I can't say enough great things about my experience with Suburban Propane. I had an older tank and brought out three different companies for quotes. Every other company immediately recommended replacing the tank, which would have cost thousands. Jerry with Suburban Propane took a completely different approach. He actually took the time to thoroughly inspect the tank, locate the ID plate, and diagnose the real issue. Instead of pushing an expensive replacement, he recommended and installed an anode bag, solving the problem quickly and affordably. That level of honesty, expertise, and customer care is rare. Jerry and the entire team were professional, knowledgeable, and genuinely focused on doing what was best for me, not just making a sale. Highly recommend Suburban Propane to anyone looking for trustworthy service and people who truly stand behind their work. read more

I had a spectacular visit from the El Mirage office of Suburban Propane today. I spoke to Shelia, told her I smelled a gas leak, and she had a technician out to my home in about an hour. (She also helped me to get a very needed propane delivery in less than 24 hours). Jerry, the technician, was very personable, very efficient, and very, very smart. He examined all my issues, completely inspected all my equipment, and came up with the best solutions to fix my problems. All for the least amount of home repair dollars that I have spent in months. Highest recommendations for the team running this office! read more

10 days ago promised delivery today. Coerced into putting my credit card "on file". Called this afternoon and was assured of delivery. Called at 6 and, low and behold, was told I have to ask for "Emergency Delivery"!! WTF. After 20 minutes of unproductive conversation I was told I have to pre authorize the estimated $amount of the purchase before delivery. I told her I had a card on file, but she said I had to preauthorize the gas. When questioned as to the need for a card on file she said" that's so you don't have to take it out of your wallet". Gas still not delivered. Driver will call when he gets ready to deliver. LAST DELIVERY FROM SUB(standard)URBAN PROPANE. read more

I will never do business with Suburban Propane again. They damaged my property during delivery, left the damage for me to find later, never said anything about what happened or even apologized or offered to reimburse me. When I called the same day, they transferred me to someone who wasn't there and never called back to do anything about it. If I could give a negative rating I would. After years of being a satisfied customer I am utterly disappointed by the way Suburban responded to this issue. They're customer service in this matter was abysmal. read more

Placed order to have 120 gal tank filled and was billed 5.24 a gal.Last year paid 2.79. I called them and they dropped it to 4.40. This seems to be a common practice. I called other companies and they are charging 2.79. I feel like I am being taken advantage of during the coronavirus disaster [price gouging]. I will be looking for another company to be doing business with. read more

Suburban Propane gave me the run around! After dealing with multiple reps over several days, I found out that they couldn't refill my propane tanks, even after they said they would come out to Rio Verde and get it done. Instead, they tried to convince me to buy a new tank (which, of course, means more money out of pocket to me now). I have had no heat and no stove for a week and there's nothing wrong with the tanks I have! If they had told me initially that they couldn't do it, then I would have called someone else sooner. Now I have to wait another few days for a new company to come out and fill the tanks. Suburban Propane is unreliable, undependable and lied to me. I DO NOT recommend you use them. read more

Fast respond when we need propane. They sent driver to fill my empty 20 propane tanks. Great service. Thanks Michelle. You are so kind & helpful. I really appreciated!!! read more

We have used Suburban Propane for a few years now. The local office staff are always helpful and gets my deliveries out quickly. There drivers are knowledgeable and give great customer service. Michelle, the receptionist in the office even remembered I had surgery and asked how I was feeling and offered to have the driver re-light my pilot on my water heater since I am having a hard time getting around. I would recommend them to anyone. read more

I have been trying to get Suburban Propane to pick up a 200 gallon propane tank for over 3 months. I have spoken to over 13 people, excluding those I have spoken to 3 times. THE delivery driver, Donald, did come out once in early June but could not pick up the tank because it sits behind a fence. He took some pictures and assured me there was a way to get the tank out. Donald even told my husband in July he had an ingenious way to remove the tank and that he'd pick it up "tomorrow". Donald has never returned. I have been told the tank would be picked up the week of July 28th, I'd get return calls from senior management, that I'd get responses from expedited e-mails, that Mark Six would call but there was a death in the family and on and on. I also have been receiving bills for this unwanted tank and worry the bill will go to collections and impact my credit rating. Suburban Propane has complaints all around the country and their AZ location is no better. They are unprofessional, understaffed (at least for delivery and pick-up), deceitful and disorganized. I have filed a complaint against Suburban Propane with the Better Business Bureau and am doing what I can to forewarn anyone needing propane services. Beware of Suburban Propane. read more