THIS STORE SEVERELY NEGLECTS THEIR REPTILES ‼ They sold me a dying bearded dragon for $50, claiming she came from a "friend of an employee." I took her home because I couldn't leave her there in that condition. Since then, I've spent over $2,000 on veterinary care trying to treat: * multiple parasites * a possible virus * and severe long-term health complications she will likely never fully recover from This was not a one-time issue. This store keeps their animals in improper conditions with little to no enrichment and poor husbandry practices. I even asked an employee directly about their care standards, and they admitted they keep reptiles on reptile carpet -- something that is widely known in the reptile community to be unsafe due to: * bacteria buildup * risk of nail/toe injury * unsanitary conditions There was no concern, no accountability, and no effort to improve. Please do your research before supporting this business. No animal deserves to suffer due to neglect like this. read more

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They always have what I need for my snakes staff is awesome. They also have an adorable and very friendly cat.

I have been coming here for years. This is the only place I go to get my pet supplies. They have a good selection of inventory for all types of animals. The quality I of the products are amazing as well. Such as the frozen rats I get. I would highly recommend this shop for all your pet needs. read more

$7 for 40 crickets... half are going to die before my bearded dragon eats them. What a joke it's more expensive than Petsmart! Reptiles LLC is usually where we go, same amount would cost $2.75. Never going back here. We just happened to pop in because we were nearby. Should have skipped. read more

I would rather spend my money here than a big-box store that has no idea what it's doing with products inappropriate for the animals. Love this place!! read more

I recently visited The Pet Shop to purchase some fish, and unfortunately my experience was not very positive. I noticed a tank filled mostly with silver guppies but also a few black mollies mixed in. The tank had a note that said "no hand picking." I genuinely thought this meant not to put your hand in the water (which is silly of me but I just recently started a tank so I'm not quite familiar with everything yet), so I asked an employee if I could buy the 5 black mollies. The employee seemed visibly frustrated as he tried to catch them, and when I apologized for the difficulty, he responded with, "yeah, we usually don't allow hand picking the fish," in a tone that felt dismissive. Had he simply explained the policy upfront or said "sorry, we can't do that," I would have completely understood and chosen from the guppies instead. What made the situation more frustrating is that the store chose to mix two noticeably different types of fish in the same tank -- different name, color, and look just because they are in the same family. It feels unfair to expect customers not to want the visibly different fish when they're displayed together. To put it in perspective: imagine seeing one unique, beautiful fish in a tank full of very common ones, but being told you can't choose it simply because they're grouped together. I fully understand that hand picking can take extra time, but what if I wanted 5 guppies (out of about 50 that were in the tank) and accidentally ended up with a couple of black mollies (out of 5 that were in the tank) I didn't want in the first place? That doesn't seem right either. For comparison, when I visited Aquarium Arts on Dobson and Baseline, I asked for a fish from a crowded tank as well, and the employee there kindly asked which one I wanted and caught it without issue. That positive experience shows it can be handled in a much more customer-friendly way. Overall, I think clearer signage, separating fish that look completely different, and more professional communication from staff would go a long way toward creating a better customer experience. read more

I've been coming here for about a year now. Great selection on fresh water fish and decor. They always have a very good selection of seiryu stone which seems to be hard to find these days and its price very reasonably. They also always seem to have bloodworms in stock too. The staff is attractive and are always willing to help me out. The bad reviews made me laugh. Highly suggest this place and I'll be coming here for the foreseeable future. Thanks for all the epic stones for my 120p! read more

The Pet Shop - Pet Stores Near Me - Mesa, Arizona

We visited this shop while we were in town for a trade show. I couldn't be more impressed with the aquatic selection - both salt and fresh water. There were some favorites, such as Miss Piggy and BeetleJuice. We had a great time checking everything out. While wandering around, the staff was friendly and available to answer questions. The only thing missing was the owner and her beautiful dogs. :) read more

Stopped in here for the first time the other day. The vibe here is odd, employees seemed aloof, not a single cheery face in the bunch. That's ok, I was happy to be there and didn't need help so no worries. They have a pretty unique selection of lizards, especially geckos. It was fun to see them. The habitats were all very clean and look new. Very nice to see. The saltwater selection was ok. Lots of clown fish. Nothing too unusual or unique, most looked healthy. They have a beautiful selection of freshwater plants. I didn't love the fact that they have live fish in the tank with the plants. I've seen too many instances of mystery fish showing up with plants, I don't love that. But quarantining should be a good remedy for that issue. I didn't see snails so that's a major plus. They looked really healthy and most were quite mature. The freshwater fish selection was really unique, but still had the usual favorites. I wish I could say I was impressed with the health of the fish but I wasn't. The freshwater fish area could use a lot more care and attention. I was really bummed to see scuds infested some of their tanks. It would be devastating to bring home those hitchhikers with any fish, shrimp, or plants. As much as I wanted to purchase some fish and plants, I had to pass because of the scuds, disease, and other potential hitchhikers. Another positive, they have a fun selection of isopods and springtails, most looked healthy and alive. All and all it's a neat shop, worth checking out. I didn't find the prices too exorbitant, they were pretty on par with other independent shops. read more

I can see there is a large mixture of reviews for this shop that are all mixed depending on what you are headed to the shop for. We did not go for the fish/reptiles and weren't there on a day the shop owner was in so I can't comment on any of that. We drove from North Phoenix out to this shop because they have pet rats, we went in on New years eve and the girl who was working (I am bad and didn't catch a name) was very helpful and friendly. She let us look at the rats we wanted, we got to see them up close and touch/pet them before deciding which we wanted to buy. She was knowledgeable when it came to questions about the various small rodents they have in store. The rats we looked at were friendly, didn't try to bite and seemed to be healthy (their coats were soft/shiny, no fur lose, no missing toes/limbs, etc.) and are still doing well several days after purchasing them. We also bought a few things like a cage since we were already there and didn't want to head home without something to put them in. Either people don't buy the cages all that often or they don't clean higher up in the store as the box that was pulled down for us was covered in dust so the girl wiped it off a little. The food selection they had for the rodents is a bit higher priced than what I was looking at in other stores. Store wise, it is a little dark in there but I didn't mind it as I've been in other similar pet shops that are the same way when they have a lot of fish/reptiles. I took a quick glimpse at the reptile cages and fish because it is fun to look, and thought they had some interesting critters like the tiny adorable crabs. read more

I absolutely love this place, I wrote a review before I was up to date on my education. The owner is especially sweet and informed me on the difference between snake mites and wood mites which was something I had gotten mixed up. This location truly cares for their animals and gives them the love and attention they need. They have a beautiful selection of fish and reptiles. Great supplies for setting up bioactive which has helped me tremendously. They have a beautiful selection of snakes specifically I contemplated for probably 30-45 minutes (And if the owner is reading this I put a picture of the snake I found and bought down below) read more

The Pet Shop - The most beautiful ball I've ever seen - Pet Stores Near Me - Mesa, Arizona

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I have been buying frozen rats from The Pet Shop for about 4 years now. The staff is knowledgeable (I'm a newbie to snake ownership) and always friendly and willing to help. I have never experienced or witnessed anything other than great customer service, and it smells just like what you would expect a pet shop with lots of fish tanks and reptiles to smell like. Love this place, headed there today! read more

The Pet Shop - Ball Python - Pet Stores Near Me - Mesa, Arizona

Since I'm unable to respond to Vanessa below I will just say. We are inexperienced with reptiles and looked to the expertise of her employees. Her employee sold us a T5 HO light which was to powerful for the size cage he sold us. I asked for them to exchange for correct light and owner asks for receipts for the vet? Yesterday Lizzy the Lizard DIED because if your employees negligence and not knowing what power light to sell for the small cage he sold us. No reasons for me to provide anything because I want to exchange the wrong light you sold me. Like I said I don't recommend this company. The owner likes to blame others, just read the reviews. RIP LIZZY read more

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Emended Review The owners kindly responded, offering to make things right by returning plants, and such. My son and I went back a few days later to return the plants. It was a good experience! The owners weren't in to talk with but we did show up . Upon entering Al, nice young guy greeted us as he was running the register and helping people check out. Several other guys were running around helping people because it was crazy busy! The Pet Shop guys working on this crazy busy Halloween day were patient, friendly, helpful and really responsive despite how busy it was. Al, did not have to tell me it was really busy and had several people in line to check out. So I said we'd look around while they returned the plants, tested my water two tanks water parameters, find almond leaves for sick shrimp, and bag up a few more Rasboras . I teach my seven year old son to make things right when things go wrong. He learned that day businesses and people aren't perfect and deserve a second chance:) He learned that it's good to let business know when they have problems, and be a part of the process and see how it plays out too. We both learned that the Pet Shop has lots of cool reptiles, fish and stuff, and will one day go back. I learned the guys on this day kept their cool and handled that busy day like pros from the time I was greeted by Al till all my needs were taken care to check out. Minus one star for sick shrimp but that is the nature of the shrimp hobby. read more

Our frenchie has bad allergies and needs special food. The Pet shop is the best place to go to get quality products with good service. They even have a pet frenchie there as your welcome sometimes! read more

Do not buy fish from here. First purchase (10) neon tetra....but I actually only brought home (9) Second Purchase (2) $90 discus fish.....on the second day I noticed white poop coming from them. I bought medication and administered. None of my other (8) discus showed any sings of sickness. On day 5 one of them died and the other is half dead. I called and they offered no help read more

The Pet Shop - Floating sideways day 5 - Pet Stores Near Me - Mesa, Arizona

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this place not only has all the needs that I would require for my pet including food and terrarium items but also in the back of the store they have a plant collection. I'm not sure what they bring in or what the variety is, but I discovered that they had a pinguicula there which is super awesome and I just love the uniqueness and quality of the store provides. read more

The store tends to be rearranged a lot and there are a few pets there that are for display and not for sale. However, I absolutely love this place. I love it so much that my partner and I even had a date night here just to see all the habitats, tanks, and different animals kept here ready for adoption. We even got into small conversation with the staff about exotic animal keeping and it was obvious from us talking to them that they were experts in their fields. When I visited as a customer, the staff always ensures I'm doing well and that my pet supplies are brought up right away; so if you're in a rush, no problem. The pets, all the pets, are fed, watered, and sheltered well. So well that it's apparent in their eyes, coats, scales, and activity level of the animal. Ms. Piggy is truly a star with her lucky fin. The two lovely lady shop dogs also steal the show with their welcomes and their watchful eyes. Vanessa runs an amazing business and I love the new stickers that came out. 10/10 recommend. I'm letting all my close friends and colleagues with exotic animals that this is the place to go for exceptional service, quality products, happy pets, and a pleasant experience. read more

I loved this store, they have a great variety to pic from. From fresh/salt water fish, to reptiles and plants they have it all. You can go to them with almost every one of your needs read more

Experienced fish keeper here - Spent a good hundred on 20 cardinal tetras on 10/1 and watched them ALL die over 24-36h in a quarantine tank. Unfortunately this is not the first time I've lost a whole batch of cardinals from this place. I want to give this family owned place my business, but I'm tired of feeling like I'm paying 2x for half the quality and ending up with nothing but dead fish. Glad I didn't risk my established showcase tank over this. Maybe they should hold the fish longer before turning them around. I'd rather buy from somewhere that will stand by the quality of their fish when a sick batch comes in. Instead, I feel I got swindled because they couldn't wait to take my money. No guarantee, no business from me. IF you decide to buy fish here, ALWAYS QUARANTINE!!! read more

Great small business! Friendly staff! Great selection of aquarium products. After researching what type of aquarium type and fish, we decided to collect Betta fish!! Thank you! read more

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If you don't mind spending 40-60% more for your purchase, this store has an incredible selection of animals, food, and accessories.

I couldn't remember why I avoided this store until I needed a frozen rat yesterday. Now I do. The college aged guys staffing it bordered on rude, I had barely taken 3 steps in before "What can I get for you?" It was like they didn't want anyone to browse, just get in and out. No smile, no hello, the one on the register barely even looked at me when he was ringing it up. The small selection of reptiles almost entirely had no lights on - either that or the cages were empty. All were wildly overpriced. I didn't look at the fish side of the store given the unwelcoming vibes. This was just a meh experience until I got my rat home and found that they had killed it via blow to the head. That is NOT a humane way of dispatching a rodent. Swinging a rodent by its tail into a wall is barbaric. They presumably sell plenty of feeder animals, there is no reason they cannot use CO2. read more

This store is bull shit. DO NOT SHOP HERE! The male manager is cocky and EXTREMELY rude and arrogant. They told us they guarantee your fish for one day when you're in the store. But then when you call they don't guarantee it. I said so basically I'm shit out of luck and he said yup. Unreal. I'm so over these type of people. I was going to buy more stuff from here but I will NEVER shop here again!!!!! They DONT stand by there animals. So basically you can spend a grip and be S.O.L. Also my frog died in less than 24 hours. This owner "Vanessa" is completely arrogant, rude, condensending, and wrong and she knows she wrong so she's defensive. I've never been treated like such crap by a business and business owner before EVER in my life. I really hope no one shops here! Oh and one more little story.. My mother asked the girl who was helping us what the fish in 2 tanks were eating and she said oh they're eating algae wafers because they're under weight. Ummmmmmm what!? Why are 2 full tanks of fish under weight?! SHOP AT PETSMART!! They stand by their animals, take care of them, take pride in them and treat their customers with RESPECT!! They have a 14 day guarantee! No questions asked! read more

Doesn't look like much when you walk past but man this place has incredible variety between animals and product. The employees are always unbelievably helpful and kind. I don't think I've ever asked an obscure question and have it not answered. I think everyone needs to support their local pet store just like this rather than big brand box stores who haven't dedicated their life to ethical animal husbandry and education. If you have a feathered, swimming, or furred babe---come here! read more

What an amazing experience here. Friendly! Knowledgeable! Stocked! Became a member to this family owned business. Just know I'll be returning, and returning, even with a 30 minute drive to there. Thank you for taking the time read more

Walked in and was immediately hit with a smell, like urine or something. I was greeted by two employees who asked what I was there for. I let them know I was looking to buy bedding for my blue tongue skink, and one young, male associate immediately volunteered to show me where it was located. He then stopped along the way to where reptile bedding was located, stood right by a tank of multiple monkey tailed skinks, and started explaining to me that "he's just going to use these monkey toed skinks as a reference to what type of bedding I'm looking for." I told the employee I know what kind of bedding I need for proper husbandry of my blue tongue skink, I just want to know where it is. This dude was literally blocking my path, and continued to talk over me about a different species of skink (which has vastly different humidity requirements than my subspecies of skink requires) and wouldn't stop talking. I once again, told him I know what I'm looking for, please just show me where the reptile bedding is located. He finally moved out of my way, and let me go. Didn't buy anything after the way the employee kept trying to man-splain everything to me. TLDR: I was excited to shop at this pet store closer to my house, but a rude employee wouldn't stop trying to explain to me that I don't know what I'm looking for. Didn't buy anything after the ridiculous sales pitch. read more

great quality of pets. would highly recommend this pet store. We bought a pet rat and she is the sweetest rat ever and is so loving never bite. read more

Helpful staff. Answered every question I had with out making me feel dumb. All the workers were friendly.

I bought my baby ball python from here in May of 2020. I try to feed him once a week as he is still young, and they always have the (now) rats I need, however many. He has never missed a single meal and he is a happy little boy! read more

I had such a wonderful experience. My betta is very sick and one of the employees helped me come up with a treatment plan. It doesn't cost that much more than the big chain stores and everything is better quality. The biggest thing for me were the betta fish. The cups were smaller than other stores but the water was so clear and clean, and every betta was healthy and beautiful. read more

I just wanna say first of all, I jumped on here just to verify hours before we head over and noticed all these terrible reviews (most of them completely invalid and stupid honestly) and I wanted to give y'all Yelpers a little bit of insight here. My wife and I have been shopping here for years for our fish and fish related needs. I have NEVER ONCE had an even close to bad experience. We have shopped here on 10-20 different occasions and the employees are ALWAYS great, service is always exceptional. I 100% recommend this store for your pet needs. In fact, we have shopped at tons of other stores around the valley before finding The Pet Shop, and we have never gone anywhere else since! read more

I want to start off by letting everyone know that that this is a very clean store that is stocked well. I have made multiple purchases of rasboras species and everything has been very healthy. They have a great selection of nano and oddball ( hard to find) fish there. With that said, I personally cannot recommend this store because of how rude the employees are. I was in there earlier this week to buy a specific fish and the store employee gave me the third degree about the fish and then told me he couldn't sell the fish I drove 60 miles to get cause my tank was not right. I am an experienced fish keeper with multiple tanks that DID NOT ask for advice, nor did I need advice for a fish that I have already owned. I found out when he was bagging the fish ( finally - after finding out about my other tanks) that he's a reptile guy and knows nothing about fish. The employees need serious customer service training and species training on the fish their selling before giving customers a hard time about stuff they know nothing about. There's lots of great local fish stores' s in our area with knowledgeable people that want to help you succeed, I'd try them first. read more

Starting to get into the fresh water aquarium hobby and the employees are well informed and helped when I purchased my Corydoras, mystery snail, anubias and java ferns. I'm most likely going to be a normal customer read more

The Pet Shop - New 10 gallon tank set up - Pet Stores Near Me - Mesa, Arizona

When the glass says $___ with cage, you get the entire habitat. I like thinking that the happy reptiles get to go home with an entire environment. :) the cages are all clean, they support local dog rescues instead of selling $3k puppies from a mill somewhere, and the two men who opened this morning were pleasant and happy to answer all of my questions. Thumbs up! For a fresh start, they have a pretty decent inventory of cool stuff. The fish tanks were so clean and bright...and i learned a LOT about lizards. additionally: I used the restroom. Its only worth mentioning because it was SO CLEAN. I didnt have to ask where it was either, because it wasnt hidden in the back maze somewhere like a dark secret. read more

The Pet Shop - Friendly venomous Lion Fish - Pet Stores Near Me - Mesa, Arizona

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Walking in, I kept my expectations low having been disappointed in the past with other pet stores. To my surprise, I squealed like a 5 year old in Disneyland. This is a great pet store with a large aquarium section specializing in both salt an fresh water aquarium supplies. They didn't have everything I would have wanted, but all the basics are there; gravel, plants, filters, etc. They have a good selection of healthy fish in well maintained tanks, and real decorative stone and Malaysian driftwood. They even had Red Fire Shrimp. Wow, slap me silly! :) If you just need a big bag of dog food, this might not be your store. And okay, maybe I'm a bit snobby, having started aquascaping in Japan. But if you want want a great place to get professional aquarium products in East Mesa, this is it! read more

The Pet Shop - Coral for salt water enthusiasts. - Pet Stores Near Me - Mesa, Arizona

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This is a great place to go if you are looking for supplies for exotics, such as something aquatic or reptilian. As for the live animals themselves, the selection of freshwater and saltwater fish looked diverse, and they had various reptiles such as bearded dragons and lizards. They also sell parrots, guinea pigs, and chinchillas. For those that aren't as exotics-minded, they do have a succinct selection of dog and cat food, shampoo, and toys. For the herbivores, they offer high quality brands such as Oxbow pellets and hay. The store itself is quite large, and it's easy to navigate around the different species sections. The employees at the counter were friendly, and some regulars were chatting with them about aquarium set ups. read more

The attention to detail and knowledge of the staff makes this place valuable. They will give you the full details of owning a new pet (we did fish)! I would honestly rate them 4.5 but had to leave because it was over our budget for us. I am excited to return because of the customer service and fish variety. read more

Only place I could find crickets for my beardie!! Employees are so nice and I loved seeing the Golden's. I'd much rather give money to a family owned business over petsmart! Good deals and very unique compared to other pet stores especially with the the dogs roaming around read more

The owner is very rude !! She has very poor customer service skills and not much knowledge on the critters she has up for sale in her store. Dogs are loose with no boundaries in there and not safe to enter with your pet that is leashed. Her reptiles have some kind of illness and she's selling them with no care or concern. I do not recommend this pet store there is no guarantee on there health and she will not give a refund. Pet stores usually have some kind of insurance on there product including live animals and reptiles. Owner was beyond quick to escalate a argument on this situation when bringing back a dead critter that was only in new home for a few hours she was very hyped and amped with aggression and had no remorse on selling a sick pet !! Do not buy from here read more