My dog, daughter and I literally just left as fast as we could this afternoon after the 3 gals standing at the front desk (with not a single customer in the store) were not very nice to us.
I have a backyard with a house, but thought it would be fun to take my Cocker Spaniel in for a quick wash here so she wouldn't be in the heat outside.
We walked in and were greeted nicely until we asked to use the self-serve dog wash and immediately one of the gals asked if I brought my own towel which I thought was a strange question to ask for a self-service dog wash. I said no (again, it's a self serve dog wash - if I wanted to bring my own stuff I would just do it at home). And immediately after my response I was so rudely told I really need to make an appointment to use the dog wash (again, not a single customer in the store), BUT that I was "welcome" to use it since no one was using it, BUT I need to get my own towel, although there's a a dryer in there. I was so taken back by the rude brunette that said I needed an appt, that I headed right back out the door and told the gals I'll wash my dog at home. I went there at 3pm and it's 3:26pm and my dog is now washed at home and you saved me money. Just Wow... that's not how you treat people.
As I was leaving out the door your other employee thought it would be helpful to remind me that Frys nextdoor sells towels.
I've been to self-serve dog washes that not only supply towels, but are nice and also gives you things like brushes and combs.
Just so you know I was trying to throw you some business and have a nice afternoon with my dog and daughter, but felt like I was bothering you three by entering the store. It surely will never happen again. read more