really disappointed when I went in here today, went to grab some aquarium plants and ended up looking at the fish like I normally do and they had multiple dead fish in their tanks as well as an insane overstock of betta fish. The way these betta fish are kept is already inhumane but the quality of them was very disappointing. lots of bettas with swim bladder and bettas with popeye. very disappointing, wish these little guys could get more space. read more

Please don't send first day employees out to "help" customerswhen they have no clue about anything in the store or even what the store sells.. Do some training first and please tell them not to engage in personal conversation with other employees while a customer waits for them to finish talking about their day. PetCo needs to get real about customer service as there are other pet shop and Amazon that treat customers much better. read more

We had some difficulties. We have two puppies, the first puppy we brought in is going home with the Sire's family. After calling and confirming that puppy shots could be done at 6 weeks an appointment was made. Upon going in the staff began questioning about the crate, if the puppy was in it all the time, challenging ownership of the puppy etc. The staff was rude and customer service wasn't the order of the day. The second puppies appoint was the next day, but they called to say they couldn't do the shots at 6 weeks. I had to discuss the issues, we one was able to get her shots and the other wasn't. Why she couldn't get her shots. We were told they don't recommend shots at that age. I however live in a rental and wanted their first round of shots before beginning house breaking them and having them out side. Parvo is a huge concern in Arizona it can last a long time in the ground and coyotes are seen in the neighborhood regularly and caught in people's yards. It's absolutely a safety issue. After talking to other Vets and researching information we discovered that 6 weeks is a perfectly fine age for initial shots. We were permitted to get shots done on both puppies in the end but I was very disappointed in the push back and lack of customer service. read more

I went to the Petco in Scottsdale since I was in the area for my daughter's guitar lesson, I went in to buy a furminator, service was bad there too, the employees look like you are an inconvenience to them but I'll review them next. I bought the wrong size so I wanted to exchange it and came into this Petco since it's closer to me. I was hopeful for a better experience, unfortunately that was not the case. I waited in line, the cashier helped a customer check out and avoided eye contact with me. I thought maybe she needs to do something else more important but she just started talking to the cashier next to her. The cashier next to her is done and no acknowledgement or a smile nothing. I waited until they finally decided to help me. I get to the check-out and the cashier was not nice at all, she didn't even greet me. I told her I wanted to exchange my item. In a very bothered voice she told me what isle to go get it. I didn't like her tone, I told her just refund me. I went to Petsmart, which is what I should've done in the first place since that's my go to place where people look like they are actually happy you're shopping with them. But Petsmart was not close to my daughter's lesson and I needed to kill time and buy the furminator. I will not return. read more

Petco - Pet Training Near Me - Phoenix, Arizona

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Issues with website regarding inventory. Website said there was "1 left", came to store to see item in person first instead of buying online. Walked around, couldn't find it. I asked for help, was shown something different and told "just like the one online". Not even close, price difference was $49 more. Employee said he'd check in the back, came out a few minutes later and said if they did have item, probably on a pallet somewhere. Honestly won't come back, probably just order online just like everyone else. read more

The woman working at the register had the worst attitude. I let the manager know how unprofessional and awful her employees attitude was. When I called a nearby petco, they seemed to recognize exactly who I was speaking about when describing the issue & suggested I call and place a complaint with corporate; seemingly this isn't the first time. Definitely WONT be going back to this petco (happy Valley). Please get people who at least act like they WANT to be there. The resting faces and bad attitudes are such a bummer. I loved coming here and now I'll make the drive elsewhere. read more

Our dog was dealing with a pretty heavy limp the last couple days and we wanted to schedule an emergency vet appointment at their Vetco. The room was clean and they saw us quickly - waiting only 10 minutes tops. The tech was awesome and the vet was solid as well. Didn't catch either of their names, but both ladies were patient, kind, and informative. We left with an anti-inflammatory as well as a recommendation to monitor the limp and come in for an x-ray if the issue didn't gradually get better. The Petco store itself was a pretty good size in a nice area of other businesses. They had a variety of animals for adoption as well as aisles and aisles of food, treats, training equipment, comfort, etc. The store was clean, their bathrooms were well taken care of, and the staff at the front table was polite. No complaints with the store, but didn't spend much time in it because we were there for the Vetco read more

Petco - Pet Training Near Me - Phoenix, Arizona

The store smelled like a bad shelter, the stock was low and the isles are very close.

I went in today Tuesday July 15th 2025 and I received bad Customer Service by the receptionist she is rude and unprofessional. She couldn't even pretend to nice. read more

DONT go here if you want the doctor to tell you that your puppy won't live past 4-5 days when I brought her in to get a check up cause her stool was runny they immediately said it was parvo when in fact it wasn't first two photos were of my puppy when I first got her and now she's almost 1 year old I don't recommend going here even for the free* exam (not actually free I had to pay 56 dollars) now my dog is healthy as can be pretty sure she didn't have parvo they just wanted to send me on out the door in less than 30 min. read more

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I have had both of my dogs groomed at this petco. They bathed and groomed my dogs. They are large dogs and are golden retrievers. I have nothing but positive feedback on the grooming experience here! Pros: - Easy to schedule: It was very easy to schedule online, and their availability was clearly indicated. There tends to be a good amount of availability during the week days for more short term appointment needs. - Timely: The appointments start on time, no waiting needed! Very professional service here. - Kind to pups who are anxious: I really appreciated how kind the folks at this location were to my pups-- they were very soothing and sweet, and seemed to genuinely care. - Do not overcut: They do not over-cut the dogs, which is something I have encountered with other dog groomers, who cut too much of the fur off of my Goldens. - Detangle and manage nails well: They detangled all of the knots on my pups, and removed a couple of matts that they had gathered after some swimming outings. Cons: Truly nothing negative to remark on here! A really great experience overall. I would recommend this Petco for grooming services. Pro tip is that across the street, there is also a Barnes and Nobles with a Starbucks cafe that offers free wifi. If you'd like, you can swing by here and wait out your pet's grooming visit while you catch up on work. It is a pretty quiet environment and a good place to get some work done. read more

Petco - The Petco location in Happy Valley - Pet Training Near Me - Phoenix, Arizona

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They would not groom my dog because she *used to* have a heart murmur. I called off work to take her for her 12pm appointment. I was on time but the groomer was not. Then when the groomer finally showed up, she refused to groom my dog because of her *condition*. My dog used to have a heart murmur; according to her doctor, it is now nearly non existent. Also, this exact Petco groomed the same dog last year no problems. What a waste of my time!!! I'm pissed!!!! ALSO, they could have had the courtesy to call me ahead of time. I had the courtesy to do my pre-check in early! Horrible! read more

Used to love this store, especially the atmosphere but lately it seems to have changed. I don't know if it's new management or what but it's very noticeable. read more

I would leave no stars if I could. We're no strangers to the reptile world and have over 20 snakes and other reptiles. Imagine our utmost horror when we walked in to see a juvenile ball python with stuck shed. He looked horrific. Stuck shed, skinny and overall extremely dehydrated. This snake was in severe distress. We witnessed this snake defecate, and he started bleeding from his cloaca (anus) Unfortunately once it gets to this point of neglect the chances of them pulling through is very low. My 3 year old who also is familiar with snakes, pointed out that, that snake was sick. Why this sick, malnourished, and neglected snake was on display is anyone's guess. I'm sickened by the lack of care provided, ESPECIALLY with their own vet office on site. There's absolutely no excuse. read more

Petco - Stuck shed - Pet Training Near Me - Phoenix, Arizona

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This location is great I would've give 5 stars but I'm displeased with petco. Prices are different depending on whether it's a vaccination clinic or a total care location it just felt very scammy during my experience. They advertise online a decent price but depending on the type of location it's different and you have to call and ask they don't just tell you. read more

I wish the groomers are more friendly to pets and really try for the pets to feel they are safe with them. Like they actually care. I have never been to Petco for grooming but since they are the only one that has an available time I scheduled an appointment for my dog and selected the 50+ lb category as he is 53lbs. And the lady once saw my dog said that he wasn't expecting that big of a dog? Do they really know how to estimate lbs in terms of dog size? She said that she doesn't think there's enough kennel for his size. (By the way they accepted 2 walk-ins before me! that's why I had to wait for a good 15 mins to be checked in.) and the groomer said okay, let's get a feel and get to know each other first. Immediately went to his butt and leg, my dog barked once. "Groomer: oh you don't want me to touch you?" Other groomers if they see the dog for the first time they will let the dog sniff their hands pet them. But whatever. She did try to touch his butt and back leg again and my dog barked again and she said that they can't take him because he is being aggressive to her. I was stunned/shocked on what she said and just walked away and as soon as I'm outside I told myself that what a B*tch she is. Sorry but you tell me a reasoning like that is just amazingly rude and wrong. So apparently a barking dog means the dog is aggressive for them. WOW. My dog has been to other groomers and they never had a problem. He is a labradoodle mix for Christ's sake. So learned my lesson never ever bring pets to Petco. read more

I am done! 3 times I have had my Labrador groomed there. He had a bath and the deshedding treatment. 2 out of three times it was the worst. I show the person checking me out all the hair falling to the floor. He obviously wasn't brushed out properly. I paid extra for shampoo and for him to be furmerated to remove excess hair. Besides the hair literally covering the ground and brushing out 4 brushes full of hair when I got home - I paid 110 dollars that included a good tip. The person bringing him out just said "well he has a lot of hair". No Joking! That's why I wanted the deshedding treatment! And paid a pretty penny for it. Buyer beware. Don't use this location - or any Petco. read more

Petco - 4th load of hair brushed out. - Pet Training Near Me - Phoenix, Arizona

We went to this location to get vaccines for our pets and even though it says they accept care credit they were not able to use our care credit card. The staff there did not even know that they took this card even though it is on their website and posted in the vet area. read more

Wish I could give negative stars. Had a vetco apt. For our sick Lab. We were 8 minutes late to our apt. (I called early to let them know we were stuck in traffic and that I would be late. I have a daughter and sick dog in the car with me during rush hour on top of it.) we drove nearly 50 minutes to this location only to be told that they will not accept apt. Past 5 mins late. WHY WOULDNT YOU TELL ME THIS ON THE PHONE WHEN I GAVE A COURTESY CALL THAT I WAS GOING TO BE 8 MINUTES LATE. TERRIBLE BUSINESS read more

First and last time at this location. I went there to return something I ordered on line. Picked up at 59 and Beardsley location yesterday. Only to be told I had to have my ID and credit card to return. I have never been asked to have these things before. I showed the girl my Petco account and order info. She called over the manager who told me I couldn't return a $16 booties that did not fit my dog. Bye bye Petco. Walmart has better doggie bottles and a much better return policy read more

First I have to say I really was not in Petco I used the Vetco clinic. We moved to the north side from Chandler and during the hassle of moving I missed our annual dog vaccination booster. All "regular " vets near us were booked for a month. So in one day we got into see Dr. Duke. He was very thorough and easy to understand. His support staff is very friendly and helpful. No waiting at all. I thought the prices were very reasonable no hidden fees. Transparent I got a followup text from the doctor that night. All in all it was a very good experience. read more

Made an appointment with Vetco for my dog max for a wellness exam but a few days after he started to get red and swollen on his behind I had scheduled the appointment for 11am but showed up around 10:15 when I arrived I spoke to ally and explained the situation and she switched us from a wellness to a sick exam and got us into a room ASAP. Jenna was our tech and she was amazing with max he does have anxiety and jumping behaviors but she handled him with such care and grace he couldn't have been in better hands same with his vet Max did have something going on with his glands so we got prescribed meds and got his anal glands cleaned for about 150$ after meds and treatment which is amazing due to us having a short budget wanting to get our baby seen they worked with our budget while also giving high quality care we did schedule a follow up with ally at the front and will only be coming here for Max's care. Huge thank you to ally for telling us about the vital pet care plan which will save us loads of money on food pet care etc if you want ur dog treated like royalty but not have to spend an arm and a leg or treated less than then this place is perfect! read more

Petco - Pet Training Near Me - Phoenix, Arizona

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I've been taking my dog here for a while for a bath and Lauren usually is amazing. But 3 hrs and 45 mins for a bath is absurd, especially when you know your dealing with an anxious dog. My receipt stated "helped by Dar" and Dar is the reason I will be looking for a new place to take my dog. When I expressed my concern and the fact my dog looked not well, she completely ignored my concern. She was dismissive and rude. Not to mention the over 10% increase. read more

Request Lauren! My sweet pea always comes back super happy, soft and shiny! I request Lauren specifically bc I like the way she clips Barley's nails. Everyone is friendly and polite. My questions/concerns are always addressed professionally and I feel comfortable leaving my spoiled whiny lab/husky mix. My dog hates the waiting process after he's done so I always ask for a courtesy call to give me time to arrive just as he finishing up to cut down wait time. :) read more

Petco - Barely got a nice groom for his 8th Birthday! - Pet Training Near Me - Phoenix, Arizona

Asked 3 times to buy these 2 crested geckos and no one would come help us, waited there for 20 minutes while everyone else in the store was assisted but us when we walked in first. We ended up leaving. read more

Workers are so lazy. They locked the doors 5 minutes before close. PRACTICALLY ESCORTED ALL THE CUSTOMERS OUT AND LOCKED THE DOOR RIGHT BEHIND US BEFORE CLOSE. Like am I holding you up at the job you get paid to be at? Super rude, felt insanely rushed and the place wasn't even closed. As a former manager of a large retail chain, this is absolutely unprofessional. Shows how lazy the staff is. 5 extra minutes would have killed you? Some people work insane hours and try their hardest to make it before you guys close to run in and out for the products we need. We don't need to be rushed or walked out? Literally breathing down our necks out the door. Would give you zero stars! Edit to add: this is a direct reflection of the closing staff 01/22/2023 read more

Not impressed. I ordered online and they did not text me to let me know my order was ready. Apparently, Yelp has their hours wrong too because they said they close at 9:00 but it's really 8:00 so when I attempted to enter at 7:59 I was assertively denied by the employee who was basically frog-marching any remaining customers from the store. "We close at 8:00!" She snipped at me as she tapped her phone and shook it at me for emphasis. Perhaps they should update their hours with Yelp? I cannot be the only person to note this conflict. Yes, I suggested an edit, yes I sent a photo. Maybe the staff should be the ones doing this and not being rude to customers who just want to pick up their cat food so their pets won't gouge out their eyeballs at 5:00 am because they don't have food in their bowl. Also, maybe they SHOULD be closing later because it was a lot of people they were ejecting from the building. Plenty of stores in this center are open later than they are. read more

This store is a mess in so many ways. I have no idea how they stay in business. Stock is often ridiculously low on key items, but then they'll have 50 of something else in stock. Pricing is all over the place; sometimes I compare to Amazon and they might beat them, or literally be 50% more. The two online orders I did for in-store pickup were just confusing. I couldn't really figure out who to ask for my stuff, and the cashiers were kind of confused about it themselves (or at least, didn't give me a straight answer). Overall this is just a last place to try if we need something right now. read more

Awful customer service and grooming. I've been here several times and every time when I ask for assistance they make it seem like an inconvenience. I brought my dog in for grooming and her hair cut in uneven and choppy. She also has been groomed before at a different location and had no issues but this time she was so anxious and frightened after I picked her up. read more

Drive all the way there for an 11:30 appt and waiting in line til 12:10 and then told could not get vaccine. The two VETCOs evidently do not talk to each other. A waste of a morning and then Kimber the asst manager lied to me on top of it all. So much for customer service. read more

Took my dog in for a nail trimming and routine shots, paid around 150$ for everything which is fine, her nails were really long so I figured it was time to get them cut, when she got home her nails were exactly the same as she went In, so I called them back and explained the situation, I told them they didn't cut her nails and she kept telling me they did, which wasn't the case because they were exactly the same. ANALISE (the manager) started Getting angry and saying it was in the notes that they trimmed it, notes can say one thing but when your dog comes home and the nails aren't trimmed that's another thing. The quality of this location has gone down tremendously, if you get your dogs nails trimmed here CHECK and MAKE SURE they actually do it read more

If you need prescription food, they will make you walk over to THEIR vet clinic, even though you have a valid script from your vet in hand, and get the Vetco team to approve it and give you their own Rx card for the food. It became a hassle and time consuming when my cat was very ill and needed the special food. Cashier was not helpful at all and didn't give me any explanation as to WHY they couldn't accept my written and signed script from my vet to purchase the food, just pointed to the clinic and left the register so I could figure it out myself. read more

Be prepared to have every 3rd grooming appointment cancelled..this last one they cancelled 45 min before my 8 am appt. They EMAILED ME. No call or text eve though they text constantly. So I showed up and no one was there yet. No explanation. Just go online and reschedule. But they had no availability for over a week. read more

The employees at this location need some customer service training. Also rarely say thank you for a donation....so much so, I stopped donating. Unfortunately its the only store that carries our brand of pet food close by... read more

*this review isn't for petco in particular but who they allow to bring animals for adoption services* MCACC We adopted a dog on august 26th that unfortunately had kennel cough. (Which was explained to us that "just sniffles"). The dog also didn't come with the rest of her antibiotics for dermatitis that she was supposed to receive for 5 more days. Due to the kennel cough and them encouraging us to immediately introduce her to our other dog at home, he (my other dog) also got kennel cough. Unfortunately his kennel cough escalated to a secondary bacterial infection and he had to be emergency hospitalized for nearly 48 hours. This cost me just over $4000. When I called to ask who medically cleared her to be adopted in the first place Debbie, the shelter supervisor at the Phoenix location told me "sniffles aren't a reason to necessarily not allow a dog to be adopted" she also let me know that I should just "know better"when adopting a "street dog" that all MCACC can really do is get them in just to get them adopted back out again". Gaslighting aside, she didn't offer much else when it came to other resources but did let me know I could write a formal complaint. Just beware when adopting any animals from here. read more

So my ferret and I I go into Petco and was told that my ferret contains and carries diseases, by an employee. First off my ferret doesn't have any diseases. It is vaccinated against the distemper, and rabies. (Like required) And the aquatics lady basically called me a liar. You don't even deserve a one star. You need to educate your employees on what viruses a ferret can get. We will NEVER shop there. PetSmart and See Spot Shop are tight down the road. Please educate your employees before you even higher them. read more

We went to get some toys and stuff for a couple of cats. They didn't have much of anything for cats. Ended up leaving with money still in our pockets. They were in the middle of a remode so that was most of it. read more

They don't seem to mind that my dog Reggie terrorizes the birds. read more

Petco - Pet Training Near Me - Phoenix, Arizona

Amazing customer service. We actually called from inside of another pet store to see if they had another type of pet, which they did. Alex was like the bomb customer service rep and answered so many of our questions, so we headed right over. We got there and then Rose swooped right in to help us. We ended up buying 2 hamsters and were so educated between Alex and Rose. Even Deb at the cash register was so pleasant and helpful. Best experience ever !!!! So thankful that this was our first experience with buying a pet. read more

This place has always been my go to because they carry science diet food that I always buy for my pet. The workers in the reptile area have always been so nice and helpful on what to buy. Today I was shopping next door at sketchers. Sketchers bathroom was out of order so I went to next door to Petco. I asked a lady restocking by the ferrets where there restroom was. She turned around blankly and said "we don't have a public restroom it's only for employees" i explained that the restroom at sketchers was out of order and I really had to go. She said she couldn't let me and that it's not open to the public because they felt like they were cleaning it too much when shoppers were using it so now it's exclusive to employees. The rudeness of this lady was uncalled for and the "reason" the bathroom is closed to the public is pathetic. What happens if someone's toddler is having an emergency or if an older person can't hold it? I'll be taking my money to tractor supply co for dog food now since they carry it and care about customers. Not to mention the online ordering process with this specific location is a JOKE. read more