Nearly a month ago I had reason to contact my propane supplier re: a possible leak. Several days…read morelater I was checked by a technician with faulty equipment. They recommended a plumber who delivered a scenario (verbally) that was out of sight (financially) and not in the least practical. I then contacted AmeriGas and spent nearly four hours on the phone attempting to get an appointment. This increased to over five hours over the next ten days and I never did get anyone out to the house. Finally, I called Pacific Coast Propane and talked with Tina, appointment set, the next day Joaquín the technician was there early, diagnosed the problem and explained the possible solutions. The fix was agreed on and several days later he was here, fixed the problem which required moving the tank. Several days later Aaron called to let me know he was enroute to fill the tank. Five minutes later he was there and did his thing, Now, why am I responding to this contact? Peoria Az. may be many things, but good timely service is not one of them. Tina , Joaquin and Aaron are three exceptional employees, They were courteous, polite, friendly, open when describing the concerns I had and the various methods of fixing the problem. In these days of the SCAM it almost sounded to good to be true. These three individuals in every way are outstanding representatives of your company. They are obviously members of a close team that knows how to treat potential and now permanent customers. OH! AmeriGas? The day after Aaron filled the tank I received a phone message to call about an appointment, only took them three weeks!

Tina was wonderful and pleasant. The managed to come out on short notice and were extremely…read morereasonable price and honest.

First time visiting this business. I came here to dump waste. After spending time checking out…read moretheir services and overall what they have to offer I was pleasantly surprised and pleased. $10 dumping for guests and no brainer for the location and amenities. I was met with a smile and very nice people. I spent a good amount of time talking with Summer about their services and offerings for spots and everything. She was polite, kind, and treated me amazing. You can tell it's family owner and friendly. Everyone is so nice and treats you with much respect and just kind people. This is my go to place here in out and also looking at storage spots as they're super convenient and offer lots of services. Wonderful people and lots to offer can't say enough great things about out them and their business.

You could improve your sanitation process and how you get rid of your waste from the RV's. I reside…read morein the neighborhood by company and the smell is unbearable. I have a small child and she does not deserve to go outside to play and have to cover her nose.

Their self service pick up was pretty easy to use. No issues with truck or equipment would…read moredefinitely rent from them again.

Every month, their system has issues processing a card on file. And every month, they charge us a…read morelate fee as if they haven't had a payment card on file for two years. The manager apologizes. The remaining staff relies on the owner to respond. It takes weeks to get ahold of them. If you want to waste your time, money and energy, feel free to sign up here.

Great customer service..! checked my tank on Saturday and saw it was very low…read more Made a couple of calls to their office and owner, but they were closed. I left messages for them and they were able to show up mid day on Monday and fill a 500 gal. tank, before running out. I would recommend them to everyone for quick service and routine propane delivery.

Update I received my Propane on Friday and the delivery…read moredriver was excellent. His customer service will keep me coming back

I was looking for information about my damaged metal Sprinter van step, and a referral for a local…read morewelder. I spoke with the Peoria store, a super informed gal, who referred me to Thomas, the manager of the Wickenberg store. He was above and beyond in helpful information- took time to listen to my issue and referred the nicest welder I could have asked for.... These people, who reflect the overall experience of the company, were so professional but friendly, helpful and knowledgeable that I just had to tell you all! Thank you!

Very knowledgeable and helpful employees. Multiple and…read moreconvenient locations. Recommended by industrial usage friends.

I can't say enough great things about my experience with Suburban Propane. I had an older tank and…read morebrought out three different companies for quotes. Every other company immediately recommended replacing the tank, which would have cost thousands. Jerry with Suburban Propane took a completely different approach. He actually took the time to thoroughly inspect the tank, locate the ID plate, and diagnose the real issue. Instead of pushing an expensive replacement, he recommended and installed an anode bag, solving the problem quickly and affordably. That level of honesty, expertise, and customer care is rare. Jerry and the entire team were professional, knowledgeable, and genuinely focused on doing what was best for me, not just making a sale. Highly recommend Suburban Propane to anyone looking for trustworthy service and people who truly stand behind their work.

I had a spectacular visit from the El Mirage office of Suburban Propane today. I spoke to Shelia,…read moretold her I smelled a gas leak, and she had a technician out to my home in about an hour. (She also helped me to get a very needed propane delivery in less than 24 hours). Jerry, the technician, was very personable, very efficient, and very, very smart. He examined all my issues, completely inspected all my equipment, and came up with the best solutions to fix my problems. All for the least amount of home repair dollars that I have spent in months. Highest recommendations for the team running this office!

My recent experience with Robert Erickson and Matt, the service technician, was excellent. We had…read morea gas leak on our hot water heater which was an urgent safety matter. Robert, along with Matt, responded immediately upon my service call. There was an issue with our "on call delivery system" which was repaired within hours of my urgent service call. Both individuals were very professional and I look forward to working with them both as well as the Blue Star company, for of my future propane requirements. Stan A.

Don't know how people rate them high. It is a shit show. They just want your money. They wanted…read moreto charge me $69 for a line inspection before they could start delivering. When I requested details of the inspection she admitted they spray soap on the lines.... What a rip-off!!!! I will NOT be paying that and after the corner gas station refills my tanks, I will take the $69 and have me the best sushi dinner ever!!! Stay away from these scammers. UPDATE: after a canned response from the Regional Manager claiming it's for MY safety... Here's what he said: "Our line inspection fee is standard and ensures your safety. During the inspection, we perform a pressure test on your gas line through your home to ensure that there are no leaks. We also inspect your propane tank from top to bottom along with your propane appliances." so Mr. Manager, who asked you to perform any tests??? The tanks and the regulator is your responsibility I understand (soap test) the rest of the infrastructure is MY responsibility. If I need the pipes/stove inside my house to be inspected I would hire a licensed inspector. You don't seem to get that you're using words like "risk" and "safety" to extort $69 from customers when AGAIN, all you need to do is a soap test on the regulator and the tank fittings THAT'S IT, that's all you are liable for in case of an incident, and you know it!!! So if you do your JOB RIGHT with the tanks there's no problems is there???

Good source of large bags of firewood, does not burn quickly like what is at convenience storesread more

Great service, good people, and they support the local's schools too! Love them!!!!!!!!!read more