First time here and we're customers for life now! Very welcoming and helpful staff. Gwen and Justin…read morewere the absolute best. Helped us setup a new bioactive tank and were super engaging with my son (this was his birthday gift). One of the best shopping experiences I've ever had.

It's a cute shop! It has a wide variety of reptiles, plants, and tank supplies. The staff were very…read morefriendly and recommended a shop that fit what I sought. I will definitely come back here in the future!

Very clean, all enclosures were well taken care of. Owners were helpful and informative.read more

This is such a neat shop! The owners are there on site and super friendly! You can tell the care…read morefor their animals it very good! We got a Black Emperor Scorpio from them and he's perfect!

Just picked up my bearded dragon from AE Herps and Exotics, and I'm still blown away by the…read moreexperience. Derick went above and beyond--he spent nearly two hours walking me through care, setup, feeding, and all the little things that matter when you're new to reptiles. The shop itself is super cool--clean, well-organized, and full of healthy reptiles and supplies. They had everything I needed to get started, and I left feeling totally confident and excited (not overwhelmed!) about bringing my beardie home. If you're looking for a reliable reptile store in Phoenix with real passion for exotic animals and amazing customer care, AE Herps is where you want to go!!

I have been going here for about a year now and have purchased ton of invertebrates and a few…read morereptiles as well. Mostly leaving my review because some of the reviews are so insane. I have never had any issues buying dubias or cricket's here, actually started my own successful dubia colony from their dubias. All of my animals came to me healthy and happy, but i also know we live in AZ and animals can't be in a hot car for hours on end. Another review said they were neglecting their tarantulas, that's absurd. There's not a single pet shop in the valley that has full set ups for over 200 spiders, The moss is part of the hide/water dish. Unless you're buying a full bioactive setup, which they offer, your animal is going home in a deli container. I have never had any issues with staff, they have always been extremely welcoming, helpful and answered any questions i have had. That being said, ask stupid question and you get stupid answers. I love AE and supporting small local businesses, will be back!

Great store to visit! Always something new! Ruben is very helpful and if he doesn't know he will…read morenot mislead. Highly recommend checking out and can't wait to see what the future holds for them.

Being new to the hobby me and my wife came in here looking at what they had, Ruben and Salina…read morehelped guide us through our purchase and is super knowledgeable and cares about the animals!!!! He guided us on what to get and how to gate for our new poison dart frogs and even built our terrarium for us!!! They have great prices and are super friendly will be coming back for years to come.

Across three separate visits to determine if a tortoise was right for our family, the amazing staff…read morehelped answer all our questions. The prices seemed reasonable and the staff wasn't pushy but cared about making sure it was the right decision. Highly recommend this location as an option for your animal needs.

10000/10 first experience. JUSTIN was amazing! Very informative & friendly! A very cool reptile…read morestore! You can tell just by walking in they love for their reptiles so much!! Will forever be a customer with this company! So many great finds! Thank you again, Justin!

Customer service with the educational aspect is top notch. I feel way more comfortable purchasing a…read moreunique animal from these guys than other generic places. The owner spent a lot of time educating me while he had other things to do. Will definitely be back.

I have been coming here for years and all due to a misunderstanding the customer service was…read moreabsolutely horrible the guy I was working with was extremely rude for absolutely NO REASON due to this experience today will be the last time I spend a cent here this interaction was 100% unprofessional and unacceptable

The customer service was good and the owner was friendly, which I appreciated. However, the pricing…read moreis very high. I was sold a White Tree Frog for $65, but after checking multiple stores and websites, I found that they typically don't exceed $45. This frog isn't rare and is widely available. In fact, places like Petco and Petsmart sell them for around $34. Because of this, I feel the pricing here is significantly inflated.

Both husband and wife are very educated in reptiles. They both took time out, explained various…read morereptilian questions. Told us about some upcoming reptile shows coming up. Watch wife feed some of their jumping spiders. Very nice couple. Pricing seemed very fair.

I was recently contacted by David Fails, the store manager, about a potential job opportunity…read more Before considering anything, I asked to see the store's current animal setups and husbandry standards. What I was shown were very minimal enclosures with little to no enrichment. This does not reflect modern, welfare-focused reptile care, which prioritizes proper substrate, enrichment, and environments that allow for natural behaviors. When I asked further questions about their standards, I did not receive clear or transparent answers. Instead, the conversation quickly became unprofessional. Rather than addressing concerns about animal care, I was met with dismissive and inappropriate responses from the store manager (included in screenshots). This experience raised serious concerns about both the level of care and the professionalism behind this business. There are many reptile keepers and shops that prioritize proper, up-to-date husbandry and genuinely care about the animals they work with. Based on what I saw and experienced, I would strongly advise others to do thorough research and consider supporting businesses that clearly demonstrate proper animal care and professionalism.

I've always had good experiences going in and having full 20 minute conversations with staff and…read morethem telling me about different reptiles and aquatic species. I also really good pricing for feed and tanks

If I could give this business 20 stars I would. The staff is so accommodating and knowledgeable…read more Great customer service and selection of reptiles.

If you're in the area of Apache Junction this is a must stop! It's more like a museum rather than a…read morestore. Tons of reptiles on display and for sale. There's also a few animals roaming freely in the store. The employees are very knowledgeable and friendly. Highly recommend to just visit or if you are needing a new pet or reptile supplies this is the place for you!

This is the most charming animal focused pet store in the west valley. Healthy options, true…read moreorganic and pet's food needs placed 1st. Along with treats and speciality items, WOW! Staff were so friendly and knowledgeable, no question was unanswered. I would say prices are pretty good, and the unlimited supply of various pet needs...... definitely for 'serious about your pets health' ppl. And for ppl that just want that special little treat for their pet. Really excited to get more there soon. Large variety

My pup has the absolute worst allergies and can only have 1 ingredient chews and treats. It's so…read morenice to have such a wonderful store near by! Their treat bar is full of single ingredient treats for the puppers and kitties with allergies. We love the employees here too. Literally everybody is sooo sweet!!