I went into the Petsmart at 2475 E Baseline Road Phoenix, AZ 85042 (602) 232-1090, and was never greeted until I finished shopping. Andrea did greet me but was no help what so ever after that. She told me they didn't price match amazon and then listed who you match after I asked. I asked her to look it up but she didn't move. So my nephew had to look it up. She started to punch in her password by the time we found the price. After the purchase, once again she didn't move. So I asked her if I had to reach around pass the card machine to get my stuff and grab the boxes? She said (with a smart mouth attitude) "it's only two boxes." So I asked to speak with the manager in charge. Katrina shows up and I explained what happened. I asked why I have no value as a customer and had to explain how she made me feel. She could talk to me that way because of the class level and/or color she has assigned me, because if she saw me as a customer maybe I wouldn't be sitting here typing. So Katrina tells me she's not racist, she could be having a bad day and more excuses for her friend. So her life choices are my responsibility. I asked how well do you know her? She told me well. Maybe that's why she took the employees side instead of the guest in front of the guest. Friends stick together. The things I went in for wasn't just stuff I was buying, but it was stuff I NEEDED. The one on Elliot didn't have C size pads so I went to a second location who had it, but hate black people. Why don't I have it? Because I shopped at Petsmart instead of amazon, petco, ebay, walmart, (witch I work across the street from) or just making my own. At my return I met Diana who didn't greet me or ask how she could help me, but instead questioned me, "what are we doing hear?" So I said hello to you too. I gave her the receipt and told her I want a refund. Instead of scanning the receipt she asked me something. I told her just scan the receipt. She continued to ask me questions. So I asked her what her name was because she wasn't wearing a tag. With an attitude she replied, body language and all. So she doesn't value black men or see them as customers either. At that point I pulled out my cell phone and started recording.There was a problem with the receipt as well but when I asked Diana if her name was on the receipt and she said "no but you already know it's Diana." Wow huh. Still going, because for some strange reason I'm not allowed to feel or take issue with their poor service I was being given. What I got from my experience was I'm just a black who because of discrimination laws, you have to serve, but you damn sure don't want to. Somebody will call with an empty apology but nothing will happen. I'll return and those same people will be helping the right guest and angering the rest. This has happened more than once at this petsmart and I always spread the word. Why didn't anybody try to save that sale. Why didn't the m.o.d. have the people skills to help the issue instead of making worse. Why didn't Diana great me. They were all sticking together and I was the enemy, not the customer. I swear, I don't want anybody calling me to apologize if it ain't the offenders. I left the address to avoid this place, not to go there. read more