I love coming here for all of our needs. We were taken care of by TJ who gave us excellent customer…read moreservice. He definitely treated us with amazing service from beginning to end! He is very knowledgeable and was able to provide us with great info to use back at home. We will be back again soon!

Horrible!!! I have not been here in quite some time. Now I…read moreknow why. In my attempt to ask a question with the front register girl (AJ), acted like I was inconveniencing her by asking a question about an item. Busy on her cell phone, I kindly asked if she could get me some assistance. Having an attitude she called over the manager. The customer service here is HORRIBLE. I've been back in the reef hobby now for 3 years. Ocean Floor is by far the worst LFS in this Valley. Aquaholic Aquariums LLC is the place to go folks. Stay clear of this place. Over priced for corals that look horrible and their customer service is not top priority.

We have always been supporters of Pratt's but they have seriously let us and all their animals…read moredown! My fiancé had a ranch about 20 years ago and used to go to Pratt's all the time to buy animals for his ranch and sell his babies to Pratt's. There was a good old time family vibe then. They educated people about the animals they purchased and were very helpful. Now, my fiancé and I have a ranch together and we were starting from scratch. We went to Pratt's to get the same camaraderie and care that he had from Pratt's in the past. But we had found out the hard way that it is absolutely nothing like it used to be! Their animals are always sick and stressed and in bad living conditions. All of the chickens we have purchased from there were sick with a very contagious virus. They have respiratory distress and very lethargic and their eyes swell up and fill with puss. We gave them antibiotics but that did not help them. Every single chicken we bought from there had died. And the worst part is it spreads to the rest of our flock. Once the flock is infected you cannot get rid of it. U literally have to start fresh with healthy chickens. My fiancé had told Oscar the manager about this issue. At first he was understanding and willing to replace the chickens. Once we sent him pictures of the birds that perished he changed his tone and said "Why are you the only ones with birds dying?" We have stopped buying chickens from there but have continued to buy feed from there. We can't help but to go and look at all the animals and unfortunately they are always in poor living conditions and clearly very sick and even dead birds in the cages. The staff they have there at this point are very unhelpful and uneducated about the product they sell and uneducated about the animals they sell! We ask them a question about an animal and they look at us like we have a third eye growing out of our heads! They walk away without answering our questions or even getting our feed for us. We are out so much money from what we have bought from there and all the loss we have had from the sick chickens infecting the rest of our flock and they died. We had bought a female goat that was supposedly pregnant and they just wanted to get rid of her before she gave birth... well she wasn't pregnant. Then We had bought another female goat from them against our better judgment because she looked miserable and we wanted a companion for our first goat but She was "Not for sale" due to being sick... We said we want her to give her a fighting chance. She coughs and sneezes and has discharge from her lady parts. Pratt's just does not care about the health and well being of their animals! We will never purchase any animals from them again!! It's such a shame that these animals have to suffer!!

I came on Saturday, July 25 with my friend. Lots of the chicks had pasty butt which means they have…read morepoop clogging up their butts so they can't go to the bathroom and that is deadly and painful. The water dishes were all filthy and the chicks and duckings and baby Turkeys all looked very uncomfortable and the animals that are kept outside were all very hot and panting and miserable. All the birds are also handled roughly and shoved in bags when people buy then and all the pet supplies for sale were covered in dust. somebody needs to look into this. It's really disgusting.

I'm updating my previous review because today's visit was a genuinely positive experience…read more I was in and out quickly, and every employee I interacted with was friendly and helpful. One team member stocking the cat food aisle noticed I was coming through and went out of their way to move their cart so I could get by. It wasn't something they had to do, but I appreciated the consideration. When I got to checkout, there was only one register open and a line had started to form. The employee who had just finished helping another customer (who I believe may have been a manager) noticed the bottleneck and immediately opened another register instead of walking away. It kept the line moving, and I was checked out much faster than I expected. They were friendly, efficient, and left me with a really positive impression. It's still a large corporate pet store, so I'm not changing my overall opinion of the company, but this particular visit deserved recognition. Good customer service makes a difference, and the employees I encountered today provided exactly that. Updating my rating from 2 stars to 3 stars based on this experience.

Great store had everything I needed and the staff were extremely friendly and helpful in finding…read moreeverything I needed for my dogs!

6 days ago order a horizon treadmill saidi get a tracking number, but never did on the 7 day try to…read morecontact by email because they have no phone number listed I think this is bad company still no contact I say stay away.

I can't review items/inventory because they're never open . The hours posted are not true; they…read moreseem to open whenever they want. Tried giving them three attempts supporting local business (versus big chain), but how can I when they're always closed They moved to Indian School & 43rd Ave, same issue. Please improve your business practices. Don't get me started on the business phone line Please answer your business phone !!

I take my dogs here to groom and there grooming service isn't bad. But I recently bought a dog from…read morethem and he seemed so scared of people. He then started crying a lot when trying to sleep and so I took him to the vet er and they told me he had distemper and it was very advanced. I had to put him down because he was in so much pain and miserable! Whatever shots they gave him are shitty ones that don't work. Don't get pets from here you'll regret it.

I purchased a dog here and when I brought her home she started acting weird (I'm thinking she's…read morejust timid as it's a new environment and she's a baby). Next day she was very lethargic and timid still. I took her to the vet a few hours later as it was scaring me and I found out she had gout and parvo, but that's weird because she was said to have all shots at the shop. Later that day I took her home with her medicine and in the middle of the night I heard yelping. She was crying and wouldn't stop while peeing herself. I took her to the vet asap and she ended up passing away on the drive there. Do not recommend buying animals from this place.

Went in to purchase treats for my dogs and they were black beetles crawling all over the dog treats…read morein the bucket. Absolutely disgusting. The staff is great and very helpful but the bugs no Bueno.

Unhappy, I went to purchase cat litter like I always do, I go check out just to find out that the…read morecash was the only method being accepted. I was really disappointed, as many people like myself don't carry cash in hand just card. The young lady, her name was Gracie, didn't know how to fix the card reader. Very unprofessional to have someone who doesn't know how to fix something that customers depend on. So I took my business elsewhere

Stephanie in grooming is amazing! She always does amazing with my baby and he always comes home…read moresmelling so so good! Thank you for all you do!!!

Adriana has been an absolutely amazing dog trainer! We have truly seen such a difference in our…read morepuppy since we started with her! 1000% recommend private or group lessons with her!

I just love this place. How often do you get to walk the warehouse on the shipping end? Ryan's…read morehas a great catalog, and they are also nice enough to let you shop in person. It's so much fun to wander around the aisles. The staff is incredibly helpful and always help you find your way back if you get lost. :) I bought an XXL airline dog crate there that was 1/3 of the cheapest price I could find anywhere else online! You can order online and you can also pick up in person if you're in a hurry, but then you wouldn't get to see all the seasonal items they get in.

False advertisements ,ordered a grooming table the entire reason I ordered was description said it…read morecame with overhead lights, it doesn't. Had I have known this I would have ordered LED table from wags at least their table goes lower to the ground. I sacrificed how low to the ground in favor of the lights. Which do not come with it The table is well made

Desert Dog Treat Bar is a must stop in Phoenix! The store is clean and the vibes/store design are…read moreexcellent! Mitch and Mimi have a great concept of giving our pups the freshest dog treats that are good for them and super yummy! Not only do they do treats, but they also offer dog jerky, custom dog cakes, and more! They are right next to window coffee bar so you can grab a coffee and then go shop for some dog treats! It's so great to see nice and talented people bringing another great local business to the area. Honestly, I can't say enough great things about them and their business go check them out and you'll see what I'm talking about!

Super cute local dog treat bar right next to Window Coffee Bar in The Hive, so you can grab a…read morecoffee and a treat for your dog and sit outside and enjoy the gorgeous desert air. Mimi & Mitch are building a friendly local business committed to sustainability and locally sourced ingredients. Go by and support this great business and treat your pup--they deserve it!