PLEASE READ BEFORE TAKING YOUR DOG TO LEARNING PAWSIBILITIES!!!!
If I had shared this review a year ago, I would have told you that Learning Pawsibilities was wonderful. After carefully reading through their reviews and learning more about the owners, staff and services my husband and I felt more than comfortable sending our puppy there. We trusted them, their knowledge, professionalism. We even paid to have our puppy privately trained with one of their trainers at our home.
Which was extremely successful. Our puppy was making great progress and we had built up so much trust with her and the staff at Learning Paws.
As the year continued, we experience a few hiccups with the staff. It seemed that they were VERY short staffed. We also noticed that some of the staff members were lacking 'attention to detail'. Which will/can happen when businesses have a quick turn over. We decided to pull back and only send our pup a few 1/2 days a week here and there.
THEN... Just about a month ago, I dropped our pup off at around 7am and picked her up at 2pm. I asked how she did that day and I received a very vague response. As I stood in the lobby waiting for them to bring her to me I was watching the surveillance cameras and noticed that my pup was hiding under a slide. Then she got up with her tail tucked behind her back legs. She looked terribly scared and I knew something was not normal.
We got in the car, drove home and she immediately went and hid under our bed. I knew something was up, so I kept an eye on her and shortly found her nursing a bloody inch and half wound. She had been bit in what would basically be her back leg armpit area.
Immediately took her to the vet, called Learning Paws, and was at the vet from 2:30pm - 8:30pm. Learning Paws said they do "body checks" at 12pm and did not see anything. We asked them to please check the video recordings to see what could have happened. They had the nerve to ask us if maybe something happened before we dropped her off at daycare. Seriously!?
Our pup was finished with surgery and starting to come off the anesthesia. The vet communicated with us that Learning Paws was 'taking care of the bill' - How nice of them, ha!
Call us 'crazy dog owners', but we were furious!!! No call from Mirna to explain the situation in more detail, no apology, seemingly no concern about the dog at all. Nothing!!! We had to pay out of pocket for the antibiotics, we both work full time and needed to switch our schedules around completely to care for the dog. Not to mention, this was a major set back with all the work we have done socializing our dog.
I apologize for the LONG winded review, but I feel it is my responsibility to share our experience with others. Of course, things happen and especially with pets, but the way this situation was handled is extremely unprofessional and disrespectful, in my opinion. Hopefully, our review helps others make safe doggie daycare decisions and keeps all of our furry babies safe!
Thanks in advance for taking the time to read this.
***********RESPONSE TO OWNERS COMMENT:
The incident was handled poorly and unprofessionally... Throwing money at a vet bill does not cut it and I would hope you understand that.
We should have been informed immediately that our dog was in a supposed dog fight, but we were not!!!! We were not informed of anything and the poor dogs you are caring for do not have a voice.
Your staff had no knowledge of the incident even happening. It was not until we called to tell you she had bit that at daycare. It breaks my heart to think about how long she had been injured, scared and uncomfortable in your staffs hands. Where was your staff when the supposed fight happened? Why weren't we informed of the incident? Why wasn't she taking to the vet immediately? Or when the BODY CHECKS were done, why didn't they see the injury? All VERY good questions to ask, but for some reason we were left in the dark with no answers to those questions.
This review is mainly a VOICE for the animals that cannot speak for themselves.
Also we 100% bought/paid for a private training package, had one session and never heard back about the Urban Dog training dates so we asked to kindly refund our remaining money. Have a look at your records. To think we would take you up on an offer to "take care" of our dog in one of your separated rooms after the incident is a nice offer, BUT a bit mind blowing. Sorry to say, after experiencing how this was all handled we choose not to support your business.
My apologies for being beyond frustrated and bringing the bill in to your "store" - I thought you might want to see it and have a copy for your records. Clearly, you were too busy.
Best wish to you as well... More importantly, best wishes to the safety of the animals that have no voices. read more