First time going to a pet feed store and the staff was helpful, Uzi helped me find a harness and…read morecat food perfect for my kitten. Will be back soon for more pet needs for my dogs now! Recommend talking to Uzi, he seems very knowledgeable and helpful.

We have always been supporters of Pratt's but they have seriously let us and all their animals…read moredown! My fiancé had a ranch about 20 years ago and used to go to Pratt's all the time to buy animals for his ranch and sell his babies to Pratt's. There was a good old time family vibe then. They educated people about the animals they purchased and were very helpful. Now, my fiancé and I have a ranch together and we were starting from scratch. We went to Pratt's to get the same camaraderie and care that he had from Pratt's in the past. But we had found out the hard way that it is absolutely nothing like it used to be! Their animals are always sick and stressed and in bad living conditions. All of the chickens we have purchased from there were sick with a very contagious virus. They have respiratory distress and very lethargic and their eyes swell up and fill with puss. We gave them antibiotics but that did not help them. Every single chicken we bought from there had died. And the worst part is it spreads to the rest of our flock. Once the flock is infected you cannot get rid of it. U literally have to start fresh with healthy chickens. My fiancé had told Oscar the manager about this issue. At first he was understanding and willing to replace the chickens. Once we sent him pictures of the birds that perished he changed his tone and said "Why are you the only ones with birds dying?" We have stopped buying chickens from there but have continued to buy feed from there. We can't help but to go and look at all the animals and unfortunately they are always in poor living conditions and clearly very sick and even dead birds in the cages. The staff they have there at this point are very unhelpful and uneducated about the product they sell and uneducated about the animals they sell! We ask them a question about an animal and they look at us like we have a third eye growing out of our heads! They walk away without answering our questions or even getting our feed for us. We are out so much money from what we have bought from there and all the loss we have had from the sick chickens infecting the rest of our flock and they died. We had bought a female goat that was supposedly pregnant and they just wanted to get rid of her before she gave birth... well she wasn't pregnant. Then We had bought another female goat from them against our better judgment because she looked miserable and we wanted a companion for our first goat but She was "Not for sale" due to being sick... We said we want her to give her a fighting chance. She coughs and sneezes and has discharge from her lady parts. Pratt's just does not care about the health and well being of their animals! We will never purchase any animals from them again!! It's such a shame that these animals have to suffer!!

Yup, went back for a quick cat food restock. A few cans of this, a few cans of that, nothing…read moredramatic. . Except something felt... off at the register. I never get receipts (BPA life, I'm trying not to absorb chemicals with my purchases), but this time I asked for it. Good instinct, apparently. Because somehow five cans turned into six on the receipt. A literal phantom can. Didn't grab it, didn't see it, still paid for it. And then, bonus feature, I was also signed up for autoship on those same cans. Not my existing autoship (which I already have for litter and her regular food), but these random, one-off "treat" cans I grab in-store. The whole point of buying those in person is because they're not part of her regular rotation. So why are they being quietly added to a subscription like I consented to that? Thankfully, I caught the subscription before my house turned into a recurring shipment hub of confusion. As for the extra can, I did consider making a stink. Instead, I chose inner peace and said, "it'll come back to me somehow." We'll see. But yeah... we've officially entered my BPA receipt era, because what are we doing here? Charging for items that don't exist and signing people up for subscriptions without saying a single word is bold. It's not even convenient anymore if I have to double-check everything or ask to see the screen before I pay just to make sure I'm not getting charged for imaginary items. They do have what I need in a pinch, but the selection is mid at best, and now I'm watching the register like a hawk every time.

I stopped by this store (the Christown Spectrum one) 3 days ago early evening on a Sunday to see if…read morethey had a kitty wand toy for my new kitty for a Christmas gift. I found one and unfortunately had a cashier named "Laura" who was immature and rushed and in a poor mood. I walked up to the manager and had to ask him for her name because she did not have a name tag attached to her shirt (I told her she needed to have her tag on and she quickly said to the effect of "I don't need/don't have to have a name tag."). After he mentioned her name, I proceeded to tell him her unprofessional demeanor, when he went to talk to her about it, she evaded him like yeah, I know, whatever". When I decided to turn around and cancel my transaction and told him that I got a refund that I made Laura do, he appeared irritated with his confrontation with her and kindly said to me that he understood why. I mentioned telling corporate about the incident = "fired" and he also understood. I later ordered the toy on Amazon (at a better price and look forward to watching my new kitty playing with her new toy ;) ). In concluding, I will not return = their loss!

I can't review items/inventory because they're never open . The hours posted are not true; they…read moreseem to open whenever they want. Tried giving them three attempts supporting local business (versus big chain), but how can I when they're always closed They moved to Indian School & 43rd Ave, same issue. Please improve your business practices. Don't get me started on the business phone line Please answer your business phone !!

Place looks good brand new with good selection of dog food and other items for animals and services…read more.. Its small business owned and growing

This was my first time walking into this store and never walking back in there. The puppies had no…read morewater, cages are full of poop from inside to outside. The kittens are 3 in one with the litter box, food and water taking up the whole cage. Both of these animals were not moving looked at their mouth it was super white. Bunnies, ducks and chickens were all full to the brim with animals. Birds were so stressed they were biting the cage so bad experience don't buy from here u less you want to deal with a lot of vet bills

The conditions of the animals in the store is deplorable. I came in the store and found a 4 week…read moreold kitten that I could not bear to leave there in the conditions it was in. No heating pad or blankets, just a wire cage with newspaper. Getting fed wet food for adult cats not even a kitten blend. The store associate said her siblings had already passed and they had not sought out any veterinary care. Upon taking the baby home, she was infested with fleas and covered in flea dirt. I probably removed 30 fleas from her tiny body. Unfortunately, despite my best efforts She passed away a few days later. I'm begging the owners and the workers of this store to do better. These animals deserve so much better. I'm absolutely heartbroken.

I LOVE this store (16th St. & Glendale) in Phoenix. Everytime I go in the staff is friendly and…read moreaccommodating but what I really appreciate is their knowledge. I trust their advice about products they carry and food they sell. They have solved several issues I have had with my 3 dogs. They aren't just trying to sell you things...they try to solve your problem. I highly recommend this particular Pet Planet.

Went in to purchase treats for my dogs and they were black beetles crawling all over the dog treats…read morein the bucket. Absolutely disgusting. The staff is great and very helpful but the bugs no Bueno.

Adriana has been an absolutely amazing dog trainer! We have truly seen such a difference in our…read morepuppy since we started with her! 1000% recommend private or group lessons with her!

I would like to extend my sincere thanks to associates Nate and Michelle. I came in unsure of what…read moreI needed for my dog, and their expertise and knowledge were extremely helpful. They provided excellent assistance and demonstrated outstanding customer service and communication skills. Thank you so much! Keep up the great work.

I just love this place. How often do you get to walk the warehouse on the shipping end? Ryan's…read morehas a great catalog, and they are also nice enough to let you shop in person. It's so much fun to wander around the aisles. The staff is incredibly helpful and always help you find your way back if you get lost. :) I bought an XXL airline dog crate there that was 1/3 of the cheapest price I could find anywhere else online! You can order online and you can also pick up in person if you're in a hurry, but then you wouldn't get to see all the seasonal items they get in.

False advertisements ,ordered a grooming table the entire reason I ordered was description said it…read morecame with overhead lights, it doesn't. Had I have known this I would have ordered LED table from wags at least their table goes lower to the ground. I sacrificed how low to the ground in favor of the lights. Which do not come with it The table is well made