We have always been supporters of Pratt's but they have seriously let us and all their animals…read moredown! My fiancé had a ranch about 20 years ago and used to go to Pratt's all the time to buy animals for his ranch and sell his babies to Pratt's. There was a good old time family vibe then. They educated people about the animals they purchased and were very helpful. Now, my fiancé and I have a ranch together and we were starting from scratch. We went to Pratt's to get the same camaraderie and care that he had from Pratt's in the past. But we had found out the hard way that it is absolutely nothing like it used to be! Their animals are always sick and stressed and in bad living conditions. All of the chickens we have purchased from there were sick with a very contagious virus. They have respiratory distress and very lethargic and their eyes swell up and fill with puss. We gave them antibiotics but that did not help them. Every single chicken we bought from there had died. And the worst part is it spreads to the rest of our flock. Once the flock is infected you cannot get rid of it. U literally have to start fresh with healthy chickens. My fiancé had told Oscar the manager about this issue. At first he was understanding and willing to replace the chickens. Once we sent him pictures of the birds that perished he changed his tone and said "Why are you the only ones with birds dying?" We have stopped buying chickens from there but have continued to buy feed from there. We can't help but to go and look at all the animals and unfortunately they are always in poor living conditions and clearly very sick and even dead birds in the cages. The staff they have there at this point are very unhelpful and uneducated about the product they sell and uneducated about the animals they sell! We ask them a question about an animal and they look at us like we have a third eye growing out of our heads! They walk away without answering our questions or even getting our feed for us. We are out so much money from what we have bought from there and all the loss we have had from the sick chickens infecting the rest of our flock and they died. We had bought a female goat that was supposedly pregnant and they just wanted to get rid of her before she gave birth... well she wasn't pregnant. Then We had bought another female goat from them against our better judgment because she looked miserable and we wanted a companion for our first goat but She was "Not for sale" due to being sick... We said we want her to give her a fighting chance. She coughs and sneezes and has discharge from her lady parts. Pratt's just does not care about the health and well being of their animals! We will never purchase any animals from them again!! It's such a shame that these animals have to suffer!!

I came on Saturday, July 25 with my friend. Lots of the chicks had pasty butt which means they have…read morepoop clogging up their butts so they can't go to the bathroom and that is deadly and painful. The water dishes were all filthy and the chicks and duckings and baby Turkeys all looked very uncomfortable and the animals that are kept outside were all very hot and panting and miserable. All the birds are also handled roughly and shoved in bags when people buy then and all the pet supplies for sale were covered in dust. somebody needs to look into this. It's really disgusting.

I take my dogs here to groom and there grooming service isn't bad. But I recently bought a dog from…read morethem and he seemed so scared of people. He then started crying a lot when trying to sleep and so I took him to the vet er and they told me he had distemper and it was very advanced. I had to put him down because he was in so much pain and miserable! Whatever shots they gave him are shitty ones that don't work. Don't get pets from here you'll regret it.

I purchased a dog here and when I brought her home she started acting weird (I'm thinking she's…read morejust timid as it's a new environment and she's a baby). Next day she was very lethargic and timid still. I took her to the vet a few hours later as it was scaring me and I found out she had gout and parvo, but that's weird because she was said to have all shots at the shop. Later that day I took her home with her medicine and in the middle of the night I heard yelping. She was crying and wouldn't stop while peeing herself. I took her to the vet asap and she ended up passing away on the drive there. Do not recommend buying animals from this place.

Bought the Presidential dog house with AC. Use of cheap materials will cause premature failure. OSB…read morefloor exposed to ground and will rot and grow mold and dogs can get sick. Also use of cheap linoleum was ripped out by my dogs first week. Dogs also liked to chew roof edges. I do like the sliding doors and asphalt shingle roof. Good ideas, but plywood floor vs. OSB should be used. Waterproof flooring material securely fastened be better than linoleum. Pine foundation will rot quickly, many better materials could be used. A fun and costly idea, but many deficiencies makes me call this decision a regretful one.

Ordered April 6th to ensure a deliver on the 1st of June. We were told that ordering almost 2…read moremonths in advance, would ensure a 1 June delivery date. First of all, they do not take phone calls. Only email or text. Communication has been horrible to say the least. When the 1st of June came around, we had no dog house. After several attempts to contact them, they finally replied and said they had a death in the family. I understand that, but we were really counting on the the dog house for our needs...not having it required us to find a kennel and cost us a significant amount of additional money. Then, after we were told we would receive shipping info in a few days...10 days went by with no updates. It took me threatening to dispute the transaction with PayPal for her to finally reply to us. She told my wife, that she was sending her best delivery guy...and would have him set the dog house up and show us how to operate the heating and air conditioning. When we finally got a call from the shipper to set up a date, we asked about the set up she mentioned. He said that he was just a shipper and one guy, that he was only delivering it and nothing more. We attempted to contact the seller again for 4 days with no answer. I had to return to work overseas, on the 19th, and the dog house is way to big for my wife and two younger kids to try and move to the back yard. They just dropped it off into the garage. So even though it was delivered, 21 days late, it still is not in use, and I am still paying for a kennel. I have try and hire some random guys to move it for my wife. Only time will tell about the actual product. However, I would definitely not recommend them. Broken promises and atrocious customer service warrant the 1 star.

I love coming here for all of our needs. We were taken care of by TJ who gave us excellent customer…read moreservice. He definitely treated us with amazing service from beginning to end! He is very knowledgeable and was able to provide us with great info to use back at home. We will be back again soon!

Horrible!!! I have not been here in quite some time. Now I…read moreknow why. In my attempt to ask a question with the front register girl (AJ), acted like I was inconveniencing her by asking a question about an item. Busy on her cell phone, I kindly asked if she could get me some assistance. Having an attitude she called over the manager. The customer service here is HORRIBLE. I've been back in the reef hobby now for 3 years. Ocean Floor is by far the worst LFS in this Valley. Aquaholic Aquariums LLC is the place to go folks. Stay clear of this place. Over priced for corals that look horrible and their customer service is not top priority.

This is a great little store located between two very busy grocery stores. Inside it has a lot of…read moreunique items as far as health supplements for your pets and plenty of different types of high quality food. They also carry a unique blend of grooming products to take care of your pets. This store probably carries whatever your pets needs are at anytime.

This store feels like a Whole Foods Market for your pets as their focus is on high end natural and…read moreorganic pet products. It's definitely a very impressive and unique pet supply store. It's a small store but their shelves are stocked to the brim with a large selection of very well curated products. They have anything and everything you can possibly think of! You can even find all kinds of high quality supplements for your pets such as digestive enzymes, aspirin, probiotics, glucosamine and Edibites for hip and joint relief. I picked up a collagen chew and a cute toy for my fur baby and he loved them. Will definitely stop in again when in the area.

Popping in for another 5 stars because I've been seeing Brittany at now, for over a year and she…read morenever ceases to amaze me. Consistency central! The way she keeps my dog comfortable, every time we come in my pup is ecstatic to see her! She soothes her through the more difficult tasks like ear plucking. The haircut is always exactly what we discussed. She's talented beyond measure. And I have a golden doodle!! it's so hard to find great and patient doodle groomers! I love this place. I love all the staff and I'm so grateful to have found it.

I just get a nail trim when I come in, but it's always fast and they really care about the dogs!read more

Went in to purchase treats for my dogs and they were black beetles crawling all over the dog treats…read morein the bucket. Absolutely disgusting. The staff is great and very helpful but the bugs no Bueno.

Unhappy, I went to purchase cat litter like I always do, I go check out just to find out that the…read morecash was the only method being accepted. I was really disappointed, as many people like myself don't carry cash in hand just card. The young lady, her name was Gracie, didn't know how to fix the card reader. Very unprofessional to have someone who doesn't know how to fix something that customers depend on. So I took my business elsewhere

I've been a regular customer at the Avondale location for about 2 years. I purchased all my…read moreBearded Dragons and my Sulcata Tortoise there. I love to browse the store when I go to purchase my feeders. There is always a good selection and rotation of interesting and healthy exotic reptiles. I Just acquired my first ball python. They have a great selection of snakes and I'm keeping an eye out for another one. Jacob and Sam are always helpful and eager to answer my questions, and I always have plenty. Below are the Beardies and the tortoise I've purchased there.

They treat staff like shit and animals have mites and rats have them too. The owner should be…read moreashamed for how he treated the previous managers.

I'm updating my previous review because today's visit was a genuinely positive experience…read more I was in and out quickly, and every employee I interacted with was friendly and helpful. One team member stocking the cat food aisle noticed I was coming through and went out of their way to move their cart so I could get by. It wasn't something they had to do, but I appreciated the consideration. When I got to checkout, there was only one register open and a line had started to form. The employee who had just finished helping another customer (who I believe may have been a manager) noticed the bottleneck and immediately opened another register instead of walking away. It kept the line moving, and I was checked out much faster than I expected. They were friendly, efficient, and left me with a really positive impression. It's still a large corporate pet store, so I'm not changing my overall opinion of the company, but this particular visit deserved recognition. Good customer service makes a difference, and the employees I encountered today provided exactly that. Updating my rating from 2 stars to 3 stars based on this experience.

Great store had everything I needed and the staff were extremely friendly and helpful in finding…read moreeverything I needed for my dogs!

Prices are super affordable, centrally located easy to find and I love the new south wash bass…read morewhere you can take your dogs and not fight and hassle in your own personal space but they have washrooms dedicated to allow dogs to feel comfortable their private rooms. You can take both dogs in there and wash them as well, it's $16 I think for one dog or two for 20 is what I paid and they provided the shampoo the towel which you get to take home which has the cool Pitbull Store logo and the shampoo. The best necklace and moisturizer is what I bought today I love this place. Definitely the ambience is good. It's a must go to.

Don't get your puppy's shots here!! Has all of my puppy's shots done here including his parvo and a…read moremonth later my dog got parvo. A cert ver told us that they aren't storing the medications correctly so they aren't effective. Wish I would have known this before getting his shots there and I'm praying that my puppy will survive. Hope this isn't happening to anyone else!