We have always been supporters of Pratt's but they have seriously let us and all their animals…read moredown! My fiancé had a ranch about 20 years ago and used to go to Pratt's all the time to buy animals for his ranch and sell his babies to Pratt's. There was a good old time family vibe then. They educated people about the animals they purchased and were very helpful. Now, my fiancé and I have a ranch together and we were starting from scratch. We went to Pratt's to get the same camaraderie and care that he had from Pratt's in the past. But we had found out the hard way that it is absolutely nothing like it used to be! Their animals are always sick and stressed and in bad living conditions. All of the chickens we have purchased from there were sick with a very contagious virus. They have respiratory distress and very lethargic and their eyes swell up and fill with puss. We gave them antibiotics but that did not help them. Every single chicken we bought from there had died. And the worst part is it spreads to the rest of our flock. Once the flock is infected you cannot get rid of it. U literally have to start fresh with healthy chickens. My fiancé had told Oscar the manager about this issue. At first he was understanding and willing to replace the chickens. Once we sent him pictures of the birds that perished he changed his tone and said "Why are you the only ones with birds dying?" We have stopped buying chickens from there but have continued to buy feed from there. We can't help but to go and look at all the animals and unfortunately they are always in poor living conditions and clearly very sick and even dead birds in the cages. The staff they have there at this point are very unhelpful and uneducated about the product they sell and uneducated about the animals they sell! We ask them a question about an animal and they look at us like we have a third eye growing out of our heads! They walk away without answering our questions or even getting our feed for us. We are out so much money from what we have bought from there and all the loss we have had from the sick chickens infecting the rest of our flock and they died. We had bought a female goat that was supposedly pregnant and they just wanted to get rid of her before she gave birth... well she wasn't pregnant. Then We had bought another female goat from them against our better judgment because she looked miserable and we wanted a companion for our first goat but She was "Not for sale" due to being sick... We said we want her to give her a fighting chance. She coughs and sneezes and has discharge from her lady parts. Pratt's just does not care about the health and well being of their animals! We will never purchase any animals from them again!! It's such a shame that these animals have to suffer!!

We purchased 1 peacock and 2 peahens from pratts, one of them the day we brought her home, left eye…read morestarted blowing up right away. We took her to the exotic bird vet place, and got antibiotics for her. 375.00 later. So 300 for the bird, then the day after another 375.00 Oh, and it gets better, even though we kept her in seclusion from the other animals some of my 300 chickens started dropping dead with swollen eyes. As of right now I am down around 100 hens, and 6 roosters. I can't fill the orders for eggs that I have building up. Looking into talking with a lawyer about this. Because they sold me a bad peahen, I am out literally 1000's of dollars.

This was my first time walking into this store and never walking back in there. The puppies had no…read morewater, cages are full of poop from inside to outside. The kittens are 3 in one with the litter box, food and water taking up the whole cage. Both of these animals were not moving looked at their mouth it was super white. Bunnies, ducks and chickens were all full to the brim with animals. Birds were so stressed they were biting the cage so bad experience don't buy from here u less you want to deal with a lot of vet bills

I loved how there so much animals my mom fell in love with a tiny brown puppy that wanted her so…read morebad tell me why that's more that $300 We went to where birds are they did not have toys maybe one in one cage I wanted to get a bird little bit bigger than a parakeet why was that $350 just for one?! I really wanted one but to much for one I didn't wanna get a small bird that didn't like me there was only one bird that didn't get away from me that was $350 seriously?

Bought the Presidential dog house with AC. Use of cheap materials will cause premature failure. OSB…read morefloor exposed to ground and will rot and grow mold and dogs can get sick. Also use of cheap linoleum was ripped out by my dogs first week. Dogs also liked to chew roof edges. I do like the sliding doors and asphalt shingle roof. Good ideas, but plywood floor vs. OSB should be used. Waterproof flooring material securely fastened be better than linoleum. Pine foundation will rot quickly, many better materials could be used. A fun and costly idea, but many deficiencies makes me call this decision a regretful one.

Ordered April 6th to ensure a deliver on the 1st of June. We were told that ordering almost 2…read moremonths in advance, would ensure a 1 June delivery date. First of all, they do not take phone calls. Only email or text. Communication has been horrible to say the least. When the 1st of June came around, we had no dog house. After several attempts to contact them, they finally replied and said they had a death in the family. I understand that, but we were really counting on the the dog house for our needs...not having it required us to find a kennel and cost us a significant amount of additional money. Then, after we were told we would receive shipping info in a few days...10 days went by with no updates. It took me threatening to dispute the transaction with PayPal for her to finally reply to us. She told my wife, that she was sending her best delivery guy...and would have him set the dog house up and show us how to operate the heating and air conditioning. When we finally got a call from the shipper to set up a date, we asked about the set up she mentioned. He said that he was just a shipper and one guy, that he was only delivering it and nothing more. We attempted to contact the seller again for 4 days with no answer. I had to return to work overseas, on the 19th, and the dog house is way to big for my wife and two younger kids to try and move to the back yard. They just dropped it off into the garage. So even though it was delivered, 21 days late, it still is not in use, and I am still paying for a kennel. I have try and hire some random guys to move it for my wife. Only time will tell about the actual product. However, I would definitely not recommend them. Broken promises and atrocious customer service warrant the 1 star.

A great place to bring children for an inexpensive outing…read more I do not visit The Ocean Floor often. But when I do they have what I need. Toda I needed turtle food. That means you get stuck with a wordy review. March 12, 2026, mid day, I returned to my home. Two neighbors, who rarely communicate looked confused. We live in a condo complex, many things beside dry leaves and plastic bags find their way into our corner of the place. That day iteas a red eared slider turtle. You know them, the quarter sized petlets, millions accidentally killed by hopeful turtle owners. This one was 8 inches long and six inches across. Plus, very healthy and undamaged. By evening I knew who lost the turtle. The woman with the jungle patio and cage of happy parakeets. This made perfect sense. This water turtle escaped in November, 2025, finding it's way home in March, 2026. We have been fully occupied with urgent stuff. The neighbor is not home much. I got a container at the thrift store, I got the ultimatum from Sweet D - the turtle must go home TODAY. Turtle food at The Ocean Floor is in the rear near the customer service counter. I got a little bag of floating bits for $5. The turtle was ravenous. The turtle is home. Several people are happy er. Yay!

Ocean Floor is always a pleasure to shop at. Today I returned a part I didn't end up needing, and…read morethe process was incredibly simple and stress-free. The staff handled it quickly and professionally, and I received store credit with zero hassle. That kind of customer service goes a long way, especially in a hobby where good support matters. I'm already looking forward to coming back soon to pick up some fancy shrimp. Great experience all around.

This store feels like a Whole Foods Market for your pets as their focus is on high end natural and…read moreorganic pet products. It's definitely a very impressive and unique pet supply store. It's a small store but their shelves are stocked to the brim with a large selection of very well curated products. They have anything and everything you can possibly think of! You can even find all kinds of high quality supplements for your pets such as digestive enzymes, aspirin, probiotics, glucosamine and Edibites for hip and joint relief. I picked up a collagen chew and a cute toy for my fur baby and he loved them. Will definitely stop in again when in the area.

Came here after the grocery store to pick up a chew for my dog. The employees are always great and…read morevery knowledgeable. The offered us a sample of a New Zealand brand dog food topper that my puppy loved! We came back and bought a bag. This store is small but has a variety of different food, toys, and accessories for pets.

Good service and very attentive to our dogs. Reasonable pricing for clippings and washing and the…read moredog treats.

What a sweet spot to give a dirty dog a bath! So helpful and user friendly...thank you!read more

I LOVE this store (16th St. & Glendale) in Phoenix. Everytime I go in the staff is friendly and…read moreaccommodating but what I really appreciate is their knowledge. I trust their advice about products they carry and food they sell. They have solved several issues I have had with my 3 dogs. They aren't just trying to sell you things...they try to solve your problem. I highly recommend this particular Pet Planet.

Went in to purchase treats for my dogs and they were black beetles crawling all over the dog treats…read morein the bucket. Absolutely disgusting. The staff is great and very helpful but the bugs no Bueno.

Stopped in on a whim when my husband and I were driving by.  I had only seen one Bearded Dragon in…read moremy life before visiting this store, I now own 7 Beardies and a Sulcata Tortoise. All purchased here and are healthy and doing great. Bought my first one in February 2025 and almost every time I went in to buy feed, I fell in love with another one. They even have me thinking about getting a snake.  I don't know if I'm nuts or if they are good salesmen.   I've learned so much from these guys, Bryce, Jacob,  the tall guy with crazy hair and Google about the care and feeding it has made my retirement interesting and keeps me busy.  These young men keep the store spotless, they're always busy but ready to help and the variety of reptiles is amazing.

Came in for some crickets. The guys were on top of it. Place was clean and the vibes were right. My…read morenew go to for feeders for my Beardie

I highly recommend bringing your dog to Briana for all things grooming, bath, nail trim, etc.!!! My…read morebaby girl Honey looks amazing after her haircut! She trimmed her paws carefully and delicately, grinded her nails down (which my dog won't even let me do but let Briana do it), and even brushed my dog's teeth. Briana is so friendly, professional, and made Honey feel safe with her which makes us crazy dog moms feel relieved when dropping them off at the groomer!!

Yup, went back for a quick cat food restock. A few cans of this, a few cans of that, nothing…read moredramatic. . Except something felt... off at the register. I never get receipts (BPA life, I'm trying not to absorb chemicals with my purchases), but this time I asked for it. Good instinct, apparently. Because somehow five cans turned into six on the receipt. A literal phantom can. Didn't grab it, didn't see it, still paid for it. And then, bonus feature, I was also signed up for autoship on those same cans. Not my existing autoship (which I already have for litter and her regular food), but these random, one-off "treat" cans I grab in-store. The whole point of buying those in person is because they're not part of her regular rotation. So why are they being quietly added to a subscription like I consented to that? Thankfully, I caught the subscription before my house turned into a recurring shipment hub of confusion. As for the extra can, I did consider making a stink. Instead, I chose inner peace and said, "it'll come back to me somehow." We'll see. But yeah... we've officially entered my BPA receipt era, because what are we doing here? Charging for items that don't exist and signing people up for subscriptions without saying a single word is bold. It's not even convenient anymore if I have to double-check everything or ask to see the screen before I pay just to make sure I'm not getting charged for imaginary items. They do have what I need in a pinch, but the selection is mid at best, and now I'm watching the register like a hawk every time.

Prices are super affordable, centrally located easy to find and I love the new south wash bass…read morewhere you can take your dogs and not fight and hassle in your own personal space but they have washrooms dedicated to allow dogs to feel comfortable their private rooms. You can take both dogs in there and wash them as well, it's $16 I think for one dog or two for 20 is what I paid and they provided the shampoo the towel which you get to take home which has the cool Pitbull Store logo and the shampoo. The best necklace and moisturizer is what I bought today I love this place. Definitely the ambience is good. It's a must go to.

Don't get your puppy's shots here!! Has all of my puppy's shots done here including his parvo and a…read moremonth later my dog got parvo. A cert ver told us that they aren't storing the medications correctly so they aren't effective. Wish I would have known this before getting his shots there and I'm praying that my puppy will survive. Hope this isn't happening to anyone else!