Had I never eaten inside this restaurant, this review would be five stars, easily.
Let me tell you about my takeout experience first. My order has never been wrong. I expect that my order will be wrong about 50% of the time based on my experience with other pho places (I order vegetarian pho with soft tofu and fresh rolls with fish sauce. They always fry the tofu and give me peanut sauce) but Pho Aroma has never gotten my order incorrect. I call in my order and it's ready five minutes later when I arrive.
The Vegetarian Pho has tofu (so much better soft), bok choy, broccoli, mushrooms and cabbage. Thank you to the Yelpers for warning me that the fresh rolls (called "salad rolls" here) had a crunchy little bit in the middle, or I would've mini-panicked. The broth is very flavorful and delicious. I'm not sure if they use a vegetarian broth or not, but I suspect they do. It doesn't have that standard "Campbell's Chicken Noodle" flavor that the other ones do.
Every time I've had a to-go order, the service has been exceptional and friendly.
Honestly, I kinda wish I had never dined in, because my dine-in experience soured my perception.
Originally, I had called in the order "to-go" when my husband and I found a last minute babysitter, so we decided to dine in. Wanting to show my husband my cool pho restaurant, I walked him in and we stood at the counter while the counter-person reconciled the receipts and order slips. He stood there, stapling receipts to order slips and didn't look up at us. We stood there for a total of two minutes and he finally acknowledged us.
I explained to him that I had called in a to-go order but would like to dine in. He gave us a "look" and said my order was "really old" and I had ordered it "a long time ago" (15 minutes, which was the time quote he gave me) and it would be "cold." He explained to me that "when you order take-out food, you take it home and normally warm it up." Not so-of the nine other times I'd eaten here, I had never once had to warm it up- I had to leave it open to cool it down.
The waiter seemed annoyed and I didn't really care; I worked in the restaurant industry for six years and our request wasn't uncommon. The waiter told us "we'll have to reheat your whole order" as if we were asking him for his left leg. My husband said "I really don't care if it's cold, you don't even have to put it on plates, we just want to sit at a table." The waiter said nothing, brought the food into the back and someone else seated us.
A few minutes later, our reheated food was brought out to us (way too hot) and we were given water and tea. It was the last encounter with our waitress. During our 20 minutes there, the waitress ran around like a chicken with its head cut off and wiped tables, did miscellaneous tasks, ran in the back, outside...everywhere but our table. There were only two other tables in the entire restaurant. Our water was never refilled and we couldn't seem to get our waitress' attention. Seriously? Was our request really that bad?
Finally, I went to the front to get our check and the girl couldn't find it. The guy made sure to point out that it was "supposed to be to-go," just to remind us of the torture we had put him through.
My husband's stir fry noodles were "average" according to him. DO NOT get the fried tofu- it tastes like everything people hate about tofu.
Also, I noticed a sign that said "parents, please be considerate of other diners," as if parents would disregard other diners unless there was a sign posted. The sign author must not have kids.
I was very saddened by my dine-in experience, as this was my favorite pho place. I'll come back, but only for carry-out orders. read more