This was my first time walking into this store and never walking back in there. The puppies had no…read morewater, cages are full of poop from inside to outside. The kittens are 3 in one with the litter box, food and water taking up the whole cage. Both of these animals were not moving looked at their mouth it was super white. Bunnies, ducks and chickens were all full to the brim with animals. Birds were so stressed they were biting the cage so bad experience don't buy from here u less you want to deal with a lot of vet bills

The conditions of the animals in the store is deplorable. I came in the store and found a 4 week…read moreold kitten that I could not bear to leave there in the conditions it was in. No heating pad or blankets, just a wire cage with newspaper. Getting fed wet food for adult cats not even a kitten blend. The store associate said her siblings had already passed and they had not sought out any veterinary care. Upon taking the baby home, she was infested with fleas and covered in flea dirt. I probably removed 30 fleas from her tiny body. Unfortunately, despite my best efforts She passed away a few days later. I'm begging the owners and the workers of this store to do better. These animals deserve so much better. I'm absolutely heartbroken.

Bought the Presidential dog house with AC. Use of cheap materials will cause premature failure. OSB…read morefloor exposed to ground and will rot and grow mold and dogs can get sick. Also use of cheap linoleum was ripped out by my dogs first week. Dogs also liked to chew roof edges. I do like the sliding doors and asphalt shingle roof. Good ideas, but plywood floor vs. OSB should be used. Waterproof flooring material securely fastened be better than linoleum. Pine foundation will rot quickly, many better materials could be used. A fun and costly idea, but many deficiencies makes me call this decision a regretful one.

Ordered April 6th to ensure a deliver on the 1st of June. We were told that ordering almost 2…read moremonths in advance, would ensure a 1 June delivery date. First of all, they do not take phone calls. Only email or text. Communication has been horrible to say the least. When the 1st of June came around, we had no dog house. After several attempts to contact them, they finally replied and said they had a death in the family. I understand that, but we were really counting on the the dog house for our needs...not having it required us to find a kennel and cost us a significant amount of additional money. Then, after we were told we would receive shipping info in a few days...10 days went by with no updates. It took me threatening to dispute the transaction with PayPal for her to finally reply to us. She told my wife, that she was sending her best delivery guy...and would have him set the dog house up and show us how to operate the heating and air conditioning. When we finally got a call from the shipper to set up a date, we asked about the set up she mentioned. He said that he was just a shipper and one guy, that he was only delivering it and nothing more. We attempted to contact the seller again for 4 days with no answer. I had to return to work overseas, on the 19th, and the dog house is way to big for my wife and two younger kids to try and move to the back yard. They just dropped it off into the garage. So even though it was delivered, 21 days late, it still is not in use, and I am still paying for a kennel. I have try and hire some random guys to move it for my wife. Only time will tell about the actual product. However, I would definitely not recommend them. Broken promises and atrocious customer service warrant the 1 star.

A great place to bring children for an inexpensive outing…read more I do not visit The Ocean Floor often. But when I do they have what I need. Toda I needed turtle food. That means you get stuck with a wordy review. March 12, 2026, mid day, I returned to my home. Two neighbors, who rarely communicate looked confused. We live in a condo complex, many things beside dry leaves and plastic bags find their way into our corner of the place. That day iteas a red eared slider turtle. You know them, the quarter sized petlets, millions accidentally killed by hopeful turtle owners. This one was 8 inches long and six inches across. Plus, very healthy and undamaged. By evening I knew who lost the turtle. The woman with the jungle patio and cage of happy parakeets. This made perfect sense. This water turtle escaped in November, 2025, finding it's way home in March, 2026. We have been fully occupied with urgent stuff. The neighbor is not home much. I got a container at the thrift store, I got the ultimatum from Sweet D - the turtle must go home TODAY. Turtle food at The Ocean Floor is in the rear near the customer service counter. I got a little bag of floating bits for $5. The turtle was ravenous. The turtle is home. Several people are happy er. Yay!

Horrible!!! I have not been here in quite some time. Now I…read moreknow why. In my attempt to ask a question with the front register girl (AJ), acted like I was inconveniencing her by asking a question about an item. Busy on her cell phone, I kindly asked if she could get me some assistance. Having an attitude she called over the manager. The customer service here is HORRIBLE. I've been back in the reef hobby now for 3 years. Ocean Floor is by far the worst LFS in this Valley. Aquaholic Aquariums LLC is the place to go folks. Stay clear of this place. Over priced for corals that look horrible and their customer service is not top priority.

This is a great little store located between two very busy grocery stores. Inside it has a lot of…read moreunique items as far as health supplements for your pets and plenty of different types of high quality food. They also carry a unique blend of grooming products to take care of your pets. This store probably carries whatever your pets needs are at anytime.

This store feels like a Whole Foods Market for your pets as their focus is on high end natural and…read moreorganic pet products. It's definitely a very impressive and unique pet supply store. It's a small store but their shelves are stocked to the brim with a large selection of very well curated products. They have anything and everything you can possibly think of! You can even find all kinds of high quality supplements for your pets such as digestive enzymes, aspirin, probiotics, glucosamine and Edibites for hip and joint relief. I picked up a collagen chew and a cute toy for my fur baby and he loved them. Will definitely stop in again when in the area.

Wonderful experience! Brittney did an amazing job grooming my poodle mix, and everyone who worked…read morethere was so friendly. I've also used their self-wash station in the past, and they provide all the supplies you need. Great prices, excellent service, and a fantastic selection of food, treats, and toys. Highly recommend! Thank you!

What a sweet spot to give a dirty dog a bath! So helpful and user friendly...thank you!read more

I LOVE this store (16th St. & Glendale) in Phoenix. Everytime I go in the staff is friendly and…read moreaccommodating but what I really appreciate is their knowledge. I trust their advice about products they carry and food they sell. They have solved several issues I have had with my 3 dogs. They aren't just trying to sell you things...they try to solve your problem. I highly recommend this particular Pet Planet.

Went in to purchase treats for my dogs and they were black beetles crawling all over the dog treats…read morein the bucket. Absolutely disgusting. The staff is great and very helpful but the bugs no Bueno.

Stopped in on a whim when my husband and I were driving by.  I had only seen one Bearded Dragon in…read moremy life before visiting this store, I now own 7 Beardies and a Sulcata Tortoise. All purchased here and are healthy and doing great. Bought my first one in February 2025 and almost every time I went in to buy feed, I fell in love with another one. They even have me thinking about getting a snake.  I don't know if I'm nuts or if they are good salesmen.   I've learned so much from these guys, Bryce, Jacob,  the tall guy with crazy hair and Google about the care and feeding it has made my retirement interesting and keeps me busy.  These young men keep the store spotless, they're always busy but ready to help and the variety of reptiles is amazing.

Came in for some crickets. The guys were on top of it. Place was clean and the vibes were right. My…read morenew go to for feeders for my Beardie

Yup, went back for a quick cat food restock. A few cans of this, a few cans of that, nothing…read moredramatic. . Except something felt... off at the register. I never get receipts (BPA life, I'm trying not to absorb chemicals with my purchases), but this time I asked for it. Good instinct, apparently. Because somehow five cans turned into six on the receipt. A literal phantom can. Didn't grab it, didn't see it, still paid for it. And then, bonus feature, I was also signed up for autoship on those same cans. Not my existing autoship (which I already have for litter and her regular food), but these random, one-off "treat" cans I grab in-store. The whole point of buying those in person is because they're not part of her regular rotation. So why are they being quietly added to a subscription like I consented to that? Thankfully, I caught the subscription before my house turned into a recurring shipment hub of confusion. As for the extra can, I did consider making a stink. Instead, I chose inner peace and said, "it'll come back to me somehow." We'll see. But yeah... we've officially entered my BPA receipt era, because what are we doing here? Charging for items that don't exist and signing people up for subscriptions without saying a single word is bold. It's not even convenient anymore if I have to double-check everything or ask to see the screen before I pay just to make sure I'm not getting charged for imaginary items. They do have what I need in a pinch, but the selection is mid at best, and now I'm watching the register like a hawk every time.

I stopped by this store (the Christown Spectrum one) 3 days ago early evening on a Sunday to see if…read morethey had a kitty wand toy for my new kitty for a Christmas gift. I found one and unfortunately had a cashier named "Laura" who was immature and rushed and in a poor mood. I walked up to the manager and had to ask him for her name because she did not have a name tag attached to her shirt (I told her she needed to have her tag on and she quickly said to the effect of "I don't need/don't have to have a name tag."). After he mentioned her name, I proceeded to tell him her unprofessional demeanor, when he went to talk to her about it, she evaded him like yeah, I know, whatever". When I decided to turn around and cancel my transaction and told him that I got a refund that I made Laura do, he appeared irritated with his confrontation with her and kindly said to me that he understood why. I mentioned telling corporate about the incident = "fired" and he also understood. I later ordered the toy on Amazon (at a better price and look forward to watching my new kitty playing with her new toy ;) ). In concluding, I will not return = their loss!