I came here today to see what kind of a selection they had for animals in general. They have…read moresomething for many types of animals: chicks, chickens, rabbits, horses, Guinea pigs, dogs, birds and more. I purchased some bunny food today and the price was very reasonable. All of the employees were super friendly, including the resident cat (who loves to be pet). I recommend stopping by and checking them out.

Service was fine and the frozen food was okay. If you're in a pinch, it works. That said, the food…read morehad a lot of ice crystals, which can be a sign it's been thawed and refrozen. The color also looked a bit dull compared to what I expected.

Customer service at the power and mckellips is horrible, I brought my dog in today, and a older…read morewoman groomer was extremely rude. At the expense of a dog groom now 90.00, that is not worth it. I half expected my dog to be poisoned. Then I was accused of not paying the bill. Had I had more time I would have chatted with the store manager. They just acquired a bad review and lost a customer today. 6.5.2026

I'm extremely disappointed with my experience at the PetSmart on Stapley today…read more I purchased a bag of pet food and used my rewards points toward the purchase. When I got home, I noticed the bag had webs all over it. When I opened it, I found bugs and webs inside the bag. I then checked the expiration date and discovered that the food had expired FOUR MONTHS AGO. Obviously, I immediately took the food to the PetSmart to exchange it. I expected this to be a very simple situation, especially since I had literally purchased the food about an hour earlier. Unfortunately, the customer service I received made an already frustrating situation even worse. The female cashier with the nose ring and piercings on her face provided no greeting, showed very little willingness to help, and was extremely rude and dismissive throughout the interaction. There was no apology or acknowledgment of the fact that I had just been sold expired pet food containing bugs and webs. To make matters worse, I was initially told I needed to pay a difference for the replacement food. While the difference itself was small, that was not the point. I had used my rewards points on the original purchase, and I should not have been put in a position to pay additional money because the store sold me expired, contaminated pet food in the first place. I had just purchased it roughly an hour earlier and was simply trying to exchange an unsafe product. What really bothered me was the complete lack of effort to make the situation right. Mistakes happen, but when a customer is sold pet food that is four months expired and contains bugs and webs, the appropriate response should be an apology and a genuine effort to resolve the issue--not an attitude that makes the customer feel like they are inconveniencing the employee. The condition of the food is a serious quality-control issue, and the customer service I received afterward was equally disappointing. The employee working the front counter needs additional training on basic customer service, professionalism, and handling situations where the store is clearly at fault. I hope PetSmart takes this seriously and checks the inventory on their shelves to make sure other customers aren't unknowingly purchasing expired or contaminated pet food.

I came here today to see the animals and what food they had for birds and bunnies. I was pleasantly…read moresurprised to see the wide variety of animals. They even had an animal I haven't heard of before, a Degu. They had many employees working today and they were all friendly and nice. I saw there were many empty areas of food for small animals and birds but other than that, everything else was stocked well. I was so enamored by the live animals they had today and didn't want to leave any of the there. So cute. Check my photos and videos for all the little cuties.

The store was clean, and I purchased a couple of birds. The store in Glendale seemed to have more…read moreknowledge about sexing birds, which I truly appreciated. In contrast, the one in Mesa stated that they do not gender any of the animals. I waited for a short while, realizing they were busy, but I felt like I was more of an inconvenience than a valued customer. It didn't have a friendly atmosphere. While I'm not suggesting that the staff were unfriendly, the overall vibe was lacking warmth. The animals were fun to observe, and that rooster was pretty cool. However, I wish the store offered better training for its employees. Given that I drove five hours to visit this location, I don't think I will be returning. I will be looking for another store to visit.

We were in the neighborhood and decided to stop in and show my 4 year old some cool reptiles…read more We learned it's under new ownership. Very friendly owner and staff. They showed some cool things to my son. I'm not completely versed in all the food options fhey had, as I wasn't shopping but from what they said the place was quite low on stop a few months ago in comparison to what they have currently. They have some awesome bearded dragons babies available. I don't recall all the morphs but do recall seeing leatherback. The huge snake and iguana did convey so those house pets are still there.

The most neglected and miscared for animals that I have ever seen. Cramped enclosures covered in…read morefeces. Many animals don't have water. There are bearded dragons with no heat lamp and UVB and are just sitting in darkness. They need heat to digest their food and UVB to prevent metabolic bone disease (which will kill them). Most of the animals have incomplete sheds that come off in flakes because of dehydration and the wrong humidity. A ball python is curled in its water dish because it's enclosure is as dry as a bone. This species needs 50-60% humidity to prevent respiratory infection and shed properly. Bredl's pythons are highly active and large arboreal snakes. The one here is curled up in a very small enclosure, not moving at all. It does not look healthy. Boa's need a humidity of 60-70% and a warm spot 88-95 F. The one here has an empty dry enclosure with no lights or visible underside heating. Also looks slow and lethargic. Heat is something all reptiles need as they are cold blooded. If it is not supplied they do not digest their food properly and can lead to respiratory infection (RI), gut rot, and incorrect sheds as cold snakes may stop moving, exploring, and drinking water. Please don't buy animals here, since each sale just gets replaced with another animal

Fast and friendly customer service with a family feel. They had a ton of adorable chicks for $1…read more one day old and assorted pullets for $15. No required minimum on pullets Affordable prices on feed, feeders and chickens. Im glad i came i got two adorable easter egger pullets instantly. I recommend this place over tractor supply as their prices are too high and they have a minimum quantity requirement

excellent store, I have always been able to find what I need there. The staff is friendly and…read moreknowledgeable.

I've been looking for a groomer for my dog Harry. He bites the clippers and is banned from petco. I…read moretried three other groomers in my area. Two couldn't finish the groom and the third refused to groom him at all. I was recommended this place and drove 20 miles to get to it. I highly recommend. They did a fantastic job. He got a full haircut. I've attached a photo of the 5lb Maltese. He is small but mighty.

Everyone here is so nice and Madeline does such a good job with my poodle's cut. I started bringing…read morehim as a puppy so he could get more comfortable with someone else grooming and handling him, and he always walks out looking flawless looking happy! Highly recommend!

Staff are SO HELPFUL! our new local pet store and couldnt be happier with the above and beyond…read moreservice. Trish with purple hair? ALWAYS gives us suggestions and knowledgeable advice when we started our second and now third tank. Other staff are always greeting us when we arrive and say thanks for visiting when we are done checking out.

We don't go to Petco often, but occasionally will find it necessary and this is one of the closest…read morespots! This particular location is older and a bit rundown, but they have all the things you could need. The real review is their very friendly staff, we've found a few stray dogs and their team has been so helpful and checking their chips and attempting to reach out to any owners. it's made some unideal situations really turn around. (We have found the homes for all the lost pups!) I don't know if I can really speak on overall prices and offerings, but have had a good experience with all our visits.

This is a well-kept store with healthy animals. We purchased a milk snake here a few years ago and…read morehave been coming back ever since for supplies and food for our snakes. The store always seems to be improving, and it's clear they put effort into maintaining clean enclosures and keeping the animals healthy. It's also noticeably cleaner than some of the other reptile stores I've visited in the East Valley. I'd definitely recommend stopping by if you're looking for reptiles or quality supplies.

To reply to your very clear ChatGPT response of a comment. Keeping these animals in areas with…read moreconstant stimulation, under bright lights, with customers and zero places to truly hide, has never been recommended by any reptile professional as highest standard of care. Why house an animal you don't have a permanent large enclosure for already? Just because you have met some specific guidelines that i'm sure are way too lax, does not mean you are acting in the best interest of the animal. Parading animals for the sake of shock value when you are not a zoo is just plain strange, especially knowing you will not ever sell them. So yes, I would rather face sacrificing a few feeder bugs than spend money at an establishment that sacrifices the environment and privacy of their animals. And refusing to acknowledge your employees just carelessly generalizing other reptile owners neglect as standard care is also very strange. Next time, instead of entering numbers into Chatgpt for it to compile a surface level response, spend that time thinking about the level of empathy you actually harbor for the animals you make your money off of. Updating my review: This you?? You've been legally cited and warned due to animal neglect before. But yes, use ChatGPT to tell me how much you care and prioritize your animals.

These folks are great. I've been coming here for years now, the staff are friendly and give the…read moreimpression that they really enjoy their jobs. Customer service is always great too.

So many lessons learned when you move 30 miles from where you used to live…read more... So on a whim... and because diesel is over $6 a gallon and Lily is part Great Pyrenees (IYKYK) we thought we'd run her down the street for what was quoted on the phone as a $50 bath, nails, and deshedding. Well... as if I didn't already hate myself for "cheating" on my long term ... sigh... they DOUBLED THE PRICE without any call or conversation. Now, when I called perhaps they could have found a reasonable explanation. But, what I got was, "prices go up" and "it's fine, don't bring her back if you don't like it". Well... lesson learned. The dog is traumatized and so am I. There will be no repeat visits from us... even for the self-wash area. Dammit.... I hate businesses that don't think they need repeat business!!!! NO to Barking Dogs Self-Wash & Grooming.... Unless you like surprises... of the not so good kind.... The one star is because you have to choose a minimum... 1 experience 1 star... Ha... nice try on your comment, and I don't see how to address that directly. She is MIXED with Pyrenees, yes. She is predominantly Aussie, and only about 50 lbs. My DAUGHTER dropped her off and picked her up, so nice try with your generational crap there buddy. And you just solidified the "no accountability " of businesses like you these days! If you stand by your $90, that's your business choice. If you quote one thing and charge another... that's sneaky and underhanded. Own it. Don't use my daughter's AGE as your defense!