Lets keep this review blunt and let me point out what really matters! FEEDERS are always amazing…read morequality, the bugs don't die the next day and I am genuinely able to buy enough bugs for the week for all my critters. The animals in this store are kept in enclosures with appropriate lights/setup/enrichment & temperatures. Gwen, Justin, Jay & Kyler are very knowledgeable, always willing to help from A-Z & always a fun experience every week haha Has been my reptile store for almost 3 years after bouncing around trying to find good quality feeders, pets and most importantly people that care!!! Definitely worth checking out and seeing for yourself & making it your reptile store too..

It's a cute shop! It has a wide variety of reptiles, plants, and tank supplies. The staff were very…read morefriendly and recommended a shop that fit what I sought. I will definitely come back here in the future!

This is such a neat shop! The owners are there on site and super friendly! You can tell the care…read morefor their animals it very good! We got a Black Emperor Scorpio from them and he's perfect!

We've been coming to this shop for about two years and is our go to for feeders and reptile…read morepurchases! If there is something you're looking for and don't see it in the shop they are always happy to find one for you! Jason and Melody over the last few years have helped us so much in the hobby with any questions or concerns of our animals. The Shop is always clean and attentive to all the customers- even during their busiest time of day! Go check them out if you want a cool reptile or feeders for your scaley baby!

I went to AE Herps just to look at their Saharan Uromastyx and left with 2 Saharans and an Egyptian…read moreUromastyx. 3 months later they are still thriving. Everyone was helpful and I found the store very clean and their selection of reptiles was great, Below is my boy ET the Egyptian.

Just picked up my bearded dragon from AE Herps and Exotics, and I'm still blown away by the…read moreexperience. Derick went above and beyond--he spent nearly two hours walking me through care, setup, feeding, and all the little things that matter when you're new to reptiles. The shop itself is super cool--clean, well-organized, and full of healthy reptiles and supplies. They had everything I needed to get started, and I left feeling totally confident and excited (not overwhelmed!) about bringing my beardie home. If you're looking for a reliable reptile store in Phoenix with real passion for exotic animals and amazing customer care, AE Herps is where you want to go!!

Being new to the hobby me and my wife came in here looking at what they had, Ruben and Salina…read morehelped guide us through our purchase and is super knowledgeable and cares about the animals!!!! He guided us on what to get and how to gate for our new poison dart frogs and even built our terrarium for us!!! They have great prices and are super friendly will be coming back for years to come.

Great store to visit! Always something new! Ruben is very helpful and if he doesn't know he will…read morenot mislead. Highly recommend checking out and can't wait to see what the future holds for them.

my favorite reptile store in chandler! the staff is all super nice, i've gotten multiple inverts…read moreand geckos here and everyone is always super sweet and helpful!

I've visited this reptile store multiple times because they occasionally have good inventory and…read moreI've taken a snake home from them before, but unfortunately I had another unpleasant experience with the same particular employee today. Earlier today, I called to ask if they had male veiled chameleons in stock. The employee put me on hold for a couple of minutes, came back, and confirmed they had "a couple" available. A few hours later, my boyfriend and I drove out to the store specifically for that reason. When we arrived, the same employee was immediately unfriendly and gave us attitude the entire interaction. We asked again about the male veiled chameleons, and she again told us they had them in stock and directed us to the back. My aunt also asked about jumping spiders, and the employee responded with the same rude attitude while showing them to us. After checking the reptiles, we spoke with another employee who was actually very helpful and knowledgeable. He explained that they DID NOT currently have any male veiled chameleons available and wouldn't be getting more until next week. He gave us detailed information and was polite the entire time. The issue wasn't just the misinformation, it was also the employee's behavior throughout the visit. She repeatedly stared at my family in an uncomfortable and rude way while we were speaking with other staff members, and every interaction with her felt dismissive and hostile. What's especially frustrating is that this is the same employee who previously sold me a snake and provided me with incorrect husbandry information at the time of purchase. Before visiting the store, I had already done research on the snake I was getting, and later realized that much of the advice I was given was the opposite of what the snake actually needed. Thankfully the snake itself has done well, but inaccurate care information can seriously affect the health of reptiles if customers don't know any better. I understand everyone has bad days, but this is now my second negative experience with the same employee. It's disappointing because behavior like this reflects poorly on the business and does not create a welcoming or professional environment for customers, especially compared to the much more helpful service provided by the other employees I've interacted with.

Place is clean, animals are loved, owner and staff are knowledgeable and helpful... educates the…read morecommunity, favorite store in Apache Junction.

Super friendly staff, with a great selection of well cared for reptiles. Always has the supplies…read moreor feeders I need for a fair price. Owner seems to do a lot of education within the community to help educate and eliminate the stigma surrounding reptiles too! Great place to visit, highly recommend!

Nice staff. Someone answered the phone and was able to answer quick questions. Good supply…read moreof products and insects for pets.

Both husband and wife are very educated in reptiles. They both took time out, explained various…read morereptilian questions. Told us about some upcoming reptile shows coming up. Watch wife feed some of their jumping spiders. Very nice couple. Pricing seemed very fair.

I was recently contacted by David Fails, the store manager, about a potential job opportunity…read more Before considering anything, I asked to see the store's current animal setups and husbandry standards. What I was shown were very minimal enclosures with little to no enrichment. This does not reflect modern, welfare-focused reptile care, which prioritizes proper substrate, enrichment, and environments that allow for natural behaviors. When I asked further questions about their standards, I did not receive clear or transparent answers. Instead, the conversation quickly became unprofessional. Rather than addressing concerns about animal care, I was met with dismissive and inappropriate responses from the store manager (included in screenshots). This experience raised serious concerns about both the level of care and the professionalism behind this business. There are many reptile keepers and shops that prioritize proper, up-to-date husbandry and genuinely care about the animals they work with. Based on what I saw and experienced, I would strongly advise others to do thorough research and consider supporting businesses that clearly demonstrate proper animal care and professionalism.

New to herpetology and was looking for a good setup. My husband called asking about enclosures for…read morea bearded dragon and the guy who answered was rude and condescending. Lost a future customer with that attitude.

If I could give this business 20 stars I would. The staff is so accommodating and knowledgeable…read more Great customer service and selection of reptiles.

we love this reptile shop and how personal our visits feel every time. this is a great place that…read moreis always striving to improve their shop in many ways and their customer service. its amazing to watch the changes within this shop. 100% worth stopping in to check it out and meet the owners.

Pet Planet has great customer service and an excellent selection of treats and food. The staff is…read morefriendly, helpful, and always willing to answer questions. It's a reliable place to find quality products for pets.

I wish I got the names of the two employees who helped me on Sunday, but I can't thank them enough…read morefor their help! I stopped by because I was so worried about my chihuahua's itchy skin from allergies and needed something to soothe her skin until her upcoming vet appointment. Both employees were so helpful, directing me to several options for topical creams, sprays, and ointments plus medicated shampoo and supplements that would help. Not only did they help me find the right products, but they gave me recommendations for a nearby vet and pet dermatologist, too! I left feeling so relieved and my chihuahua's allergy symptoms immediately improved when I gave her a bath with the shampoo and sprayed her itchy spots with soothing spray (both products recommended by the employees). She is feeling so much better and all the redness and flaky skin has disappeared, along with her itchiness. 10/10 customer service and I'm so happy the products worked so well!