Staff are SO HELPFUL! our new local pet store and couldnt be happier with the above and beyond service. Trish with purple hair? ALWAYS gives us suggestions and knowledgeable advice when we started our second and now third tank. Other staff are always greeting us when we arrive and say thanks for visiting when we are done checking out. read more

We don't go to Petco often, but occasionally will find it necessary and this is one of the closest spots! This particular location is older and a bit rundown, but they have all the things you could need. The real review is their very friendly staff, we've found a few stray dogs and their team has been so helpful and checking their chips and attempting to reach out to any owners. it's made some unideal situations really turn around. (We have found the homes for all the lost pups!) I don't know if I can really speak on overall prices and offerings, but have had a good experience with all our visits. read more

I will not be returning any time soon. Will drive to petsmart or target. Read Epsy C review, I had the same experience with the girl with green hair just moments ago. I waited at the register for 10 minutes no cashier, she was I thought speaking to a customer, she was talking to a friend and went out the front door retrieved something from friends car and came in while customers were backing up behind me. Never said she was sorry to keep us waiting. This girl should not be working in customer service, ignores customers and is rude and condescending. When I asked for my receipt she sighed and printed it then said I thought you were in a hurry! Petco needs to work on customer service ! Stay away from the location on University in Mesa. read more

I usually get good service when I go in here but not today. Girl with the green hair needs to work on her customer service. I've had a couple of interactions with her where I felt like they were not the best. I don't like waiting around for 10 minutes in line with others lining up while she talks to her friend. read more

Bought the $249 shot plan for "Vetco". Came to get shots and the staff was sooo unbelievably RUDE, and disorganized. Barking orders to get in line, taking walkins before those with an appointment. Absolutely NO REASON or excuse to treat customers that way. Avoid this location! read more

Weeks ago a girl with colored hair named Trisha was rude to me. I found her to be very unprofessional and ignores customers when they need help. Lastly, she has a bad attitude not only around customers but employees as well. I waited 20 minutes while she was talking with a friend to get checked out for dog snacks. Will not be returning anytime soon. read more

if I could give this business zero stars, I would completely unprofessional. I went into the store on Monday on Dobson and they told me on the phone that I should come in and when I got there, the vet had left early. So they told me to go the next day to the store on university and I called to make sure that they were open and accepting animals and they told me both places that I did not need an appointment. When I got to the location on university, there was a girl there with black hair and two ponytails who refused to give me her name she had two star clips in her hair with glasses on. She explained to me that I did not have an appointment and that they were closed from 2 to 3 PM and that when I they got back from their lunch break, they would take me after their 3 PM appointments there was only one 3 PM appointment then she proceeded to tell me that she would take me after all appointments that walked in even the ones that were 20 minutes early, but that is not what she said before and she told me that I was being rude to her. I explained to her that I could not take my animals home and so I waited there for an hour for them to come back for their lunch because my cats once taken out of their bag will not go back inside of their bag. Very inconsiderate poor customer service route. I will never return there to that store ever again in my life and whoever put this veterinarian or veterinarian assistant in this location should remove her because she's rude. She's inconsiderate and she doesn't think about the animal. She intentionally made me wait and went away from her podium so that she could wait for another appointment because she did not want to service me even though I waited there for an hour and she told me that the reason why is because I should've made an appointment when I was told by both locations that they were very free at the time that I was coming in and then I did not need an appointment. Somebody needs to put her in check. read more

Worst vet visit I have ever had. The set up is just a table in the store, I have two cats that are very skittish and don't like new places. when trying to get them on the table and the lady looked at me like I am crazy when I say that I am worried about having my indoor cat in a space that he could run off or freak out when being held down the whole time. Then instead of letting me get him off the table where he feels safe, she grabbed him off the table and was upset that he scratched her. It was nothing but judgment the entire visit. If they work with cats every day, you think that they would know how timid and upset they could be in the situation. I will not be going back. read more

Today I go in to get help with buying two new fish because unfortunately my tank got ick and all of my fish died. I saw one of the girls was on the register and she acknowledged me and said that she would send somebody over so I then proceeded to wait for 15 minutes And then another customer grabbed the attention of another girl that was working and she was helped and got rung up and I still waited the entire time for somebody to come give me some customer service and instead after they were done, ringing her up, one of the girls was standing there by the last register while the other one sat down on a cart so I walked out and left, and I've spent a lot of money trying to put my tank together And I will not be a returning customer. The one girl that said she was gonna send somebody over had pink hair. The other one that walked right past me name was Mich and the other one had a longer ponytail that sat down on the cart read more

Standard pet grooming expectations. Never had a problem with my pet. They called me to let me know my dog had fleas once and they were really nice about it and let me know how to care for my pet at home. read more

Waited an hour and a half for vet service. They don't even have a vet clinic, just a table in the middle of the store. We made an appointment but they didn't give us priority over walk-ins, which there were a lot of. Their system was so inefficient and slow. Everyone was friendly at least but I won't be returning here. read more

I went in to get my dog her shots today four of them. And one lady that works there had the audacity to raise her voice to me I don't deserve it and I don't appreciate it all I asked her was if she could write the shots on an envelope. If you're having a bad day don't come to work I spent hundreds of dollars in there every time I go in.Very unprofessional. I guess I'll be going somewhere else to get my dog shots from now on read more

How is this store still open is what I ask myself after every visit. It's so dirty and outdated. They also don't offer a restroom for customers. The wait is often atrocious and getting help in the aquatics dept nearly impossible. There is one worker here who is good (the red headed guy; sorry I can't remember his name.) He single handedly seems to do everything while every other employee stays off in a corner talking to each other. Seriously, this guy needs to be put in charge as he's the only one with any work ethic and customer service skills. If I ask anyone else a question I get brushed off. No one cares enough to find out the answer to when an animal will be available to purchase. If this store weren't only minutes from my home I would not come here. I have to question who is in charge of this particular location...they need a new career. read more

Vetco staff and the vet, Dr. Bulduc, were unprofessional during the entire encounter. My first appointment was full of misinformation and misunderstanding between their check in staff, resulting in a huge mess. The individual checking me in became upset when I asked to read the form before I signed it. There were things in the form I had questions about or did not consent to. When I got to the area where the vet was, I started to go in, and was rudely told I wasn't permitted in that area. I was not told this in advance. I stated I wanted to observe. Instead, another individual engaged me in conversation about my concerns to distract me. When the vet released my dog to me, I made it clear I wasn't happy about their behavior. I cleared up the misunderstanding with the store manager shortly after that when I came back another day. I was told they were going to 'give me a second chance' to see the vet. This was a different vet I saw that day. There were no issues, and this vet behaved appropriately. The manager called me 2 hours before my appointment today, saying Dr. Bulduc refuses to work with me. The manager stated she tried to explain the misunderstanding to him, and he didn't care. Evidently Dr. Bulduc isn't capable of having a conversation to clear up the misunderstanding with me. This is not the type of temperament that should be working with unpredictable animals. I needed this vaccination to start training classes at the store. I have canceled my class and requested a refund. I have closed my Petco account. I went in and personally spoke with the manager at the store. He apologized for how the situation turned out. This is at the University Dr. & Gilbert Rd. in Mesa AZ location. Vetco customer service tried to blow off my complaint. They stated that Dr. Bulduc put a note in my file that I should go to a full service vet or somewhere else. I'm sure there was more he said that the CSR didn't share with me. I had to make it clear I was filing a formal complaint against the vet. I don't have any confidence they're going to do a proper investigation. read more

Had some time to kill, so I stopped by this place to see if there was anything on sale that I could pick up for the pooches. They had some treats on sale that help with old hips & joints...so I picked some up for our older dog. While I was here, I browsed the animals for sale....while I enjoy looking at them, I will never buy one from a store, we adopt from shelters. Return Factor - 60% read more

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Great place for dog obedience classes or if you need vaccinations for you pet they offer Vetco on Sundays. Supplies for all of your household pets along with small pets and . read more

I go to the is Petco for my fish and Carlee always helps me and is the best and actually cares and I'm so sad that she's leaving I hope she can come back. read more

So, I just visited your store and was not allowed in, until I used your hand sanitizer. First of all, what makes you think my hands weren't sanitized before I came in and second, it is NONE OF YOUR GD BUSINESS! Good bye Petco, Hello homemade dog food. read more

This is the only place I could find between Arizona & California who had the Easter Bunny for dogs!! California is huge on pups, but I was shocked they weren't offering photos! Usually they have Santa, etc. So when I found Petco's calendar, I was so excited! The bunny had volunteered to dress up! Most people want $$ for doing a job--he went out of his way to raise money, instead of hoping to work a different department. His passion for animals was obvious! He was so gentle and loving. The girl taking photos was extremely patient and a perfectionist. Our photos turned out great! You could also tell they spent time decorating the backdrop instead of just having the bunny. These employees truly went out of their way to raise donations for dogs. If every employee was as this passionate about their job, Yelp wouldn't exist. This Petco hired the right people--they're excited, willing to help and working with purpose. Rare! Thank you, Petco for going above and beyond for my babies! And raising money for dogs in need!! read more

Petco - Gemma with the Easter Bunny. Rott/Lab mix, Age 2. - Pet Stores Near Me - Mesa, Arizona

If you are looking to begin or add fish friends to a tank...STAY AWAY FROM THE UNIVERSITY-GILBERT RD LOCATION! For the past year, I have been adding tanks to my home. I've never been treated so poorly as I have TRYING to work with Carlee. Every time I have been there and she is working, I end up leaving without purchasing fish that I wanted. She treats me like I'm an uneducated child. She's even refused to sell to me after badgering me with questions, that she says is store policy. What should be a fun outing becomes disturbing. I now refuse to buy from this store. I've gone to the Dobson location...such a different experience! They treat me with courtesy and respect. PetSmart on Power-McKellips and the one in Tempe Marketplace also wonderful service. Carlee has lost my business...I wonder how many more clients she's lost? read more

The reason I give this store a top rating is because of LACEY R. In Aquatics (But knows all about every department in that store) So happy each time I go there and see her.. And thankful everytime I take her advice. This store has everything you need for your adopted family member and a wonderful leader in Lacey to assist with whatever life throws at you. Thank you Lacey dear. read more

So I go here for everything I need for my dog and fish. Carlee has been the best person to go to for aquatics she gave me so much knowledge and is the one who sold me my first pleco who has lived over a year now. She is the reason my dream tank came true! She has helped me and my fiance on multiple occasions. Always goes out over her way to make sure your leaving with exactly what you need for your pets to be happy and healthy read more

if you plan on doing repeat delivery, don't. they've been to my house previously and now all this sudden they can't find it and my dog is out of food and now i can no longer rely on them getting my repeat order to get to my house because they can't seem to find numbers all that easy i guess. for someone who signed up for a subscription you'd think they would try a little harder to get those customers their orders. nope. not this company. all in all, if you want to use petco, don't sign up for subscriptions. read more

Not a good selection of items and staff is not pleasant to deal with, definitely don't recommend this small location.

Go to Walmart. Even they offer better customer service. However, If you are a female , you have nothing to worry about. I am here now along with two other people in the store. It appears that: "the only people that pay attention to are the females." More wasted time but I saving money by leaving. THIS PLACE IS SOOOOO DIRTY! read more

Went to this store in need of a "no bark" system for my dog. I purchase the sonic sound brand. When it came down to buying a shock collar I could not do it. I read some reviews on the leading brands and the responses were mixed. Some owners said that it worked miracles and others said that it negatively affected their dogs behavior. The sales person that helped me was polite and very helpful. I love that they have a self serve treat station. My puppy Charlie loves treats and they work great while training. Still working on getting him to go outside but taking it one day at a time. For now the puppy pads will do :-) Im interested in the training pad that looks like grass...kinda expensive though. Recently my puppy has started to give me a fight when I go to clip his nails. So the sales person suggested a calming agent. I also bought a different kind of nail clipper and some blood stopper. I would suggest this for any person who is no comfortable with clipping their dogs nails. I know it seems simple (only cut the white part) but some dogs have the black nails also. This blood stopper works wonders, we used it at the vet clinic interned at. I will be returning to this store for all my future pet needs. *I believe I saw a vaccine schedule if you need to get your dog/cats shots up to date. read more

went to buy supplies. was told they were too busy to help. come back tomorrow. that was their reply

Online order was wrong asked to change it and they canceled the order bc they didn't want to process my refund or switch out my product for the right one. Now I have to wait 3-7 days to get my money back. Lazy and useless. Do not go here read more

Very kind friendly staff. Store carries a variety of foods and treats for my dog. Easy parking.

Every time I go in here there is always only 1 person who can get crickets and he's usually on the register with 5 people in line. He doesn't show any urgency to help gets the line down in an efficient manner. I've waited almost 30 mins at one point to vet crickets and he only had 2 people in line. Just wish you had more people working to get everyone in and out a little faster. read more

I shop here on a regular basis and I am never disappointed. The staff and manager is always helpful & and welcoming which isn't the case in all Petco's. This is my preferred Petco! read more

A good store, kinda busy sometimes but not as busy as pet shops I've seen in other locations. The staff are always helpful and friendly, the animal cages & fish aquariums seem to be well-maintained. read more

My wife and I drove our crazy whippet/jack russell mix ALLLLL the way out to this Petco location because it's the only location that does the shot clinic on Sundays. That's a bonus for someone that works Tuesday through Saturday! There was a line about 15 dogs deep when we got there but the techs were fast and efficient. We stood in line for about 20 minutes, and the actual application of the shots were quick and painless for our little princess!! We will definitely be back... when my other dogs need their shots read more

The employees were knowledgeable about my dog issues. I got great help and a good price! The only reason it's not 5 stars is that I had to wait a bit for someone to come help. It doesn't have to be immediate, but I think it could have been quicker. read more

We wanted to adopt a cat. I stopped by on a Saturday, the store was not too busy. An employee was helpful. The cat I was interested in was extremely shy, and it was duly noted on her bio. She explained they do not take them out very often. (Red flag!) They have very small enclosures. She wrapped her in a blanket and led me to the back room where I bonded with her. I explained I would be back with my family the next day. She said she was off the next day. My return was a different experience. No one would help me! The woman who reluctantly agreed to open the cage, did not take her out. I told her about the blanket and she said they did not have any and rolled her eyes at me! What? I asked her how they get her out and she said we just go in and grab her. I tried to no avail. I told her I could not adopt her if I could not get her out. She looked at me like I was annoying her. How sad the animal rescue agency who places the cats there, have no clue as to how they are not promoted! I doubt they ever take them out to be honest. We went to Petsmart where they took the cats out and couldn't have been nicer. read more