I am impressed with the dental cleaning and the huge assortment of dog products…read more Friendly and helpful staff that allowed me a comfortable experience to make my selections. Easy access for parking.

Super friendly. Very knowledgeable and definitely our go to place for our puppy. The owner and all…read morethe staff actually know what they're talking about.

It was smelly belly! Also, it just seemed sad in there. "The animals get touched and groped all day…read moreby kids and screamed at" - a quote from my friend who went with me, it was sad. It just felt unethical all throughout. All of the animals had really small spaces. The birds in the store were shreeking and pulling out their feathers which is a sign of stress/boredom...very sad. I would not want to become a Pratt's Pet. The only reason why I gave 2 stars instead of 1 is that at least it was like a free petting zoo! I did not touch any animals though because I do not want rabies and/or covid. Anyway so look at this other photo that I posted, it's the owner's response to a negative review!! Guys, look at how WILD this behavior is from the owner!! Oh my god!! So aggressive...this is in response to a completely fair negative review! It's like North Korea how they punish your family for generations! So terrible and authoritarianism/totalitarianism.

Customer appreciation day! I came late and missed out on the goodie bags. I love this location…read morebecause parking is much easier than the Glendale location. They had drinks and chips on this special day in the year! Lots of cute animals: poultry, pot belly pigs, lion head rabbits, chinchilla and guinea pigs. They had dogs and cats and they also had kittens that needed rehoming for $50. They had a 25 percent off coupon and it used it for pine kitty litter. Wet cat food was bogo! One vendor had one cat treat sample left and gave it to me. Happy birthday, Pratt's!

My girl , Gracie comes home clean and happy . She goes to the groomers without a fuss (if you…read moreknow what I mean) I can tell they have experience and they are friendly so I have a great experience there also !

This is a really small Pet Supplies Plus store located in a strip mall next to Albertsons in…read moreSurprise, AZ. The store changed owners in January 2026 and had a grand opening with free nail trims and baths. You will need to show rabies vaccination records before using the nail trim service for your dog. The staff are young and will help if you press them to assist you, but they won't go out of their way to welcome you and offer to help you. I appreciate the convenient location of this store and the products they have in stock. It is the main reason I visit them to buy things like poop bags, squeaky balls, and high quality pet food. It is nice that bathing and nail trims are also available; although I have never used those services here. The staff just seem a little too inexperienced to entrust them with my pet's care.

I really do like this Petsmart. I have problems with mobility and a couple of times I mentioned how…read morenice it would be if they got a scooter. I know that pets are a big part of the lives for folks like me. They got a scooter. I have been using it for awhile and it is marvelous. Because I cannot lift, when I go in, I ask someone to help me shop. They quickly get staff to assist and they always offer to take my heavy items to my SUV. When I have questions about an item or product, if the associate does not know the answer, they will find someone who knows rather than give an off the cuff answer. I have no idea about the vet or grooming areas. The groomers always seem busy when I am there.

Really bad customer service. 2nd appointment, both times…read morewere really bad. They need more training or replaced.

I went in and I saw a little mini pincher and she was so cute. I named her Bitzy, I love her. Thank…read moreyou Omar for all your help. Omar is great. 5 stars for Omar. 5 stars for Bitzy.

Puppies 'N love is located in the Arrowhead Towne Center shopping plaza. No I am not in the market…read morefor a puppy. However, I did want to ogle at the puppies. Such cuties! However, no more pets in this household. We have had our share and will let somebody else enjoy the fruits of their animals. I saw staff being interactive with all the puppies, taking them out of their cages and walking them. There was also a sign that these animals are not from puppy mills, but breed from professionals. Shared parking outside.

Well stocked, clean and organized. I've been in a few…read morePetSnarts where the toys were laying all over the place and not nicely hung on the shelves. This one was the opposite of that- everything was neat and tidy, in its place. I was impressed!

Used to shop here 4 min from my home but will no longer. My dog is on a special diet dog food which…read morerequires a prescription. Before I even get to the register the male Hispanic cashier is yelling at me that I need a card and not the script paper and sends me over to the pet hospital.There was nobody there and I let him know. He says there's somebody there, he has a long line and ignores me. My purchase would easily been $140.00. Well no more I'm taking my business elsewhere.

I will never bring another animal to this business again…read more On July 3rd, our family puppy was brought here for a routine grooming appointment. Shortly after returning home, he began having difficulty breathing and became visibly distressed. We rushed him to an emergency veterinary hospital, where he began vomiting blood and tragically passed shortly after. He was a gentle, sweet, and healthy part of our family -- and this loss has completely shattered us. There were no prior signs of illness before his appointment. The timeline and symptoms have raised serious concerns. He had been groomed many times before with no incident. If your animals are like family, I urge you to use extreme caution. I wouldn't wish this kind of heartbreak on anyone.

Our family puppy went in for a standard grooming appointment at this local pet salon on July 3rd…read more Hours after returning home, he began having difficulty breathing and showed signs of distress. We rushed him to the emergency vet, but he tragically passed away. This was a routine grooming visit -- one that should never have led to this. We are devastated beyond words. He was not just a pet. He was part of our family, our emotional support, and our daily joy. We are urging fellow dog parents to be cautious when choosing a pet grooming business in Arizona. Do your research. Read every review. Don't take grooming safety for granted. #DogGrooming #PetSalonAZ #PetLoss #EmergencyVet #ArizonaPetCare #DogParents #GroomingSafety #JusticeForOurBoy

First time here and we're customers for life now! Very welcoming and helpful staff. Gwen and Justin…read morewere the absolute best. Helped us setup a new bioactive tank and were super engaging with my son (this was his birthday gift). One of the best shopping experiences I've ever had.

It's a cute shop! It has a wide variety of reptiles, plants, and tank supplies. The staff were very…read morefriendly and recommended a shop that fit what I sought. I will definitely come back here in the future!

Wouldn't allow my 6 year old daughter to use the restroom. Why have restrooms with a sign stating…read more"Restrooms" and not allow customers to use them?

Over the years, we have used VETCO shot clinic for routine shots (rabies, etc) (we have another…read moreprimary vet for all other services) and the last visit was a scheduled appt, which was no faster than walk-in and wait in line. The check-in tech spent most of the time trying to up sell us. Then the vet prescribed a flee medication than he didn't discuss with us. Now I have a email stating the prescription is ready for pickup. I will not be going back to Petco or Vetco for any of my 4 dogs needs, ever!

I brought my huskies in this past weekend for a bath and Alexis was so helpful! She walked me…read morethrough how to use the wash and gave my pups so much love!! Thank you so much Alexis!

First time customer and Alexis was the best! She was super helpful and knowledgeable! Definitely…read morewill be back. Want to try the bath and grooming section this winter with my dog! Thanks Alexis!