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    Arizona Public Service Co

    1.6 (55 reviews)
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    9 years ago

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    2 years ago

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    1 year ago

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    1 year ago

    APS phone reps are so rude!! hate this company. you ask for help and they don't want to help.

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    1 year ago

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    8 years ago

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    2 years ago

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    7 years ago

    Worst public utility ever! Expensive and unresponsive. I just waited on hold for 30 minutes and gave up.

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    9 years ago

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    10 years ago

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    12 years ago

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    8 years ago

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    8 years ago

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    8 years ago

    Watch out! They will change your plan without your consent to a plan that will cost you 100-s of $$$ more. monitor your plan monthly

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    9 years ago

    Worst company I've ever dealt with. The only game in town so everyone's hands are tied. Horrible just horrible

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    8 years ago

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    6 years ago

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    7 years ago

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    10 years ago

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    10 years ago

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    6 years ago

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    7 years ago

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    7 years ago

    Just set up my first account, Joaquin in customer service is very professional and personable. Thanks!

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    Page 1 of 2

    Ask the Community - Arizona Public Service Co

    Review Highlights - Arizona Public Service Co

    I was confused as to why i kept paying my bill and the credit kept going higher- turns out, they refunded my deposit- Yippee!

    Mentioned in 6 reviews

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    Salt River Project - The entrance to the building.

    Salt River Project

    (96 reviews)

    Lies and scams - normal operating procedures. Their so-called discount programs are entirely bogus…read more "Income Qualified Discount" is just about non-existent. The only people who'll ever get that are those willing to spend dozens of hours at each of the following: IRS, SSA, Medicaid, and Retirement accounts, etc... to get a $10 a month discount. SRP claims they support the community, and support those less fortunate. And boy does that look good on paper. Unfortunately, that's all it does... looks good on paper. *They want pay stubs - I'm unable to work. *They want tax papers - I'm unable to work, therefore, I don't file taxes. *They want SSA paperwork - that's a 50 mile drive and 6 to 8 hours at the Social Security office. *They want Medicaid paperwork - that's a 30 mile drive and 6 to 8 hours at the Medicaid office. *They want retirement benefit paperwork - that one isn't even in the state. There's another 1-2 days on the phone. The last three, even if I went through the arduous task of getting those papers, would be all for naught, as they require pay stubs and tax papers. This company doesn't hesitate to use their monopoly to raise prices and lower service.

    In summary, I contacted them that the reads (daily usage) was not working on their website…read more Instead of fixing the software, they replaced the meter, which I told them not to do because they were incompetent from the start, and they did it anyway, so power surge destroyed my computer (computer was not on, but was plugged in). If I had known that could have happened, I would have disconnected the power cord from the outlet. Never received any pre-installation checklists or what precautions to take before replacing the meter - no warning at all. I have contacted them numerous times, and their only interest is to fix the meter so they can charge me more. They destroyed my computer, refuse to take responsibility, and the ombudsman is horrible, just horrible to deal with, customer service is non-existent. Believe me, they will not help, even when they created the mess. Bottom line, I suffered extensive damages, and the issue was never resolved, reads still broken. Horrible people. Have to file a complaint the Attorney General's Office in order to get them to respond. This organization and its representatives are despicable.

    Southwest Gas

    Southwest Gas

    (33 reviews)

    Really sad that I read so many negative reviews since my experience with Southwest Gas was Great…read more I called and reported a gas leak coming from the BBQ after we had turned the gas off. I talked to a really nice lady, named Stephanie who sent out a gentleman to check what was going on...he was here less than one hour later. His employee number was R6F2. He repaired the outside connection to the gas meter which was installed improperly. The BBQ will be shut off until someone who he will be referring to us connects the hose from the BBQ to the gas line.

    My experience has been with SW Gas Window Rebate. The company they use is horrible!!! Their…read moreapplication is confusing. They ask a lot of questions in the applications, and then turn around and say they want those questions answered by the Window Company on their letterhead - even though they have copies from the COMPANY of the date of purchase, date paid, date installed, size of windows, window tickets, Ratings. I have spent 6 weeks working with them - they always want something else trivial. Then they cancel the application and when I send in a new one, it is canceled because it is a "duplicate". They do not sign their emails, so I have no way of knowing who I'm working with and the manager is always "out". I tried contacting SW Gas concerning them and they just told me to call the Rebate Company -- which I have been doing!!! It's like they get a kick out of denying the rebate.

    CenturyLink Store - The red light of nightmares.

    CenturyLink Store

    (18 reviews)

    I don't think CenturyLink wants to be reviewed. There is no place to review their phone service…read more It's not that it's bad but, this company is behind in catching up with installing fiber optic cable for their customers. In our subdivision we still have the old wiring that was installed in 1972, so at times it can get static or no dial tone. Their customer service is lacking in being friendly. They do try and you have to give them credit for that. This last go around we had to have the service guys come out six times before all was back to normal. The suggestion I would give them is not to have their customers feel like being an inconvenience in calling to get your phone back to working order. So for this and only for this I can only give them two stars. The saga continues with Century Link. It is unfortunate for the company to not provide a decent phone service. I do understand that most of us have a cell phone and maybe that's what Century Link wants, for us to switch to only cell phone service? I don't really know but, the thing is that now we the customer have to provide a service to their company instead of the other way around. Meanwhile their service people are very decent people that try their best to fix your problem in the heat of all things. This phone company is not customer friendly and it is to the credit of the field service people that this company is able to survive. It is my opinion that if they want to offer a lifetime payment to have their service they have to provide a service that will keep their customers for life. Giving them two stars is more than kind and if I could redo this I would give them half a star. Especially when their fix is to place an above ground line to save face. When in essence they need to replace the phone line to have complete new service lines. End of this adventure. Maybe more to come.

    I'm warning you don't even consider this company. My internet was out for 2 weeks. I couldn't get a…read morehold of anyone to fix it. They are never open. They never let you talk to a person. They hang up on you. It's so impossible to talk to anyone from this company. Do not try, once I finally started chatting with someone. I was on the phone for 3 hours and they told me it would be another week before they could send anybody out (between 8 and 5) and then they kept threatening me with all these fees if it wasn't their company's fault it was out. Now I want to cancel it because I can't deal with these people anymore. And I can't get a hold of anyone to cancel it. I don't know what to do. I've spent so many hours trying to talk to somebody from this company. I called Cox. They were there 2 Days later. They said they would be there at 3:00. They were there at 3:00. They have been wonderful so far. If I were you I would go directly to Cox if you can. So I have internet now before CenturyLink is even thinking of coming out to fix it. I'm sure they're going to charge me for a month where I didn't have any service and I can't get a hold of them to tell them not to come out and to cancel it. Maybe that's why they won't let you talk to anyone cuz they don't want you to be able to cancel?

    APS - Yes, I realize I am in it. Sorry!

    APS

    (23 reviews)

    All I can say is JUST LOOK AT ALL THE 1 STAR RATINGS .. the only ones that are better than 1, are…read moremost likely posted by aps employees that created fake profiles .. unjust enrichment is what these people are gluttonously guilty of and they don't really give a rats *ss .. and they have no problem letting you know that they don't .. I have a friend that is a Solar Rep and he set a very polite appointment with a gentleman to just simply "Compare Rates" and when he got to the house, the gentleman that had been very interested and enthusiastic the day before, was sarcastic and rude with my friend and stated very sharply that their neighbor works for aps and that the people knocking on doors are scam artists and that there's no such thing as Net Billing/Net Metering(my friend was so disappointed that he felt compelled to PROVE to me that APS DOES IN FACT PARTICIPATE in the Net Metering Program PROOF EVIDENT BY A DOCUMENT THAT APS REQUIRES THE NEW SOLAR SYSTEM OWNERS TO SIGN BEFORE THEY(APS) WILL ALLOW THEM TO DO SO .. and because I know my friend to be an honest to goodness gentleman, he had no choice other than to believe that the APS employee neighbor was either FED FALSE information by their employer, OR, she flat out LIED and bashed an entire industry that is saving homeowners hundreds of thousands of dollars all over this nation .. my friend told me that there will be MORE SOLAR PANELS INSTALLED IN 2024 than ALL THE SOLAR PANELS INSTALLED IN THE LAST 10 YEARS .. COMBINED .. Yeah .. LMAO .. must be a scam .. if we believe the APS employee, then we have to assume that millions of Americans that "went Green" are STUPID and BLIND .. by way of comparison, my buddy helped a family just 2 doors down from the rude man and his APS employee neighbor, and he helped those homeowners lower their electricity bill by almost 40% AND APS has to pay them back every January for all the extra power their system makes .. and they have No Lien on their house, No Financial Liability, Everything is Covered .. Guaranteed, Insured, Warranteed, Monitored and Maintenance is ALL PAID FOR within the contract .. AND to top it all off, if my friend's customer decides to buy the system, it will add $35,000.00 value to their home and they get a 30% Tax Credit .. the end game? The neighbor is going to save over $120,000.00 over the next 20 years .. and in 20 years(if APS continues to raise their rates and gouge their customers,) the guy who claimed that his APS neighbor said that it was a scam, will be paying roughly $1,800.00 per month .. that wreaks of monopoly backed up by lies and unjust corporate enrichment ..

    Go solar ! These clowns don't give to F's about when you are out of power. Got left on hold after a…read morelady over the phone had an attitude and I call her out on it. Over priced save money go solar

    American Home Water & Air - Keep your home safe and comfortable with American Home Water & Air's expert HVAC services!

    American Home Water & Air

    (618 reviews)

    I'm grateful to be able to write this review for American. I would enthusiastically recommend this…read morecompany to anyone looking for HVAC service. I got several quotes to replace my AC. I was referred to American by a friend, and they hit the ball out of the park at every customer touchpoint. I had the pleasure of working with Curtis first. He came to my home to give me a quote, and the thing I appreciated the most was that I never felt like he was trying to oversell me. He provided me with education, walked me through all my options, and gave me his honest opinion about what I truly needed versus what would be "nice to have." In an industry where most consultants are concerned about their commissions, Curtis made me feel like he was genuinely concerned about my needs, my pocketbook, and my satisfaction with my purchase. This is how you secure a customer for life. I was also extremely pleased with my installation team. I would like to give special thanks to Angel and Evan. These two were warm, respectful, and professional. They were sensitive to the fact I was working from home during the install, and they made every effort to allow me to do my thing while they did theirs. Angel did an awesome job correcting some issues he found in my attic. He shared pictures of his work and the quality really shone through. I feel confident that my system will live through many scorching AZ summers. In addition to the care I received from these hardworking techs, I was also super pleased that American offers interest-free financing for qualified customers. Obviously a new system is a huge investment. Having the option to make payments helps me balance this major purchase with my other priorities. I can only speak for my experience with their HVAC team, but based on that experience alone, I will be using American for all my plumbing and air needs. Please accept my heartfelt thanks for all your work. This company is truly amazing.

    Technician Daniel arrived to install a new R/O unit. In the midst of a lot of confusion from…read morevarious contractors handling the end stages of a remodeling project, he completed the installation without incident and with a smile on his face. We appreciated his personality and demeanor.

    H2O Concepts International

    H2O Concepts International

    (62 reviews)

    If you live in Lake Havasu City Arizona STAY AWAY FROM THIS COMPANY! We were told our water would…read morebe clean and only minimal minerals would be found good for you right. Unfortunately we have been complaining of mineral deposits wherever the water has been allowed to dry leaving ugly stains. The company suggests cleaning the hot water heater what this has to do with the cold water supply has never been fully explained. They will NOT come out to inspect the system or offer a solution other than the water heater. Our drip tray on our refrigerator ice maker is now stained with minerals that no longer clean off. We should have kept our water softener and R. O. Unit which they removed during the install. Don't waste your money on this system in this city!

    Please don't use this business at all. I had experience with them and I am not happy at all. We…read moreinstalled H2O concept in our house two years ago. The whole system was 5k or more and has a 10 year warranty. In the past month I have noticed that system is not working. We called the company who installed the system, and the rep. told us we can do troubleshooting over the phone. Next following day still not working. We called customer service again and insisted they sent a technician at this time. It was determined that the circuit board died. Now remember this is under 10 year warranty and they ended up charging trip charge of $145.00 stating that's their company policy. If something is under the warranty they should repair without any charge. If there is a must charge for situations like this then it should be reduced. Fair charge would be $50.00 this was a 5 minute job. This business has low ratings so now I know why. I just become another individual to give them 1star. And the person who answered the phone. OMG I strongly recommend she takes customers service class and learn how to talk to people. Shame on you all. Sent from Yahoo Mail for iPhone

    Arizona Public Service Co - utilities - Updated May 2026

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