I will never donate anything to the USO and asking for others to do the same cause the property owner will reply by giving his politically correct statement of he doesn't care as long as he keeps on getting cash donations read more

Fantastic USO location. Very friendly staff, lots of great give-a-way stuff that the young troops may want to get their hands on while traveling and a very convenient location. Currently serving or retired? If so, this is the place to spend time your down time waiting at the airport. A far better solution than anywhere else in any airport short of a first class lounge...and you meet better people at the USO. read more

USO Arizona - Community Service/Non-Profit Near Me - Phoenix, Arizona

Best USO I'd been in. Very welcoming and want to help out with whatever. Had a bunch of stuff to eat, WIFI, activities. Made a 4 hour layover go by very quickly. Very quiet too. I like airport lounges and pay for ones with credit cards, and this one is better than all of I've been to, people pay hundreds of dollars every year for lounges that don't nearly stack up to a USO. I'm grateful service members get access. Thanks read more

I normally hav never have anything bad to say about the USO's that service us Veteran's and military personnel. However, I must comment on the treatment that myself and 14 year old son received at the Sky Harbor USO on our travel. I don't want to call it a race issue but we were talked to rather rudely in regards to "you've had enough already"; this was in reference to my son asking for a roll of candy and beef jerky. As I only had a a coffee and a sandwich. Due to the lack of time of needing to catch our flight, I was unable to address the matter on the spot. If this is the manner of discourteous that one; as a 24 year veteran have to entail; possibly entering the USO has become a bad idea to encounter during already hectic travel. read more

My first time here and I was very impressed. This USO had game consoles, TVs, food, drinks, foosball, travel hygiene and high quality snacks. The staff/volunteers are awesome at this location. Thank you for your support, USO. You giving Spirit is a blessing to my family. read more

We were greeted within a minute of walking through the door by two very friendly USO volunteers. They explained where everything was and checked on my spouse and I multiple times throughout our 2 hr visit. The area was clean with comfortable chairs, well-stocked with great food & beverage options. read more

So So SOOO disappointed - So it seems the USO "Does Not Support" veterans especially at the PHX USO. I've always been an advocate for the USO and always donated when active duty, during the annual Combined Federal Campaign. I drove up from Tucson to take a British airlines flight. I arrived early and the counter wasn't open yet. I looked to my left and about 10 yards (if that) from the British airlines counter is the USO. I was excited to tell my wife about the support they provide and that it's the perfect place to relax for about an hour. However, when I got to the USO counter the door attendant stated that "veterans" are not allowed unless they have a boarding pass. So looking around the area there's about 4 people inside - that I can see. I explained that I'm not able to get a boarding pass because the counter is not open - he can clearly see the airlines counter from the USO. He told me he doesn't make the rules he just enforces them. Whaaat!! Are we in kindergarten now. I explained that's not a smart rule if I had a boarding pass, I wouldn't stop at the USO I would go thru the long TSA line to my gate. My wife pulled on my shirt so we left. I still can't believe it, 23 years of service... I've read other post on veterans being turned away. Such a shame!!! read more

One of the nicest USO's I have been in. I travel a lot and can't say enough about the volunteers here and the time they commit to being open for service members and their families. - wifi - lounge area - kid room - drinks - food/ snacks read more