really disappointed when I went in here today, went to grab some aquarium plants and ended up…read morelooking at the fish like I normally do and they had multiple dead fish in their tanks as well as an insane overstock of betta fish. The way these betta fish are kept is already inhumane but the quality of them was very disappointing. lots of bettas with swim bladder and bettas with popeye. very disappointing, wish these little guys could get more space.

Please don't send first day employees out to "help" customerswhen they have no clue about anything…read morein the store or even what the store sells.. Do some training first and please tell them not to engage in personal conversation with other employees while a customer waits for them to finish talking about their day. PetCo needs to get real about customer service as there are other pet shop and Amazon that treat customers much better.

Shout out to Frankie! Our dog mobile grooming experience was exceptional! She was so thorough…read moreassessing our needs and her follow up afterwards left me speechless. I have never had a groomer more caring and detailed as she was in making sure I knew exactly how to keep my pup healthy and handsome in between our visits. Would not recommend anyone else. I am beyond thrilled to have found her services through Cookies N Clean. We love you, Frankie!

Been using cookies n clean for years, always great service, scheduling is a breeze, well stocked…read moreself service tubs with aprons and everything you need to clean small to massive dogs Always accommodating, great service, my dogs love this place. A place where all staff know your dog's name Shout out to Sage who has been our wonderful groomer time and time again.

Reyna in grooming is a 10 She was very nice and pleasant to…read moretrust with my dogs needs

Grooming is just not good. I do not know why it is so difficult for them. We have brought our dog…read morein multiple times to get groomed and nearly every-time they forget or just neglect an area. This time we put in the notes "focus on paws and sanitary" since that's what they always seem to neglect. I even told them face to face when we went in to focus on those areas. When we picked him up his paws were awful. They said he peed while they were blow drying him so they had to stop. Why would you wash, blow dry, and then come back to trim the paws? That was clearly a lie since we were the ones to bring it up in the first place. He did not get a sanitary trim either and I'm guessing they didn't do the anal gland expression since he left streaks on our couch a day later. When we brought him back so they could finish, the lady behind the counter was pretty rude to the other employee. "Well are they going to pay for it??" The other employee seemed to be taking the blame when she wasn't even the one who trimmed and bathed him the 1st time. I can tell you the reason he peed is because he was caged up for 3 hrs. Yes, he is anxious going in there but the blow dryer didn't scare him. He puts his face right into a leaf blower at home. Then when we brought him back we had to wait 45 min. We have had horrible grooming experiences here. Pay lots of money for minimal effort. Employees seem to be doing the bare minimum and no one is held accountable. Go to Chews 4 Paws down the street and they will take care of your dog 10x better than Petsmart. Plus they don't have attitude.

I've been going to the Zoom Room in chandler for about 3 months now. I have had the best experience…read moreand my pup is so well behaved as a result. All of the trainers are wonderful, however John has been exactly what I was looking for. He is incredibly knowledgeable, not afraid to be direct to ensure I'm training correctly, and is always taking the time to individually meet our pups needs even in a group setting. Having a Malinois is challenging, but with the proper guidance and training - has made all the difference. I would recommend this place to any dog owner, new or old!!

Unfortunately I trusted the Zoom Room website that their trainers would ensure a safe environment…read more My 11.4 pound puppy attended a puppy playgroup and less than 10 minutes into the session was stepped on by a very large Great Dane puppy. My puppy screamed in pain and the "trainer" started yelling at me to "get out!" and as I carried my screaming puppy out he mockingly shouted to all the other owners "She's just a drama queen!" My puppy would not bear weight on the injured foot. X-rays showed there were no broken bones, so the veterinarian bandaged her leg and we waited a week until the bandage was removed to find out if she needed an MRI to assess ligament injury. Fortunately when her bandage was removed she was no longer lame so no ligament injury. We had an almost $500 veterinary bill from her injury at the Zoom Room and the owner/manager never contacted us. The "trainer" said he would refund our $25 puppy play group fee and did not.

I can't begin to state how great this place is. After two bad experiences with our local PetSmart…read morewe decided to look elsewhere and thankfully we found this place. The customer service is amazing, if you are beginners they are willing to walk you through everything and give you great knowledge. Will be back every single time we need something for our aquarium. Will definitely be going here once we start our Saltwater tank. The are expanding soon and we cannot wait to see how it looks. They always have this amazing Puffer fish, it's a must see (See attached)

HORRIBLE EXPERIENCE - STAY AWAY FROM THIS PLACE. I purchased a frag rack they have 3D Printed -…read moreinternal magnets started rusting through plastic inside my tank (less than 1.5 months of purchase). Driving into the store from Surprise where I live, no concern or sincere of any urgency. Instead, I was treated with very poor customer service. I was expected to wait for days to hear back from someone. After 2 days of calling the store and being frustrated. I was told I had to wait until the next week in order for the guy who makes them, to come back from out of town and remake a new one. The store had a whole basket of the same item "Except those were double magnets" and I only purchased the single magnet". To make things right and avoid customer frustration. No one offered to upgrade or anything else, I had to ask options to just upgrade and be done with it. What a JOKE, I was offered a discount to upgrade. Basically, around the same price if I'd just purchased the double magnet mount. Pay Double The $$ for a product that only lasted 1.5 months. I DON'T THIONK SO. I only purchased it because I was told the store made these. I was trying to support a small company. Not After This. I'm done dealing with this place. Completely different attitude when addressing a defective product they sell. Unless your dropping $$$ the day of the visit, expect to get bare minimum for customer service when there is an issue. They won't be getting any $$ from me after this encounter.

They always get me in as soon as I walk in they do a good job and my dog is happy. It's…read moreunfortunate that to get there as difficult with all the construction.

Oh heck no!!! The groomer was kind and attentive, she did a great job. But... the receptionist this…read moremorning, Monday at 9 am was awful. I waited in my car by front door as it was my first visit. I went in when called and another customer came in behind me and I waited patiently for awhile but this other customer was booking several dogs. I asked the rude receptionist how long it was gonna be before I could pay my bill as I was holding my 20+lb dog and he kept slipping out of my grasp she said in a condescending manner that she had to finish the other lady's booking and I could put my dog in the car. #1 it's against the law to leave a dog in the car (running or not). I stood there and watched them negotiate the different appointments and dates!! Finally I took my dog to the car and told her to call me when she had a chance to take my money. She called, I went in and I informed her that this was my last visit and she just looked at me like I was crazy. Don't go here. I have tattoos and have owned many shops and I feel like she was discriminating against me. I will never go there and I will refer people to other groomers. I feel sorry for the groomers who are there. Customer service is key!!! This is in return to to your response on my review. I was the first one that came in the door that day. I was before the lady that I had to stand there and wait for 15 minutes for and yes, you're your front end person is very very rude. I did not hang up on you. I said goodbye and have a good day. I was tired of hearing your rhetoric. This is a "he said-she said " experience and I believe you have a standard response for anyone who is not satisfied with your services. And no I will not be coming back or referring you to anyone in the near future. Even though the grooming was excellent, your counter person is the face of your business!!! Do better....