First of all this store is a huge safety hazard right now as it's under construction. I went to get crickets for my gecko, completely sold out. Was attempting to get mealworms then their credit card machine wasn't working, ended up walking out empty handed.... I definitely won't be going back read more

I normally groom my dogs myself, but my garage is too hot during the summer. I decided to take them to Petco for grooming. They did an awesome job. I've never seen them groomed so well. That says a lot because I used to have a mobile groomer for about 3 years. I will definitely use PETCO for grooming and nail trimming during the summer months. They are very reasonably priced and the customer service was outstanding. Thank you Jessica! I love the clippers they use. I will purchase a pair of those specific ones in September when I start to groom them myself again. read more

Petco - Pet Training Near Me - Phoenix, Arizona

worst clinic , terrible service , today doctor was nonprofessional! Horrible experience

The entire place reeked of raw sewage and animal piss. Absolutely horrible, one of the worst pet stores I've ever been in.

I went to this store to exchange a bad dog filled bone for a good one and Debra and Stacy gave me such a difficult time that I'm filling a complaint with the BBB against them. I stopped going to this store but stopped in to pick up one thing. Boy was that a mistake read more

12/11/2020 1:15 PM I took my dog Dallas, a 12-year-old Golden Retriever into Petco Grooming 2501 W Happy Valley Rd Ste 6, Phoenix, AZ 85085. I 17 and Happy Valley Rd. Around 4 PM I came to see if she was ready. As I pulled into the parking lot, I noticed a car with the doors open and a dog laying inside. The groomers were looking into the car. I had thought, I hope that is not my dog. I could not see if it was and went to buy something in the store next door, then walked into Petco to ask about my dog. I did not see her and asked is she in the back? The groomer had an aggravated look and told me I had to talk to the manager. I went out to find the manager who told me my dog had an accident. They told me they took her to the vet. They gave me the vet to go to. I drove there and saw the managers car in the parking lot. I walked in and they sent me to the back, and I waited for a very long time. The vet had to call me on my phone because of covid issues. He asked what was the story because it says this dog just started to limp? I said No, Petco brought her in, she is 12 and something happened when she was groomed. He said she has a significant twist in her front leg. He showed she was 7 years old. He asked if she had been hit by a car. He said that legs do not just break like this. Does she have cancer and has weakened bones. He had to do some more tests on her and talk to Petco. I had asked to see her. They brought her in on a cart. She had a twisted leg. She did not try to get up. She was out of it. I asked if they had given her something? They said no. She was frustrated, upset, scared, and hurt. She was in pain. They came in and took her away to do x rays. They said she needed pain killers to do them. The vat called me as I was sitting in the room and said she has a fracture. She will need a very extensive surgery and a long recovery. She will need a plate put in her leg. There will be ties where she will be in pain. She will need total care for months. My family and I made the decision to put her down because we did not want her to have any pain at any time. We did not want her to lay and defecate her bowls like a bed ridden or invalid. If she had tried to get up and fell again, she will never recover properly. As she lay there her muscles will deteriorate and she soon will be unable to walk. No matter what. The vet said with a recovery in question euthanasia is reasonable. Petco would cover all costs with surgery but only what is necessary. I had though ok, do the surgery and in two weeks or so I get my dog back. They said the surgeon though is not in till Monday and she would have to wait until then like this there. I knew she had to potty because it was around 9 PM. Her stomach was bloated, she passed gas. She had been bathed but her nails were not done. Petco said she tripped over the ledge in a create. She rolled her leg then her back legs gave out. They tried to pick her up, but she fell again screaming. I have no idea what her back legs looked like. She never tried to get up. The groomer gave me their info, called me and the vet mailed me a card with all their names written on it with out my permission. Petco that day was hectic. I felt they had some bad attitudes. The vide there this time was different. They clearly did not have the kindness and patience for my older dog this time. She was a longtime customer. Dallas was a therapy dog for Banner Del Web Hospital Sun City and the Phoenix VA. There is no telling just how many people she touched over 12 years. The ruthless unkind and viciousness of some of the energy I was picking up and getting attitudes back at times is a memory I am left with. If anyone has something precious to you, never leave it in someone's care if you are unsure. During these times it is especially hard. I will be spreading Dallas's ashes in Sedona. I will be setting up a large memorial. I will be having a concert. I will be bringing awareness to social medias. Please, if you have something that means the world to you do not leave it in any one's care if you are unsure. read more

I have always gone to Petco for my pet's needs. I have 6 guinea pigs, 3 parakeets, a dog, a cat, and a lizard. I have never had a problem going in without a mask. Today I encountered a clueless millenial who demanded I put a mask on. I refused and left. I will not bring my business to a store that does not value freedom. Too bad too, because I always need pet supplies. From now on, I am going to The Stock Shop. They are AMAZING and no one wears masks, not even the cashiers. If you have animals, run away from Petco as fast as you can and take your business to The Stock Shop! read more

any and all az dog owners not up to date on shots, do NOT go to vetco on happy valley pkwy, the vet had absolutely NO sympathy at all. i didn't even get a name before she was threatening euthanasia because my dog was scared and barked at her... like ANY dog would do at the vet. his rabies shot expired october of 2023 and when i told them i could not afford the shot at their location they said they were only seeing me as a curtesy. they said they would take him to the back and mussel him for the check up but that if he bites he will be taken and put down. she kept repeating over and over about euthanasia as im damn near close to tears and it's obvious. before i get any lashback, I AM AWARE HE NEEDS THE SHOT!!! im looking to get it done as soon as i can but haven't been able to until recently. this is just a warning that vetco has absolutely no sympathy for you or your feelings or how much a dog can mean to someone. never again. nurse was amazing, prince had no problems but he must have sensed bad vibes with the doctor... read more

I have not been in a pet store that was so disorganized and a mess with stuff on the floor. Why so lazy not to pick up things off the floor. Lack of employees? Management? Don't know. Sorry won't be going back to this store. read more

This store has lost our business for good. Despite the CDC guidelines, as of 5/17 they are still enforcing mask wearing. Not only that, they are extremely rude about it. Horrible service. read more

Nope...just nope! Chewy will do the trick for now. An employee stated that mask wearing will probably be indefinite.

I love this Petco! All of the employees are extremely helpful and friendly. They always have my Whole Earth Dog Food and in my opinion, have the largest selection of food for all pets. read more

Huge sign with arrows that says you can't enter without a mask. Ordered my dog food from chewy due to the signs. Vaccines are available and it's completely unnecessary to wear a mask in a giant store where it is easy to socially distance. Time to get rid of the sign. read more

I have to give them four stars for carrying Wellness Cat Food. We were out cruising around when I remembered we were low on cat food. I did not expect them to carry it, but they do. Wellness is the best type of pet food (dog and cat) if you really appreciate your pets. It's truly natural and Petco is good to carry it. read more

You can always find what you're looking for. Fishes: You can usually find a handful of dead fishes floating in the tanks. :( I'd rather spend an extra 15-20 minutes driving to their other location off 101 and 59th Ave if not local small businesses in Phoenix. AVOID THIS LOCATION, read more

Customer service at this Petco location is awesome! Wanted to get a fish tank and didn't really know much going into it but then Bruce (one of the employees) guided us through every step of the way. From the fish, to the aquarium, all the way down to the maintenance stuff. Made the whole shopping experience better and really enjoy the fish aquarium in my room. Thanks Petco and Bruce for going the extra mile! read more

Have been coming to this location for years, and yes there have been a few visits that weren't stellar. But overall, I am very satisfied with the service, the product selection, and the helpful staff. Our two pups get groomed there and wouldn't take them anywhere else. It is really sad that people are so anxious to bash any business because of their excessive expectations or failure to do something as simple as provide a receipt. Get a grip and help make your experience better. Thank a staff member, don't start complaining the moment you get to a register and there's someone ahead of you. Remember, you reap what you sow. read more

This is probably one of the better Petco's around the area. Very clean and tidy. I usually drive here to buy my dog's food since they carry Wellness dog food here. The staff here is friendly and there are plenty of them around to help if you have questions. I make a stop here about once a month. Come to think of it, I'm on my way there later today. read more

Very impressed by this petco. We adopted one of our dogs from here a few years back - Saturday and Sunday citizens for north Phoenix rescue organization holds dog adoptions here. Great group of people and shout out to petco for hosting. I have always had great service here. Went in yesterday evening for dog food for my pit bull and the bag was of course large and heavy. A wonderful gentleman working there brought the bag up to the register for me and then to my car. I didn't even ask or attempt to pick it up and struggled, he just immediately offered. So kind and appreciated. We love petco! read more

Looking for a Petco that carries GOOBY products, I phoned this one to see if they had any in stock. Tina answered the phone swiftly and with such enthusiasm! I was told that they did indeed have them, with several options available and in the size I was looking for. When I got to the store, the harnesses were easy to spot and organized in style. I had no difficulties whatsoever. Upon checkout, Tina was the one to assist me and advised that should I find that my little dog is still able to escape GOOBY's Escape Free harness, I could always come back for a refund and any one of the staff would help me find a better option. It was a pleasant experience overall. Quick service, helpful employees, and Tina was just a rockstar all on her own! read more

Several months ago I bought a Bearded Dragon from this location. Since then, they never carry mealworms to feed my young dragon. Sure I could buy crickets, but I don't want to only feed him crickets everyday! Because they don't keep stock I've been taking my business to PetSmart, which is a little further then I want to drive, but they always have mealworms on stock, crickets are cheaper and it's a nice store with good customer service. Today I stopped into Petco, still no mealworms, and made the second complaint about them not stocking the supplies I need for a reptile I purchased from them, my complaint was blown off... I'll keep taking my business down the road to PetSmart. Better attitudes from employees, more supplies and nicer store! read more

Went in today to compare prices-- I have to say, after reading the other reviews if you are looking for cat/dog stuff the store is okay, messy, and has poor lighting, but selection is okay. But then I wandered around the fish department just to see what they had, and of all the Petco stores I have seen--my God, this one takes the cake. Aggressive fish species mixed with docile fish species, dead fish or sick fish in every tank, algae all over the tanks, dead coral still on display, rotting 'live' plants, Bettas with fin rot not being treated, and the list goes on. I am not a big fish person... but I would never buy a fish from this place unless I wanted my fish at home to die too. Wish I could write something positive, but honestly this place screams 'needs new management!' read more

My boyfriend and I took our puppy here for his first training classes. I bought the 6 week puppy package because it was on sale (only $99) so I figured why not, even if its not great its something for him to do. We just had our last class this week and we have to say that Caitlyn was AMAZING! Super helpful for us as first time puppy owners, and she was great with our pup. He LOVES her. He is a completely different pup than he was 6 weeks ago, we couldn't be happier. She taught him (and us) the basics to training so we know how to work with him now, and he understands the commands. She totally blew us out of the water and exceeded our expectations. Thank you Caitlyn!!!! read more

On September 5th, 2016 @5:30pm: I was in the market to purchase a red iguana and made the drive from Flagstaff to Phoenix in search of one. I went to four different Petco's, but didn't find exactly what I was looking for. On the way back to Flagstaff I made one final stop at this Petco and saw exactly the red iguana I wanted. There was an employee helping another family and said he would be with us as soon as he was finished helping the current customers. I waited and waited. I went to the front of the store to see him outside collecting stray carts. I approached Chelsea at the cash register to ask for someone to help me. It took a few minutes to catch her attention as she was actively ignoring me by pretending to be preoccupied by cutting out a bar code of a package and taping it to a receipt. I said "excuse me, can I get some help by the iguana tank?" She replied that she was busy and would call someone to help when she was finished. I went back to the tank and waited. And waited. And waited. My boyfriend went back up to the register and waited for the lady in line to finish her transaction before asking Chelsea again for some assistance at the iguana tank. Chelsea responded with an annoyed exhale, followed by a snotty "it'll BE a minute". That was enough to send him on his heels to the iguana tank area to inform me that we were leaving. (In the 10 years I've known him, he has never made this demand) Passing by the registers, I asked again why we weren't getting help. Chelsea informed me through squinty eyeliner that there were only two cashiers and both were VERY busy. I turned to my right to see other cashier just standing there with wide eyes- no customers. I asked to speak to a manager and Chelsea informed me that he was VERY busy too. I made sure to take a quick look at her name tag and exited the store shaking my head in complete disappointment. I called corporate to make a formal complaint only to find out that lovely Chelsea's title is "Guest Service Specialist". Avoid this place if you're looking for any assistance from the employees as they are too busy with their egos. Congratulations Petco, you just lost two loyal customers. read more

Worst petco ever bad cashier rude will never go back and i don't recommend to anyone!!

This is literally my worst experience I ever had, so its starts like this, I buy a $40 dog harness at Petco it ripped in like 2 weeks so I brought it back, the employee suggested this other one torn in days so I go back in I don't have my receipt, now keep in mind I go to this Petco once a week and they remember help me with this issue but at the same time saying they can't help me " The receipt issue" so I'm forced to get a new out of pocket as I'm on my way back home I see some receipts WOW I'm in luck it's there so I head back, cool I can get a Exchange for a new one, so I'm at the register and she tells me ok my balance is $13 I'm like wait I got a better Dog harness that was just $11 more I'm $50 in total out of pocket more I pay I'm not going to argue, i get back home call that same girl turns out to be the store manager, she tell me "sir I can't teach you math and hangs up" so I head back to the store and I'm approached by a different employee at the door that explained to me she know what they did wrong, basically I should of just got refunded and pay the extra $13 so I go over to the register omg I yes I left my wallet at home they need the card I paid with for the refund, like with all the I've been through I have to driver back home? Company policy SIR!! omg I no way I asked to speak to the manager it's the chick that mess up and told me she can't tech me math , NO way!! I tell her come let's talk cuz I must be dreaming, she get over asked if I had any card at all? Actually yes I have one set aside for emergencies gave her that she put my money back on that card let's hope ... we both walks off. Let me tell you I don't know how I didn't snap!! Only good thing about this Petco is the dog trainer is a good employee, ok well there you got my story.. read more

I stopped in here for the first time today since they carry my cat's brand of food (Spot's Stew) and I didn't want to have to trek out of my way to the health food store. I walked by the animal enclosures, and ALL of the birds were sitting around in cages with no toys, silent and depressed. Most of them were fluffed up and I even saw a cockatiel shivering slightly. While most of the fish tanks looked fairly clean, there was a large tank with cloudy water and I could see some sort of tropical fish still in there. I feel sorry for the poor animals and certainly won't be visiting this store ever again. read more

Not a big fan. I've shopped here several times but often am unable to find what I'm looking for. I dropped in to buy a small pet bed for my Yorkie and they were out of small ones. I purchased a sweater which was marked XS and when I got it home it was way too big so obviously mismarked. I definitely prefer Pet Smart's much larger selection of just about everything. read more

We were standing in the fish department for 35 min without a single staff interaction. We went for help to 2 different people and no one came. Multiple staff members standing around talking. After 45 min with no help we left. read more

This store is not adequately staffed. I always have to wait to get helped in the small animals area, typically around 5-7 minutes, sometimes longer, then again in line. The staff is nice, friendly and helpful, but rarely around. They seem to have a very high employee turnover. read more

Lauren did a great job with Bailey! I will definitely ask for her again!

Horrible experience to due to the dog training in the store. The male teacher was clueless and not paying any attention to dogs that weren't in his view that WERE in his class. As I was standing in line with my PSD service animal a dog and its owner in the training class dog walk directly up and got into mine and my dogs personal space and the teacher/trainer had no clue what was going on. When he did realize what was going on his response was oh "I didn't see the dog over there." Like it was no big deal. Why is this allowed for training classes to be in the store where there is way too much going on, not enough space for customers to shop with their pets that don't want to be bothered by dog training class. why do we have to be subjective and have to walk around and deal with a training class inside of a store. This is absolute worst place To shop when they have dog training classes. Why can't you pick a place or room away from the main floor where people shop. The dogs in the training class are not trained enough to be around other dogs with a loose leash. They need to be in a controlled environment. No im not a trainer. Just a concerned customer. read more

Went in to get dog food today and while standing between the racks, a HUGE rat ran from under one rack right past my foot under the next rack! I raced to the front of the store because I couldn't find an employee until I got to the register. I was told, "It's OK, it won't bite you." After he saw my face, he offered to go get the food for me. I refused, and left the store. read more

Poor Customer Service. They will not stock @royalcanin dog food for gsd puppies. Store mgr told me that can't control stocking. Lost my business. 2 adult gsd & 2 puppies gsd. Lost a lot of money that is a lot of dog food per month. Petsmarts stocks it. So that where I will shop. Poor customer service. read more

They sell crickets for 60% over the price of reptiles in the Phoenix area (they know they have a monopoly in the area and take advantage of their location). Their clerks then count them 3 times because, God forbid, they gave you an extra cricket on your order of 4 dozen (they pay about $14 for a box of 5,000). Now, they don't have crickets at times. Hurry up parents and buy your kids those reptiles from Petco's breeding farms. read more

Just as an update, its been three months and they still have this little dog available on their website. Its been three months and they cant find a home for this little guy. (They turned me down because I dont have other pets.) How can they not find a home for a cute little puppy dog in three months? I could find a good home for an old cat with one eye and mange in three months. This is also a "cash only" business. They are not a rescue, in my opinion they are a shakedown. read more

I would give this a zero because I got my dog groom here and no one told me that they cut him what so ever !! I've been going here never had problem until now . I won't come back here again read more

Petco - Never going back at least they could of told me that he got cut - Pet Training Near Me - Phoenix, Arizona

It's usually pretty hard to find someone to help you out in this store. It's huge & they don't seem to have a lot of employees. They are always well stocked and have a good selection if you know what you want. read more

I went to get fish today and the employees told me to get a beta for the tank I had. I looked for the betas and they had none so I asked about them from the same employees and they said they're gone (which they should've just told me from the beginning instead of making me look for them). I asked about other fish and they told me the size and quality of my tank wasn't good enough so I went and got a new tank and new supplies then they said that the tank had to run for a week before I could add fish to it. Which is inaccurate because they're fresh water fish, you've got to run the tank for two hours then acclimate the fish slowly. The girl working told me to get fish from other locations then straight up said "I am not selling you any fish." I was so pissed. The girl was either very lazy and didn't want to get the fish or she didn't know what she was doing and was talking out of her ass. They even just watched us at first for about ten minutes without helping until I got them for help. read more

This Petco location has no idea about the care or specs of any of their reptiles. They are knowingly over- charging people for their ball python morphs. The manager stated that he was going to sell the snake (pastel yellowbelly for $100) as the higher priced morph (spider for $150), although it was clearly labeled that the snake I was interested in was $100 and not $150. The snakes were labeled with pictures to make it idiot proof, however this didn't stop him from being just that. On top of that, he was unhelpful, condesending, and blatantly rude (uncalled for as I was not disrespectful intheleast about them trying to rip me off). Their snakes are always cold as well (that's a big red flag). Congratulations Petco, you lost my business. I will not be buying snakes from them any time soon. read more