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    Puppies 'N Love

    3.8 (172 reviews)
    Closed 11:00 am - 6:00 pm
    Updated a few days ago

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    Omar was great and let my family play with a puppy. He was very informative and nice. Overall great experience!

    Ally R.

    I cannot wrap my head around why there are so many good reviews for this place. I have been to this mall so many times and have only seen them walking a dog one time. I took pictures around Christmas & have repeatedly went back and saw the same behavior from staff and more & more dogs. The puppies are left in tiny cages standing on metal grids, majority of the dogs didn't even have a blanket or anything to lay on.. these are BABIES!! They are taken away away from their mom & siblings at a really young age for what? To sit in a metal cage under a bright light until someone comes along and drops $4,500-$7,500 ....How traumatizing is that? Another huge issue I have with this place is a lot of their dogs are big. They are big because they have been at the store for SO LONG!!! Sitting in a cage every. Single. Say. Peeing on newspaper because no one is walking them. They need to be potty training & going on walks & getting exercise everyday. If you check their website their discounted dog page is flooded with dogs. They have way too many. The bigger ones are jumping all over the cages going crazy because they are Puppies!!! They have a lot of energy & are just locked inside. To the owner: you are a greedy awful person. This is unethical in so many ways.

    Starving Dog

    Why is this place getting so many good reviews? There is this dog that looks completely starved you can see his ribs? I mean at this point it seems like animal abuse. I don't know what the process is of receiving these dogs but I pray that they rescued him and that he's currently in recovery, and even then dogs in recovery deserve to be at a vet where they are being treated not in a mall for show. I came here and expected happy puppies, but all I see is a dog eating food like it's never seen it before. I am actually disgusted. I do not live in this state but if I did I would want to pursue legal action because this is honestly ridiculous.

    Tabitha N.

    Deceit. Hidden medical records of your puppy they received FROM the breeder. Purchased a $8k French Bulldog in 1/2022. He was SICK for 3 weeks once arriving into Puppies N Love Care (confirmed he was healthy upon leaving breeder AND breeder was to be notified if sick to be returned, breeder never knew). He was over medicated for a young and small breed, and never accurately checked before coming home. Upper respiratory in a bulldog? Not responding to treatment? Giardia that he got from other puppies while sick on the store floor. In the store: management "slipping" by saying the sick dogs are on the left side of the store, the healthy are on the right. He was brought TO me the first time to visit and purchase FROM THE SICK SIDE. He just passed 3 weeks ago, at only 2 YEARS OLD due to a cancerous mass that overtook his chest cavity, relocating vital organs and SUFFERED so young, nothing like any vet had ever seen. Warranty? Of course. They'll just "get you a new dog". But it will be shipped to their facilities by truck with hundreds of others, and you come pick it up in a store. Will the new puppy's health repeat itself? He wasn't just a dog, he was my reg medical service animal. This company was sued and paid $120k restitution to the State of AZ "to do better" just in December of 2022. But are doing and making even worse decisions just a year later. Changing breeders to get higher volume faster, overpricing dogs (my boy was $1200 with the breeder but $8k out the door). Now this Christmas, my baby celebrates in his urn underneath the Christmas tree, next to the packages that he'll never get to open. This isn't the first issue with this company. Heartbreaking.

    Lisa was very helpful during the process of purchasing my first dog! She answered all my questions and helped me feel comfortable during the process. I'm so happy with my new puppy.

    Ally S.

    I rarely, if ever, write reviews but I feel that this one is necessary. Upon walking in to Puppies 'N Love, I was quickly greeted by Danica who is the most helpful, informative employee I've ever had the pleasure of interacting with. She is kind to people and animals and she has a level of dedication to her job and these animals that is unmatched. If you want a positive experience, come to Puppies 'N Love and hopefully you'll be lucky enough to interact with her. She is delivering quality service and going above and beyond what is expected of her to help these puppies get adopted. Puppies here are healthy, happy, and there are so many benefits to adopting through them, rather than a breeder. I recommend this location to anyone looking to be a forever home to their new best friend.

    Coco, new member of our family

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    4 months ago

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    1 year ago

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    5 months ago

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    7 months ago

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    6 months ago

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    4 months ago

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    5 months ago

    Omar was very helpful and the puppy selection was great! Our daughter got to visit a puppy too.

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    6 months ago

    Omar was very friendly, professional, and helpful today. We had a great experience bonding with a little fur baby.

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    4 years ago

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    11 months ago

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    11 months ago

    What can I say but they gave me my best friend. Staff was very friendly and there we many variety's of puppies.

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    1 year ago

    We had a great experience here. Omar was so friendly and friendly and helpful. Thanks for letting us spend time with the puppy!

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    2 years ago

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    3 years ago

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    6 years ago

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    2 years ago

    I got my new baby from the Arizona Mills location and Brandi was great! My family is so in love. Thanks!!!

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    6 years ago

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    8 years ago

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    Frank M.

    We love the name, that is soooo cute.

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    Page 1 of 5

    Ask the Community - Puppies 'N Love

    What is their return policy?

    Hello, James. Please contact the store directly for questions on return policies, pricing, etc. The store's phone number is (623) 878-9059.

    Don’t See Your Question? Ask Away!

    Review Highlights - Puppies 'N Love

    . Kelly, Andy (Store Manager), Christal (Supervisor) and Lisa (Claims Specialist) all helped me resubmit the claim

    Mentioned in 12 reviews

    Read more highlights

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    Came in for emergency dog food for the bestest boy on earth (my dog) because chewy was delayed…read more Wasn't greeted cared to much about their phone (cashier) restroom was your worst nightmare (those horror Erie truck stops we all dread) to be polite because this is public (#2) all over floor wall and outside of the stalls door. Told cashier when checking out you might wanna get someone to clean the RR they laughed and said it's on the list. Went back to their phone. Grabbed dog food, store layout isn't labeled great so was walking around like a lost puppy found it after 10 minutes of searching. Next task was finding a tooth brush for the dog they had some but not the brand or style we've used previously (have purchased in this store but in Colorado) There were a grouping of techs in scrubs (work badges for Petco) just gossiping about a girl who was doing unethical things and again wasn't greeted just given the cold shoulder Now to check out. Cashier same as before no greeting was told give me your number not asked. I gave it charged me double for everything I had to circle back into the store after noticing I was charged twice for everything. I used Apple Pay so because who carries a wallet. Really!!! lol I was told tap your phone it'll be there 2 hours to 2 weeks no way of knowing but here's a receipt figure it out with your banking and went back to his phone.

    VETCO VACCINATION CLINIC- went in today with a 10:30 appointment for 2 vaccines- bordatella and…read morelepto. What a disorganized mess that I will never ever do again. There is NO SEPARATION between appointments and walk ins. People were gathering down every aisle and nook and cranny. The 'check in' coordinator never even tried to form a line and would choose who she was helping next. FRUSTRATING!! A 10:30 appointment took well over an hour. Also there is no savings whatsoever, each vaccine is $50 and there is no savings at all, they high pressure heartworm and extras! This is my first and last visit

    Puppies 'N Love - petstore - Updated May 2026

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