We had our two big doogs, Max and Sox, groomed yesterday. They're sweet dogs and very easy to manage, but it is hard for us to do it. Aaron did an excellent job. The dogs came back looking amazing, and their nails looked great Today we took our little Chihuahua, and he was nervous, but Erin A did her best I would highly recommend their services. Their prices are very reasonable compared to other places. Erin A did a great job. Thank you. read more

Petsmart on Hampton Ave is a good place to go for all of your pets needs. They have fish, birds, reptiles and turtles. There is also a cat rescue inside that has kittens and cats available for adoption. They offer dog training and grooming. They also have a veterinarian on site. Our dogs love to go there ! read more

Everything! But I guess it's my fault for thinking that things would ever change and coming back after a horrible experience. You could start with having your employees show up on time. If I have a 9 o'clock appointment, my expectation is you will be ready to take my dog at 9 o'clock not sauntering in after nine taking your sweet time while customers wait outside the door with their pets. Then to find out that the person who booked my appointment didn't even book the correct type of appointment how difficult is that? And after wasting my time being told, I'd have to reschedule to get the service that I was actually seeking in the first place, poor customer service all around With zero regard for the customers time. I brought my dog there for years, but over the last year and a half it has gone progressively downhill and I will find somewhere else to bring my pets. read more

I go to this PetSmart because they have my dog food there. I've been there like three times and all three times cashiers are very unfriendly. It's like they hate their work or something. Maybe they hate being there. Maybe they hate their company. I don't know what it is, but un friendly cashiers nobody smiles. I don't think I'll be going there anymore. read more

First time taking my two yorkies to Pestsmart grooming. I got there early, but forgot to bring vaccine records. Groomer offered to reschedule. I offered to email the records as soon as I got home, but she would not take the dogs. I live close-by, so I took off to get the records with my dogs and was told that I had a 15 minute grace period. The appointment was at 11:30, so I had until 11:45 to get back. I walked in at 11:46 and I was told that I was too late and she would reschedule. I am an elderly disabled woman and it is a real effort to manage taking my dogs anywhere in the car. I will never go back. read more

That staff seems to hate their jobs, they are rude and have no customer service skills.

Everything went well! My dog had had a bad experience before, now she looks so forward to going and seeing Connor and the rest of the groomers she just cannot wait to get there! She trusts them she understands what they're going to do to her. She is a change dog since we've had Connor grooming her! My hat goes off to Connor! I really didn't think Molly could change after having such a bad experience. Thank you again Connor for giving me my dog back the sweet and lovable lady that she really is. And she looks so wonderful when she comes all done up and pretty after you get done with her and it lasts so much longer with you than it has with any other groomer I don't know what you do but whatever you do don't stop!! You're awesome! read more

Scheduled a grooming appointment several weeks ago in advance and prepaid for the appointment. Showed up with my dog and was told the groomer I scheduled with no longer works on Mondays. What the hell does that mean? No one called me or notified me of this change in advance. I had my dog ready to go and was told they are all booked up so I had to reschedule. Unacceptable! Shameful and incredibly unprofessional of the groomer who did nothing to make things right, no apology for the inconvenience, nothing. Just looked at me blankly asking me if I received a phone call about the situation. If I had then I would not have shown up. How stupid and ridiculous! Terrible customer service and ridiculous handling of the situation. There was nothing offered to me considering the situation I was put in. Demanded to speak with a supervisor who at first did nothing to rectify the situation. I laid into him and demanded something be done. He offered me a measly 15% discount. I have rescheduled a grooming appointment elsewhere and will never return again to this PetSmart grooming. Shameful and shame on you PetSmart grooming and PetSmart for your extremely poor, incompetent and unprofessional handling of this situation. I will gladly take my hard earned $ elsewhere. You just lost a customer... smh ‍ read more

First time taking my 5 month puppy I left for two hours buying time for her to be bathed and trimmed. Then I was told my puppy cannot get her fur cut because they could not due to a small brown tick found and there could be more I was told. I felt like two hours to figure that out. I was very frustrated II felt it was more like Iit was laziness or no willl from a Conner guy . Ppor excuse and a waste of my time. Never going back for sure and still charged 40.00 dollars for nada and no satisfaction. PetSmart on Power and Hampton. read more

After paying over $150 for my son's dwarf hamster, house, food, etc. I am very disappointed b/c the hamster expired not even a month after was purchased. I spoke with a rep there I asked how old was the hamster I purchased and she said she did not know but they buy them when they are at least 6 weeks old. I'm glad I didn't spend more. Not sure if the hamster was ill prior or what but we took good care of him. I won't do this again... read more

Have to mention Megan! Trixie was so happy and came out looking gorgeous! Thanks Megan and Petsmart. read more

Large store with virtually everything you need for your dog, cat, bird, fish, etc. They offer dog training classes, grooming, adoption. They have a wide selection of toys, treats, accessories, and food. Friendly and helpful staff. read more

You have to sign up for training with John! He goes above and beyond for dog training. He not only teaches you the basics (sit, stay, come, etc.) but also how to solve behavioral issues such as jumping and counter surfing. He will train you how to be a pack leader and gain the respect and trust of your dog! His class was worth every penny!! Rachael & Rusty read more

PetSmart - Pet Training Near Me - Mesa, Arizona

Groomer butchered my dogs haircut then stopped. Manager wouldn't listen to my complaint and just walked away. Me and my family came here for TWENTY YEARS. Now never returning. You should never come here either. Any issues and they will not fix for you. This is insane. read more

PetSmart - My dog's haircut that the groomer butchered. - Pet Training Near Me - Mesa, Arizona

Set back off the main road the parking lot is one of the better ones, easy to get in and out of, which is good for making those quick getaways after nabbing a couple of Bassett hounds when they do their adoptions ... l mean when buying cat food for your girlfriends cat at her request. Ignore the other statement above, the dog wrote it while I was in the bathroom. But the store is well laid out with everything you need. read more

The moron management & vet clinic have lost my business forever. Not only has the vet been completely dumb about reading vital vac records but the manager of the store wants a certificate of rabies. This is a passport from overseas and is clearly marked with signatures throughout the book from the veterinarian. I will not double up on vaccines just to go here. Lost a forever client and I'll make sure everyone I run into knows thier off the street employees and policies. Spend your money, go elsewhere. BTW vet clinics that have true veterinarians accept his documents and groomers do too. Petsmart is blinded & dumb. read more

PetSmart - Pet Training Near Me - Mesa, Arizona

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PetSmart on Hampton is my normal goto Dog nail clipping, but today was frustrating as I was told they didn't have time for a walk-in nail grind/clip. I saw 1 Dog being groomed and 1 staff member doing nothing, was told they were short handed at 3 employees. Just seems odd they don't have the 10 minutes to trim my dog's nails. Was told to go to another store. Just odd customer service and doesn't sit well with me concerning I've always got great service there. I'd be curious what management would have to say about this. read more

I love how convenient it is to pop into Petsmart and get everything your animals need and I found out today you can have stuff delivered from them through doordash. I had no idea! I thought doordash just did food. I'll be trying out delivery soon. read more

Devin was great and super helpful! He saw me asking the cashier a question and immediately took the initiative to help me out so she could keep working the register. He helped me get what I was looking for so I didn't have to drive around to different Petsmart locations. He was the best! read more

Experience with Petsmart #0154, 6932 E Hampton, Mesa AZ. 08-09-20223 We took our 2 1/2 year old Shih Tzu, Brandi, in for grooming. When we picked her up she seemed tranquilized and not normal. The next day we took her to 1st Pet Vet Center in Mesa AZ. She was diagnosed with a Herniated Disc in her spine and a Corneal Ulcer (cut) in her left eye. Over $4600.00 and 8 weeks later Brandi is almost back to normal except for a permanent blind spot in her left eye. Never again will we trust Petsmart with our pet. read more

Jaelynn was extremely rude to our family for no reason. She wouldn't let us see a guinea pig, and then demanded we tell her the dimensions of the cage we had. She refused to sell two Guinea pigs to us unless we purchased a bigger cage from them. Would give this place zero stars if I could. read more

PetSmart Stapley & Baseline. Horrible experience on 4th July at the grooming department. The staff wanted to go home and did not dry the pup. He was returned damp. The pup was returned in 20 minutes whereas they ask for 2-3 hrs for this service. Most of the services paid for could not have been performed in 20 minutes. We paid for services we did not receive. The staff closed the grooming department and left after our pup. They were in a rush and did not do the job properly. Cannot recommend PetSmart read more

Justin is the best groomer!! He is the only one I take my dog too. He is super personable and can really calm a dog down especially mine who has separation anxiety and can be a little spastic. Justin is great and gives my dog the best haircut every time! read more

PetSmart - Pet Training Near Me - Mesa, Arizona

Total waste of time shopping this store. They wouldn't offer their own pricing on an in store purchase without showing each flavor in my basket individually on a mix and match, buy three get one free deal while standing in line with my phone. The store manager told me I should just buy it online and let them ship it for free or, make the purchase on my phone and give them three hours to fill the order. As it turned out I bought the same product, literally next store for 65% less. read more

Did a great job on my dog and paid less than fuzzy paws and a better job. The owner of fuzzy paws is really rude and can care less about your animal. PetSmart work was perfect and my pups was a happy boy read more

My grandkids and dad went to this petsmart store to buy some fish for their aqaurium. The cashier asked about how many fish they had. Then, replied that they can not purchase their fish that they had already in a bag of water. It is not the cashiers business who buys the fish and how many they had. My grandkids did not get to buy their fish and walked out empty handed because the cashier refused to sell them the fish. I hope the manager sees this review. Either the cashier lady was just as lazy to do her job or decided to be nosey and give a reason to people not to buy fish. I will never recommend this store to anyone. It is none of anyone's business what we do with our pets that we purchase, unless we are under her thumb. This is a free country. Instead, the cashier had to put a damper on such a purchase and ruin the kids esteem. Shame on you Cashier lady!!! By the way it was only 2 or 3 days until Christmas. It was this Petsmart near the Superstition Mall where the snowflake lady Cashier made sure she was a scrooge. I hope karma catches up with you lady! read more

I love the store but will never go to the groomers there again. I specifically said his nails need to be trimmed. She, Venessa, said that she may not be able to do that. I said then I need to go somewhere else because 95% of me taking Winston to the groomers is the nail trim. So when I went to pick him up, she said she wasn't able to trim his nails. Then when we got home, Winston had blood conning from his butt. I guess you GET WHAT U PAY FOR. The store is great the grooming area sucks. read more

I had been going to this grooming salon for three years before we moved. After moving, I went to the Signal Butte location and had nothing but horrible experiences. This location calls you to remind you of your appointment and they are always so nice and friendly! I booked my dogs next appointment here and will deal with driving further because of the excellent customer service they provide. I will not take my dog anywhere else now! read more

Liana is absolutely amazing and knowledgeable!! Thank you SO much. I have two standard poodles and she answered every question I had with confidence and a smile! :) read more

Very disappointed with this locations grooming staff. I had an appointment for my dog to be groomed today. I'll very much own that we were running about 10 minutes late. When we arrived there was an elderly couple inside standing very far apart taking up the majority of the check in area. So due to the small space my pup and I stood outside in the store. After waiting over 5 minutes in the store, since they were still talking with the ONLY person the salon area we step inside to make ourselves more known. After an additional 5 minutes an additional groomer (Carrie) comes in from the store area, greets my dog and talks with him for another few minutes. (He shakes when he's excited/ nervous.) So after us being at the store for close to 15 minutes she gets us all checked in to have to tell us that she has to talk to the groomer since we are almost (at this point) 30 minutes late. When she comes back she says the groomer refused to take us since we were late. I definitely can understand being asked to reschedule for being late but I am more upset and disappointed that there was no follow up call or email at any point to confirm if we were coming, today or this past week, since I made his appointment almost a week ago. When I explained to her we have been waiting, trying to be respectful of the couple STILL inside talking to the original staff member (April) about a making a future appointment. April states "oh it was like 2 minutes" and rolls her eyes, while STILL making this appointment for the couple. Since this was the first thing she said towards me, period since I walked in the store almost 15 minutes prior, it definitely made my blood boil a bit. You don't have to be fake to do your job, but be damn professional while your there. "Hi" "Welcome in" "Be right with you" or just calling for someone in the back to come forward to help, goes such a long way. I'm sure Carrie could see that I was a little irritated and really was trying to make something work for today for us. She was unable to but honestly I wouldn't want/ trust my dog with either April or Justin/ Connor (I called back to ask for names and was told Justin was in the salon, but his appointment was scheduled with a Connor, so I don't know if it was a call off or they use fake names) based off their actions today. read more

DO NOT bring your puppies here!! I brought my dog here when she was 4 months old they dropped her off the table somehow unsecured , they rushed her to the vet. The haircut was half finished and nails not done but still charged full amount. We brought her back hoping the service was better this time, but when we went to pick her up a guy who was working with Hailey, (btw Hailey is a sweetheart) was making rude comments to my mom about how it's our fault our dogs hair is so long but in reality they don't see they were caused of her fall from last time, she literally needs quality service and it won't be from here 5 extreme thumbs down! read more

The pet manager mistreats customers ... she started scolding in the store in front of others I walked away took her abuse for awhile went to cashier asked for corporate she would not stop walked by me out loud sayn it's in phoenix AZ then she said in front of store yelling at me so yes I yelled back then I put up my hand asking her to please stop and she wouldn't then stated she's giving me the hand I'm so scared that's like calling you out so I just had enough after trying to walk away I stated yes you should be you don't know me or what I know then she went quiet not for long the cashier gave me the phone number I asked her name she told me LeAnn and she yelled at her worker stating do not give her my name don't write it down she wants my name she can ask me don't give her my name and that's an order yelling. All this over guppies I did not have a big tank only can sell me 1. When they have a bird alone since June stuck in a very small glass box contour poor baby and won't lower the price read more

I was completely amazed by the customer service provided by Cassie! She went out of her way to help us figure out what we needed for our aquarium! Thank you Cassie! read more

Worst customer service ever!!!! We have had our dogs groomed at another location for 5 years. We moved and now are having issues at this location. We have 2 dogs and scheduled them an hour apart for grooming. When we went in today we were told we could not drop them off together as the one of their groomer was not there yet. When we explained we always drop them off together as they have separation issues. We were told it is policy we can't drop off early and they refused to take our other dog and we would have to come back in 45 min once the other groomer arrives. I am not sure what is up with this location but they promote "doing what they can for your pet" which is not true. They did not care our dogs get nervous if they are not together or the inconvenience to us. We will not be back to any pet smart ever. read more

Update: they did not even actually cancel my order as they said they would since I had to pay again for my item and I am still waiting for my refund on my debit card. Will NEVER use pick up service again or return to this location. read more

This is a pretty complete pet store. The will let you bring your pet in and give him a treat when you check out. They have trusted name brand and high quality products. When we were there the store clerk was hard to find, but we eventually found what we were looking for. The prices are what you would expect. We will continue to shop here for our pet's needs. read more

A well organized Petsmart, with a good selection of items. Compared to the Tempe Marketplace Petsmart, this one had more to choose from (I was looking for some dog sweaters in a certain size). The fact that they were all 50% off was also a plus! read more

I go to this Petsmart all the time. Friendly staff that always greet you. I also use the groomers & Banfield vet inside Petsmart. I have a white miniature poodle that is a handful but gets groomed by Colton. She absolutely loves him. He's been grooming her for over a yr now. The staff in the groomers is amazing & very friendly. read more

Alexis assisted me in trying to find an appropriate tick shampoo for my puppy. She went above and beyond to make sure we got something safe for him, and something that would work. We appreciate the assistance and genuinely working with us to find a solution! read more

Standard Petsmart location. We buy our dogs the wellness brand food, and they have a variety in stock here. Lots of treats and toys too. And, most importantly for us right now, a cleaning product section for training new pups! I highly recommended Nature's Miracle brand. Loss of star because no one has ever gone out of their way to welcome us at this store or ask if we needed help. read more